Subject: Refund approval #6469513779
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Jul 2020 10:56:12 -0700 (MST)

Hi Prakash, 

We need your advise on below case close it, As the case id pending since 4 months and customer is chasing us for refund. 

Thank you for you help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 10 July, 2020 21:59:29 
Subject: Refund Not Processed #6469513779 

Hi Prakash, 

With reference to order # 6469513779 
RMA: 23385171 
AWB: 34198083213080 

Customer has returned the item and it has been delivered to Conloc warehouse on March 31, 2020. We have escalated to Conloc to process the RMA but we are not get any response from them. 

Kindly assist us if we can manually refund for this RMA. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 3 July, 2020 23:40:22 
Subject: Refund Not Processed #6469513779 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Mar 12, 2020 
Order ID: 6469513779 
Tracking ID: 34198083213080 
RMA: 23385171 
Assistance Required: Need refund for customer. 
Issue Description: As per the Fetcher website the return items has been returned to WH on March 31, 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Fauzan