Return-Path: ganin@lsmindia.com
Received: from lsmindia.lsmindia.com (LHLO lsmindia.com) (124.124.47.212) by
 lsmindia.com with LMTP; Thu, 22 Aug 2013 13:50:05 +0530 (IST)
Received: from lsmindia.com (lsmindia.lsmindia.com [124.124.47.212])
	by lsmindia.com (Postfix) with ESMTP id B3D374CA068;
	Thu, 22 Aug 2013 13:50:04 +0530 (IST)
Date: Thu, 22 Aug 2013 13:50:04 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Ishan Kankarwal <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
Message-ID: <23010305.522001377159604411.JavaMail.root@lsmindia.com>
In-Reply-To: <9295771.521971377159514108.JavaMail.root@lsmindia.com>
Subject: Re: PKR Chat Audit - LTK11153012014403X
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_25276_5174185.1377159604333"
X-Originating-IP: [124.124.47.210]
X-Mailer: Zimbra 5.0.14_GA_2850.UBUNTU8 (ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.UBUNTU8)

------=_Part_25276_5174185.1377159604333
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit

Rahul, why are there are no player note on the account of this chat? 


with regards, 
Ganin 


----- Original Message ----- 
From: "E. Ganin" <ganin@lsmindia.com> 
To: "Ishan Kankarwal" <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, "Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, "Rajiv Prabhakar" <rajiv@lsmindia.com>, "Kachuirin Vashi" <kachuirin@lsmindia.com>, "Gaurav Matpal" <gaurav@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Surya Prakash. Tiwari" <surya@lsmindia.com>, "M ramananda" <ramananda@lsmindia.com>, "Esther Manabit" <esther@lsmindia.com> 
Cc: "Deeksha Dadu" <deeksha@lsmindia.com> 
Sent: Thursday, August 22, 2013 1:48:34 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: PKR Chat Audit - LTK11153012014403X 


Hi Rahul and rest of the team, 

Rahul, I am not sure why you asked the hand ID, after the player provided you the tournament ID, it is your job to find out if the player is still in the tournament or not. 

* If still in the tournament, helped the player get on the table 
* If knocked out of the tournament, proceed with our new tournament refund policy. 

It seems most of you still don't know how to check if a player has been disconnected or not. 

To check if a player is really disconnected or not, proceed as below: 

1. Open the Connections, for example in this case https://admin.pkr.com/ViewUserConnectionHistory.aspx?UserId=6363397&IsBlackjack=False 

Check the time player got disconnected from the app/software, see attached picture Connection1.png (note that the time you look for must be between the tournament start time and elimination time which you can see on the Tournaments tab) 



2. Now that you have the approximate time, we will then need to open all the hands player was in for the particular tournament. 

For that, on the Tournaments tab, click on the link with some numbers under the Hands column along the same row as the tournament ID, see attached: TourHand.png 
Clicking on this will list all the hands of the particular tournament. 



3. Then you will need to open each few hands (I suggest 10 hands) that starts before and after the time you get from Step 1 and then I located hand 2405377259 in which he was disconnected. see attached: Disconnect.png 




I hope this helps! 

Shout as usual in case any doubts or confusion. 

@Rahul, you were lucky, this player got a payout from this tournament. 



	info: Hello! My name is Rosalyn. How may I assist you today? 	
	info: Your Issue ID for this chat is LTK11153012014403X 	
	Rosalyn: Hello 	
	kieran: Hi I'm currently in a tournament with one more person to go out for the money I was sitting chip leader in a comfy position and the tournament has frozen I can see it if I search for it but wont let me open it my chips r down 	
	Rosalyn: oops... 	
	Rosalyn: sorry for the inconvenience 	
	Rosalyn: One moment please... 	
	kieran: Ok 	
	Rosalyn: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your address 
3. The answer to the following question: 	
	Rosalyn: What was the name of your first pet? 	
	kieran: 29.11.1992 19 cart street and becky 	
	kieran: I got it now but ive lost half my chips this is rubbish lpl 	
	Rosalyn: Have you moved to a different address ? 	
	kieran: Yes my previous would have been 1 dunedin terrace 	
	Rosalyn: Thank you Kieran 	
	Rosalyn: May I know the tournament name and ID which you are referring to ? 	
	kieran: How do I get that ? 	
	kieran: 28684464 	
	Rosalyn: Thank you 	
	Rosalyn: Please let me know the hand ID in which you faced this problem ? 	
	kieran: How do you get the hand id ? 	
	Rosalyn: If you are at the table still, you can see the hand history by clicking on "Hand history", just above the chat box. PKR also saves your hand history as a text file on your pc. The location of this is saved to your "Documents" folder 	
	kieran: 2 seconds 	
	kieran: Sorry im not to sure what hand it was im playing multi tables just frozen but the others where fine 	
	Rosalyn: Was the tournament name "double thru"? 	
	kieran: Yes 
	Rosalyn: and also please let me know the buyin of the tournament 


with regards, 
Ganin 


------=_Part_25276_5174185.1377159604333
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Rahul, why are there are no player note on the account of this chat?<br><b=
r><div><span style=3D"font-style: italic;">with regards,</span><br style=3D=
"font-style: italic;"><span style=3D"font-style: italic;">Ganin</span><br><=
/div><br><br>----- Original Message -----<br>From: "E. Ganin" &lt;ganin@lsm=
india.com&gt;<br>To: "Ishan Kankarwal" &lt;ishan@lsmindia.com&gt;, "Kim B. =
Protacio" &lt;kim@lsmindia.com&gt;, "Sanjay K. Sharma" &lt;sanjayk@lsmindia=
.com&gt;, rahulkumar@lsmindia.com, "Rajiv Prabhakar" &lt;rajiv@lsmindia.com=
&gt;, "Kachuirin Vashi" &lt;kachuirin@lsmindia.com&gt;, "Gaurav Matpal" &lt=
;gaurav@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "rome=
sh singh" &lt;romesh@lsmindia.com&gt;, "Surya Prakash. Tiwari" &lt;surya@ls=
mindia.com&gt;, "M ramananda" &lt;ramananda@lsmindia.com&gt;, "Esther Manab=
it" &lt;esther@lsmindia.com&gt;<br>Cc: "Deeksha Dadu" &lt;deeksha@lsmindia.=
com&gt;<br>Sent: Thursday, August 22, 2013 1:48:34 PM GMT +05:30 Chennai, K=
olkata, Mumbai, New Delhi<br>Subject: PKR Chat Audit - LTK11153012014403X<b=
r><br><style>p { margin: 0; }</style><link href=3D"/zimbra/css/msgview.css?=
v=3D090303191851" rel=3D"stylesheet"><div style=3D"font-family: Times New R=
oman; font-size: 12pt; color: #000000">Hi Rahul and rest of the team,<br><b=
r>Rahul, I am not sure why you asked the hand ID, after the player provided=
 you the tournament ID, it is your job to find out if the player is still i=
n the tournament or not.<br><br>* If still in the tournament, helped the pl=
ayer get on the table<br>* If knocked out of the tournament, proceed with o=
ur new tournament refund policy.<br><br>It seems most of you still don't kn=
ow how to check if a player has been disconnected or not.<br><br>To check i=
f a player is really disconnected or not, proceed as below:<br><br>1. Open =
the Connections, for example in this case <a href=3D"https://admin.pkr.com/=
ViewUserConnectionHistory.aspx?UserId=3D6363397&amp;IsBlackjack=3DFalse" ta=
rget=3D"_blank">https://admin.pkr.com/ViewUserConnectionHistory.aspx?UserId=
=3D6363397&amp;IsBlackjack=3DFalse</a><br><br>&nbsp;&nbsp;&nbsp; Check the =
time player got disconnected from the app/software, see attached picture Co=
nnection1.png (note that the time you look for must be between the tourname=
nt start time and elimination time which you can see on the Tournaments tab=
)<br><br><img src=3D"about:blank" alt=3D"" dfsrc=3D"about:blank"><br><br>2.=
 Now that you have the approximate time, we will then need to open all the =
hands player was in for the particular tournament.<br><br>&nbsp;&nbsp;&nbsp=
;&nbsp; For that, on the Tournaments tab, click on the link with some numbe=
rs under the Hands column along the same row as the tournament ID, see atta=
ched: TourHand.png<br>Clicking on this will list all the hands of the parti=
cular tournament.<br><br><img src=3D"about:blank" alt=3D"" dfsrc=3D"about:b=
lank"><br><br>3. Then you will need to open each few hands (I suggest 10 ha=
nds) that starts before and after the time you get from Step 1 and then I l=
ocated hand 2405377259 in which he was disconnected. see attached: Disconne=
ct.png<br><br><img src=3D"about:blank" alt=3D"" dfsrc=3D"about:blank"><br><=
br><br>I hope this helps!<br><br>Shout as usual in case any doubts or confu=
sion.<br><br>@Rahul, you were lucky, this player got a payout from this tou=
rnament.<br><br><br><table class=3D"tabledata" border=3D"0" cellspacing=3D"=
0"><tbody><tr><td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"arial"><strong>info:&nbsp=
;</strong><span style=3D"color: #000000;"><strong>Hello! My name is Rosalyn=
. How may I assist you today?</strong></span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"arial"><strong>info:&nbsp=
;</strong>Your Issue ID for this chat is LTK11153012014403X</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Hello</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>Hi
 I'm currently in a tournament with one more person to go out for the=20
money I was sitting chip leader in a comfy position and the tournament=20
has frozen I can see it if I search for it but wont let me open it my=20
chips r down </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">oops...</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">sorry for the inconvenience </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong>One moment please...</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>Ok</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong>To be able to assist you, for security reasons, please confirm =
the following information:<br> 1. Your date of birth <br> 2. The first line=
 of your address <br> 3. The answer to the following question:</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">What was the name of your first pet?</span></=
font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>29.11.1992 19 cart street and becky </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>I got it now but ive lost half my chips this is rubbish lpl</font=
>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Have you moved to a different address ?</span=
></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>Yes my previous would have been 1 dunedin terrace </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Thank you Kieran </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">May I know the tournament name and ID which y=
ou are referring to ?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>How do I get that ? </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>28684464</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Thank you </span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Please let me know the hand ID in which you f=
aced this problem ?</span></font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>How do you get the hand id ? </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong>If you are at the table still, you can see the hand history by =
clicking on "Hand history", just above the chat box.

PKR also saves your hand history as a text file on your pc. The location of=
 this is saved to your "Documents" folder</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>2 seconds </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>Sorry im not to sure what hand it was im playing multi tables jus=
t frozen but the others where fine </font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">Was the tournament name "double thru"?</span>=
</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>kieran:&nbsp=
;</strong>Yes</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20


                   =20
                    <table class=3D"tabledata" border=3D"0" cellspacing=3D"=
0"><tbody><tr><td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Rosalyn:&nb=
sp;</strong><span dir=3D"ltr">and also please let me know the buyin of the =
tournament</span></font></td></tr></tbody></table><br><br><div><span style=
=3D"font-style: italic;">with regards,</span><br style=3D"font-style: itali=
c;"><span style=3D"font-style: italic;">Ganin</span><br></div><br></div></d=
iv></body></html>
------=_Part_25276_5174185.1377159604333--
