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Date: Wed, 21 Aug 2013 12:43:21 +0530 (IST)
From: M ramananda <ramananda@lsmindia.com>
To: "E. Ganin" <ganin@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>, Ishan Kankarwal <ishan@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Message-ID: <3666519.513441377069201041.JavaMail.root@lsmindia.com>
In-Reply-To: <7903572.513391377068815223.JavaMail.root@lsmindia.com>
Subject: Re: PKR Chat Audit -
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Yes, I have understood and aware of the new refund policy. I will take a be=
tter note on this feed b ack for any futu re refer ence..=20





Tha nks & Reg ards,=20
MRSingh=20


----- Original Message -----=20
From: "E. Ganin" <ganin@lsmindia.com>=20
To: "Ishan Kankarwal" <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia=
.com>, "Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, =
"Rajiv Prabhakar" <rajiv@lsmindia.com>, "Kachuirin Vashi" <kachuirin@lsmind=
ia.com>, "Gaurav Matpal" <gaurav@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmi=
ndia.com>, "romesh singh" <romesh@lsmindia.com>, "Surya Prakash. Tiwari" <s=
urya@lsmindia.com>, "M ramananda" <ramananda@lsmindia.com>, "Esther Manabit=
" <esther@lsmindia.com>=20
Cc: "Deeksha Dadu" <deeksha@lsmindia.com>=20
Sent: Wednesday, August 21, 2013 12:28:56 PM GMT +05:30 Chennai, Kolkata, M=
umbai, New Delhi=20
Subject: PKR Chat Audit -=20


Hi Rahul and rest of the team,=20

I sometimes wonder if you guys are aware of the new refund policy for disco=
nnected players which can was posted on blog few days back, see here=20

This player was on the ipad app and was disconnected from the app - you sho=
uld all be aware by now that when a player disconnects from a table/tournam=
ent, they are not taken back to the table automatically like it does on PC/=
MAC software.=20

Instead they after re-logging into the app:=20



The Play Now button in the Lobby changes if you=E2=80=99re registered to SN=
Gs.=20

The text under it will say =E2=80=9CTap here to view tournaments you=E2=80=
=99re registered for=E2=80=9D.=20

Tapping it takes a user to a Lobby showing just the SNGs that they are regi=
stered in and tapping on a table HUD loads the table as normal.=20




Therefore they must tap on "Tap here to view tournaments you=E2=80=99re reg=
istered for" and will be taken to their table - you must also make the play=
er aware of this which Rahul didn't on this particular chat.=20




Now, moving on the refund policy for disconnections for users using our mob=
ile app, In order to give players a better impression when they first exper=
ience connection issues with a tournament, we are allowed to refund them a =
ticket for the cost of the tournament, with the guidelines found here :=20




Rahul, in this chat you did not even check whether the player was still in =
the tournament or not, if he was still in the tournament he will need to fo=
llow the steps mentioned above to rejoin the table.=20


If already knocked out of the tournament, you must have checked the tournam=
ent and its hand history to see if he was indeed disconnected from the tour=
nament and if so, then ask a senior (or escalate to Pokermanager if buyin i=
s above $12) to issue a ticket of the same value as the tournament buyin si=
nce it was his first reported disconnection.=20




@ all of the team, I need a confirmation that all you have understood this =
procedure.=20





Any confusion/doubts, please shout=20



=09info: Hello! My name is Rosalyn. How may I assist you today? =09
=09info: Your Issue ID for this chat is LTK11153011938148X =09
=09you: Hi =09
=09Rosalyn: Hello =09
=09Rosalyn: How may I help you? =09
=09you: Im really angry, im playing poker on my ipad and currently in the l=
ead and it has just shut down, I have just reopened it and it has not took =
me back to the game, it happened the day before yesterday also =09
=09you: I will probably still be winning if it takes me back to the table, =
im losing money =09
=09Rosalyn: May I ask your username please? =09
=09you: teltheworld =09
=09Rosalyn: Thank you =09
=09Rosalyn: One moment please... =09
=09you: ok, thank you =09
=09you: my money for the sit and go that I paid has also been taken :( =09
=09Rosalyn: To be able to assist you, for security reasons, please confirm =
the following information:=20
1. Your date of birth=20
2. The first line of your address=20
3. The answer to the following question: =09
=09Rosalyn: What was the name of your first pet? =09
=09you: 21st January 1977 =09
=09you: 36 church meadow =09
=09you: charlie =09
=09you: are you still there ? =09
=09Rosalyn: Yes thanks for the details =09
=09you: no problem, really upset by this =09
=09Rosalyn: May I know which device you are using ? =09
=09you: im using an ipad mini that I bought last week =09
=09you: connection is full =09
=09Rosalyn: thank you =09
=09you: it just switches off =09
=09you: the app I mean =09
=09Rosalyn: please allow me a few moments to look after this issue =09
=09you: I will appreciate that =09
=09Rosalyn: May I know which connection you were using ? =09
=09you: I use bt broadband package, its lightning quick =09
=09you: its not the connection, the app just shut down and take me back tyo=
 my ipad menu page =09
=09Rosalyn: Also please let me know the iOS version ? =09
=09you: then when you log in again, it has taken your money for your entry =
fee and you do not get to go back to the table/ =09
=09you: what do you mean ios version, I downloaded it last week =09
=09Rosalyn: One moment please... =09
=09Rosalyn: Thanks for your time =09
=09Rosalyn: you can check the ios version on an ipad by tapping on SETTINGS=
 > GENERAL > ABOUT and the information is under VERSION. =09
=09you: 6.1.3 (1oB329) =09
=09Rosalyn: the connection was the wifi or 3g? =09
=09you: im on my home wifi, which is full signal =09
=09you: as mentioned it is not the Wi-Fi, your app just close down, it does=
 not lose connection. =09
=09Rosalyn: had you opened any other app when you were uving pkr? =09
=09you: no, just the pkr app =09
=09Rosalyn: Thanks for all the details =09
=09you: I normally paly on my desktop, never had a problem, ii see the app =
and thought I would download it rather than sitting at my desk, it has happ=
ened twice now =09
=09Rosalyn: I need to forward all these details to my technical team =09
=09Rosalyn: they will look after it =09
=09Rosalyn: And once we will hear from them =09
=09Rosalyn: you will be informed about it via email =09
=09Rosalyn: untill then your patience is highly appreciated =09
=09you: What about my money fee I have lost, not to mention I was in 1st pl=
ace on a $6 buy in sit and go =09
=09Rosalyn: Yes they will consider everything =09
=09Rosalyn: no need to worry about this =09
=09you: I am worried because I have just lost another $6 of my playing mone=
y and a winning postion =09
=09Rosalyn: As I have forwarded this issue to my technical team =09
=09Rosalyn: they will look after every aspect of it =09
=09Rosalyn: we will be informed about it very soon =09
=09you: Ok, I guess the pkr app is not safe to play, I will delete it, I ca=
nnot afford to lose money like that =09
=09Rosalyn: Itv is very unfortunate to hear it from you =09
=09Rosalyn: It* =09
=09Rosalyn: Also I can understand your frustation regarding this =09
=09Rosalyn: but please keep some patience =09
=09Rosalyn: we will be back to you very soon =09
=09you: Ok, how long do I need to wait, can you forward this to my e-mail p=
lease so I have a record =09
=09Rosalyn: it may be 24-48 hours =09
=09Rosalyn: so I will suggest you to please have an eye on your emails =09
=09you: OK I will not play anymore until I hear further, I always check e-m=
ails, not angry at you, but very disappointing that this has happened =09
=09Rosalyn: yes, we also feel sorry for this =09
=09Rosalyn: Is there anything else I can help you with? =09
=09you: ok night =09
=09Rosalyn: good night! =09
=09Rosalyn: Please feel free to fill out our feedback survey by clicking CL=
OSE at the top of the window. Enjoy the rest of the day. =09
=09Rosalyn: Bye=20
=09info: Chat session has been terminated by the site operator.=20




with regards,=20
Ganin=20


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
><font face=3D"tahoma, new york, times, serif" size=3D"2">Yes, I have under=
stood and aware of the new refund policy. I <font size=3D"2">will take a be=
tter note on this <font size=3D"2">feed<font size=3D"2">b<font size=3D"2">a=
ck for any futu<font size=3D"2">re refer<font size=3D"2">ence..</font></fon=
t></font></font></font></font><br></font><br><div><div><div><font color=3D"=
#666666" face=3D"bookman old style, new york, times, serif" size=3D"2"><br>=
</font><font face=3D"bookman old style, new york, times, serif" size=3D"2">=
<font color=3D"#666666"><i>Tha</i></font><font color=3D"#666666"><i>nks </i=
></font><font color=3D"#666666"><i>&amp; Reg</i></font><font color=3D"#6666=
66"><i>ards,<br>MRSingh</i></font><br></font></div></div></div><font face=
=3D"tahoma, new york, times, serif" size=3D"2"><br><br>----- Original Messa=
ge -----<br>From: "E. Ganin" &lt;ganin@lsmindia.com&gt;<br>To: "Ishan Kanka=
rwal" &lt;ishan@lsmindia.com&gt;, "Kim B. Protacio" &lt;kim@lsmindia.com&gt=
;, "Sanjay K. Sharma" &lt;sanjayk@lsmindia.com&gt;, rahulkumar@lsmindia.com=
, "Rajiv Prabhakar" &lt;rajiv@lsmindia.com&gt;, "Kachuirin Vashi" &lt;kachu=
irin@lsmindia.com&gt;, "Gaurav Matpal" &lt;gaurav@lsmindia.com&gt;, "Emelyn=
 Dunan" &lt;emelyn@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com=
&gt;, "Surya Prakash. Tiwari" &lt;surya@lsmindia.com&gt;, "M ramananda" &lt=
;ramananda@lsmindia.com&gt;, "Esther Manabit" &lt;esther@lsmindia.com&gt;<b=
r>Cc: "Deeksha Dadu" &lt;deeksha@lsmindia.com&gt;<br>Sent: Wednesday, Augus=
t 21, 2013 12:28:56 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Su=
bject: PKR Chat Audit -<br><br></font><style>p { margin: 0; }</style><div s=
tyle=3D"color: rgb(0, 0, 0);"><font face=3D"tahoma, new york, times, serif"=
 size=3D"2">Hi Rahul and rest of the team,<br><br>I sometimes wonder if you=
 guys are aware of the new refund policy for disconnected players which can=
 was posted on blog few days back, see <a href=3D"http://csindia.pkr.com/?p=
=3D23942" target=3D"_blank">here</a><br><br>This player was on the ipad app=
 and was disconnected from the app - you should all be aware by now that wh=
en a player disconnects from a table/tournament, they are not taken back to=
 the table automatically like it does on PC/MAC software.<br><br>Instead th=
ey after re-logging into the app:<br><br></font><p><font face=3D"tahoma, ne=
w york, times, serif" size=3D"2">The Play Now button in the Lobby changes i=
f you=E2=80=99re registered to SNGs.</font></p>
<p><font face=3D"tahoma, new york, times, serif" size=3D"2">The text under =
it will say =E2=80=9CTap here to view tournaments you=E2=80=99re registered=
 for=E2=80=9D.</font></p>
<p><font face=3D"tahoma, new york, times, serif" size=3D"2">Tapping it take=
s a user to a Lobby showing just the SNGs that they=20
are registered in and tapping on a table HUD loads the table as normal.</fo=
nt></p><p><font face=3D"tahoma, new york, times, serif" size=3D"2"><br></fo=
nt></p><p><font face=3D"tahoma, new york, times, serif" size=3D"2">Therefor=
e they must tap on "Tap here to view tournaments you=E2=80=99re registered =
for" and will be taken to their table - you must also make the player aware=
 of this which Rahul didn't on this particular chat.</font></p><p><font fac=
e=3D"tahoma, new york, times, serif" size=3D"2"><br></font></p><p><font fac=
e=3D"tahoma, new york, times, serif" size=3D"2">Now, moving on the refund p=
olicy for disconnections for users using our mobile app, In order to give p=
layers a better impression when they first experience=20
connection issues with a tournament, we are allowed to refund them a=20
ticket for the cost of the tournament, with the guidelines found <a href=3D=
"http://csindia.pkr.com/?p=3D23942" target=3D"_blank">here</a>:</font></p><=
p><font face=3D"tahoma, new york, times, serif" size=3D"2"><br></font></p><=
p><font face=3D"tahoma, new york, times, serif" size=3D"2">Rahul, in this c=
hat you did not even check whether the player was still in the tournament o=
r not, if he was still in the tournament he will need to follow the steps m=
entioned above to rejoin the table. <br></font></p><p><font face=3D"tahoma,=
 new york, times, serif" size=3D"2">If already knocked out of the tournamen=
t, you must have checked the tournament and its hand history to see if he w=
as indeed disconnected from the tournament and if so, then ask a senior (or=
 escalate to Pokermanager if buyin is above $12) to issue a ticket of the s=
ame value as the tournament buyin since it was his first reported disconnec=
tion.</font></p><p><font face=3D"tahoma, new york, times, serif" size=3D"2"=
><br></font></p><p><font face=3D"tahoma, new york, times, serif" size=3D"2"=
>@ all of the team, I need a confirmation that all you have understood this=
 procedure. <br></font></p><p><font face=3D"tahoma, new york, times, serif"=
 size=3D"2"><br></font></p><p><font face=3D"tahoma, new york, times, serif"=
 size=3D"2">Any confusion/doubts, please shout<br></font></p><font face=3D"=
tahoma, new york, times, serif" size=3D"2"><br><br></font><table class=3D"t=
abledata" border=3D"0" cellspacing=3D"0"><tbody><tr><td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"tahoma, new york, times, =
serif" size=3D"2"><strong>info:&nbsp;</strong><span style=3D"color: #000000=
;"><strong>Hello! My name is Rosalyn. How may I assist you today?</strong><=
/span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"tahoma, new york, times, =
serif" size=3D"2"><strong>info:&nbsp;</strong>Your Issue ID for this chat i=
s LTK11153011938148X</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>Hi</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Hello</sp=
an></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">How may I=
 help you?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>Im
 really angry, im playing poker on my ipad and currently in the lead and
 it has just shut down, I have just reopened it and it has not took me=20
back to the game, it happened the day before yesterday also</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>I will probably still be winning=
 if it takes me back to the table, im losing money</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>May I ask your username ple=
ase?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>teltheworld</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Thank you=
</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>One moment please...</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>ok, thank you</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>my money for the sit and go that=
 I paid has also been taken :(</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>To be able to assist you, f=
or security reasons, please confirm the following information:<br> 1. Your =
date of birth <br> 2. The first line of your address <br> 3. The answer to =
the following question:</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">What was =
the name of your first pet?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>21st January 1977</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>36 church meadow</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>charlie</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>are you still there ?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Yes thank=
s for the details </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>no problem, really upset by this=
</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">May I kno=
w which device you are using ?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>im using an ipad mini that I bou=
ght last week</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>connection is full </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">thank you=
 </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>it just switches off </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>the app I mean</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">please al=
low me a few moments &nbsp;to look after this issue</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>I will appreciate that</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">May I kno=
w which connection you were using ?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>I use bt broadband package, its =
lightning quick</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>its not the connection, the app =
just shut down and take me back tyo my ipad menu page</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Also plea=
se let me know the iOS version ?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>then when you log in again, it h=
as taken your money for your entry fee and you do not get to go back to the=
 table/</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>what do you mean ios version, I =
downloaded it last week</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>One moment please...</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Thanks fo=
r your time </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">you can c=
heck the ios version on an ipad by tapping on SETTINGS &gt; GENERAL &gt; AB=
OUT and the information is under VERSION.</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>6.1.3 (1oB329)</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">the conne=
ction was the wifi or 3g?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>im on my home wifi, which is ful=
l signal</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>as mentioned it is not the Wi-Fi=
, your app just close down, it does not lose connection.</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">had you o=
pened any other app when you were uving pkr?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>no, just the pkr app</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Thanks fo=
r all the details </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>I
 normally paly on my desktop, never had a problem, ii see the app and=20
thought I would download it rather than sitting at my desk, it has=20
happened twice now</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">I need to=
 forward all these details to my technical &nbsp;team </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">they will=
 look after it </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">And once =
we will hear from them </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">you will =
be informed about it via email</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">untill th=
en your patience is highly appreciated </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>What about my money fee I have l=
ost, not to mention I was in 1st place on a $6 buy  in sit and go</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Yes they =
will consider everything </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">no need t=
o worry about this </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>I am worried because I have just=
 lost another $6 of my playing money and a winning postion</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">As I have=
 forwarded this issue to my technical team</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">they will=
 look after every aspect of it </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">we will b=
e informed about it very soon</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>Ok, I guess the pkr app is not s=
afe to play, I will delete it, I cannot afford to lose money like that</fon=
t>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Itv is ve=
ry unfortunate to hear it from you </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">It*</span=
></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Also I ca=
n understand your frustation regarding this </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">but pleas=
e keep some patience </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">we will b=
e back to you very soon </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>Ok, how long do I need to wait, =
can you forward this to my e-mail please so I have a record</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">it may be=
 24-48 hours </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">so I will=
 suggest you to please have an eye on your emails </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>OK
 I will not play anymore until I hear further, I always check e-mails,=20
not angry at you, but very disappointing that this has happened</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">yes, we a=
lso feel sorry for this </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>Is there anything else I ca=
n help you with?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"tahoma, new york, times, se=
rif" size=3D"2"><strong>you:&nbsp;</strong>ok night</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">good nigh=
t!</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
                   =20
                   =20
                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong>Please feel free to fill ou=
t our feedback survey by clicking CLOSE at the top of the window. Enjoy the=
 rest of the day.</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"tahoma, new york, times, s=
erif" size=3D"2"><strong>Rosalyn:&nbsp;</strong><span dir=3D"ltr">Bye </spa=
n></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20


                   =20
                    <table class=3D"tabledata" border=3D"0" cellspacing=3D"=
0"><tbody><tr><td>
                   =20
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                    <font face=3D"tahoma, new york, times, serif" size=3D"2=
"><br></font></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"tahoma, new york, times, =
serif" size=3D"2"><strong>info:&nbsp;</strong>Chat session has been termina=
ted by the site operator.</font></td></tr></tbody></table><font face=3D"tah=
oma, new york, times, serif" size=3D"2"><br><br><br><br></font><div><font f=
ace=3D"tahoma, new york, times, serif" size=3D"2"><span style=3D"font-style=
: italic;">with regards,</span><br style=3D"font-style: italic;"><span styl=
e=3D"font-style: italic;">Ganin</span><br></font></div><font face=3D"tahoma=
, new york, times, serif" size=3D"2"><br></font></div></div></body></html>
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