Subject: Refund Approval #6481074537
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 16 Jun 2020 02:42:11 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 13, 2020 
Order ID: 6481074537 
Tracking ID: S000875535309 
Assistance Required: Need Refund Approval 
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side. 
The missing item is 162283968 - - Adidas Men's Lace-Up Running Shoes - LITE RACER 2.0 (SAR279.00) CENTREPOINT Concept 

We have escalated to warehouse but we have not received any response, Kindly assist us if we can manually refund for this item. 

Regards, 
Fauzan