Subject: New Reply Received - order number is 9773656361. placed on 21st March
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 04 Jun 2020 15:04:08 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  order number is 9773656361. placed on 21st March  Ticket comment <div dir="auto">I am ok with both. You decide. If you can deliver please do . Else cancel.<div dir="auto"><br></div>
<div dir="auto">Thanks for support</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 4 Jun 2020, 17:00 Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Chetan,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>
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<div dir="ltr">Please ignore our previous email. We have checked and it appears that the order has been stuck due to a technical issue and hence the reason why it could not process properly. <br><br>Would you like us to go ahead and put in a request for cancellation so that you can receive a refund for your order instead or would you like us to check and investigate further with our team so that we can try arranging the order for you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1144684