Return-Path: akhil@lsmindia.com
Received: from lsmindia.com (LHLO lsmindia.com) (122.180.72.45) by
 lsmindia.com with LMTP; Tue, 12 Nov 2013 07:14:01 +0530 (IST)
Received: from lsmindia.com (lsmindia.com [124.124.47.212])
	by lsmindia.com (Postfix) with ESMTP id E15964CA068;
	Tue, 12 Nov 2013 07:14:00 +0530 (IST)
Date: Tue, 12 Nov 2013 07:13:51 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Saurav Mishra <saurav@lsmindia.com>, "Ajay P. Singh" <ajay@lsmindia.com>, 
	saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <12024553.32961384220631186.JavaMail.root@lsmindia.com>
Subject: LTK11153020853051X - French activation PIN generation
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_1015_6026018.1384220631182"
X-Originating-IP: [122.180.72.44]
X-Mailer: Zimbra 5.0.14_GA_2850.UBUNTU8 (ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.UBUNTU8)

------=_Part_1015_6026018.1384220631182
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Romesh,=20

Why did you ask this player to keep the new account and resend dox?=20

Player had old account from 2010 with username tiser57 .=20
Player sent dox and verified. A PIN was generated.=20

.FR security ppt clearly says, we can regenerate PIN if player fails to ent=
er it within 42 days.=20
All we need to do is confirm the new address and ask security to regenerate=
 PIN.=20

There was no reason to ask this player to verify new account as old account=
 has linked dox, club PKR membership and everything else needed to activate=
.=20

You perhaps got confused with 60 days deadline. Its to submit dox from date=
 bank account is registered.=20
Not to enter the PIN.=20

I have now emailed the player to confirm new address for PIN regeneration.=
=20

Make sure you understand the .FR guidelines, if not seek help of Senior.=20


    =E2=80=A2 PIN codes are issued when we verify that the player=E2=80=9Fs=
 documents are genuine.=20
    =E2=80=A2 Players have 42 days from the time the PIN is generated to en=
ter it into their PKR cashier.=20
    =E2=80=A2 After 42 days (6 weeks) the PIN code expires, and account is =
closed for good.=20
    =E2=80=A2 If a PIN has failed to arrive 3+ times, it should be sent by =
recorded delivery instead.=20



info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR =
! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 21 seconde(s).=20
info: Bonjour ! Je suis Rizza. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153020853=
051X=20
vous: Translation is ON=20
Rizza: Hi there! What can I do for you today?=20
vous: Agent Translation[bonjour ! Que puis-je faire pour vous aujourd'hui ?=
]=20
vous: [Bonjour , j'aimerais r=C3=A9activer mon compte s'il vous plait]=20
vous: Hello, I would like to reactivate my account is it you please=20
vous: [mais je ne sais pas comment proc=C3=A9der]=20
vous: but I do not know how to proceed=20
Rizza: Let me take a look for you - may I take your username please?=20
vous: Agent Translation[Permettez-moi de prendre un coup d'oeil pour vous -=
 permettez-moi de profiter de votre nom d'utilisateur, s'il vous pla=C3=AEt=
 ?]=20
vous: [tiser57]=20
vous: tiser57=20
Rizza: thank you!=20
vous: Agent Translation[Merci!]=20
Rizza: To be able to assist you, for security reasons, please confirm the f=
ollowing information:=20
1. Your date of birth=20
2. The first line of your home address=20
3. The answer to the following question:=20
Rizza: What was the name of your first pet?=20
vous: Agent Translation[Pour nous permettre de vous aider, et pour des rais=
ons de s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes :1=
. Votre date de naissance2. La premi=C3=A8re ligne de votre domicile3. La r=
=C3=A9ponse =C3=A0 la question suivante :]=20
vous: Agent Translation[Quel =C3=A9tait le nom de votre premier animal de c=
ompagnie ?]=20
vous: [07/11/1988]=20
vous: 07/11/1988=20
vous: [2 rue de la piscine 57380 Faulquemont]=20
vous: 2 rue pool 57380 Faulquemont=20
vous: [tessie]=20
vous: Tessie=20
vous: [0387895301]=20
vous: 0387895301=20
Rizza: Do you have any other old address as the one you just provided above=
 is different with our records?=20
vous: Agent Translation[Vous avez toute autre ancienne adresse comme celui =
que vous fourni juste au-dessus est diff=C3=A9rent avec nos dossiers ?]=20
vous: [16 rue victor hugo]=20
vous: 16 rue victor hugo=20
vous: [ou 9 rue de bourgogne]=20
vous: or 9 rue de bourgogne=20
vous: [y'en a pas eu d'autres x)]=20
vous: There ' has no other x)=20
Rizza: Excellent! Many thanks for confirming all the details!=20
vous: Agent Translation[Excellente! Merci beaucoup pour confirmer tous les =
d=C3=A9tails !]=20
Rizza: As I can see that your account - tiser57 has suspended as you haven'=
t entered the PIN which we sent you. And now, I can see that you have creat=
ed a new account - tiser75 registered with wtfkogmow@gmail.com=20
vous: Agent Translation[Comme je vois que votre compte - tiser57 a suspendu=
 tant que vous n'avez pas saisi le pin dont nous vous avons envoy=C3=A9. Et=
 maintenant, je vois que vous avez cr=C3=A9=C3=A9 un nouveau compte - tiser=
75 enregistr=C3=A9 avec wtfkogmow@gmail.com]=20
Rizza: So, you can use this new account .=20
vous: Agent Translation[vous pouvez utiliser ce nouveau compte.]=20
vous: [ok est il possible de le valider tout de suite]=20
vous: OK is it possible to validate all of straight=20
vous: [avec les informations de l'autre compte]=20
vous: with the information from the other account=20
vous: [ou dois-je renvoyer mes documents]=20
vous: or do I have to return my documents=20
Rizza: Please note that you have to send us your ID and bank statement with=
in 30 days from the date you registered a bank account in your new account =
- tiser75=20
vous: Agent Translation[Veuillez noter que vous devez nous envoyer votre d=
=C3=A9claration d'ID et de la Banque dans les 30 jours suivant la date que =
vous avez enregistr=C3=A9 un compte bancaire dans votre compte - tiser75]=
=20
vous: [ok merci bonne soir=C3=A9e]=20
vous: OK thank you good night=20
Rizza: You are most welcome!=20
Rizza: And Should you have further queries please feel free to contact us b=
ack!=20
Rizza: Please feel free to fill out our feedback survey by clicking CLOSE a=
t the top of the window. Enjoy the rest of the day.=20
vous: Agent Translation[De rien!]=20
vous: Agent Translation[Et si vous avez des questions n'h=C3=A9sitez pas =
=C3=A0 nous recontacter !]=20
vous: Agent Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remp=
lir notre sondage en cliquant sur fermer en haut de la fen=C3=AAtre. Bonne =
fin de journ=C3=A9e.]=20
Rizza: Bye for now :-)=20
vous: Agent Translation[=C3=80 plus tard. :-)]=20
=09=09Navigation=20

Regards=20
Akhil=20










=C3=A4 =E2=9C=8C h =E2=86=91 L=20


------=_Part_1015_6026018.1384220631182
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'>Romesh,=
<br><br>Why did you ask this player to keep the new account and resend dox?=
<br><br>Player had old account from 2010 with username <b>tiser57</b>.<br>P=
layer sent dox and verified. A PIN was generated.<br><br>.FR security ppt c=
learly says, we can regenerate PIN if player fails to enter it within 42 da=
ys.<br>All we need to do is confirm the new address and ask security to reg=
enerate PIN.<br><br>There was no reason to ask this player to verify new ac=
count as old account has linked dox, club PKR membership and everything els=
e needed to activate.<br><br>You perhaps got confused with 60 days deadline=
. Its to submit dox from date bank account is registered.<br>Not to enter t=
he PIN.<br><br>I have now emailed the player to confirm new address for PIN=
 regeneration.<br><br>Make sure you understand the .FR guidelines, if not s=
eek help of Senior.<br><br><ul><li>PIN codes are issued when we verify that=
 the player=E2=80=9Fs documents are genuine.</li><li>Players have 42 days f=
rom the time the PIN is generated to enter it into their PKR cashier.</li><=
li>After 42 days (6 weeks) the PIN code expires, and account is closed for =
good.</li><li><span style=3D"background-color: rgb(255, 255, 102);">If a PI=
N has failed to arrive 3+ times, it should be sent by recorded delivery ins=
tead.</span><br></li></ul><br><p>
 =20

   =20
  =09    <font color=3D"red"> info: </font>
        <font color=3D"green">Merci d=E2=80=99avoir contact=C3=A9 le servic=
e client=C3=A8le=20
de PKR ! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vo=
us r=C3=A9ponde.=20
Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps d=E2=80=
=99attente=20
est d=E2=80=99environ 0 minute(s) et 21 seconde(s).</font>
        <br>
   =20
  =09    <font color=3D"red"> info: </font>
        <font color=3D"green"><span style=3D"color: #000000;"><strong>Bonjo=
ur ! Je suis Rizza. Comment puis-je vous assister aujourd=E2=80=99hui?</str=
ong></span></font>
        <br>
   =20
  =09    <font color=3D"red"> info: </font>
        <font color=3D"green">Le num=C3=A9ro de r=C3=A9ference pour votre c=
hat est : LTK11153020853051X</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Translation is ON</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Hi there! What can I do for=
 you today? </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[bonjour ! Que puis-je fai=
re pour vous aujourd'hui ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [Bonjour , j'aimerais r=C3=A9activer mon c=
ompte s'il vous plait] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Hello, I would like to reactivate my accoun=
t is it you please</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [mais je ne sais pas comment proc=C3=A9der=
] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">but I do not know how to proceed</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Let me take a look for you =
- may I take your username please? </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Permettez-moi de prendre
 un coup d'oeil pour vous - permettez-moi de profiter de votre nom=20
d'utilisateur, s'il vous pla=C3=AEt ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [tiser57] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">tiser57</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">thank you!</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Merci!] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black">To be able to assist you, for security reason=
s, please confirm the following information:<br> 1. Your date of birth <br>=
 2. The first line of your home address <br> 3. The answer to the following=
 question:</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">What was the name of your f=
irst pet?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Pour nous permettre de=20
vous aider, et pour des raisons de s=C3=A9curit=C3=A9, veuillez confirmer l=
es=20
informations suivantes&nbsp;:1. Votre date de naissance2. La premi=C3=A8re =
ligne=20
de votre domicile3. La r=C3=A9ponse =C3=A0 la question suivante :] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Quel =C3=A9tait le nom de=
 votre premier animal de compagnie&nbsp; ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [07/11/1988] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">07/11/1988</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [2 rue de la piscine 57380 Faulquemont] </=
font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">2 rue pool 57380 Faulquemont</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [tessie] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Tessie</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [0387895301] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">0387895301</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Do you have any other old a=
ddress as the one you just provided above is different with our records? </=
span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Vous avez toute autre=20
ancienne adresse comme celui que vous fourni juste au-dessus est=20
diff=C3=A9rent avec nos dossiers ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [16 rue victor hugo] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">16 rue victor hugo</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [ou 9 rue de bourgogne] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">or 9 rue de bourgogne</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [y'en a pas eu d'autres x)] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">There ' has no other x)</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Excellent! Many thanks for =
confirming all the details! </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Excellente! Merci beaucou=
p pour confirmer tous les d=C3=A9tails !] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">As I can see that your=20
account - tiser57 has suspended as you haven't entered the PIN which we=20
sent you. And now, I can see that you have created a new account - <strong>=
tiser75</strong> registered with <strong>wtfkogmow@gmail.com</strong></span=
></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Comme je vois que votre=
=20
compte - tiser57 a suspendu tant que vous n'avez pas saisi le pin dont=20
nous vous avons envoy=C3=A9. Et maintenant, je vois que vous avez cr=C3=A9=
=C3=A9 un=20
nouveau compte - tiser75 enregistr=C3=A9 avec wtfkogmow@gmail.com] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">So, you can use this new ac=
count .</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[vous pouvez utiliser ce n=
ouveau compte.] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [ok est il possible de le valider tout de =
suite] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">OK is it possible to validate all of straig=
ht</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [avec les informations de l'autre compte] =
</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">with the information from the other account=
</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [ou dois-je renvoyer mes documents] </font=
>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">or do I have to return my documents</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Please note that you have t=
o
 send us your ID and bank statement within 30 days from the date you=20
registered a bank account in your new account - <strong>tiser75</strong></s=
pan></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Veuillez noter que vous=
=20
devez nous envoyer votre d=C3=A9claration d'ID et de la Banque dans les 30=
=20
jours suivant la date que vous avez enregistr=C3=A9 un compte bancaire dans=
=20
votre compte - tiser75] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [ok merci bonne soir=C3=A9e] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">OK thank you good night</font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">You are most welcome! </spa=
n></font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">And Should you have further=
 queries please feel free to contact us back! </span></font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black">Please feel free to fill out our feedback sur=
vey by clicking CLOSE at the top of the window. Enjoy the rest of the day.<=
/font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[De rien!] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Et si vous avez des quest=
ions n'h=C3=A9sitez pas =C3=A0 nous recontacter !] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[S'il vous pla=C3=AEt=20
n'h=C3=A9sitez pas =C3=A0 remplir notre sondage en cliquant sur fermer en h=
aut de=20
la fen=C3=AAtre. Bonne fin de journ=C3=A9e.] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rizza: </font>
        <font color=3D"black"><span dir=3D"ltr">Bye for now :-)</span></fon=
t>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[=C3=80 plus tard. :-)] </=
font>
        <br>
   =20
    </p>
 =20

 =20
   =20
=09
    <table border=3D"0" width=3D"100%">
   =20
   </table>
   <img src=3D"http://sales.liveperson.net/hcp/ticket/img/spacer.gif" heigh=
t=3D"1" width=3D"1">
 =20

 =20
  =20
   <table bgcolor=3D"#cccccc" cellpadding=3D"0" cellspacing=3D"0" width=3D"=
95%">
   <tbody><tr>
     <td>
      <table border=3D"0" cellpadding=3D"4" cellspacing=3D"1" width=3D"100%=
">
         <tbody><tr>
          <td class=3D"tableSubhead" colspan=3D"2">Navigation</td></tr></tb=
ody></table></td></tr></tbody></table><br><br>Regards<br>Akhil<br><br><br><=
br><div><div><div><div><div><div><div><font face=3D"times new roman, new yo=
rk, times, serif" size=3D"6"><u><span style=3D"font-weight: bold; color: rg=
b(255, 0, 0);"><span style=3D"line-height: 33px; background-color: rgb(255,=
 255, 255);"><span style=3D"color:#1F497D">=C3=A4</span></span></span><b><f=
ont size=3D"7"><span style=3D"color: rgb(31, 73, 125); background: none rep=
eat scroll 0% 0% white;">=E2=9C=8C</span></font><font size=3D"5"><span styl=
e=3D"color: rgb(31, 73, 125); background: none repeat scroll 0% 0% white;">=
h</span></font></b><font size=3D"5"><span style=3D"color:#1F497D;mso-themec=
olor:
text2"></span><span style=3D"font-weight: bold; color: rgb(255, 0, 0);"></s=
pan></font><b><span style=3D"color: rgb(255, 0, 0);">=E2=86=91</span></b><f=
ont size=3D"5"><b><span style=3D"color: rgb(31, 73, 125);"></span><span sty=
le=3D"color: rgb(31, 73, 125);">L</span></b></font></u></font><br></div></d=
iv></div></div></div></div></div><br></div></body></html>
------=_Part_1015_6026018.1384220631182--
