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Date: Sat, 24 Aug 2013 22:27:27 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Rahul Kumar <rahulkumar@lsmindia.com>
Message-ID: <17497559.537531377363447741.JavaMail.root@lsmindia.com>
Subject: Online Time 23th Aug
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Hi Rahul, 

I believe it is your 12 hours shift but see below: 


	Operator 	Login Time 	Engage Time 	Chat Time 	Multiple Chat Time 	Non-Engaged Time 	Time Online 	Time Online but Not Chatting 	Time Not Available 	Time Not Available but Chatting 	Chats Started 	ACD Timeouts 	Avg. Concurrent Chats 	Operator Utilization (%) 
	IReal-Rosalyn 	11:42:07 	8:52:46 	13:30:54 	4:38:08 	2:49:21 	7:47:51 	1:01:49 	3:54:16 	2:06:44 	43 	0 	1.15 	75.88 

What is this? What were doing for the rest of the time? 

This online time is what is required in a normal shift. 


with regards, 
Ganin 


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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi Rahul,<br><br>I believe it is your 12 hours shift but see below:<br><br>
<table frame="VOID" rules="NONE" border="0" cellspacing="0" cols="14">
	<colgroup><col width="203"><col width="117"><col width="93"><col width="108"><col width="123"><col width="108"><col width="110"><col width="118"><col width="117"><col width="125"><col width="68"><col width="68"><col width="132"><col width="99"></colgroup>
	<tbody>
		<tr>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" height="41" valign="MIDDLE" width="203"><b><font face="Calibri">Operator</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="117"><b><font face="Calibri">Login Time</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="93"><b><font face="Calibri">Engage Time</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="108"><b><font face="Calibri">Chat Time</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="123"><b><font face="Calibri">Multiple Chat Time</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="108"><b><font face="Calibri">Non-Engaged Time</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="110"><b><font face="Calibri">Time Online</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="118"><b><font face="Calibri">Time Online but Not Chatting</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="117"><b><font face="Calibri">Time Not Available</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="125"><b><font face="Calibri">Time Not Available but Chatting</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="68"><b><font face="Calibri">Chats Started</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="68"><b><font face="Calibri">ACD Timeouts</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="132"><b><font face="Calibri">Avg. Concurrent Chats</font></b></td>
			<td style="border-top: 3px solid #000000; border-bottom: 3px solid #000000; border-left: 3px solid #000000; border-right: 3px solid #000000" align="CENTER" bgcolor="#C0C0C0" valign="MIDDLE" width="99"><b><font face="Calibri">Operator Utilization (%)</font></b></td>
		</tr>
		<tr>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" height="25" valign="MIDDLE"><font face="Calibri">IReal-Rosalyn</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">11:42:07</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">8:52:46</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">13:30:54</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">4:38:08</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">2:49:21</font></td>
			<td style="border-bottom: 1px solid rgb(0, 0, 0); border-left: 1px solid rgb(0, 0, 0); border-right: 1px solid rgb(0, 0, 0); background-color: rgb(255, 0, 0);" align="CENTER" valign="MIDDLE"><font face="Calibri">7:47:51</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">1:01:49</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">3:54:16</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">2:06:44</font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">43</font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" valign="MIDDLE"><font face="Calibri">0</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER"><font size="1">1.15</font></td>
			<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER"><font size="1">75.88</font></td>
		</tr>
	</tbody>
</table>
<br><br>What is this? What were doing for the rest of the time? <br><br>This online time is what is required in a normal shift.<br><br><div><span style="font-style: italic;">with regards,</span><br style="font-style: italic;"><span style="font-style: italic;">Ganin</span><br></div><br></div></body></html>
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