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Date: Fri, 4 Apr 2014 13:38:19 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Kachurin Vashi <kachurin@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Mayur Jasoda <mayur@lsmindia.com>, 
	Tushar Dhyani <tushar@lsmindia.com>, 
	"Md. Irshad Alam" <irshad@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>
Cc: Akhil P Walia <akhil@lsmindia.com>, Amol Tyagi <amol@lsmindia.com>
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Subject: FYI
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Hello Guyzz,=20

=E2=80=9Cs/he left the chat=E2=80=9D =E2=80=93 not the end=20


re-posting this as it seems relevant:=20




When a conversation is cut short by a player quitting the chat session, tha=
t does not mean we can just move on to other things. If they left without t=
he information they need, we may have lost that player forever.=20


Please, when a player leaves before you can answer their query, you must fo=
llow-up with an email; to ensure we=E2=80=99ve done everything we can to re=
solve their query. Of course, this is not relevant if you actually did answ=
er their question, and they=E2=80=99re just unhappy with the response.=20

But , a player leaving a chat does not mean our work is done.=20







I am sure everyone is a ware of this and I bel ieve e veryone of you send f=
ollow up e mail whenever player left the chat without solvi ng th e ir resp=
ective queries. I want everyone to send email to the player without failed =
if they left chat without their answers. Cheers!!=20


Regards=20
Rama!=20

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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #003333'=
><style>p { margin: 0; }</style><div style=3D"font-family: Times New Roman;=
 font-size: 12pt; color: #003333"><style>p { margin: 0; }</style><div style=
=3D"font-family: Verdana; font-size: 10pt; color: #330033"><br><br>Hello Gu=
yzz,<br><br><h1><a href=3D"http://csindia.pkr.com/?p=3D27101"><font face=3D=
"tahoma, new york, times, serif" size=3D"2"><a rel=3D"bookmark" title=3D"Pe=
rmanent Link to =E2=80=9Cs/he left the chat=E2=80=9D =E2=80=93 not the end"=
>=E2=80=9Cs/he left the chat=E2=80=9D =E2=80=93 not the end</a></font></a><=
/h1><font face=3D"tahoma, new york, times, serif" size=3D"2">
=09=09
=09=09
=09=09=09</font><p><font face=3D"times new roman, new york, times, serif" s=
ize=3D"3"><em>re-posting this as it seems relevant:</em></font></p><p><font=
 face=3D"times new roman, new york, times, serif" size=3D"3"><em><br></em><=
/font></p><font face=3D"tahoma, new york, times, serif" size=3D"2">
</font><p><font face=3D"arial, helvetica, sans-serif" size=3D"2"><span styl=
e=3D"font-size: 14px; line-height: 1.5em;">When a conversation is cut short=
 by a player quitting the chat session, that does not mean we can just move=
 on to other things. If they left without the information they need, we may=
 have lost that player forever.<br></span></font></p><font face=3D"tahoma, =
new york, times, serif" size=3D"2"></font><p><font face=3D"verdana, helveti=
ca, sans-serif" size=3D"2">Please, when a player leaves before you can answ=
er their query, you=20
must follow-up with an email; to ensure we=E2=80=99ve done everything we ca=
n to=20
resolve their query. Of course, this is not relevant if you actually did
 answer their question, and they=E2=80=99re just unhappy with the response.=
</font></p><font face=3D"verdana, helvetica, sans-serif" size=3D"2">
</font><p><font face=3D"verdana, helvetica, sans-serif" size=3D"2"><strong>=
But</strong>, a player leaving a chat does not mean our work is done.</font=
></p><p><font face=3D"verdana, helvetica, sans-serif" size=3D"2"><br></font=
></p><p><br></p><p><font face=3D"verdana, helvetica, sans-serif" size=3D"2"=
><font color=3D"#003300">I am sure everyone is aware of this and I believe =
everyone of you send follow up email whenever player left the chat without =
solving their respective queries. I want everyone to send email to the play=
er without failed if they left chat without their answers.</font> <font col=
or=3D"#003300">Cheers!!<br></font></font></p><font color=3D"#003300"><u><b>=
<font face=3D"verdana, helvetica, sans-serif" size=3D"2"></font></b></u></f=
ont><br><br>Regards<br>Rama!<br></div></div></div></body></html>
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