Subject: RE: issue with order 9755564946
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 7 Nov 2019 06:16:31 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

Kindly send this case to Prakash and ask him to approve refund for the same.

Case is quite old too.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 06, 2019 7:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: issue with order 9755564946

External email sender, please take precaution.
Hi Team,

With the reference order number: 9755564946<callto:6443151739>, customer wanted to return an item and we have created the RMA 42378101. However as per the return tracking number the item was never collected from the customer but he is claiming that he already handed over the item to Aramex team.

Now customer is chasing us for the refund and the refund value is AED 225.00.

Could you please look into this case on priority basis as the case is pending since long time.

Awaiting for your response.

Regards,
Seeta Kunwar
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