Subject: NDR items / Refund approval// 6479197738
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 05:32:38 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 16, 2020 6:08:58 PM 
Subject: NDR items / Refund approval// 6479197738 

Hi Team 

Problem Statement : NDR items / Refund approval 

Order Date : Apr 8, 2020 

Order ID: 6479197738 

Tracking IDs : 290086399422 

Issue Description : The customer placed order for 5 items and he has received only one item, we have checked with courier team and they confirmed the items have 

been returned to WH. 

The NDR items are: 

162210673 - - Juniors Printed Sleeveless Bodysuit with Round N 
162210680 - - Juniors Striped Closed Feet Romper with Long Sle 
162083926 - - Juniors Solid T-shirt with Polo Neck and Short Sle 
162080487 - - Lee Cooper Textured Denim Dungaree with Pocke 

The cost of not delivered items: SAR 169 

Case history : The customer reached out to us on 7th of June and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.