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Date: Sat, 22 Nov 2014 07:56:56 +0530 (IST)
From: Akhil Aggarwal <akhilaggarwal@lsmindia.com>
To: Akhil P Walia <akhil@lsmindia.com>
Cc: M ramananda <ramananda@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>
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Subject: Re: LTK111530157648611X
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Hi Sir,

yes, I asked for game name and Id but he didn't have ID and as per blog it =
says Game name"/" Id, so I just provided his game name. I agree and apologi=
es that I missed to ask the time when the game affected. I assure you this =
will not happen again in future. I will double check before answering to th=
e customer or escalating it to sec/seniors.

Regards,
Akhil Aggarwal=20


----- Original Message -----
From: "Akhil P Walia" <akhil@lsmindia.com>
To: "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>
Cc: "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "M ramananda" <ramananda=
@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "romesh singh" <romesh@=
lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Prem K. Goyary" <prem=
@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com>
Sent: Saturday, November 22, 2014 1:06:49 AM GMT +05:30 Chennai, Kolkata, M=
umbai, New Delhi
Subject: LTK111530157648611X



Whats so hard in reading??=20
Just yesterday I told everyone to read.=20






From: Daniel Whittenbury [mailto:Daniel.Whittenbury@pkrtech.com]=20
Sent: Friday, November 21, 2014 11:23 AM=20
To: India=20
Cc: CSSupervisor; SeniorCS=20
Subject: Feedback for AkhilA LTK111530157648611X=20



Hello,=20



I asked AkhilA to get more details from the player and to use this post htt=
p://csindia.pkr.com/?p=3D11892 and then pass to tech esc. Not sure why but =
the he hasn=E2=80=99t bothered to get the information needed. My reply in t=
he internal was quite short so that may have lead to some confusion, but if=
 he had read the post it clearly says =E2=80=9C please get their usernames,=
 the Game IDs / names they were affected in and the time=E2=80=9D. He never=
 got the ID or time which are the most valid things we need to locate the g=
ame.=20



Please can you ask him to read any posts he is guided towards and then if h=
e has any questions, he can ask.=20



I=E2=80=99ve followed up with the player.=20



Thanks=20

Daniel Whittenbury=20



