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Date: Fri, 26 Jul 2013 17:24:48 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Gaurav Suman <gauravs@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Rajkumar Singh <rajkumar@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>, 
	Ariel Timosa <ariel@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
Message-ID: <14979501.344781374839688547.JavaMail.root@lsmindia.com>
Subject: PKR Chat Audit - LTK1115307257643X
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Hi Romesh, 


This poor rating is because the player was asking for a reason we don't exchange tickets, and got the same response he'd already received - that we don't do it. 

as his Maple Leaf ticket was won via a satellite tournament it would have probably gone better to explain that he received the prize he played for in the satellite, and such tickets can't be exchanged for others of a similar value as the tournament information stated what to expect. 

info: Hello! My name is Rizza. How may I assist you today? 
info: Your Issue ID for this chat is LTK1115307257643X 
Rizza: Hi there 
you: Hi Rizza, I have a ticket for the Maple Leaf Open to the value of $33. I was wondering is it possible to change it, I really want to play in Wellbet's Home Game which is the same value buyin 
Rizza: I am afraid Tournament tickets are not transferable and cannot be exchanged. 
Rizza: 
you: really? :( but it's the same value 
Rizza: I am extremely sorry, it cannot be changed it. 
you: that sucks, not sure how i'm going to play that tournament when I have to get up for work 
you: whats the reason for not letting ppl transfer? don't really understand if it's the same priced buyin 
Rizza: I am sorry, Tournament tickets are not transferable and cannot be exchanged as per our terms and conditions. 



with regards, 
Ganin 


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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi Romesh,<br><br><br><font color="#000066" face="Verdana,Geneva,Arial" size="2"><span style="font-size:10pt;"><font color="black" face="Tahoma"><span dir="ltr">This
 poor rating is because the player was asking for a reason we don't 
exchange tickets, and got the same response he'd already received - that 
we don't do it.<br>

<br>

as his Maple Leaf ticket was won via a satellite tournament it would 
have probably gone better to explain that he received the prize he 
played for in the satellite, and such tickets can't be exchanged for 
others of a similar value as the tournament information
stated what to expect.</span></font></span></font><br><br><font face="Times New Roman" size="2"><span style="font-size:16px;"><table style="width:100%;" border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><td><font color="#000066" face="Verdana,Geneva,Arial" size="1"><span style="font-size:8pt;"><font color="green"><b>info:</b></font><font color="green"> </font><font color="black"><b>Hello! My name is Rizza. How may I assist you today?</b></font><br>

<font color="green"><b>info:</b></font><font color="green"> Your Issue ID for this chat is LTK1115307257643X</font><br>

<font color="blue"><b>Rizza:</b></font> Hi there <br>

<font color="blue"><b>you:</b></font><font color="red"> Hi Rizza, I have
 a ticket for the Maple Leaf Open to the value of $33. I was wondering 
is it possible to change it, I really want to play in Wellbet's Home 
Game which is the same value buyin</font><br>

<font color="blue"><b>Rizza:</b></font> I am afraid Tournament tickets are not transferable and cannot be exchanged.<br>

<font color="blue"><b>Rizza:</b></font> <br>

<font color="blue"><b>you:</b></font><font color="red"> really? :( but it's the same value</font><br>

<font color="blue"><b>Rizza:</b></font> I am extremely sorry, it cannot be changed it.<br>

<font color="blue"><b>you:</b></font><font color="red"> that sucks, not sure how i'm going to play that tournament when I have to get up for work</font><br>

<font color="blue"><b>you:</b></font><font color="red"> whats the reason for not letting ppl transfer? don't really understand if it's the same priced buyin</font><br>

<font color="blue"><b>Rizza:</b></font> I am sorry, Tournament tickets are not transferable and cannot be exchanged as per our terms and conditions.<br>

</span></font></td>
</tr>
</tbody></table>
</span></font><br><br><div><span style="font-style: italic;">with regards,</span><br style="font-style: italic;"><span style="font-style: italic;">Ganin</span><br></div><br></div></body></html>
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