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Date: Wed, 21 Aug 2013 14:10:50 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Ishan Kankarwal <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
Message-ID: <22392404.513941377074450287.JavaMail.root@lsmindia.com>
Subject: PKR Chat Audit -
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Hi Kim, 

You handled this chat perfectly but it might help explaining how to clear the bonus instead of just click a link to the Terms and conditions. 

Also you failed to check for multiple accounts, this player had another account which I have now closed and informed security. 


	info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 1 seconds 	
	info: Hello! My name is Kim. How may I assist you today? 	
	info: Your Issue ID for this chat is LTK11153011940233X 	
	you: Hi 	
	Kim: Hi. 	
	you: I just deposited 10$ 	
	you: but in cachier it shows only 9$ 	
	you: I m new in pkr 	
	Kim: May I ask your username please? 	
	you: DopeNauchZ 	
	you: wheres the bonus and 1$? 	
	Kim: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your address 
3. The answer to the following question: 	
	Kim: What was the name of your first pet? 	
	you: jeep 	
	you: birth date 1986.03.07 	
	you: Sunu iela 14 	
	you: Youre asking wht I just filled out 	
	you: wheres my money? 	
	you: that not fair 	
	Kim: Our minimum deposit is $10, however there is a deposit fee of $1 for any deposits under $25, which gets deducted from the money credited to your account. 	
	you: oh ok, whers bonus? 	
	Kim: As I have checked here you have applied for bonus code welcome5. 
	Kim: Please click here for more information 


with regards, 
Ganin 


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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi Kim,<br><br>You handled this chat perfectly but it might help explaining how to clear the bonus instead of just click a link to the Terms and conditions.<br><br>Also you failed to check for multiple accounts, this player had another account which I have now closed and informed security.<br><br><table class="tabledata" border="0" cellspacing="0"><tbody><tr><td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="green" face="arial"><strong>info:&nbsp;</strong>Thank
 you for contacting PKR! Please wait for a Support Representative to 
respond. &nbsp;You are now 1 in a queue of 1 you should wait about 0 
minute(s) and 1 seconds &nbsp;</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="green" face="arial"><strong>info:&nbsp;</strong><span style="color: #000000;"><strong>Hello! My name is Kim. How may I assist you today?</strong></span></font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="green" face="arial"><strong>info:&nbsp;</strong>Your Issue ID for this chat is LTK11153011940233X</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>Hi</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
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                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>Hi.</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>I just deposited 10$</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>but in cachier it shows only 9$</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>I m new in pkr</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>May I ask your username please?</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>DopeNauchZ</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>wheres the bonus and 1$?</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>To be able to assist you, for security reasons, please confirm the following information:<br> 1. Your date of birth <br> 2. The first line of your address <br> 3. The answer to the following question:</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>What was the name of your first pet?</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>jeep</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>birth date 1986.03.07</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>Sunu iela 14</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>Youre asking wht I just filled out</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>wheres my money?</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>that not fair</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>Our
 minimum deposit is $10, however there is a deposit fee of $1 for any 
deposits under $25, which gets deducted from the money credited to your 
account.</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="red" face="arial"><strong>you:&nbsp;</strong>oh ok, whers bonus?</font>
                    </td>
                    </tr>
                    </tbody></table>
                
<table class="tabledata" border="0" cellspacing="0">
<tbody><tr>
                    
                    <td>
                    <font face="arial">
                    
                    </font>
                    <br></td>
                    

                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong>As I have checked here you have applied for bonus code welcome5.</font>
                    </td>
                    </tr>
                    </tbody></table>
                


                    
                    <table class="tabledata" border="0" cellspacing="0"><tbody><tr><td>
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                    <td>
                    <font color="blue" face="arial"><strong>Kim:&nbsp;</strong><a href="http://www.pkr.com/en/bonuses/welcome5" target="_blank">Please click here for more information </a></font></td></tr></tbody></table><br><br><div><span style="font-style: italic;">with regards,</span><br style="font-style: italic;"><span style="font-style: italic;">Ganin</span><br></div><br></div></body></html>
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