Subject: Issue with order number : 6444429000
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 6 Nov 2019 05:49:50 -0700 (MST)

Hi Team, 

With the reference order number :6444429000,the order was cancelled by customer on 9/7/19 4:14 AM and from our side we have also cancel the authorisation which is showing cancel on hybris. However the customer is chasing us for the refund. 

We have also raised Jira for this issue with reference number : REL-66603, over there we have received the update that we have to escalate this case to @malik ismail. 

Could you please look into this case on priority basis and assist us with same. 

Awaiting for your response. 

Regards, 
Seeta Kunwar