Subject: Re: C&C Order# 9794357363
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Sep 2020 02:59:20 -0700 (MST)

Hi Akshay, 

Thank you for your prompt response. 

We already shared with the customer on Sep 2, 2020 that their order is ready for pickup and they can collect it from the store however, we never received an email confirmation from them either. They have contacted us recently again and is saying that we are telling them some different information and the call centre team is sharing with them some different information. We have communicated to them at this time as per your advise and have issued a voucher worth AED 30. 

Thank you for your assistance with this. Appreciate the same. 

Have a great day! Stay Safe! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 8 September, 2020 18:00:23 
Subject: C&C Order# 9794357363 

Hi Apoorv, 

With regards to the subject order and ticket# 1380288 , kindly reply to the customer we have been trying to call to let you know the item is ready to be collected at the store but to no avail. 

Also, please raise a request to content team to issue a compensation voucher for AED 30 valid for 3 months and share it with the customer. 

Confirm once done. 

Regards 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

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