Subject: New Reply Received - Re: Your order has been cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Aug 2020 06:13:16 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Re: Your order has been cancelled  Ticket comment <div>Dear Team,</div>
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<div id="yMail_cursorElementTracker_1597039958777">Thank you so much for the below explanation.</div>
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<div id="yMail_cursorElementTracker_1597039980453">God bless.<br><br><div id="ymail_android_signature">Thanks,<br>Ryna</div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 Aug 2020 at 13:01, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8773868485"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ryna,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please ignore our previous email. We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that the item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for the same. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1358351