Subject: Re: Return confirmation// 8376523824
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 18 Sep 2020 03:46:37 -0700 (MST)

Hi Jessie, 

Sorry for late response. 

Customer has returned the all items as he received a wrong order. 

Items: 
1- 160175794 - - Juniors Printed Joggers with Drawstring Closure (BABYSHOP) 
2- 160175804 - - Juniors Printed Joggers with Drawstring Closure (BABYSHOP) 
3- 162077917 - - Textured Slip-On Shoes (SHOEMART) 
4- 161902290 - - Set of 5 - Plain Boyshorts with Elasticised Waistband (SPLASH) 
5- 162094537 - - Juniors Solid T-shirt with Polo Neck and Short Sleeves (BABYSHOP) 
6- 162199523 - - Juniors Solid Shorts with Pocket Detail and Drawstring (BABYSHOP) 
7- 162199770 - - Bossini Solid T-shirt with Round Neck and Text Print Chest Pocket (BABYSHOP) 
8- 161737503 - - Bossini Textured T-shirt with Short Sleeves and Pocket Detail (BABYSHOP) 
9- 159936072 - - Juniors Solid Boxers with Elasticised Waistband - Set of 5 (BABYSHOP) 
10- 161218419 - - Juniors Pocket Detail Round Neck Short Sleeves T-Shirt (BABYSHOP) 
11- 161097845 - - Eligo Pocket Detail Short Sleeves T-Shirt (BABYSHOP) 

The total value of the items is KWD35.02. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 6 September, 2020 14:17:22 
Subject: RE: Return confirmation// 8376523824 

Hi Apoorv, 

How many items were returned and what is the value? 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, September 3, 2020 3:23 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return confirmation// 8376523824 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. When the case was escalated there was an RMA in this order however, it appears that someone has deleted it at this time and the items were returned via postaplus. Can you please assist in checking if postaplus collected and returned the shipment under the following: KWI2020/51390. Also, please assist in checking with warehouse if they have received them. 

We have already escalated it within the following ticket: 779518 but no response. Once we have a confirmation on the received items we will create a new RMA without tracking accordingly. 

Thank youf or your help! 

Regards, 

Apoorv 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 September, 2020 15:49:00 
Subject: Return confirmation// 8376523824 

Hi Team, 

Problem Statement: Return confirmation 

Order Date : Apr 8, 2020 

Order ID: ​8376523824 

Return Tracking ID: KWI2020/51390 

Assistance Required:To confirm the item received. 

Issue Description: Customer raised a return request for 11 item and as per customer she/he handed over all 11 items to the courier team under the AWB# KWI2020/51390, please confirm whether the items received or not. 

Regards, 

Algaily 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com