Subject: Refund issue #6490421253
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 06:57:28 -0700 (MST)

Hi Team, 

With reference to order # 6490421253 
RMA: 24053409 

As per hybris the refund has been done on 09 Aug 2020 . (Manually refunded by payfort). But customer claiming that he did not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

Regards. 
Fauzan