Subject: Refund Approval - 9794089160
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Aug 2020 03:16:48 -0700 (MST)

Hi Team, 

With reference to the order number: 9794089160 

Customer has returned the following item: 161865385 - - Perforated Lace-Up Sneakers however, there is no return request in this order and the customer was informed to share the return receipt. Upon asking for the return receipt customer advised that the return receipt was never provided to them by the collection partner and when the customer contacted the collection partner, they informed her that they are from landmark and they delivered it to one of our stores. 

The customer has only provided us with the following contact number for the collection partner: 0554127806 and we have already tried asking them to get in touch with collection partner again to take the store name to which they delivered the item and the tracking number under which they delivered it but customer is frustrated and is not willing to contact them again. 

Item seems to be lost, value of the item is AED 89. 

Customer is shopping with us since Dec 2018 and has a total of 26 completed orders. Total value of completed orders is AED 1197.76. Customer has no previous/similar cases. 

Kindly look into this and advise if this can be approved for a refund. 

Thank you for your help! 

Regards, 
Apoorv