Subject: Re: Refund not delivered order 8376370088 / 100041256751
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, midhun madhu <[email-masked]>, KWI CustomerSupport <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Thu, 10 Sep 2020 23:54:33 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "KWI CustomerSupport" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 7 September, 2020 18:45:27 
Subject: Re: Refund not delivered order 8376370088 / 100041256751 

Hi Rashid, 

Need your assistance in the in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "KWI CustomerSupport" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:23:16 PM 
Subject: Refund not delivered order 8376370088 / 100041256751 

Hi Team, 

Please update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "midhun madhu" <[email-masked]>, "KWI CustomerSupport" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 31 August, 2020 20:30:28 
Subject: Re: Refund not delivered order 8376370088 / 100041256751 

Hi Team, 

PFB bank details the customer's has shared and do the needful. 

1. Account Holders name: MARYAM M A Alsaffar 
2. Account Number: 1002376359 
3. Bank Name: NBK ( National Bank of Kuwait) 
4.Bank Branch: Kaifa. 
5.IBAN: kw42NBOK0000000000001002376359 
6. Account type: current 

Regards 
Shakeeb 

From: "Reddy Prasad" <[email-masked]> 
To: "Rashid Kaskar" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "KWI CustomerSupport" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish thakor" <[email-masked]>, "lessin kumar" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 23:38:04 
Subject: Re: Refund not delivered order 8376370088 / 100041256751 

Dear CS team 

Can you please inform customer to share account details 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Rashid Gafoor Kaskar <[email-masked]> 
Sent: Tuesday, August 4, 2020 5:33:33 PM 
To: Reddy Prasad <[email-masked]>; Midhun Madhu <[email-masked]> 
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Harish Thakor <[email-masked]>; Lessin Kumar <[email-masked]> 
Subject: RE: Refund not delivered order 8376370088 / 100041256751 

Hi, 

We have received this amount from Posta plus. 

Its COD customer, we are not able to make online refund to customer. 

Either customer can come to nearby store to collect cash or we can do bank refund to customer within 7 working days. 

Please let me know through which way customer needs money so we can initiate refund. 

Thanks 

Rashid 

From: Reddy Prasad 
Sent: Friday, July 31, 2020 4:57 PM 
To: Midhun Madhu <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund not delivered order 8376370088 / 100041256751 

Dear Rashid 

Can you please confirm if the money is received in our account 

If so please transfer to customers account as Postaplus has confirmed it is sent to our warehouse. 

As per NDR calling file (refer attached mail) order was in RDC 

Regards 

Reddy Prasad 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 31, 2020 10:13 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; sandhya roshan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not delivered order 8376370088 / 100041256751 

[ mailto:[email-masked] | @Midhun Madhu ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

Please help on the below case. 

This is a COD order however customer claims payment was transferred online to PP team. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 30, 2020 10:17 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; sandhya roshan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund not delivered order 8376370088 / 100041256751 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "sandhya roshan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 24 July, 2020 18:03:30 
Subject: Refund not delivered order 8376370088 / 100041256751 

Hi Team, 

With reference to the order number: 8376370088 

AWB: 100041256751 

Order has been NDR and the status is showing received at warehouse at this time. As per the customer they received an SMS to pay for the order online which they did and the courier informed the customer that they have already transferred that amount to us. 

Please confirm the amount receipt as well as transferring of the amount to us on priority. 

Please investigate this further on priority and update us on the same. Also, attaching the images customer has shared regarding the transaction. 

Thank you for your help! 

Regards, 
Shakeeb 

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