Subject: Missing item issue- 6478852534
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked], [email-masked]
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked]
Date: Fri, 5 Jun 2020 10:29:06 -0700 (MST)

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 5 June, 2020 20:00:30 
Subject: Missing item issue- 6478852534 

Hi Team, 

Ticket number: 1044807 
Problem Statement: Missing item issue 
Order Date : Apr 7, 2020 
Delivery Date: Apr 19, 2020 
Order ID: 6478852534 
Tracking ID: S000884809069 

Issue Description: Customer reported that he has not received 1 item. However, we have shipped the all the 3 items. 

The name of the missing item is #108240330 - - Juniors English and Arabic 3-in-1 Jumbo Sketching Easel and cost of it is SAR 106. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what can we do in this case as customer chasing us and he has only 1 order with us of amount SAR 237. 

Thank you for your help. 

Regards, 
Shivani