Subject: New Reply Received - Complain damaged item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Jun 2020 05:17:37 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  Complain damaged item  Ticket comment <span style="-webkit-text-size-adjust: auto; background-color: rgb(28, 28, 30)">Please check email below was sent yesterday. </span><div>
<span style="-webkit-text-size-adjust: auto; background-color: rgb(28, 28, 30)">I also submitted the form<br></span><div dir="ltr" style="-webkit-text-size-adjust: auto">
<div dir="ltr">Greetings, <br><br><table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 17px"><tbody>
<tr><td align="left" style="border: 0px; padding: 0px; line-height: 20px; font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(51, 51, 51)">order number  <span style="color: rgb(0, 185, 229)"><a href="https://www.babyshopstores.com/ae/en/my-account/order/9787444615?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">9787444615</a></span> </td></tr>
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<tr><td align="left" style="border: 0px; padding: 0px; line-height: 20px; font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(51, 51, 51)">The tracking number is <span style="color: rgb(0, 185, 229)"><a style="color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">00000100065004448.</a><br></span><strong style="caret-color: rgb(154, 154, 154); color: rgb(154, 154, 154); float: left"><br></strong><span style="caret-color: rgb(154, 154, 154); color: rgb(154, 154, 154); float: right">Consignment Number: 88888001219020200617</span>
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<div dir="ltr">I received my order today and your people assembled my items. I was quite upset when i saw the outcome and i wasn't around to check the work before they leave. 1 item got damaged they didn't fix it properly.<br>1. Cabinet Base wasn't fixed correct each side is different.<br>2. Most drawers cant be closed properly. You need to push hard for drawer to close. Please see attached photos. <br>If you could replace this item or refund it. <br><br>Looking forward for your immediate response.<br><br>Mariam<br><a dir="ltr" style="color: currentcolor" rel="noreferrer">0506639366</a><br><br><img id="B484FB21-F4B2-4259-972B-C5A3034061B0-L0-001" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYwMjU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fO63Bvn1hTjRuGW9d1e7BtWjXVnjdf9B7XFZ-_paXy8" title="null"><img id="52C420C6-20AB-49F9-AEF2-F14D5B898015-L0-001" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYwMjU0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JT2_1Vdc_531x3w0FXrY69z8gbuETc1rvZL2soNaMcM" title="null"><img id="B7660957-5262-4677-BF03-E81876E43AC1-L0-001" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYwMjU0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SozP7qjS6SSz21UDKAnAeiEfY0ePNJD3xdt1k9Wn6Lg" title="null"><img id="B84EFEF5-FC84-4312-BDC5-2211AC420589-L0-001" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYwMjU0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QTuoKjMnJ01360XcOiL8FClPis_jhG8jyOk1jnW2xMA" title="null"><img id="B2B7F72D-C1DE-499B-86CD-5C123040FF80-L0-001" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYwMjU0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.omgAParTQDqaqcCoaMyek8B8tsDK3dgsEnQLehK-WHY" title="null"><br><br><br>Sent from my iPhone</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Jun 2020, at 9:13 am, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Mariam,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, could you please elaborate your concern so we can assist you with this accordingly.<br><br>Thank you for your help! We are looking forward to hear from you soon!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1225779