Subject: RE: [#551665] - Did not receive confirmation message/ email for the order placed and the amount was deducted.
From: Jessie Caparas <[email-masked]>
To: Hiren Sadhwani <[email-masked]>, Centrepoint <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 5 Jul 2020 07:09:00 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please inform customer that no payment captured as confirmed by Payfort.

@Hiren Sadhwani<mailto:[email-masked]>

This was the reply received by CS team from Hybris team.

From: Hiren Sadhwani <[email-masked]>
Sent: Thursday, July 2, 2020 4:09 PM
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#551665] - Did not receive confirmation message/ email for the order placed and the amount was deducted.

Hi Team,

Please reach out to the tech team for such issues.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 2, 2020 3:55 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#551665] - Did not receive confirmation message/ email for the order placed and the amount was deducted.

External email sender, please take precaution.
Hi Team,

Customer is reporting that they were trying to place an order online with us on Splash website on March 21, 2020 however, it did not go through and the money was deducted from the account. They did not receive any on validation email either.

Name: Arivoomani Murugan
Mobile # +971556304899
Email ID: [email-masked]<mailto:[email-masked]>
Amount deducted: 70aed.
Card First 4 digits: 4568
Card Last 4 digits: 5006
Type: Visa
​
Jira/Technical team has checked with Payfort and they are unable to find any payment for that amount received. They have advised to check with Corporate Finance.
​
Associated Jira Ticket: https://landmark.atlassian.net/browse/REL-92358<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-92358&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C413bc2101dc74e94fbc308d81e80c146%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637292885628333476&sdata=12StcUHchTXwaQrnT0vvz2Qabb%2FzB%2BdVekE0a8iz3oY%3D&reserved=0>

Kindly find attached bank statement and investigate further. Thank you for your help!

Regards,
Apoorv

551665:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com