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	Tue, 25 Jun 2013 13:33:37 +0530 (IST)
Date: Tue, 25 Jun 2013 13:33:37 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Rajiv Prabhakar <rajiv@lsmindia.com>, Rahul Kumar2 <rahulkumar@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Rajkumar Singh <rajkumar@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>, 
	Ariel Timosa <ariel@lsmindia.com>
Message-ID: <19238554.133351372147417175.JavaMail.root@lsmindia.com>
Subject: Poor Rating
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------=_Part_7267_8470110.1372147417093
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable


Hi Team,=20

Please see this feedback from Corrine.=20

This player is unhappy that we cannot offer immediate gratification on his =
limit increase request =E2=80=93 Gaurav has correctly and politely advised =
of correct procedure =E2=80=93 minimum 24 hours for review prior to any inc=
rease being acted upon.=20

I sometimes find that assuring the player that this delay is due to our com=
mitment to our responsible gaming policy helps them understand the 24 hour =
delay, although in the case of this particular player his prior chats indic=
ate that may not have worked J=20
Worth bearing in mind for future however.=20

I see the chat has already been passed to security with all the relevant no=
tes, so nothing further needed.=20



From: Chat Audit [mailto:Chataudit@liveperson.com]=20
Sent: 25 June 2013 03:28=20
To: Corinne Alexander=20
Subject: Poor Rating=20


The following transcript has been automatically forwarded to you. =09

General Info=20
=09
Chat start time =09
Jun 24, 2013 8:55:48 PM EST=20
=09
Chat end time =09
Jun 24, 2013 9:17:42 PM EST=20
=09
Duration (actual chatting time) =09
00:21:53=20
=09
Operator =09
Gwen=20
=09

Exit Survey=20
=09
Please, rate your level of satisfaction with PKR overall =09
Poor=20
=09
Feedback =09
Absolute complete and utter horse shit... sometimes the level of service an=
d simply tasks are ridiculously painful to even comprehend that your polici=
es are that retarded or your members of staff. Either 1 is just as bad thou=
gh personally I think its both... Hope you have a absolutely pleasant eveni=
ng whichever blissful individual gets the pleasure of reading this mail. Ch=
ow=20
=09
How would you rate the service you just received from your PKR representati=
ve? =09
Poor=20
=09
Feedback =09
Well... have a butchers at my Feedback for satisfaction and it may just giv=
e you a slight hint to the "rate of service" you wish to be force fed back =
feedback! Chow Chow!!=20
=09
Would you like us to email you a transcript of this chat? =09
no=20
=09

Custom Variables=20
=09
Resolution =09
1360,728=20
=09
chat-button-name =09
chat-deposit-en=20
=09
Hot Lead =09
1=20
=09
Pre-Hot Lead =09
1=20
=09
Skill =09
deposit-en=20
=09
chat-button-room =09
chat-deposit-en=20
=09
language =09
en=20
=09
room =09
deposit-en=20
=09
For full information see Chat Transcript Report=20
=09

Chat Transcript=20
=09
info: Thank you for contacting PKR! Please wait for a Support Representativ=
e to respond. You are now 1 in a queue of 1 you should wait about 0 minute(=
s) and 30 seconds=20
info: Hello! My name is Gwen. How may I assist you today?=20
info: Your Issue ID for this chat is LTK1115303611196X=20
Gwen: Hi there!=20
you: hi, essa_mania@hotmail.com=20
Gwen: May I ask your username please?=20
you: can you increase my limts for 4k daily 8k weekly 15k monthly=20
Gwen: Sure=20
Gwen: May I have your username please?=20
you: pokerfun441=20
Gwen: Okay=20
you: is that now done?=20
Gwen: One moment please..=20
Gwen: Thank you for being on hold.=20
Gwen: Could you please verify your address please?=20
you:=20
you: essa_mania@hotmail.com=20
you:=20
you:=20
Gwen: Thank you for verifying that information.=20
you: v=20
Gwen: Just want to confirm, you want to set your limits to 4000 Daily/8000 =
Weekly/15000 Monthy ?=20
you: correct=20
Gwen: Okay=20
Gwen: Your limits will get increase after 24 hours.=20
you: cant your action it now they did it for me the other night....=20
Gwen: I am afraid this is not possible.=20
you: look at the history=20
you: why not=20
you: a manager or senior position can access my limits n edit them=20
Gwen: Actually, we need to pass this request to the relevant team.=20
Gwen: And they will change this limit for you.=20
you: my limits were actioned almost instantaeously the other night=20
Gwen: If you are requesting a limit decrease, this change will take place w=
ith immediate effect.=20
you: no it was increase=20
Gwen: But if you are requesting an increase then it takes 24 hours.=20
you: and its a joke you can make the decrease n not the increase=20
you: i have provided EVERYTHING SINGLE PIECE OF DPA DOCUMENTION that the se=
curity teamm requires n have had my limits increased several times... as st=
ated most recently the other night and it was actioned immediately. If you =
are refusing to do so please put me through to a manager=20
Gwen: I can see that you have provided all the documents required. However,=
 this is a procedure, and it takes time. We need to pass this request to th=
e relevant team and they will change the limits for you.=20
Gwen: It seems you are not there, so I will need to end the chat now. Pleas=
e contact us later should you need further help. Enjoy the rest of the day.=
=20
info: Chat session has been terminated by the site operator.=20


with regards,=20
Ganin=20


------=_Part_7267_8470110.1372147417093
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
><div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roma=
n,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D"=
 face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">Hi =
Team,<br><br>Please see this feedback from Corrine.<br><br>This
 player is unhappy that we cannot offer immediate
gratification on his limit increase request =E2=80=93 Gaurav has correctly =
and=20
politely advised of correct procedure =E2=80=93 minimum 24 hours for review=
=20
prior to any increase being acted upon.</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">I
 sometimes find that assuring the player that this delay
is due to our commitment to our responsible gaming policy helps them=20
understand the 24 hour delay, although in the case of this particular=20
player his prior chats indicate that may not have worked </span></font><fon=
t color=3D"#1F497D" face=3D"Wingdings" size=3D"2"><span style=3D"font-size:=
11pt;">J</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">Wort=
h bearing in mind for future however.</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">I se=
e the chat has already been passed to security with
all the relevant notes, so nothing further needed.</span></font></span></fo=
nt></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div>
<div style=3D"padding:3pt 0 0 0;border-style:solid none none none;border-to=
p-width:1pt;border-top-color:#B5C4DF;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font face=3D"Tahoma,san=
s-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"><b>From:=
</b></span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=
=3D"font-size:10pt;" lang=3D"en-US">
Chat Audit [mailto:Chataudit@liveperson.com] </span></font><font face=3D"Ta=
homa,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US">=
<br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>Sent:</b></span></font><font face=3D"Tahom=
a,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"> 25=
 June 2013 03:28</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><=
span style=3D"font-size:10pt;" lang=3D"en-US"><br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>To:</b></span></font><font face=3D"Tahoma,=
sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"> Cori=
nne Alexander</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><spa=
n style=3D"font-size:10pt;" lang=3D"en-US"><br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>Subject:</b></span></font><font face=3D"Ta=
homa,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US">=
 Poor Rating</span></font></span></font></div>
</div>
</div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;">&nbsp;</span></font></di=
v>
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif"><b>The following transcript has been automatica=
lly forwarded to you. </b></font></span></font></div>
</div>
<table style=3D"width:100%;border:1pt outset #AAAAAA;" border=3D"1" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody><tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>G=
eneral Info</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ch=
at start time</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Jun 24, 2013 8:55:48 PM EST</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ch=
at end time</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Jun 24, 2013 9:17:42 PM EST</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Du=
ration (actual chatting time)</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;00:21:53</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Op=
erator</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Gwen</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>E=
xit Survey</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Pl=
ease, rate your level of satisfaction with PKR overall</b></span></font></s=
pan></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Poor</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Fe=
edback</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Absolute
 complete and utter horse shit... sometimes the
level of service and simply tasks are ridiculously painful to even=20
comprehend that your policies are that retarded or your members of=20
staff. Either 1 is just as bad though personally I think its both...=20
Hope you have a absolutely pleasant evening whichever
blissful individual gets the pleasure of reading this mail. Chow</span></fo=
nt></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ho=
w would you rate the service you just received from
your PKR representative? </b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Poor</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Fe=
edback</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Well... have a butchers at my Feedback for satisfaction
and it may just give you a slight hint to the "rate of service" you wish to=
 be force fed back feedback! Chow Chow!!</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Wo=
uld you like us to email you a transcript of this
chat?</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;no</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>C=
ustom Variables</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Re=
solution</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;1360,728</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>ch=
at-button-name</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;chat-deposit-en</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ho=
t Lead</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;1</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Pr=
e-Hot Lead</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;1</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Sk=
ill</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;deposit-en</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>ch=
at-button-room</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;chat-deposit-en</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>la=
nguage</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;en</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>ro=
om</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;deposit-en</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">For f=
ull information see &nbsp;</span></font><a href=3D"https://sinprd0410.outlo=
ok.com/owa/redir.aspx?C=3Dueb3jNtas0CBaS5bSYzZED_5OsUMRdAI2roOjqJrGYZkzT5HF=
BaAqNjcvV_Dh0Png0CQOzRFk6o.&amp;URL=3Dhttps%3a%2f%2fsales.liveperson.net%2f=
hc%2fweb%2fm-MM%2fmembers%2fgototranscript.jsp%3fsessID%3d940307668%26site%=
3d10973025" target=3D"_blank"><font face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;">Chat
Transcript Report</span></font></a></span></font></div>
</td>
</tr>
</tbody></table>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;">&nbs=
p;</span></font></span></font></div>

<table style=3D"width:100%;border:1pt outset #AAAAAA;" border=3D"1" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%"><tbody><tr>
<td style=3D"background-color:#99CC99;padding:3.75pt;border:1pt inset #AAAA=
AA;"><span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>C=
hat Transcript</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"green" fa=
ce=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>info=
:</b></span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;">
Thank you for contacting PKR! Please wait for a Support Representative=20
to respond. &nbsp;You are now 1 in a queue of 1 you should wait about 0=20
minute(s) and 30 seconds &nbsp;</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
</span></font><font color=3D"black" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>Hello!
My name is Gwen. How may I assist you today?</b></span></font><font color=
=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-siz=
e:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
Your Issue ID for this chat is LTK1115303611196X</span></font><font color=
=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-siz=
e:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Hi there!</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif"=
 size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> hi, =
</span></font><a href=3D"https://sinprd0410.outlook.com/owa/redir.aspx?C=3D=
ueb3jNtas0CBaS5bSYzZED_5OsUMRdAI2roOjqJrGYZkzT5HFBaAqNjcvV_Dh0Png0CQOzRFk6o=
.&amp;URL=3Dmailto%3aessa_mania%40hotmail.com" target=3D"_blank"><font face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">essa_mani=
a@hotmail.com</span></font></a><font color=3D"#000066" face=3D"Verdana,sans=
-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 May I ask your username please?</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> can =
you increase my limts for 4k daily 8k weekly 15k
monthly</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Sure</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 May I have your username please?</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> poke=
rfun441</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Okay</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> is t=
hat now done?</span></font><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 One moment please..</span></font><font color=3D"#000066" face=3D"Verdana,s=
ans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Thank you for being on hold.</span></font><font color=3D"#000066" face=3D"=
Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Could you please verify your address please?</span></font><font color=3D"#=
000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt=
;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </sp=
an></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><s=
pan style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </sp=
an></font><a href=3D"https://sinprd0410.outlook.com/owa/redir.aspx?C=3Dueb3=
jNtas0CBaS5bSYzZED_5OsUMRdAI2roOjqJrGYZkzT5HFBaAqNjcvV_Dh0Png0CQOzRFk6o.&am=
p;URL=3Dmailto%3aessa_mania%40hotmail.com" target=3D"_blank"><font face=3D"=
Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">essa_mania@ho=
tmail.com</span></font></a><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </sp=
an></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><s=
pan style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </sp=
an></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><s=
pan style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Thank you for verifying that information.</span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
<br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> v</s=
pan></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Just want to confirm, you want to set your limits
to 4000 Daily/8000 Weekly/15000 Monthy ?</span></font><font color=3D"#00006=
6" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b=
r>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> corr=
ect</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Okay</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Your limits will get increase after 24 hours.</span></font><font color=3D"=
#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8p=
t;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> cant=
 your action it now they did it for me the other
night....</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" =
size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 I am afraid this is not possible.</span></font><font color=3D"#000066" fac=
e=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> look=
 at the history</span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> why =
not</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> a ma=
nager or senior position can access my limits n
edit them</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" =
size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 Actually, we need to pass this request to the relevant
team. </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" siz=
e=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 And they will change this limit for you.</span></font><font color=3D"#0000=
66" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><=
br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> my l=
imits were actioned almost instantaeously the other
night</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 If you are requesting a limit decrease, this change
will take place with immediate effect.</span></font><font color=3D"#000066"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> no i=
t was increase</span></font><font color=3D"#000066" face=3D"Verdana,sans-se=
rif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 But if you are requesting an increase then it takes
24 hours.</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" =
size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> and =
its a joke you can make the decrease n not the increase</span></font><font =
color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"fon=
t-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>you:</b></span></font><font color=3D"red" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">
 i have provided EVERYTHING SINGLE PIECE OF DPA DOCUMENTION
that the security teamm requires n have had my limits increased several=20
times... as stated most recently the other night and it was actioned=20
immediately. If you are refusing to do so please put me through to a=20
manager</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">
 I can see that you have provided all the documents
required. However, this is a procedure, and it takes time. We need to=20
pass this request to the relevant team and they will change the limits=20
for you.</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" s=
ize=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"#000=
066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">=
 It seems you are not there, so I will need to end
the chat now. Please contact us later should you need further help. Enjoy t=
he rest of the day.</span></font><font color=3D"#000066" face=3D"Verdana,sa=
ns-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
Chat session has been terminated by the site operator.</span></font></span>=
</font></div></td></tr></tbody></table><br><br><div><span style=3D"font-sty=
le: italic;">with regards,</span><br style=3D"font-style: italic;"><span st=
yle=3D"font-style: italic;">Ganin</span><br></div><br></div></body></html>
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