Subject: URGENT
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 17 Oct 2019 02:56:52 -0700 (MST)

Hi Seeta, 

With reference to the ticket ID: 172179 
Order number: 7655613150 

Customer placed an order for 12 items but received only 11 items. As per the missing item policy we raised a Jira for the missing item for a refund telling them we are unable to see this item when trying to partially cancel or create a Return. They have however, processed a refund for the 11 items now instead of the item that was missing. 

The refund was supposed to be: BHD 1.75 
What actually has been refunded: BHD 22.66 

Customer has already placed an order as well: 7655616562 

Please look into this. 

Thank you 

Regards, 
Apoorv