Subject: New Reply Received - Order Enquiry
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 08 Jun 2020 01:36:02 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Order Enquiry  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Sun, 7 Jun 2020, 3:23 pm Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Syeda,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We have checked and the order seems to be stuck due to a technical issue. We will go ahead and initiate a refund request for your order as per your request as the technical issue may cause more delay in delivery.<br><br>We sincerely apologize for this experience. This is definitely not the kind of experience we want our customers to have when they shop with us. Once you have received the refund please simply go ahead and place a new order for the same items as a click and collect and we will do our best to arrange the items for you as soon as possible.</div>
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<div dir="ltr">Please allow 4-15 business days for the refund to process.<br><br>​We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1152222