Subject: Escalation: On validation cancel (refund)
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Lessin Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Adil <[email-masked]>
Date: Fri, 28 Aug 2020 00:43:17 -0700 (MST)

Hi Team, 

Please assist with initiating the refund for the on validation order refund on the below case. Please find attached statement for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Adil" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 28 August, 2020 13:04:37 
Subject: Escalation: On validation cancel (refund) 

Hi Team, 

Order: [ callto:8398965359 | 8398965359 ] (On validation cancelled) 

The customer has been charged twice for KWD 10.50 and one of the orders status is cancelled on validation. 

Please find the screenshot below as a proof of amount deducted twice for your kind perusal. 

Please process the refund requst. 

Regards, 
Adil