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Date: Thu, 3 Oct 2013 23:19:25 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Gaurav Matpal <gaurav@lsmindia.com>
Cc: Ashish Gupta <ashishg@lsmindia.com>, saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
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In-Reply-To: <638792.18751380790317468.JavaMail.root@lsmindia.com>
Subject: Re: LTK11153015893515X - .IT 15 days policy
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Daniel already told me. Thats' why I said I have replied client.=20

My point is people are still not confident when it comes to FR, IT chats. P=
lease keep the security manual open and check blogs and senior when handlin=
g these chats. Gaetano is Italian and he reviews every .IT chat.=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


----- Original Message -----=20
From: "Gaurav Matpal" <gaurav@lsmindia.com>=20
To: "Akhil P Walia" <akhil@lsmindia.com>=20
Cc: "Ashish Gupta" <ashishg@lsmindia.com>, "saurabh Kumar" <saurabh@lsmindi=
a.com>, "M. ramananda Singh" <ramananda@lsmindia.com>, "Rahul Kumar" <rahul=
kumar@lsmindia.com>, "Sanjay K. Sharma" <sanjayk@lsmindia.com>, "Kim B. Pro=
tacio" <kim@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Kachuirin=
 Vashi" <kachuirin@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>=20
Sent: Thursday, October 3, 2013 2:21:57 PM GMT +05:30 Chennai, Kolkata, Mum=
bai, New Delhi=20
Subject: Re: LTK11153015893515X - .IT 15 days policy=20




Dear Sir,=20

We all understand and are aware of the basic fact that once closed after 90=
 days due to missing verification, a .IT account cannot be reopened.=20

I received this chat in the morning shift, I was about to send the 90 Days =
canned answer for .IT, however, I asked Daniel over internal and got the fo=
llowing response.=20

Internal chat id - LTK11153015850273X=20

Gwen: Morning Danny :)=20
Gwen: How are you today?=20
Daniel: hey Gwen=20
Daniel: I've been better. Hows you?=20
Gwen: I am okay=20
Gwen: Can you please take a look at this account - doubleup85=20
Gwen: Actually, 90 days are over - I am giving him the canned 90 days respo=
nse.=20
Daniel: ok=20
Gwen: But there are some notes from Sec team.=20
Gwen: So, shall I give him the canned response or go with sec notes?=20
Daniel: not sure what resolution they were looking for so best to pass to t=
hem first to ask if he can have another account=20
Gwen: Yeah, I agree=20

Thanks and regards,=20
Gaurav=20

----- Original Message -----=20
From: "Akhil P Walia" <akhil@lsmindia.com>=20
To: "Ashish Gupta" <ashishg@lsmindia.com>, "saurabh Kumar" <saurabh@lsmindi=
a.com>, "M. ramananda Singh" <ramananda@lsmindia.com>, "Rahul Kumar" <rahul=
kumar@lsmindia.com>, "Sanjay K. Sharma" <sanjayk@lsmindia.com>, "Kim B. Pro=
tacio" <kim@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Gaurav Ma=
tpal" <gaurav@lsmindia.com>, "Kachuirin Vashi" <kachuirin@lsmindia.com>, "r=
omesh singh" <romesh@lsmindia.com>=20
Sent: Thursday, October 3, 2013 4:46:53 AM GMT +05:30 Chennai, Kolkata, Mum=
bai, New Delhi=20
Subject: LTK11153015893515X - .IT 15 days policy=20


In the chat below, I undertand the notes from Security said to contact them=
 for anything.=20
I have replied client.=20

HOWEVER, you must be fully aware of jurisdiction rules. A .IT player has to=
 wait 15 days before he can create a new account once his account is closed=
 for any reason. Ask Senior on internal to add returning player's name in s=
preadsheet maintained in UK.=20




From: Gaetano Antonacci [ mailto:Gaetano.Antonacci@pkrtech.com ]=20
Sent: Tuesday, October 01, 2013 3:49 PM=20
To: SeniorCS; CSSupervisor=20
Subject: LTK11153015893515X=20
Importance: High=20



Hi Akhil, if you could remind your teams that, once closed after 90 days du=
e to missing verification, a .IT account cannot be reopened. We add their u=
sernames to a spreadsheet and that list is sent to Italy once every fortnig=
ht in order to get the customers=E2=80=99 details reset so that they can th=
en register a new account after 15 days have elapsed.=20



Thanks.=20



Gaetano=20



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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'>Daniel =
already told me. Thats' why I said I have replied client.<br><br>My point i=
s people are still not confident when it comes to FR, IT chats. Please keep=
 the security manual open and check blogs and senior when handling these ch=
ats. Gaetano is Italian and he reviews every .IT chat.<br><br><div><div><di=
v><div><div><div><div><font size=3D"6" face=3D"times new roman, new york, t=
imes, serif"><u><span style=3D"font-weight: bold; color: rgb(255, 0, 0);"><=
span style=3D"line-height: 33px; background-color: rgb(255, 255, 255);"><sp=
an style=3D"color:#1F497D">=C3=A4</span></span></span><b><font size=3D"7"><=
span style=3D"color: rgb(31, 73, 125); background: none repeat scroll 0% 0%=
 white;">=E2=9C=8C</span></font><font size=3D"5"><span style=3D"color: rgb(=
31, 73, 125); background: none repeat scroll 0% 0% white;">h</span></font><=
/b><font size=3D"5"><span style=3D"color:#1F497D;mso-themecolor:
text2"></span><span style=3D"font-weight: bold; color: rgb(255, 0, 0);"></s=
pan></font><b><span style=3D"color: rgb(255, 0, 0);">=E2=86=91</span></b><f=
ont size=3D"5"><b><span style=3D"color: rgb(31, 73, 125);"></span><span sty=
le=3D"color: rgb(31, 73, 125);">L</span></b></font></u></font><br></div></d=
iv></div></div></div></div></div><br><br>----- Original Message -----<br>Fr=
om: "Gaurav Matpal" &lt;gaurav@lsmindia.com&gt;<br>To: "Akhil P Walia" &lt;=
akhil@lsmindia.com&gt;<br>Cc: "Ashish Gupta" &lt;ashishg@lsmindia.com&gt;, =
"saurabh Kumar" &lt;saurabh@lsmindia.com&gt;, "M. ramananda Singh" &lt;rama=
nanda@lsmindia.com&gt;, "Rahul Kumar" &lt;rahulkumar@lsmindia.com&gt;, "San=
jay K. Sharma" &lt;sanjayk@lsmindia.com&gt;, "Kim B. Protacio" &lt;kim@lsmi=
ndia.com&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "Kachuirin Vashi"=
 &lt;kachuirin@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com&gt;=
<br>Sent: Thursday, October 3, 2013 2:21:57 PM GMT +05:30 Chennai, Kolkata,=
 Mumbai, New Delhi<br>Subject: Re: LTK11153015893515X - .IT 15 days policy<=
br><br><style>p { margin: 0; }</style><div style=3D"font-family: Times New =
Roman; font-size: 12pt; color: #000000"><style>p { margin: 0; }</style><div=
 style=3D"font-family: Times New Roman; font-size: 12pt; color: #000000"><b=
r>Dear Sir,<br><br>We all understand and are aware of the basic fact that <=
b>once closed after 90 days due to missing verification, a .IT account cann=
ot be reopened.</b> <br><br>I received this chat in the morning shift, I wa=
s about to send the 90 Days canned answer for .IT, however, I asked Daniel =
over internal and got the following response.<br><br>Internal chat id - <fo=
nt color=3D"green">LTK11153015850273X</font>
        <br><br><font color=3D"red">Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">Morning Danny :) </span></f=
ont>
        <br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">How are you today?</span></=
font>
        <br>
   =20
  =09    <font color=3D"red"> Daniel: </font>
        <font color=3D"black"><span dir=3D"ltr">hey Gwen</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Daniel: </font>
        <font color=3D"black"><span dir=3D"ltr">I've been better. Hows you?=
</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">I am okay</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">Can you please take a look =
at this account - doubleup85</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Gwen:<b> </b></font><b>
        <font color=3D"black"><span dir=3D"ltr">Actually, 90 days are over =
- I am giving him the canned 90 days response.</span></font>
        </b><br>
   =20
  =09    <font color=3D"red"> Daniel: </font>
        <font color=3D"black"><span dir=3D"ltr">ok</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">But there are some notes fr=
om Sec team.</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">So, shall I give him the ca=
nned response or go with sec notes?</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Daniel: </font>
        <b><font color=3D"black"><span dir=3D"ltr">not sure what resolution=
 they were looking for so best to pass to them first to ask if he can have =
another account </span></font>
        </b><br>
   =20
  =09    <font color=3D"red"> Gwen: </font>
        <font color=3D"black"><span dir=3D"ltr">Yeah, I agree</span></font>
        <br><br>Thanks and regards,<br>Gaurav<br><br>----- Original Message=
 -----<br>From: "Akhil P Walia" &lt;akhil@lsmindia.com&gt;<br>To: "Ashish G=
upta" &lt;ashishg@lsmindia.com&gt;, "saurabh Kumar" &lt;saurabh@lsmindia.co=
m&gt;, "M. ramananda Singh" &lt;ramananda@lsmindia.com&gt;, "Rahul Kumar" &=
lt;rahulkumar@lsmindia.com&gt;, "Sanjay K. Sharma" &lt;sanjayk@lsmindia.com=
&gt;, "Kim B. Protacio" &lt;kim@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn=
@lsmindia.com&gt;, "Gaurav Matpal" &lt;gaurav@lsmindia.com&gt;, "Kachuirin =
Vashi" &lt;kachuirin@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.c=
om&gt;<br>Sent: Thursday, October 3, 2013 4:46:53 AM GMT +05:30 Chennai, Ko=
lkata, Mumbai, New Delhi<br>Subject: LTK11153015893515X - .IT 15 days polic=
y<br><br><br>In the chat below, I undertand the notes from Security said to=
 contact them for anything. <br>I have replied client. <br><br>HOWEVER, you=
 must be fully aware of jurisdiction rules. A .IT player has to wait 15 day=
s before he can create a new account once his account is closed for any rea=
son. Ask Senior on internal to add returning player's name in spreadsheet m=
aintained in UK. <br><br><br><br><br>From: Gaetano Antonacci [ mailto:Gaeta=
no.Antonacci@pkrtech.com ] <br>Sent: Tuesday, October 01, 2013 3:49 PM <br>=
To: SeniorCS; CSSupervisor <br>Subject: LTK11153015893515X <br>Importance: =
High <br><br><br><br>Hi Akhil, if you could remind your teams that, once cl=
osed after 90 days due to missing verification, a .IT account cannot be reo=
pened. We add their usernames to a spreadsheet and that list is sent to Ita=
ly once every fortnight in order to get the customers=E2=80=99 details rese=
t so that they can then register a new account after 15 days have elapsed. =
<br><br><br><br>Thanks. <br><br><br><br>Gaetano <br><br><br></div></div></d=
iv></body></html>
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