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Date: Wed, 5 Mar 2014 02:31:49 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Mayur Jasoda <mayur@lsmindia.com>, Kachurin Vashi <kachurin@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <13261176.15491393966909159.JavaMail.root@lsmindia.com>
In-Reply-To: <9616106.15471393966823656.JavaMail.root@lsmindia.com>
Subject: PKR: Response Time
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Please see the response time in seconds below. 

India has highest response time. Client had a call with us and he wants response time to be at part with London or Alderney. 

If Alderney can achieve 25s response time being remote, then there is no reason why you cannot. 

Response time will be strictly observed for each agent. 


	

	

India 	

London 	

Alderney 
	

May-13 	

40 	

25 	

25 
	

Jun-13 	

42 	

27 	

24 
	

Jul-13 	

40 	

26 	

25 
	

Aug-13 	

40 	

28 	

29 
	

Sep-13 	

39 	

28 	

24 
	

Oct-13 	

38 	

28 	

25 
	

Nov-13 	

39 	

27 	

25 
	

Dec-13 	

38 	

28 	

25 
	

Jan-14 	

33 	

28 	

25 
	

Feb-14 	

32 	

26 	

25 



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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Arial; font-size: 10pt; color: #000000'><br>Please see the response time in seconds below.<br><br>India has highest response time. Client had a call with us and he wants response time to be at part with London or Alderney.<br><br>If Alderney can achieve 25s response time being remote, then there is no reason why you cannot.<br><br>Response time will be strictly observed for each agent.<br><br><br><!--[if gte mso 9]><xml>
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<table class="MsoNormalTable" style="width:182.0pt;border-collapse:collapse;mso-yfti-tbllook:1184;
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  <td style="width:45.7pt;border:solid windowtext 1.0pt;
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  <p class="MsoNormal" style="text-align:center" align="center"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:white">India
  </span></b></p>
  </td>
  <td style="width:39.95pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-top-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;background:
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  <p class="MsoNormal" style="text-align:center" align="center"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">London</span></b></p>
  </td>
  <td style="width:47.95pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-top-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;background:
  #FFC000;padding:0in 5.4pt 0in 5.4pt;height:15.0pt" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Alderney</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:1;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">May-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">40</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">25</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">25</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:2;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Jun-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">42</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">27</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">24</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:3;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Jul-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">40</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">26</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">25</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:4;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Aug-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">40</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">28</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">29</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:5;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Sep-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">39</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">28</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">24</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:6;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Oct-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">38</span></p>
  </td>
  <td style="width:39.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="53">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">28</span></p>
  </td>
  <td style="width:47.95pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="64">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">25</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:7;height:15.0pt">
  <td style="width:48.4pt;border:solid windowtext 1.0pt;
  border-top:none;mso-border-left-alt:solid windowtext .5pt;mso-border-bottom-alt:
  solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="65">
  <p class="MsoNormal" style="text-align:right" align="right"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
  mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:black">Nov-13</span></b></p>
  </td>
  <td style="width:45.7pt;border-top:none;
  border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt;height:15.0pt" nowrap="" valign="bottom" width="61">
  <p class="MsoNormal" style="text-align:center" align="center"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:&quot;Times New Roman&quot;;
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