Subject: New Reply Received - Payment error
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 02:59:02 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Payment error  Ticket comment <div id="yiv5124879266yMail_cursorElementTracker_1597113215411" style="font-family: sans-serif">This email is regarding the same order.</div>
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<div id="yiv5124879266yMail_cursorElementTracker_1597113226268" style="font-family: sans-serif">I received the backage, opened the box, and I was choked with the way of packing it came with!!</div>
<div id="yiv5124879266yMail_cursorElementTracker_1597114026904" style="font-family: sans-serif">if even this was a free charity clothes, it wouldn't be delivered in such a carless, horrible shape,.</div>
<div id="yiv5124879266yMail_cursorElementTracker_1597114171346" style="font-family: sans-serif">Only one piece out of 10 was folded probably and packed in its original plastic case:<br>
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<img id="ymail_attachmentId158" class="inline-image-global inlined-image-cid-8fc9f976-819e-4311-a735-170747f3eda0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzNTk3MTY0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._wHtwSwKPMrPMII1L9Gx1Fg8UigqmFVJ1mObrG2gw8A" style="width:100%;max-width:800px"><br>
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<br>Seems that you have a big issue with quality control for processing the orders. <br>
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<div id="yiv5124879266yMail_cursorElementTracker_1597113393112" style="font-family: sans-serif">This is not the first incident from Landmark, I had to return some items previously because they were delivered in a horrible shap and even dirty!!!!</div>
<div id="yiv5124879266yMail_cursorElementTracker_1597113459481" style="font-family: sans-serif"><br></div>
<div id="yiv5124879266yMail_cursorElementTracker_1597113460037" style="font-family: sans-serif">The other thing is regarding this dress, how can you deliver a ruined dress???</div>
<div id="yiv5124879266yMail_cursorElementTracker_1597113310234" style="font-family: sans-serif">The beaded embroidery built is completely removed out of the dress, and even left marks!!!</div>
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<img class="yiv5124879266inline-image-global yiv5124879266inlined-image-cid-d4cfca71-1609-4939-9951-005ee6cd5fab" id="yiv5124879266ymail_attachmentId89" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzNTk3MTY1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ihJdFInb7suwk4exeQwJGjTGuWkKYgLrtwq8c4K34Us" style="max-width: 800px; width: 362.19px"><br>
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<div id="yiv5124879266yMail_cursorElementTracker_1597113543246" style="font-family: sans-serif">While this is how it should look like, not to mention the color's differance, </div>
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<img class="yiv5124879266inline-image-global yiv5124879266inlined-image-cid-d4799e95-0b27-434f-9635-c37a39867c57" id="yiv5124879266ymail_attachmentId87" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzNTk3MTY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c91gZVp26s2RTN-hAILgOcSXsAAd_WMKXQMC02MqIyU" style="max-width: 800px; width: 362.19px"><br>
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<br>I believe I have to receive your respond on both the announced/not applied offer and this whole miss of quality of delivery!!!</div>
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<div id="yiv5124879266yMail_cursorElementTracker_1597113766264" style="font-family: sans-serif">Thank you,</div>
<div id="yiv5124879266yMail_cursorElementTracker_1597113771103" style="font-family: sans-serif">Dr. Lobna A. Mostafa </div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Aug 9, 2020 at 6:25 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0344868889"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lobna,<br><br>Thank you for your patience.<br><br>
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<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">We’re still working on it - and we’ll do our best to sort this out quickly.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Feel free to get in touch if you need further assistance.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-weight:inherit"></div>
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<div style="margin:0in 0in 0.0001pt;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(24, 50, 71)"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The</span><span> </span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">upport Team</span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1358078