Subject: Refund approval #6478255427
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 14 Sep 2020 08:50:11 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1440241 
Order Date: Apr 6, 2020 
Order ID: 6478255427 (BABYSHOP ) 
Tracking ID: 290084112418 
Total Price: SAR 379 
Issue Description : Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 
The missing item is 162074150 - - Cambrass Carry Cot with Hood (SAR379.00) (BABYSHOP) 

Case history : Customer reached out to us on 27 Jun 2020 that he has not recived on item and this case has been escalated to warehouse but no action has been taken tell now. and customer now asking to refund for the missing item. 

Customer's history : This is first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan