Subject: New Reply Received - Change of size
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 06:02:36 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Change of size  Ticket comment <div>Hi, how can I get the refund? How many days?<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Monday, September 21, 2020, 4:59 PM, Shoemart &lt;[email-masked]&gt; wrote:</div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Raquel,<br><br>Thank you for getting in touch with us.<br><br>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.<br><br>As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1497072