Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 11:21:45 +0000 (UTC)

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553148022            02:35 PM, 20th Aug                   Apoorv                   Hi, Thank you for contacting us. My name is Apoorv. How may I help you?           02:35 PM, 20th Aug                     hi                    Hi           02:35 PM, 20th Aug                   Apoorv                   Hi there           02:36 PM, 20th Aug                     hi                    I received my order           02:36 PM, 20th Aug                     hi                    but the one item is twice i received,           02:36 PM, 20th Aug                   Apoorv                   You mean to say you have received an extra item in your order?           02:37 PM, 20th Aug                     hi                    Like one same shirt qty 2, instead of i order the other one           02:37 PM, 20th Aug                     hi                    No           02:37 PM, 20th Aug                     hi                    I order the other shirt, but its missing           02:38 PM, 20th Aug                   Apoorv                   Could you please share with me your order number and the name of the item that you are referring to.           02:38 PM, 20th Aug                     hi                    Instead of missing item I received two same shirts           02:39 PM, 20th Aug                     hi                    I don’t know is it the system fault or i selected worngly           02:39 PM, 20th Aug                   Apoorv                   Could you please share with me your order number and the name of the item that you are referring to.           02:39 PM, 20th Aug                     hi                    Chat widget opened           02:40 PM, 20th Aug                     hi                             02:41 PM, 20th Aug                     hi                    Chat widget opened           02:41 PM, 20th Aug                   Apoorv                   Thank you for sharing the order number. Could you also please share with me the name of the item that you have not received.           02:42 PM, 20th Aug                     hi                    Ok           02:46 PM, 20th Aug                   Apoorv                   Are we still connected?           02:49 PM, 20th Aug                     hi                    Chat widget opened           02:52 PM, 20th Aug                     hi                    Yes           02:52 PM, 20th Aug                   Apoorv                   Please let me know the name of the item.           02:54 PM, 20th Aug                   Apoorv                   Thank you for your patience. We sincerely apologize however, the delivery time frame is 2-3 business days(Excluding Friday and Saturday). We can ask the team to ship out your order within today on priority however, we can not promise if the items will be delivered to you by Aug 23, 2020 as Friday and Saturday are non business days.           02:56 PM, 20th Aug                   Apoorv                   Please ignore my previous response.           02:57 PM, 20th Aug                   Apoorv                   Please let me know the name of the item so that I can assist you accordingly with this.           02:57 PM, 20th Aug                     hi                    Chat widget opened           03:00 PM, 20th Aug                     hi                    Chat widget opened           03:00 PM, 20th Aug                     hi                             03:01 PM, 20th Aug                     hi                    Thats the one           03:02 PM, 20th Aug                   Apoorv                   Thank you for sharing the image.           03:03 PM, 20th Aug                   Apoorv                   One moment please.           03:03 PM, 20th Aug                   Apoorv                   Is this the item for which you have received 2 quantity: Printed T-shirt with Round Neck and Short Sleeves ?           03:05 PM, 20th Aug                     hi                    Chat widget opened           03:05 PM, 20th Aug                     hi                    No this item is missing           03:06 PM, 20th Aug                     hi                    Chat widget opened           03:07 PM, 20th Aug                   Apoorv                   The item you have shared in the image is missing, I understand. However, I am asking you if this is the item that you are saying you have received 2 quantity of: Printed T-shirt with Round Neck and Short Sleeves           03:07 PM, 20th Aug                     hi                             03:07 PM, 20th Aug                   Apoorv                   Thank you for confirming.           03:07 PM, 20th Aug                   Apoorv                   We have initiated a refund for the missing item at this time as a token of apology. Once refund is processed, you will receive an email notification for the same.           03:08 PM, 20th Aug                   Apoorv                   Is there anything else I can assist you with today?           03:09 PM, 20th Aug                     hi                    Ok, also one item cancelled in the same order. Is it possible i can get amount in the wallet instead of refund to credit card which are the lengthy process           03:09 PM, 20th Aug                     hi                    Chat widget opened           03:11 PM, 20th Aug                     hi                    EPlease assist me on abovr           03:12 PM, 20th Aug                   Apoorv                   For the cancelled item the refund has already processed to your credit card on Aug 18, 2020 for an amount of AED 41 to the card ending in 8029. Credit card issuing banks may take up to 4-15 business days to process the transaction in some cases.           03:13 PM, 20th Aug                     hi                    Chat widget opened           03:13 PM, 20th Aug                   Apoorv                   The refund amount will go to the original mode of payment. We are unable to change the refund mode to My Credits.           03:14 PM, 20th Aug                   Apoorv                   In this order the original mode of payment is credit card.           03:14 PM, 20th Aug                   Apoorv                   Are we still connected?           03:16 PM, 20th Aug                   Apoorv                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:20 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1407900