Subject: Fwd: Missing items// 6478403630
From: Apoorv Joshi <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Date: Wed, 26 Aug 2020 22:45:54 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 24 August, 2020 11:14:08 
Subject: RE: Missing items// 6478403630 

[ mailto:[email-masked] | @Seeta Seeta ] 

Find the attached approval. 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, August 6, 2020 10:39 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: Missing items// 6478403630 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 27 June, 2020 21:08:59 
Subject: Re: Missing items// 6478403630 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 22 June, 2020 17:52:05 
Subject: Missing items// 6478403630 

Hi Team, 

Problem Statement: Missing items 

Order Date : 06/04/2020 

Order ID: 6478403630 

Tracking ID: 290085659868 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 12 items but as per the customer he has only received 6 items, Under the consignment details we can see that all 12 items has been Delivered from our side. 

The missing items are: 

162379403 - - Juniors Printed Sleepsuit with Long Sleeves - SAR 82 (quantity 1) 

162042640 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 7 - SAR 77 (quantity 1) 

161660287 - - Printed Maxi Dress with Tie Ups and Side - SAR 120 (quantity 1) 

160472455 - - High Waist Shaping Briefs - SAR 40 (quantity 1) 

159815466 - - Munchkin Cup with Straw - 207 ml - SAR 45 (quantity 1) 

Regards, 

Algaily. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Missing items / Refund approval// 6478403630
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 05:35:07 +0000

Ok process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf22adf01c7e74c82492a08d847ef7630%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338441087768953&sdata=oEnqiaoecznoEjSq1GvH6he0UB8db8yNNb6uWP8BVyU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf22adf01c7e74c82492a08d847ef7630%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338441087778949&sdata=nH%2Bq2cVRlGCxSNdh28bCHntuBfTrLkhtbjdz4AXgJZc%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 5:12 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items / Refund approval// 6478403630

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 11:55 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items / Refund approval// 6478403630

External email sender, please take precaution.

Hi Jessie,

Kindly advise if there is any update on the below.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 14:57:00
Subject: Missing items / Refund approval// 6478403630

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : 06-Apr-2020

Order ID: 6478403630

Tracking IDs : 290085659868, S000859436520, 290084140114

Issue Description : Issue Description: Customer placed order for 12 items but as per the customer he has only received 7 items, Under the consignment details we can see that all 12 items

has been Delivered from our side.

The customer complaint: 5 item out of 12 are missing.

The missing items are:

162379403 - - Juniors Printed Sleepsuit with Long Sleeves - SAR 82 (quantity 1)

162042640 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 7 - SAR 77 (quantity 1)

161660287 - - Printed Maxi Dress with Tie Ups and Side - SAR 48 (quantity 1)

160472455 - - High Waist Shaping Briefs - SAR 40 (quantity 1)

159815466 - - Munchkin Cup with Straw - 207 ml - SAR 33 (quantity 1)

The cost of missing items: SAR 280

Case history : The customer reached out to us on 5th of May 2020 and since then the issue was escalated to WH but no action has been taken.

Customer's history : The customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 21:08:59
Subject: Re: Missing items// 6478403630

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 June, 2020 17:52:05
Subject: Missing items// 6478403630

Hi Team,

Problem Statement: Missing items

Order Date : 06/04/2020

Order ID: 6478403630

Tracking ID: 290085659868

Assistance Required: Need missing item

Issue Description: Customer placed order for 12 items but as per the customer he has only received 6 items, Under the consignment details we can see that all 12 items has been Delivered from our side.

The missing items are:

162379403 - - Juniors Printed Sleepsuit with Long Sleeves - SAR 82 (quantity 1)

162042640 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 7 - SAR 77 (quantity 1)

161660287 - - Printed Maxi Dress with Tie Ups and Side - SAR 120 (quantity 1)

160472455 - - High Waist Shaping Briefs - SAR 40 (quantity 1)

159815466 - - Munchkin Cup with Straw - 207 ml - SAR 45 (quantity 1)

Regards,

Algaily.