Subject: RE: Product Stock Issue - 8399408482
From: Smk Inventorycontroller <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Ratheesh Raj <[email-masked]>, Apoorv Joshi <[email-masked]>, Priyank Garg <[email-masked]>
Date: Thu, 10 Sep 2020 15:08:15 +0000

Hi Hamza,

As per the below mail, BT transferred already done, please crosscheck from your end.

  *   Item Code: 161007705
  *   Qty: 02

Regards,
Amjad.
Mobile: +965 9723-6695.
Tel: +965 22909909 - EXT :1221.

From: Hamza Hafeez <[email-masked]>
Sent: Wednesday, September 09, 2020 2:07 PM
To: Smk Inventorycontroller <[email-masked]>
Cc: Ratheesh Raj <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Product Stock Issue - 8399408482

Hi Amjad,

The stock can be taken in from stores, however to balance the false inventory in the e-commerce warehouse we will first need a book transfer of the 2 units qty. to be made towards the retail warehouse

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053218604&sdata=u%2B%2Bhob2LV%2FrITXVRzQ3We1KHOkwmUmzBbu4NEs5DZKk%3D&reserved=0>

From: Smk Inventorycontroller <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 09, 2020 3:02 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Ratheesh Raj <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product Stock Issue - 8399408482

Hi Hamza,

We have these item code in our store, shall I transfer to warehouse. Please confirm.

Group Name
Department
Class Name
All-Brands
VPN
Color Detail
Item Color
Season Name
Item Code
Barcode
Item Size
SM-Mens
Shoes
Casual Slip On
SM-SHOEMART
8078-01
TAN
BROWN
SM-AW-2019
161007705
6292262152410
40EU6.5UK

Regards,
Amjad.
Mobile: +965 9723-6695.
Tel: +965 22909909 - EXT :1221.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 09, 2020 12:23 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Smk Inventorycontroller <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ratheesh Raj <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product Stock Issue - 8399408482

External email sender, please take precaution.
Dear Hamza,

Please advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hamza Hafeez" <[email-masked]<mailto:[email-masked]>>
To: "Smk Inventorycontroller" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ratheesh Raj" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "chester dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 11:21:34
Subject: RE: Product Stock Issue - 8399408482

Hi Amjad,

With reference to the below complaint, please can you balance the inventory for item 161007705 in the e-comm location as there is physically no stock for this item available in the location.

Thanks,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053228605&sdata=orN9EtAd0kROgc%2Fi0INM2c7%2FkhriaU2UbRNkZrxIuhc%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 04, 2020 11:26 AM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Product Stock Issue - 8399408482

External email sender, please take precaution.
Dear Hamza,

With reference to the order number: 8399408482

Customer placed an order for the following item: 161007705 - - Textured Loafers with Slip-On Closure which was then cancelled due to Nil Pick/Out Of Stock. Customer is now complaining that they are fine if the item is out of stock but the same is not reflecting on the website due to which they feel cheated.

Please find the link of the item: https://www.shoemartstores.com/kw/en/Men/Footwear/Shoes/Men%27s-Casual-Shoes/SHOEMART-Textured-Loafers-with-Slip-On-Closure/p/8078-01TAN<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shoemartstores.com%2Fkw%2Fen%2FMen%2FFootwear%2FShoes%2FMen%2527s-Casual-Shoes%2FSHOEMART-Textured-Loafers-with-Slip-On-Closure%2Fp%2F8078-01TAN&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053228605&sdata=DnUX6QUCfjRq54gx7WrHsA9p5bjCYEDeM3Ew%2BFnPkNQ%3D&reserved=0>

Customer's screenshot and screenshot from website is attached. Kindly assist in looping the concerned team to update the stock on website for the same.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053238600&sdata=qX0tpeMqFGG4slRdWJmnBZrBa4sKmQHAm3ryqqLqMHs%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com