Subject: New Reply Received - Re: ﻿ Order Problem!
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 04 Sep 2020 11:43:35 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: 	Order Problem!  Ticket comment <div>I'm not sure if we are talking about the same iussue!!!!</div>
<div id="yMail_cursorElementTracker_1599219514654">My complain is regarding an order that I made on August 31st and the voucher was valid till August31, yet, it was rejected... </div>
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<div id="yMail_cursorElementTracker_1599219547823">The date of your response is irrelative and does not justify or explain the reason for rejecting the voucher ‼️‼️‼️‼️⁉️❓</div>
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<div id="yMail_cursorElementTracker_1599219764971">Appreciate receiving a reasonable and logical reply to my complain ...</div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Sep 4, 2020 at 2:24 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8497205977"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lobna,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience however, we sent the last response to you on Sep 3, 2020 and what we meant was that the voucher has already expired on Aug 31. 2020 and it was already Sep 3, 2020. Our team is unable to apply a voucher on an already placed order.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As promised in our previous response please find below the Compensation voucher for SAR 100:<br><br>Voucher Code: T27-81BS-NFG6-YW9S-W</div>
<div dir="ltr">Voucher Value: SAR 100</div>
<div dir="ltr">Validity: Expires on Oct 15, 2020</div>
<div dir="ltr">Min. Order Value to Use The Voucher: SAR 101</div>
<div dir="ltr">Concept: Centrepoint Online</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1443437