Subject: Refund approval - 6494961022
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 3 Aug 2020 06:56:32 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 22:13:51 
Subject: Refund approval( the order return to original) //1231920//6494961022 

Dear Team , 

#1231920 

Problem Statement : the order return to original / Refund approval. 

Order Date :May 29, 2020 
Order ID: 6494961022 
Tracking ID : CRDSAL0023580620 
Total Price :SAR 652 

Issue Description : The Customer placed the order on May 29, 2020 and shipped from our side on 5/31/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 19 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper is the 9th order for the customer and the customer with us from 11/21/19 

Assistance required : We request you to provide refund approval of SAR 652 in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin