Subject: New Reply Received - Wrong size came
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 18:06:16 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Wrong size came  Ticket comment <div dir="ltr"><div dir="ltr">Dear team,<div dir="auto">Thanks for your quick response and giving two options.</div>
<div dir="auto">
<br>I believe these are online items and will not available in stores, if yes then please which store in Abu dhabi. <br><br>Attached are the pictures please .</div>
<div dir="auto">If not in store then please send your team member with correct size of 36 and he takes this one back but should happen same time NOT that he took this and bring the right size later on , NO please.</div>
<div dir="auto"><br></div>
<div>Order number # LM9602955238</div>
<div dir="auto">
<br>Waiting for your quick solution please </div>
<div dir="auto">
<br>Regards,</div>
<div dir="auto">Imran</div>
<div dir="auto">0508128545   </div>
<div><br></div>
</div></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 17, 2020 at 8:29 PM Meekail Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Dear team,<div dir="auto">Thanks for your quick response and giving two options.</div>
<div dir="auto">
<br>I believe these are online items and will not available in stores, if yes then please which store in Abu dhabi. <br><br>Attached are the pictures please .</div>
<div dir="auto">If not in store then please send your team member with correct size of 36 and he takes this one back but should happen same time NOT that he took this and bring the right size later on , NO please.</div>
<div dir="auto">
<br>Waiting for your quick solution please </div>
<div dir="auto">
<br>Regards,</div>
<div dir="auto">Imran</div>
<div dir="auto">0508128545   </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Sep 16, 2020, 11:31 AM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Imran,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br><br>As per the policy, we do not have an   exchange option available online. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">​</div>
<div dir="ltr">Stay Safe!<br><br>Your friends,<br>The Support Team<br>
</div>
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Attachments :
1. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043148436951'>2 .JPG</a><br />2. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043148436952'>2 shoe.JPG</a><br />3. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043148436954'>3.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484389