Subject: Fwd: Refund issue: Case id - 1052976 Order Number: 9776037106
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sat, 5 Sep 2020 23:53:50 -0700 (MST)

From: "Ritesh Sharma" <[email-masked]> 
To: "Eugene ocoy" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "con loc" <[email-masked]>, "Sanjana Suresh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 12:12:44 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

[ mailto:[email-masked] | @Sanjana ] – This is a clear case of SLA breach from courier partner. Please note this for penalizing the courier partner. 

[ mailto:[email-masked] | @Apoorv ] – Go ahead with refund 

-- 

Thanks and Regards, 

[ https://www.centrepointstores.com/ ] 

From: Eugene Ocoy <[email-masked]> 
Sent: Tuesday, September 1, 2020 10:39 AM 
To: Ritesh Sharma <[email-masked]>; Deepak Damodaran <[email-masked]>; Apoorv Joshi <[email-masked]>; Con Loc <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sanjana Suresh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Atul Arora <[email-masked]> 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Ritesh, 

We don’t have record of return from the courier for this Order Number: 9776037106 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 01, 2020 10:32 AM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Atul Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

[ mailto:[email-masked] | @Eugene ] – This is done? 

[ mailto:[email-masked] | @Deepak ] – Do we need to process manual refund? 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705263716&sdata=DAAa30nKReCdPFquaruo40kORQYfuGyu40OlYHATE%2Fo%3D&reserved=0 ] 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 4:41 PM 
To: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Atul Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Eugene and Indunil, 

Kindly look into the issue and arrange to process as soon as possible. 

Thanks & Regards, 

Deepak D 

From: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 7:09 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Atul Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi [ mailto:[email-masked] | 
@Deepak ] – Could you check this? 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705273686&sdata=7l3SrQsD1l%2F%2FwiF6gryBg6ExNggrp%2FkZXwIo5KZLT94%3D&reserved=0 ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 29, 2020 4:38 PM 
To: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Atul Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

External email sender, please take precaution. 

Dear Ritesh, 

Kindly advise if there is any update on the below as the customer is chasing for their refund on a daily basis. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ritesh Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Sanjana Suresh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Atul Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 18 August, 2020 19:32:42 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Deepak, 

This is regarding order# 9776037106. 

LM team is saying that the order was not picked up. 

Can you check? 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705273686&sdata=7l3SrQsD1l%2F%2FwiF6gryBg6ExNggrp%2FkZXwIo5KZLT94%3D&reserved=0 ] 

From: Ritesh Sharma 
Sent: Sunday, August 16, 2020 11:37 AM 
To: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Atul Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi [ mailto:[email-masked] | 
@Sanjana ] , 

Can you please check this order? 

Order Number: 9776037106 

Placed on 5 th April and dispatched on 9 th April and still not delivered. 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705283640&sdata=5ErQ5qQJXm0kGyXGlaoK8PZBPezZH5Ovn4yGD6ueUgs%3D&reserved=0 ] 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 16, 2020 11:32 AM 
To: Atul Arora < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Ritesh, 

Please provide approval to process refund. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 14, 2020 1:09 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106 

External email sender, please take precaution. 

Hi Imran, 

Could you please chek and advise if there is any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ritesh Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Atul Arora" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 7:20:36 PM 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

This order is not there in Conloc? 

[ mailto:[email-masked] | @Deepak ] - Can you please confirm ? 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705283640&sdata=5ErQ5qQJXm0kGyXGlaoK8PZBPezZH5Ovn4yGD6ueUgs%3D&reserved=0 ] 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 5:44 PM 
To: Atul Arora < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Atul / Ritesh, 

Please provide approval of AED 202.10. 

Order was dispatched on 9 th April. However till now not delivered. Will be marking this as lost. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 5:45 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Atul Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 20:04:40 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

The order 9776037106 is pending without being shipped since 5th of Apr and as per the courier the order got cancelled before it gets collected. 

We request you to cancel the order and initiate the refund. 

Regards 

Shakeeb 

From: "Shipa Delivery Support ( [ mailto:[email-masked] | [email-masked] ] )" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Aessam" < [ mailto:[email-masked] | [email-masked] ] >, "nali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 22:30:13 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Dear team, 

Please note the order was cancelled before pickup. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705283640&sdata=T3EqAzwK5TovVn3ixEmEeGIN9MLTPLrwO9Z7nycb9pc%3D&reserved=0 ] 
M: 800 SHIPA 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705293603&sdata=c43WAikCRjqirvsCdbk1QMOtcMO4aruIfFA5Bgt9AX4%3D&reserved=0 | www.shipa.com ] 

From: CST000000006 Shipa Customer Customer < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 24/6/2020 10:22 AM GMT+03:00 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

With the refernece to the tracking number : S000826001244, as per the tracking number the tracking status is showing Sender / Receiver changed mind so if the order is still with you so please return the order to our warehouse. The order is pending since April and the customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 11:18:50 
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

Please help us to cancel the delivery and process the refund for the same. 

Problem statement - Cancel the delivery - order not shipped from the warehouse 

Case id - 1052976 

Order Number: 9776037106 

Order Created: 4/5/2020 

AWB - S000826001244 

Assistance required: Urgent refund for this order. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705293603&sdata=rjKFk%2BXzfso7zV5xxQcUlUzIdPfJIqpaM6mS1LTtDWM%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7Cc6384abcbb334741e34408d84e41c686%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345391705303552&sdata=i8aHm81l3I7H83RWB2qw2ishFNZ1bnJwuWylyyp%2BpP8%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com