Subject: New Reply Received - Re: [Newsletters] Your Click & Collect order is confirmed!
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 09:00:21 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: [Newsletters] Your Click & Collect order is confirmed!  Ticket comment <div dir="ltr">Hi , <div>      I really liked the dress i had chosen and was disappointed when i got a different one. My address is - 214, Silver Sands 2 , Bur Dubai .</div>
<div>Thanks ,</div>
<div>Aditi Ghosh</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Sep 23, 2020 at 6:05 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Aditi,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the issue that you are facing, this is definitely not the kind of experience we want our customers to have when they shop with us. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We have forwarded the image that you have shared with us to our quality team to make sure this does not repeat. However, since this order was a store pickup we do not have your full address with us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">To arrange collection please share with us your full address and contact number so we can pass it on to the courier partner for collection. You can also return the item to the same store from where the item was collected and if the same item is available at the store, you can ask them to refund you the form of a store voucher/credit which you can use to purchase the correct item.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1500503