Subject: Gift card validity extension Approval
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 21 Aug 2020 23:32:30 -0700 (MST)

Hi Team, 

Kindly advise on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 22 August, 2020 11:52:27 
Subject: Gift card validity extension Approval: Case id - 1357532 

Hi Team, 

Please note that the customer has reported to us that the validity for the below gift cards has been expired during the lockdown period as he was out of the country and now requesting to extend its validity. 

Case id - 1357532 
Concept: Babyshop 
Email id - [email-masked] 

We request you to please look into the issue and extend its validity so that customer can use his gift cards. We have already pushed back the customer that it can not be extended but he is persistent. 

Thank you for your help. 

Regards, 
Manish