Subject: RE: [#157933] - Promo Code Error
From: Varun Sharma <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Atul Bhatia <[email-masked]>
Date: Wed, 6 Nov 2019 14:51:03 +0000

I asked for some information in my previous email before I can approve this request- order history- amount, has the customer already bought these items, location etc.
Why is this not been shared?
Also, why is this customer complaint pending since September, why was this not escalated to me earlier?

From: Centrepoint <[email-masked]>
Sent: Wednesday, November 06, 2019 6:32 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Fwd: [#157933] - Promo Code Error

External email sender, please take precaution.
Hi Varun,

Please Note: As the voucher was not working so customer didn't proceed with order. Now the case is pending with us since Sept.

Could you please let us know if we can offer any voucher to the customer?

Awaiting for your response.

Regards,
Seeta Kunwar
On Sun, 3 Nov at 2:37 PM , Varun Sharma <[email-masked]<mailto:[email-masked]>> wrote:
Please share order history- amount, has the customer already bought these items, location etc.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 03, 2019 2:35 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#157933] - Promo Code Error

External email sender, please take precaution.
Hi Varun,

With reference ticket number : 157933, Customer emailed us informing that he was trying to place the order using FPL40 promo code on 12 sept 2019 but the promo code was showing invalid on that time and the promo code was valid till 14 Sept 2019.
​
Since customer didn't get a chance to avail the offer, so is it possible that we can offer some voucher to the customer for the inconvenience.

Awaiting for your response.

Regards,
Seeta Kunwar
On Fri, 1 Nov at 9:24 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Shawn,

Thank you very much for your patience.

Could you please share an image of the voucher where you received it if possible so we can investigate this further.

Thank you for your help!

​Your Friends,
The Support Team

157933:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

157933:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com