Subject: Cancel / Not shipped order : Case id - 1305831 Order Number: 6206745471
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Fri, 21 Aug 2020 02:07:23 -0700 (MST)

Hi Manish, 

This order has been delivered to customer on Aug 13, 2020 at this time and they have returned some items as well. 

Please simply inform the customer the same and resolve the case if not already done. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 10, 2020 10:24:09 AM 
Subject: Re: Cancel / Not shipped order : Case id - 1305831 Order Number: 6206745471 

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 1305831 
Order Date: 7/7/2020 
Order ID: 6206745471 
Tracking ID: Not assigned 

Total Price: SAR 439.30 

Issue Description: The Customer placed the order on 7/7/2020 and it is pending since then, On 8/8/2020 it has been updated for manual cancellation However till now the payment authorisation has not been canceled yet. 

Case history: The customer reached out to us on 7/16/2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history: The customer is with us since 8/31/2020 and this is his 11th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 August, 2020 23:55:31 
Subject: Re: Cancel / Not shipped order : Case id - 1305831 Order Number: 6206745471 

Hi Manish, 

I have added this order to cancellation sheet. And if it not get canclel within 24-48 h kindly escalate it for refund approval. 

Regards. 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 August, 2020 19:52:06 
Subject: Re: Cancel / Not shipped order : Case id - 1305831 Order Number: 6206745471 

Any update? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 3 August, 2020 12:30:50 
Subject: Re: Cancel / Not shipped order : Case id - 1305831 Order Number: 6206745471 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 14:10:59 
Subject: Cancel: Case id - 1305831 Order Number: 6206745471 

Hi Team, 

Please assist us to cancel this order and in 

Problem statement - The customer no longer wishes to get his order 

Case id - 1305831 
Order Number: 6206745471 
Order Created: 7/7/2020 
AWB - Not assigned 

Assistance: Please cancel the order and initiate the refund for the same 

Regards, 
Manish