Subject: Re: Delivered to different person / Refund approval. Order ID: 6479127488
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, prakash iyangar <[email-masked]>, Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 01:25:16 -0700 (MST)

Hi Jessie, 

Kindly advise if the below has been approved. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "malik ismail" <[email-masked]>, "prakash iyangar" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 16:57:41 
Subject: RE: Delivered to different person / Refund approval. Order ID: 6479127488 

[ mailto:[email-masked] | @Prakash Iyangar ] 

Please help on the below case. 

Order has been delivered to the wrong customer and cannot be retrieved anymore. 

Please advise. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, July 27, 2020 1:15 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Ebrahim <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Delivered to different person / Refund approval. Order ID: 6479127488 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to get refund approval for below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 July, 2020 16:53:57 
Subject: Delivered to different person / Refund approval. Order ID: 6479127488 

Hi Team 

Problem Statement : Delivered to different person / Refund approval. 

Order Date : Apr 8, 2020 

Order ID: 6479127488 

Tracking ID : S000823042206 

Total Price : 393.30 

Issue Description : The Customer placed the order on Apr 8, 2020, as he added his phone number wrong, The customer claims that he called the customer service and got his phone number changed. Despite all this the shipment has been delivered to a different person on Apr 15, 2020. 

Case history : The customer reached out to us on 9th of June and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 6/25/2019 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ebrahim Hageb 

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