Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 12:09:59 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.    Ticket comment <div dir="auto">I recieve 16 but i want to change 12</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Sep 2020, 3:07 pm Cheryl Mosquera, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">U want to return the item<div dir="auto">I want to change the size instead of 16 i change 12</div>
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<div dir="ltr" class="gmail_attr">On Wed, 23 Sep 2020, 4:23 pm Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1495938</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1495938<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Apoorv Joshi : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">Dear Customer,<div><div>
<div><br></div>
<div>Thank you for getting in touch with us. </div>
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<div>We would be happy to help you. However for us to check and investigate, we would need some more information. </div>
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<div>Please provide us with your order number to further assist you.</div>
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<div>Looking forward to hearing from you.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div></div>
</div>
<br>

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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043150400379'>Screenshot_20200924-151009_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495938