Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 7 Nov 2019 20:25:36 -0700 (MST)

Hi All, 

PFB the audits. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2940 	App Login issue 	Yes 	NA 	Tasuku/AJ/Amira/Mridu 	The first response was correct.Feedback for AJ already provided in the email I sent. 	Waiting 	Login 	Correct 	Unable to Login to App 
2941 	Playback Issue 	Yes 	NA 	Amira 	NA 	Waiting 	AV 	Correct 	Incorrect Setup 
2942 	Sync issue 	Yes 	NA 	Spanish Agent/Mridu 	Notes needs to be more clear. What all questions were asked? What were the answers and how did you come to the conclusion that this is a sync issue. Even if they sync once in every 7 days it should be fine. 	Waiting 	Sync 	Correct 	Honestly I am not sure as notes are not clear. 
2943 	Sync issue 	Yes 	NA 	Mridu 	These queries could be resolved over the phone and does not take much time. This would help in closure time 	Waiting 	Sync 	Correct 	Not sure again 

Regards, 
Pritish Nandi