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Date: Fri, 24 Apr 2015 16:37:25 +0530 (IST)
From: deeksha dadu <deeksha@lsmindia.com>
To: Pritish Nandi <pritish@lsmindia.com>
Cc: subir chakma <subir@lsmindia.com>, "akhil p. walia" <akhil@lsmindia.com>, 
	rahul k <rahul@lsmindia.com>, surajit <surajit@lsmindia.com>, 
	Ritesh Rana <ritesh@lsmindia.com>, sona k <sona@lsmindia.com>, 
	Ritika Yadav <ritika@lsmindia.com>, 
	sameek chakraborty <sameek@lsmindia.com>, 
	Sajal Suwal <sajal@lsmindia.com>, 
	Pankaj Sharma <pankaj@lsmindia.com>, 
	"Eric Henry. Lakra" <eric@lsmindia.com>, 
	Soumya Mukherjee <soumya@lsmindia.com>, 
	anku saini <anku@lsmindia.com>
Message-ID: <21293030.145941429873645779.JavaMail.root@lsmindia>
In-Reply-To: <4198134.145921429873414788.JavaMail.root@lsmindia>
Subject: Re: Yomdel Feedback-Client
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Hi all,

PFA the documents for the new process. =20

Website- http://www.aidhanfinancial.com/

Unfortunately, we have not been given time to be prepared for this. We need=
 to go live with this in next 2 hours. Apparently, it is very simple.=20

Let us quickly read the docs and get going on this.=20

regards,
deeksha=20

----- Original Message -----
From: "Pritish Nandi" <pritish@lsmindia.com>
To: "subir chakma" <subir@lsmindia.com>, "akhil p. walia" <akhil@lsmindia.c=
om>, "rahul k" <rahul@lsmindia.com>, "surajit" <surajit@lsmindia.com>, "Rit=
esh Rana" <ritesh@lsmindia.com>, "sona k" <sona@lsmindia.com>, "Ritika Yada=
v" <ritika@lsmindia.com>, "sameek chakraborty" <sameek@lsmindia.com>, "Saja=
l Suwal" <sajal@lsmindia.com>, "Pankaj Sharma" <pankaj@lsmindia.com>, "Eric=
 Henry. Lakra" <eric@lsmindia.com>, "Soumya Mukherjee" <soumya@lsmindia.com=
>, "anku saini" <anku@lsmindia.com>
Cc: "Deeksha Dadu" <deeksha@lsmindia.com>
Sent: Friday, April 24, 2015 2:21:47 PM GMT +05:30 Chennai, Kolkata, Mumbai=
, New Delhi
Subject: Yomdel Feedback-Client




=C2=B7 Style point =E2=80=93 We should use 'would like to know about=E2=80=
=99 rather than 'wants to know'. Thanks=20




=C2=B7 It=E2=80=99s important to only acknowledge the user's questions, rat=
her than give information that hasn't been requested.=20




=C2=B7 Space always after the 5 digit. Also ensure the comment reflects the=
 chat, so ask to get in touch at the time the user preferred.=20

=C2=B7=20


Need to use UK time when sending the leads=20




=C2=B7 We just need to be sure that if a customer leaves before providing a=
ll the information to us we point it out in the comments also=20




=C2=B7 We should avoid using the phrase 'wedding occasion' please, it's 'at=
 their wedding=20




=C2=B7 When pasting the transcript, please make sure all 'whispers' from su=
pervisors are edited out before it is sent to the client.=20



Regards,=20
Pritish Nandi=20

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