Subject: Refund Approval # 6479189052
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 12 Jun 2020 09:16:50 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Apr 8, 2020 
Order ID: 6479189052 
Tracking ID: 290086386632 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing item is 156414930 - - MOLTO Kitchen Studio (SAR229.00) 

​We have escalated to SMSA and they update us that we have returned the item to WH. 

Kindly assist us if we can manually refund for the item. 

Regards, 
Fauzan