Subject: Re: https://lesmillsvirtualapp.freshdesk.com/a/tickets/2940
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, apoorv <[email-masked]>, bharat sharma <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, tasuku yamamoto <[email-masked]>, Deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 8 Nov 2019 10:39:54 -0700 (MST)

Hi Pritish, 

I provided the solution to remove and resync the device based on your earlier note: 
Checked SF and found the customer is using virtual for past 8 months and not a new customer. Checked scheduler and found that they are not in sync for the past 9 days. Looks like they have deleted the app and trying to login again . 

Is this not the solution for a deleted app? 

Thank you, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "apoorv" <[email-masked]>, "arjun hurry" <[email-masked]>, "bharat sharma" <[email-masked]>, "Mridu Bhatnagar" <[email-masked]>, "Olesia Dhas" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Friday, 8 November, 2019 08:02:40 
Subject: https://lesmillsvirtualapp.freshdesk.com/a/tickets/2940 

Hi All, 

What is happening with this ticket? Why so many back and forth email when we can simply call and resolve the issue. 

@AJ - Why asking to remove the device when the error is for username and password? When we are not sure if they have removed the device then why we are even offering that solution. Removing device has complications as that would remove all content as well. 

I need this to be resolve by today. Please call the club and get it resolved. In Sweden they speak English so we should have no issues. 

Regards, 
Pritish Nandi