Subject: New Reply Received - Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 12 Jun 2020 14:44:34 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Return  Ticket comment <div>The issue is not solved and I did respond. I sent the picture and item number on your portal. Do you need it again in this email?<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 12 Jun 2020, at 6:25 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1151821</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1151821<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Apoorv Joshi : </div>
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<div dir="ltr">Hi Lamia,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">However, could you please share the exact name of the item along with an image showing the issue. We will be happy to assist you further. We sincerely apologize for this experience.</div>
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<div dir="ltr">We are looking forward to hear from you soon.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1151821