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Date: Fri, 18 Oct 2013 06:13:40 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
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Subject: LTK11153017713456X
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The player sign up ip was banned (the bit highlighted in yellow). In cases =
like this either let the senior know or pass the ticket to ACGeneral.fr so =
they can unban the sign up IP.=20





The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Oct 16, 2013 3:17:17 PM EST=20
=09

Chat end time =09

Oct 16, 2013 4:10:19 PM EST=20
=09

Duration (actual chatting time) =09

00:53:02=20
=09

Operator =09

Selena=20
=09

Exit Survey=20
=09

Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR en g=C3=A9n=C3=A9r=
al =09

Moyen=20
=09

Comment qualifieriez-vous le service que vous venez de recevoir avec l=E2=
=80=99assistant PKR ? =09

Mauvais=20
=09

Si oui, merci de pr=C3=A9ciser votre adresse e-mail: =09

mathieu.gallois@hotmail.fr=20
=09

Souhaitez vous recevoir une copie de cette discussion par e-mail? =09

yes=20
=09

Custom Variables=20
=09

visitor_profile =09

PKR.FR button=20
=09

Resolution =09

1371,743=20
=09

Login =09

False=20
=09

IsRealMoney =09

False=20
=09

Hot Lead =09

1=20
=09

Pre-Hot Lead =09

1=20
=09

skill =09

Real Money London=20
=09

IsPlayMoney =09

True=20
=09

language =09

french=20
=09

room =09

registration-french=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR =
! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 15 seconde(s).=20
info: Bonjour ! Je suis Selena. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153017713=
456X=20
vous: Translation is ON=20
Selena: Hello there!=20
vous: Agent Translation[bonjour !]=20
Selena: How may I assist you today?=20
vous: Agent Translation[Comment puis-je vous aider aujourd'hui ?]=20
vous: [bonjour, je suis de nouveau sur votre site mais impossible de me con=
necter]=20
vous: Hello, I&#39;m new on your site but unable to connect=20
Selena: oh I see!=20
vous: Agent Translation[Oui je vois!]=20
Selena: pleae confirm me your pkr username=20
vous: Agent Translation[Veuillez me confirmer votre nom d'utilisateur de PK=
R]=20
vous: [gallaxheros]=20
vous: gallaxheros=20
Selena: thanks=20
vous: Agent Translation[Merci]=20
Selena: One moment please...=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Selena: To be able to assist you, for security reasons, please confirm the =
following information:=20
Selena: 1. Your date of birth=20
Selena: 2. The first line of your home address=20
Selena: 3. The answer to the following question:=20
Selena: What was the name of your first pet?=20
vous: Agent Translation[Pour nous permettre de vous aider, et pour des rais=
ons de s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes :]=
=20
vous: Agent Translation[2. La premi=C3=A8re ligne de votre domicile]=20
vous: Agent Translation[1. Votre date de naissance]=20
vous: Agent Translation[Quel =C3=A9tait le nom de votre premier animal de c=
ompagnie ?]=20
vous: Agent Translation[3. La r=C3=A9ponse =C3=A0 la question suivante :]=
=20
vous: [02/06/1983]=20
vous: 02/06/1983=20
vous: [ligne telephone fixe?]=20
vous: line landline?=20
vous: [0326263750]=20
vous: 0326263750=20
vous: [nubia]=20
vous: Nubia=20
Selena: please confirm me your security answer number no 2, as it is differ=
ent here and does not match with your details=20
vous: Agent Translation[Veuillez me confirmer votre num=C3=A9ro de num=C3=
=A9ro de r=C3=A9ponse de s=C3=A9curit=C3=A9 2, tel qu'il est diff=C3=A9rent=
 ici et ne correspond pas avec vos coordonn=C3=A9es]=20
vous: [??]=20
vous: ??=20
vous: [oui nouveau num]=20
vous: Yes new num=20
vous: [depuis 3 ans]=20
vous: 3 years=20
Selena: sorry for that=20
vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 pour =C3=A7a]=20
Selena: what is the first line of your home address ?=20
vous: Agent Translation[Quelle est la premi=C3=A8re ligne de votre domicile=
 ?]=20
vous: [je ne sais plus desol=C3=A9]=20
vous: I don&#39;t know sorry=20
Selena: no worries=20
vous: Agent Translation[pas de soucis]=20
vous: [mais il me semblait avoir rejou=C3=A9 depuis sans aucun soucis de co=
nnection]=20
vous: but it seemed to me have replayed since without any worries of connec=
tion=20
Selena: when did you register your pkr account , please tell me?=20
vous: Agent Translation[Quand avez-vous vous inscrire votre compte PKR, s'i=
l vous pla=C3=AEt dites-moi ?]=20
vous: [il y a 5 ans je pense]=20
vous: 5 years ago I think=20
Selena: do you remember your loyalty points available in your account?=20
vous: Agent Translation[vous souvenez-vous de vos points de fid=C3=A9lit=C3=
=A9 disponibles dans votre compte ?]=20
vous: [biensur que non]=20
vous: of course not=20
Selena: please confirm the payment method registered with your account=20
vous: [renvoyez moi mes ID nouveaux sur mon mail, ce sera le plus simple ?!=
]=20
vous: Agent Translation[Veuillez confirmer le mode de paiement enregistr=C3=
=A9 avec votre compte]=20
vous: send me my new ID on my mail, this will be the easiest?=20
Selena: I am sorry , please tell me which new ID are you referring to?=20
vous: Agent Translation[Je suis d=C3=A9sol=C3=A9, s'il vous pla=C3=AEt dite=
s-moi qui nouvel ID =C3=AAtes-vous se r=C3=A9f=C3=A9rant =C3=A0 ?]=20
vous: [je ne comprends pas votre question]=20
vous: I do not understand your question=20
Selena: Your security verification is about to get over now, please confirm=
 me the below security question:- what payment mechanism have you registere=
d/ set for your transaction at pkr ?=20
vous: Agent Translation[Votre v=C3=A9rification de s=C3=A9curit=C3=A9 est s=
ur le point de franchir maintenant, s'il vous pla=C3=AEt me confirmer le de=
ssous question de s=C3=A9curit=C3=A9:-quel m=C3=A9canisme de paiement avez-=
vous enregistr=C3=A9 / brelan pour votre transaction chez PKR ?]=20
vous: [CB]=20
vous: CB=20
Selena: what does it exactly mean?=20
vous: Agent Translation[quoi consiste-t-il exactement ?]=20
Selena: please explain it to me=20
vous: Agent Translation[s'il vous pla=C3=AEt me l'expliquer]=20
vous: [a payer]=20
vous: to pay=20
Selena: what do you mean by CB , sorry I am not able to understand it, plea=
se make it clear to me=20
vous: Agent Translation[qu'entendez-vous par CB, D=C3=A9sol=C3=A9 je ne sui=
s pas capable de le comprendre, s'il vous pla=C3=AEt rendre clair pour moi]=
=20
vous: [carte bancaire]=20
vous: credit card=20
Selena: please provide me the last 4 digits for that=20
vous: Agent Translation[s'il vous pla=C3=AEt me donner les 4 derniers chiff=
res pour que]=20
vous: [4445]=20
vous: 4445=20
Selena: sorry that doed not match with your details=20
vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 que doed ne correspondent =
pas avec vos coordonn=C3=A9es]=20
Selena: that number does not match with the details here=20
vous: Agent Translation[ce nombre ne correspond pas avec les d=C3=A9tails i=
ci]=20
vous: [bah j abandonne alors...pas possible]=20
vous: Bah I dropped... not possible=20
Selena: what is your registered email address?=20
vous: Agent Translation[Quelle est votre adresse e-mail enregistr=C3=A9e ?]=
=20
vous: [mathieu.gallois@hotmail.fr]=20
vous: mathieu.gallois@hotmail.fr=20
Selena: sorry again, this email address is not associated with your pkr acc=
ount=20
vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 encore une fois, cette adr=
esse e-mail n'est pas associ=C3=A9e =C3=A0 votre compte PKR]=20
vous: [ou mathieu.gallois@free.fr ]=20
vous: or mathieu.gallois@free.fr=20
vous: [je ne sais plus]=20
vous: I know more=20
vous: [bref...]=20
vous: brief...=20
Selena: yes that is correct=20
vous: Agent Translation[Oui, c'est correct]=20
Selena: what is your full name?=20
vous: Agent Translation[Quel est votre nom complet ?]=20
vous: [GALLOIS]=20
vous: Welsh=20
Selena: please confirm me your full name=20
vous: Agent Translation[Veuillez me confirmer votre nom et pr=C3=A9nom]=20
vous: [MATHIEU]=20
vous: MATHIEU=20
Selena: thanks for all the details provided here=20
vous: Agent Translation[Merci pour tous les d=C3=A9tails fournis ici]=20
Selena: I see that your account is closed here and this has happened becaus=
e you did not send in your documents within the time frame=20
vous: Agent Translation[Je vois que votre compte est ferm=C3=A9 ici et cela=
 s'est produit parce que vous n'avez pas envoy=C3=A9 vos documents dans les=
 d=C3=A9lais pr=C3=A9vus]=20
Selena: and you will not be able to use this account any more=20
vous: Agent Translation[et vous ne serez pas en mesure d'utiliser ce compte=
 plus]=20
Selena: please open a new account with a new username , new email address a=
nd a new payment mechanism to play real money games=20
vous: Agent Translation[Veuillez ouvrir un compte avec un nouveau nom d'uti=
lisateur, la nouvelle adresse de courriel et un nouveau m=C3=A9canisme de p=
aiement =C3=A0 jouer =C3=A0 des jeux en argent r=C3=A9el]=20
vous: [c'est ce que j'ai essay=C3=A9 avant de vous appeler]=20
vous: This is what I tried before call you=20
vous: [mais "impossible de finaliser l'inscription"]=20
vous: but &quot;failed to finalize registration&quot;=20
Selena: what error message are you getting and which particular point, plea=
se tell me?=20
vous: Agent Translation[Quel message d'erreur sont vous obtenir et dont not=
amment le point, s'il vous pla=C3=AEt dites-moi ?]=20
vous: [je viens de vous le dire]=20
vous: I just tell you=20
Selena: I will suggest you to fill your complete address details, correct n=
ame, correct date of birth and all the required details correctly=20
vous: Agent Translation[Je vais proposer que vous remplissez vos coordonn=
=C3=A9es compl=C3=A8tes, nom correct, bonne date de naissance et tous les d=
=C3=A9tails n=C3=A9cessaires correctement]=20
Selena: and then put a right "tick" in the agreement box to accept the agre=
ement and all the terms and conditions=20
vous: Agent Translation[et puis mettre un droit =C2=AB tique =C2=BB dans la=
 bo=C3=AEte d'accord d'accepter l'accord et tous les termes et conditions]=
=20
vous: [ca marche pas bordel]=20
vous: It doesnt mess=20
Selena: please note that you have to use a new email addess and a new usern=
ame also=20
vous: Agent Translation[Veuillez noter que vous devez utiliser une nouvelle=
 addess de courriel et un nouveau nom d'utilisateur aussi]=20
Selena: I don't understand that , I am sorry=20
vous: Agent Translation[Je ne comprends pas que, je suis d=C3=A9sol=C3=A9]=
=20
vous: [mon pseudo est GRISNOBARDS]=20
vous: my username is GRISNOBARDS=20
vous: [euh GROSNIBARDS]=20
vous: UH GROSNIBARDS=20
Selena: please make sure that you completely fill all the required fields i=
n your registration=20
vous: Agent Translation[Veuillez vous assurer que vous remplissez compl=C3=
=A8tement tous les champs obligatoires dans votre inscription]=20
vous: [AH OUI MINCE JE REMPLISSAIS MES COORDONNEES A COTE DE L ORDI (sur le=
 papier peint que ma grand mere a pos=C3=A9 en 1997)AVEC MON STYLO A PLUME]=
=20
vous: AH Yes thin I REMPLISSAIS my coordinates A side of the computer (on t=
he wallpaper that my grandmother asked in 1997) with my pen A=20
Selena: GROSNIBARDS- Is this your another pkr account?=20
vous: Agent Translation[GROSNIBARDS-Est-ce votre compte PKR un autre ?]=20
vous: [non PASSMOILEFOUETCATIN]=20
vous: not PASSMOILEFOUETCATIN=20









=C3=A4 =E2=9C=8C h =E2=86=91 L=20


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<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB">The following transcr=
ipt has been
automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Oct 16, 2013 3:17:17 PM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat end time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Oct 16, 2013 4:10:19 PM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:53:02</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Selena</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR e=
n g=C3=A9n=C3=A9ral </span></b><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Moyen</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Comment qualifieriez-vous le service que vous venez de
  recevoir avec l=E2=80=99assistant PKR ?</span></b><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Mauvais</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Si oui, merci de pr=C3=A9ciser votre adresse e-mail: </spa=
n></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;=
sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;<a href=3D"mailto:mathieu.gallois@hotmail.fr">mathie=
u.gallois@hotmail.fr</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Souhaitez vous recevoir une copie de cette discussion par
  e-mail?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;yes</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">visitor_profile</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;PKR.FR button</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Resolution</span></b><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1371,743</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Login</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsRealMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Hot Lead</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Pre-Hot Lead</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">skill</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money London</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsPlayMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;True</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:20">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;registration-french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:21">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D999953110&amp;=
site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:22;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all;mso-ansi-language:EN-GB" lang=3D"EN=
-GB">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Merci
  d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR ! Veuillez=
 patienter jusqu'=C3=A0 ce
  qu=E2=80=99un op=C3=A9rateur vous r=C3=A9ponde. Vous =C3=AAtes maintenant=
 1 sur une file d'attente
  de 1, le temps d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 15 =
seconde(s).</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Bonjour
  ! Je suis Selena. Comment puis-je vous assister aujourd=E2=80=99hui?</spa=
n></strong><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Le
  num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153017713456X</s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  Translation is ON</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Hello there! <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[bonjour !] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> How
  may I assist you today? <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Comment puis-je vous aider aujourd'hui ?] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [bonjour, je suis de nouveau sur votre site mais impossible de me connect=
er] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Hello,
  I&amp;#39;m new on your site but unable to connect</span><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> oh
  I see!<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Oui je vois!] </span><span style=3D"font-size:8.0pt;font-fami=
ly:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  pleae confirm me your pkr username<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent Translation[Veuillez
  me confirmer votre nom d'utilisateur de PKR] </span><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [gallaxheros] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  gallaxheros</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Merci] </span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Un instant s'il vous plait...] </span><span style=3D"font-siz=
e:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 1.
  Your date of birth <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 2.
  The first line of your home address <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 3.
  The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  What was the name of your first pet?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Pour nous permettre de vous aider, et pour des raisons de
  s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes&nbsp;:]=
 </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quo=
t;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[2. La premi=C3=A8re ligne de votre domicile] </span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[1. Votre date de naissance] </span><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quel =C3=A9tait le nom de votre premier animal de compagnie&n=
bsp; ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[3. La r=C3=A9ponse =C3=A0 la question suivante :] </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [02/06/1983] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  02/06/1983</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [ligne
  telephone fixe?] </span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> line
  landline?</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [0326263750] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  0326263750</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [nubia]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Nubia</span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please confirm me your security answer number no 2, as it is different he=
re
  and does not match with your details<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez me confirmer votre num=C3=A9ro de num=C3=A9ro de r=
=C3=A9ponse de
  s=C3=A9curit=C3=A9 2, tel qu'il est diff=C3=A9rent ici et ne correspond p=
as avec vos
  coordonn=C3=A9es] </span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [??] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> ??</span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [oui
  nouveau num] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Yes new
  num</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [depuis
  3 ans] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&qu=
ot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 3 years</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  sorry for that<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je suis d=C3=A9sol=C3=A9 pour =C3=A7a] </span><span style=3D"=
font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what is the first line of your home address ?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quelle est la premi=C3=A8re ligne de votre domicile ?] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je ne
  sais plus desol=C3=A9] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I
  don&amp;#39;t know sorry</span><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> no
  worries<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[pas de soucis] </span><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [mais
  il me semblait avoir rejou=C3=A9 depuis sans aucun soucis de connection] =
</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot=
;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> but it
  seemed to me have replayed since without any worries of connection</span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  when did you register your pkr account , please tell me?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quand avez-vous vous inscrire votre compte PKR, s'il vous pla=
=C3=AEt
  dites-moi ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [il y a
  5 ans je pense] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 5 years
  ago I think</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> do
  you remember your loyalty points available in your account?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[vous souvenez-vous de vos points de fid=C3=A9lit=C3=A9 dispon=
ibles dans
  votre compte ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [biensur que non] </span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> of
  course not</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please confirm the payment method registered with your account<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [renvoyez moi mes ID nouveaux sur mon mail, ce sera le plus simple ?!] </=
span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;s=
ans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez confirmer le mode de paiement enregistr=C3=A9 avec v=
otre
  compte] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> send me
  my new ID on my mail, this will be the easiest?</span><span style=3D"font=
-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  am sorry , please tell me which new ID are you referring to?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je suis d=C3=A9sol=C3=A9, s'il vous pla=C3=AEt dites-moi qui =
nouvel ID =C3=AAtes-vous
  se r=C3=A9f=C3=A9rant =C3=A0 ?] </span><span style=3D"font-size:8.0pt;fon=
t-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je ne
  comprends pas votre question] </span><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I do
  not understand your question</span><span style=3D"font-size:8.0pt;font-fa=
mily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Your security verification is about to get over now, please confirm me th=
e
  below security question:- what payment mechanism have you registered/ set=
 for
  your transaction at pkr ?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Votre v=C3=A9rification de s=C3=A9curit=C3=A9 est sur le poin=
t de franchir
  maintenant, s'il vous pla=C3=AEt me confirmer le dessous question de
  s=C3=A9curit=C3=A9:-quel m=C3=A9canisme de paiement avez-vous enregistr=
=C3=A9 / brelan pour votre
  transaction chez PKR ?] </span><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [CB] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> CB</span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what does it exactly mean?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[quoi consiste-t-il exactement ?] </span><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please explain it to me<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[s'il vous pla=C3=AEt me l'expliquer] </span><span style=3D"fo=
nt-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [a
  payer] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&qu=
ot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> to pay</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what do you mean by CB , sorry I am not able to understand it, please mak=
e it
  clear to me<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[qu'entendez-vous par CB, D=C3=A9sol=C3=A9 je ne suis pas capa=
ble de le
  comprendre, s'il vous pla=C3=AEt rendre clair pour moi] </span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [carte
  bancaire] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> credit
  card</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please provide me the last 4 digits for that<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[s'il vous pla=C3=AEt me donner les 4 derniers chiffres pour q=
ue] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [4445] </span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 4445</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  sorry that doed not match with your details<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je suis d=C3=A9sol=C3=A9 que doed ne correspondent pas avec v=
os
  coordonn=C3=A9es] </span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  that number does not match with the details here<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[ce nombre ne correspond pas avec les d=C3=A9tails ici] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [bah j
  abandonne alors...pas possible] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Bah I
  dropped... not possible</span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what is your registered email address?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quelle est votre adresse e-mail enregistr=C3=A9e ?] </span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [mathieu.gallois@hotmail.fr] </span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> </span><span style=3D"font-size:8.0pt;=
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:red"><a href=3D"mailto:mathieu.gallois@hotmail.fr"><span style=3D"m=
so-ansi-language:FR" lang=3D"FR">mathieu.gallois@hotmail.fr</span></a></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">Selena:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"> sorry again, this email address is not=
 associated with
  your pkr account<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> Agent Translation[Je suis d=C3=A9sol=
=C3=A9 encore une fois,
  cette adresse e-mail n'est pas associ=C3=A9e =C3=A0 votre compte PKR] </s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [ou </span><span style=3D"font-size:8.=
0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"><a href=3D"mailto:m=
athieu.gallois@free.fr"><span style=3D"mso-ansi-language:FR" lang=3D"FR">ma=
thieu.gallois@free.fr</span></a></span><span style=3D"font-size:8.0pt;font-=
family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR">] </span><span style=3D"font-size:8.0pt=
;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;mso-=
ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> or </span><span style=3D"font-size:8.0=
pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"><a href=3D"mailto:m=
athieu.gallois@free.fr"><span style=3D"mso-ansi-language:FR" lang=3D"FR">ma=
thieu.gallois@free.fr</span></a></span><span style=3D"font-size:8.0pt;font-=
family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [je ne sais plus] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> I know more</span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;mso-=
ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [bref...] </span><span style=3D"font-s=
ize:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;mso-=
ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  brief...</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> yes
  that is correct<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Oui, c'est correct] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what is your full name?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quel est votre nom complet ?] </span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [GALLOIS] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Welsh</span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> please
  confirm me your full name<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez me confirmer votre nom et pr=C3=A9nom] </span><span =
style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&q=
uot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [MATHIEU] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> MATHIEU</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks for all the details provided here<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Merci pour tous les d=C3=A9tails fournis ici] </span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  see that your account is closed here and this has happened because you di=
d
  not send in your documents within the time frame<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je vois que votre compte est ferm=C3=A9 ici et cela s'est pro=
duit
  parce que vous n'avez pas envoy=C3=A9 vos documents dans les d=C3=A9lais =
pr=C3=A9vus] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> and
  you will not be able to use this account any more<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[et vous ne serez pas en mesure d'utiliser ce compte plus] </s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please open a new account with a new username , new email address and a n=
ew payment
  mechanism to play real money games<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez ouvrir un compte avec un nouveau nom d'utilisateur, =
la
  nouvelle adresse de courriel et un nouveau m=C3=A9canisme de paiement =C3=
=A0 jouer =C3=A0
  des jeux en argent r=C3=A9el] </span><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c'est
  ce que j'ai essay=C3=A9 avant de vous appeler] </span><span style=3D"font=
-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> This is
  what I tried before call you</span><span style=3D"font-size:8.0pt;font-fa=
mily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [mais
  "impossible de finaliser l'inscription"] </span><span style=3D"font-size:=
8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"=
><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> but
  &amp;quot;failed to finalize registration&amp;quot;</span><span style=3D"=
font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;colo=
r:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what error message are you getting and which particular point, please tel=
l
  me?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quel message d'erreur sont vous obtenir et dont notamment le
  point, s'il vous pla=C3=AEt dites-moi ?] </span><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je
  viens de vous le dire] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I just
  tell you</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  will suggest you to fill your complete address details, correct name, cor=
rect
  date of birth and all the required details correctly<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je vais proposer que vous remplissez vos coordonn=C3=A9es com=
pl=C3=A8tes,
  nom correct, bonne date de naissance et tous les d=C3=A9tails n=C3=A9cess=
aires
  correctement] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> and
  then put a right "tick" in the agreement box to accept the
  agreement and all the terms and conditions<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[et puis mettre un droit =C2=AB tique =C2=BB dans la bo=C3=AEt=
e d'accord
  d'accepter l'accord et tous les termes et conditions] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [ca
  marche pas bordel] </span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> It
  doesnt mess</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please note that you have to use a <strong><span style=3D"font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;">new
  email addess</span></strong> and a <strong><span style=3D"font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;">new
  username also</span></strong><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez noter que vous devez utiliser une nouvelle addess de
  courriel et un nouveau nom d'utilisateur aussi] </span><span style=3D"fon=
t-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#=
000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  don't understand that , I am sorry <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je ne comprends pas que, je suis d=C3=A9sol=C3=A9] </span><sp=
an style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-seri=
f&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [mon
  pseudo est GRISNOBARDS] </span><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> my
  username is GRISNOBARDS</span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [euh
  GROSNIBARDS] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> UH
  GROSNIBARDS</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please make sure that you completely fill all the required fields in your
  registration<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Veuillez vous assurer que vous remplissez compl=C3=A8tement t=
ous les
  champs obligatoires dans votre inscription] </span><span style=3D"font-si=
ze:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [AH OUI
  MINCE JE REMPLISSAIS MES COORDONNEES A COTE DE L ORDI (sur le papier pein=
t
  que ma grand mere a pos=C3=A9 en 1997)AVEC MON STYLO A PLUME] </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> AH Yes
  thin I REMPLISSAIS my coordinates A side of the computer (on the wallpape=
r
  that my grandmother asked in 1997) with my pen A</span><span style=3D"fon=
t-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#=
000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> <strong><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;">GROSNIBARDS- </span></strong>Is
  this your another pkr account?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[GROSNIBARDS-Est-ce votre compte PKR un autre ?] </span><span =
style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&q=
uot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [non
  PASSMOILEFOUETCATIN] </span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> not
  PASSMOILEFOUETCATIN</span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
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