Subject: Refund approval #6472243023
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ali Atef <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 18 Aug 2020 11:21:09 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 988362 
Order Date: Mar 23, 2020 
Order ID: 6472243023 
Return Tracking ID: 34131665192555 
RMA: 23448129 
Total Price: SAR109.8 

Issue Description : Customer has returned 2 items under AWB 34131665192555. and it has been delivered to Conloc on April 13, 2020. 

Case history : Customer reached out to us on 11 May 2020. and saying that hes has returned 2 items under AWB 34131665192555. as per the tracking number the items has been delivered to Conloc on. We have added the order and RMA to manual refund sheet and escalated many time to Conloc to process the refund but we have get no response. 

Customer's history : Customer is with us March 2020, and has 2 completed order orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
​Thank you for your help. 

Regards, 
Fauzan