Subject: Refund Approval #6476318738
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 22 Jun 2020 03:34:57 -0700 (MST)

Hi Team 

ًWith reference to Order ID: 6476318738 ​ 
Order Date : 02-Apr-2020 
Tracking ID: 290083136209 
Issue Description: order was placed on 02-Apr-2020 and was shipped to SMSA on 4/4/20 , However as per SMSA website the order has been returned to shipper on 23-April-2020 and the status on hybris is Delivered and we can not see any refund or RMA for the order as it not delivered to customer. 
We have escalated many times to Conloc to process the refund but no response. 

Kindly assist us if we can manually refund for the order. 

Regards, 
Fauzan