Subject: RE: Refund approval - 6220909086
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Sep 2020 07:23:56 +0000

Thanks Sachin.

@Apoorv Joshi<mailto:[email-masked]> – in the next few minutes – this should moved to refund processed stage.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, September 27, 2020 8:23 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval - 6220909086

Ok,, proceed.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 10:47 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval - 6220909086
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 25, 2020 3:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval - 6220909086

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 September, 2020 15:48:12
Subject: refund approval case ID 1472318

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1472318

Order Date : Sep 2, 2020
Order ID: 6220909086
Tracking ID: 46175310683

Total Price : SAR269

Issue Description :
With the reference order ID 6220909086 and tracking ID 46175310683 , the customer has placed his order on Sep 2, 2020. Now the customer has received incomplete order.

Missing items detail:
162056767 - - Juniors Tuff Deluxe Rocker with Canopy - SAR 269

Case history : The customer reached out to us on 10 Sep 2020 and since then the issue was pending.

Customer's history : the customer is with us since 9/22/19 and this is his 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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