Subject: New Reply Received - order number 9799125934
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 04 Sep 2020 13:10:25 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  order number 9799125934  Ticket comment <div>Greetings!</div>
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<div>Will gladly send you the credit card statement <span style="-webkit-text-size-adjust: auto">as soon as it’s available, </span><span style="-webkit-text-size-adjust: auto">in case the AED 315 has not been credited yet. </span>
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<div>As to the voucher of AED 30, appreciate the gesture. Thanks for offering this option. <br><br><br><div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="s1"><b>Ann Arquero</b><i style="font-weight: bold"> </i></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="s1"><i style="font-weight: bold"><br></i></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="s1"><span style="caret-color: rgb(157, 24, 17); color: rgb(157, 24, 17); font-size: 13px; font-style: italic; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)">“As iron sharpens iron, so one person sharpens another.”</span></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="s1"><span style="caret-color: rgb(157, 24, 17); color: rgb(157, 24, 17); font-size: 13px; font-style: italic; -webkit-tap-highlight-color: rgba(0, 0, 0, 0)">~Proverbs 27:17</span></span></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><i><br></i></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><br></div>
<div class="p1" style="margin: 0px; font-stretch: normal; font-size: 17px; line-height: normal; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="s1" style="font-weight: bold"><i><br></i></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, September 4, 2020, 4:32 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv2442299370"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Ann,<br><br>Thank you for your prompt response.<br><br>We appreciate you for being a loyal customer and we understand your frustration regarding the same, this is definitely not the kind of experience we want our customers to have when they shop with us. As a matter of fact we already consider you a part of our Centrepoint family and we are happy to assist in you in anyway we can however, unfortunately we do not have replacement or exchange option available online and hence we are unable to create or request for the same as we only have a return policy and options for return only on our end at this time.<br><br>We are happy to arrange a collection of this item for a return for a refund or if you would like to keep the dress we are happy to offer you a voucher for AED 30 which you can use in your future order to directly receive a discount of AED 30, please consider it as a token of apology to cover some of your expenses for getting the dress fixed. Please do let us know how would you like to proceed.<br><br>Regarding the refund of AED 315, it has been successfully processed from our end to the card ending in 2850. We request you to please share with us the Bank Statement in PDF format between Aug 16, 2020 - Sep 2, 2020, you can share it with us when it is feasible for you by simply replying to this email as our finance team would require the same to investigate the transaction further.<br><br>We hope this helps and we are looking forward to hear from you soon. <br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1425088