Subject: New Reply Received - Worst experience with online shopping
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 15:34:18 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Worst experience with online shopping  Ticket comment <div dir="auto">Thank you so much for quick response and taking action.</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 14 Jul, 2020, 5:25 PM Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shilpa,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We are very disheartened to hear about the unpleasant experience you had to face with our staff at the store. We certainly apologize for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br><br>Please be assured that we have taken your feedback very seriously and forwarded this to the concerned department to make sure this does not repeat. We really appreciate your efforts to inform us about this and help us make the experience better.<br><br>Regarding the item, we have initiated a refund at this time for this order. Once it has processed, you will receive an email notification for the same. The refund will go back to the original mode of payment(Card ending in 4152).<br><br>Thank you for your continued association and trust in us. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Have a great evening and stay safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1302044