Subject: Re: Online Return
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 07:31:13 -0700 (MST)

Hi Akshay, 

The voucher has been shared with the customer. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 3 September, 2020 19:30:01 
Subject: FW: Online Return 

Hi team, 

Kindly forward the same to the customer. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Gito Varghese <[email-masked]> 
Sent: Thursday, September 3, 2020 5:47 PM 
To: Akshay Berry <[email-masked]> 
Cc: Raveen Sethupathy <[email-masked]>; Ansh Kapur <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: Online Return 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: V46-44ZG-BC28-3WW9-B|Start Date: 03.09.2020 00:00:00|End Date: 03.10.2020 00:00:00 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 112.50 AED|Minimum Threshold Value: 115 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, September 3, 2020 at 4:59 PM 
To: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Online Return 

Hi Gito, 

Please issue a manual refund voucher for order# 9753556368 AED 112.50 valid for one month threshold AED 115 for BS items only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 3, 2020 4:48 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mary Pana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Moazzam Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Online Return 
Importance: High 

Dear Mr.sachin, 

Please check, customer call me now still did not receive the voucher 

Kindly update us and call the customer 

Customer no-: 0566868522 

Thanks & Regards, 
Zahran 

Babyshop | Cp Sky Garden | 

P.O. Box 52623 | Dubai, United Arab Emirates | 

Board: +9714 351 5504| Store Mob: +97155 9677518 | Store Head Mob:+971559677456 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Caa263f0307f54b68a0a608d8500fe1df%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347376423158240&sdata=PBkmpclryeYOi84%2FPJSraOjDT6vnYY6wQzVhK3hDlK0%3D&reserved=0 | www.babyshopstores.com ] 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 4:29 PM 
To: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mary Pana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Moazzam Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Return 

Hi [ mailto:[email-masked] | 
@Mary Pana ] , customer bought it for Aed 112.50. however the current price is lower then purchased price & in such cases, POS will not allow to change price on Return without invoice. 

We can issue a direct GV to customer for his/her next shopping. 

Pls take the item from customer & send it to warehouse (no system scan required). 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , [ mailto:[email-masked] | 
@Akshay Berry ] , pls issue a GV of Aed 112.50 (valid for one month) to customer. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Caa263f0307f54b68a0a608d8500fe1df%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347376423158240&sdata=PBkmpclryeYOi84%2FPJSraOjDT6vnYY6wQzVhK3hDlK0%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Caa263f0307f54b68a0a608d8500fe1df%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347376423168232&sdata=gEop2uh50UOZJgXJXgIkKrHITqq7c%2F2hEzqWEseTv9E%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 4:09 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Moazzam Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Online Return 

Dear Akshay, 

Please check, when we are retrieving the Order number 9753556368, its showing 65 AED in POS. Can u check what is the reason? We cant change the price from our end. 

Thanks & Regards, 

Zahran 

Babyshop | Cp Sky Garden | 

P.O. Box 52623 | Dubai, United Arab Emirates | 

Board: +9714 351 5504| Store Mob: +97155 9677518 | Store Head Mob:+971559677456 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Caa263f0307f54b68a0a608d8500fe1df%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347376423168232&sdata=HsRzGzn9V8ofp6MoPyMbfpKMbPv1O1GM1QVtr7Dri9Q%3D&reserved=0 | www.babyshopstores.com ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 2:50 PM 
To: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Return 

Hi Zahran, 

The customer paid AED 112.50 after discount for this order. However, the original price was AED 125. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 10:46 AM 
To: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Wml < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Return 

[ mailto:[email-masked] | @Akshay Berry ] 

Please check and revert. 

From: Bsu Sky < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 22, 2020 3:26 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bsu Wml < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Online Return 

Dear Sir, 

Kindly check below customer details, 

Customer bought the school bag before the lock down, customer want to exchange the bag because of one-year warranty, 

We want to know what the price is they bought, POS showing discount price we cannot change the price 

Order Number -9753556368 

Customer Number - 0566868522 

Thanks & Regards, 
Zahran 

Babyshop | Cp Sky Garden | 

P.O. Box 52623 | Dubai, United Arab Emirates | 

Board: +9714 351 5504| Store Mob: +97155 9677518 | Store Head Mob:+971559677456 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Caa263f0307f54b68a0a608d8500fe1df%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347376423178228&sdata=Sfs3nfzFcDu0WC%2FR%2BWZk96%2BkHZkFhXmVhffX3rhlnho%3D&reserved=0 | www.babyshopstores.com ] 

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