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Date: Tue, 14 Oct 2014 02:04:25 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>
Cc: M ramananda <ramananda@lsmindia.com>
Message-ID: <33523829.95991413232465460.JavaMail.root@lsmindia.com>
In-Reply-To: <28003447.95841413231784049.JavaMail.root@lsmindia.com>
Subject: RE: Poor Rating -
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There is no obvious dup here so this should have been passed to security fi=
rst for them to look into. Also, when we do request dox we need to inform s=
ecurity. Can you let Akhil A know please.=20



Hopefully the player not have to send in documents. I=E2=80=99ll passed the=
 ticket to sec.=20



Thanks=20

Daniel=20




From: Chat Audit [ mailto:Chataudit@liveperson.com ]=20
Sent: 12 October 2014 17:05=20
To: SeniorCS=20
Subject: Poor Rating=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Oct 12, 2014 11:38:14 AM EST=20
=09

Chat end time =09

Oct 12, 2014 11:48:13 AM EST=20
=09

Duration (actual chatting time) =09

00:09:58=20
=09

Operator =09

Avaon=20
=09

Pre-Chat Survey=20
=09

What is your username / poker alias? =09

Vierkantje=20
=09

Real Money Player? =09

Real Money Player=20
=09

What is your name? =09

Glenn=20
=09

What is the nature of your question? =09

Other=20
=09

Exit Survey=20
=09

Please, rate your level of satisfaction with PKR overall =09

Poor=20
=09

Feedback =09

As a first time player on this website I was needed to send in copies of my=
 ID etc. which is the first time for me.. I hope you guys do something abou=
t this cause full tilt will never ask for this. Sounds like a scam to me.=
=20
=09

If yes, please provide your email: =09

kremerglenn@gmail.com=20
=09

How would you rate the service you just received from your PKR representati=
ve? =09

Excellent=20
=09

Feedback =09

He was clear in explaining the situation. Too bad your website needs this i=
nfo from me though. First bank transfer should be enough right?=20
=09

Would you like us to email you a transcript of this chat? =09

yes=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Thank you for contacting PKR! Please wait for a Support Representativ=
e to respond. You are now 1 in a queue of 1 you should wait about 0 minute(=
s) and 8 seconds. Otherwise, for an immediate response you may consider cha=
tting to Anna, our Virtual Agent: please click HERE .=20
info: Hello! My name is Avaon. How may I assist you today?=20
info: Your Issue ID for this chat is LTK111530147359510X=20
Avaon: Hi there=20
Glenn: Hi, I can't seem to login? Just registered=20
Glenn: It says my account is turned off=20
Avaon: To be able to assist you, for security reasons, please confirm the f=
ollowing information:=20
1. Your date of birth=20
2. The first line of your home address=20
3. The answer to the following question:=20
Avaon: What was the name of your first pet?=20
Glenn: 8-6-93=20
Glenn: Snelliusttraat 543=20
Glenn: Kismo=20
Glenn: 8-6-94*=20
Glenn: snelliusstraat 53*=20
Avaon: Thanks for your details=20
Avaon: Your account has been temporarily closed as a standard security chec=
k. This is a random check, and to have the account reopened, we would need =
documentation as proof of your details, as required by our license agreemen=
t.=20
Avaon: We will need copies of some documents as proof of your details. Plea=
se can you access the below link, for details on what documents we need:=20
Avaon: https://www.pkr.com/en/support/anna/documents=20
Glenn: But why is that? Why the heck do I need to send in documents as I ju=
st opened an account on your website=20
Glenn: I mean, I like to play but I rather go somewhere else if I need to s=
end in real documents=20
Avaon: I understand you point.=20
Avaon: But this is only the temporary suspension because our licensor need =
documents of proof from you=20
Glenn: Why? If I do my first bank transfer you will have info proving im re=
al right=20
Glenn: :S=20
Glenn: I can't imagine people playing here if all that is nessisary=20
Avaon: At some point of time, our all players are required to submit the co=
pies of their documents=20
Avaon: we are required to ask for these by our license agreement, and this =
is standard practice at almost every online poker room.=20
Glenn: Mhm, too bad. I guess I'll go back to full tilt then. Thanks for you=
r time anyways=20



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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">There is no obvious d=
up here so this
should have been passed to security first for them to look into. Also, when=
 we
do request dox we need to inform security. Can you let Akhil A know please.=
</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Hopefully the player =
not have to send in
documents. I=E2=80=99ll passed the ticket to sec.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Thanks</span></p><p c=
lass=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Calibr=
i&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Daniel<br></span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit [<a href=
=3D"mailto:Chataudit@liveperson.com">mailto:Chataudit@liveperson.com</a>] <=
br>
<b>Sent:</b> 12 October 2014 17:05<br>
<b>To:</b> SeniorCS<br>
<b>Subject:</b> Poor Rating</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB">The following transcr=
ipt has been
automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" width=
=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Oct 12, 2014 11:38:14 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat end time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Oct 12, 2014 11:48:13 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:09:58</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Avaon</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Pre-Chat Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">What is your username / poker alias?</span></b><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Vierkantje</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Real Money Player?</span></b><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money Player</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">What is your name?</span></b><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Glenn</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">What is the nature of your question?</span></b><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Other</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Please, rate your level of satisfaction with PKR overall</=
span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Poor</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;As a first time player on this website I was needed =
to
  send in copies of my ID etc. which is the first time for me.. I hope you =
guys
  do something about this cause full tilt will never ask for this. Sounds l=
ike
  a scam to me.</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">If yes, please provide your email:</span></b><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;<a href=3D"mailto:kremerglenn@gmail.com">kremerglenn=
@gmail.com</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">How would you rate the service you just received from your=
 PKR
  representative? </span></b><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;He was clear in explaining the situation. Too bad yo=
ur
  website needs this info from me though. First bank transfer should be eno=
ugh
  right?</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Would you like us to email you a transcript of this chat?<=
/span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;yes</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D1207366257&amp=
;site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all;mso-ansi-language:EN-GB" lang=3D"EN=
-GB">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" width=
=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Thank
  you for contacting PKR! Please wait for a Support Representative to respo=
nd.
  &nbsp;You are now 1 in a queue of 1 you should wait about 0 minute(s) and=
 8
  seconds. Otherwise, for an immediate response you may consider chatting t=
o
  Anna, our Virtual Agent: please click <a href=3D"http://www.pkr.com/en/su=
pport" target=3D"_blank">HERE </a>.</span><span style=3D"font-size:8.0pt;fo=
nt-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Hello!
  My name is Avaon. How may I assist you today?</span></strong><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Your
  Issue ID for this chat is LTK111530147359510X</span><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Hi
  there<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> Hi, I
  can't seem to login? Just registered</span><span style=3D"font-size:8.0pt=
;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> It says
  my account is turned off</span><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  What was the name of your first pet?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> 8-6-93</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red">
  Snelliusttraat 543</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> Kismo</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> 8-6-94*</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red">
  snelliusstraat 53*</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Thanks for your details<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Your account has been temporarily closed as a standard security check. Th=
is
  is a random check, and to have the account reopened, we would need
  documentation as proof of your details, as required by our license agreem=
ent.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> We
  will need copies of some documents as proof of your details. Please can y=
ou
  access the below link, for details on what documents we need:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> <a href=3D"https://www.pkr.com/en/support/anna/documents">=
https://www.pkr.com/en/support/anna/documents</a><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> But why
  is that? Why the heck do I need to send in documents as I just opened an
  account on your website</span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> I mean,
  I like to play but I rather go somewhere else if I need to send in real
  documents</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> I
  understand you point.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> But
  this is only the temporary suspension because our licensor need documents=
 of
  proof from you<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> Why? If
  I do my first bank transfer you will have info proving im real right</spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> :S</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> I can't
  imagine people playing here if all that is nessisary</span><span style=3D=
"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;col=
or:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> At
  some point of time, our all players are required to submit the copies of
  their documents<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Avaon:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> we
  are required to ask for these by our license agreement, and this is stand=
ard
  practice at almost every online poker room.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Glenn:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:red"> Mhm,
  too bad. I guess I'll go back to full tilt then. Thanks for your time any=
ways</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
 </tr>
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