Subject: New Reply Received - Update on Returned Item - 9602579796
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 19:56:11 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Update on Returned Item - 9602579796  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Thank you for the reply.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Can you please advise at what stage my returned item is currently in. Has it reached your warehouse, has the quality check been done? </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
I would then be able to forecast a tentative date for my refund.</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Awaiting your soonest reply &amp; thanks in advance.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 16, 2020 2:26:46 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1483917] - Update on Returned Item - 9602579796
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<div dir="ltr">Hi Girish,<br>
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Thank you for getting in touch with us.<br>
<br>
We sincerely apologise for the inconvenience caused to you.<br>
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We would like to inform you that your product will take 3-4 business days to reach our warehouse.<br>
<br>
It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.<br>
<br>
Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1483917