Subject: New Reply Received - Re: Forgot your password?
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 11:33:00 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: Forgot your password?  Ticket comment <div dir="ltr">when I try to login even after resetting the password, message prompts 

<span style='color:rgb(231,76,60);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:medium'> Your Username or Password is incorrect.</span><div><span style='color:rgb(231,76,60);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:medium'><br></span></div>
<div><span style='color:rgb(231,76,60);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:medium'><br></span></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 31, 2020 at 1:04 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Faisal,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us and giving an opportunity to serve you. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We understand the concern and apologise for the inconvenience caused to you. Request you to share the screen shot of the error code or message to help us further assist you. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Your prompt response is highly appreciable, and once we receive the response, will share the details with the concerned team to have the issue resolved. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Please feel free to contact us, if you need any further assistance. Stay safe!</div>
<div dir="ltr">​</div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1440299