Subject: Ticket Assigned - Order no 9602744822
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 05:06:29 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order no 9602744822 

Hi,

We got this baby chair (order no 9602744822) yesterday (12 Sept) from Baby Shop Sharjah City Center (invoice attached). It was delivered to our home today but the swing system is not working.
After speaking to your customer care representative, they asked me to email you the video of the fault.
Kindly find the attached video and see that the swing system is not working. We have tried both electrical and battery way.

Please let me know what is the process of replacement or refund because this is clearly not working.
I’d appreciate a quick response because its ridiculous how we got this only an hour back but its a faulty product.

Thank you!

Best Regards,
Hafsa Farooq.
0543451960

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478780