Subject: New Reply Received - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 22 Jun 2020 15:38:10 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">halloo?</div>
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<div>On Wed, Jun 17, 2020, 20:13 lia karina &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Hi good evening, I’d like to inform you that there is nobody coming here to picking up the skirt, its been 10 days already</div></div>
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<div dir="ltr" class="gmail_attr">Min, 7 Jun 2020 pukul 19.32 Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; menulis:<br>
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<div dir="ltr">Hi Lia,</div>
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<div dir="ltr">Thank you for sharing the images.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We have arranged a collection for this item at this time for a return for a refund. We do not have an exchange option available at this time. Our courier partner will be in touch with you within 7-10 business days to collect the item from you.</div>
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<div dir="ltr">Once we have received the item back at the warehouse, after 1-2 business days for quality check, a refund will be processed. Once the refund has processed, you will receive an email notification for the same.</div>
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<div dir="ltr">Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1152085