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Date: Wed, 13 Nov 2013 05:27:47 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Saurav Mishra <saurav@lsmindia.com>, "Ajay P. Singh" <ajay@lsmindia.com>, 
	saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <30929993.38771384300667259.JavaMail.root@lsmindia.com>
Subject: LTK11153021137876X - account sharing
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Account being shared was reason good enough to suspend the account & reques=
t dox after security was confirmed.=20

There was no need to confirm and tell him about other closure conditions wh=
en player said he does not play and has opened it for someone else.=20

It does not really matters anymore because account security and access has =
been compromised here.=20




Kind regards,=20

Akhil=20



From: Chat Audit [ mailto:Chataudit@liveperson.com ]=20
Sent: Tuesday, November 12, 2013 4:04 PM=20
To: CSSupervisor@pkrtechnologies.com=20
Subject: Poor Rating=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Nov 12, 2013 4:17:44 AM EST=20
=09

Chat end time =09

Nov 12, 2013 4:55:29 AM EST=20
=09

Duration (actual chatting time) =09

00:37:45=20
=09

Operator =09

Selena=20
=09

Exit Survey=20
=09

Please, rate your level of satisfaction with PKR overall =09

Poor=20
=09

Feedback =09

Very difficult to close account=20
=09

How would you rate the service you just received from your PKR representati=
ve? =09

Excellent=20
=09

Feedback =09

Selena was friendly and tried to be helpful=20
=09

If yes, please provide your email: =09

rebeccaridolfo@yahoo.com=20
=09

Would you like us to email you a transcript of this chat? =09

yes=20
=09

Custom Variables=20
=09

Resolution =09

1280,770=20
=09

Login =09

False=20
=09

chat-button-name =09

chat-deposit-en=20
=09

IsRealMoney =09

False=20
=09

Skill =09

deposit-en=20
=09

IsPlayMoney =09

True=20
=09

chat-button-room =09

chat-deposit-en=20
=09

language =09

en=20
=09

room =09

Real Money Player-en=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Thank you for contacting PKR! Please wait for a Support Representativ=
e to respond. You are now 1 in a queue of 1 you should wait about 0 minute(=
s) and 14 seconds=20
info: Hello! My name is Selena. How may I assist you today?=20
info: Your Issue ID for this chat is LTK11153021137876X=20
you: i want to close this account=20
Selena: I am sorry to hear that you wish to close your account. May I pleas=
e ask the reason why?=20
you: no=20
Selena: please confirm me your pkr username to help you further=20
you: sorry, i'm in a bad mood and it's personal=20
you: username optimusprune=20
Selena: okay=20
Selena: thanks=20
Selena: One moment please...=20
Selena: To be able to assist you, for security reasons, please confirm the =
following information:=20
1. Your date of birth=20
2. The first line of your home address=20
3. The answer to the following question:=20
Selena: What was the name of your first school?=20
you: Actually, I opened the account for someone who doesn't have their own =
card and now I don't trust him any more. I want it dissociated from my emai=
l & debit card=20
you: first school fairlight=20
Selena: please confirm rest two more answers to your security questions=20
you: 20/10/67=20
you: 40a Bonchurch rod=20
you: Road=20
Selena: thanks to confirm all the above details Rebecca.=20
Selena: Are not you using your account on your own?=20
you: No, I don't play poker=20
Selena: please let me know do you want to close your account temporarily ?=
=20
you: All I want is to have it utterly dissociated from my name, my email ad=
dress and my debit card. I couldn't care less what else happens to the acco=
unt=20
Selena: please note that at pkr no one is allowed to use any other account =
, so please do not try it in future as well=20
Selena: Please note that should you close your account, it can not be reope=
ned for 90 days should you change your mind, and you would not be allowed t=
o open a new one. Please confirm if you would still like to close the accou=
nt?=20
you: do not try what=20
you: Confirm -- close account=20
Selena: means do not share your pkr account to any body, you must use it on=
 your own=20
Selena: okay=20
you: I do not play poker=20
Selena: One moment please...=20
Selena: in case of permanent closure or gambling problems any account can't=
 be reopened for 180days.=20
Selena: please allow me a few minutes to try it for you=20
you: I do not want to reopen the account ever ever ever thanks=20
Selena: One moment please...=20
you: hello?=20
Selena: It seems to take longer than expected , please allow me a few more =
minutes to help you with your request=20
you: ok=20
Selena: thanks=20
Selena: Well Rebecca, thank you very much for being patient with me=20
you: sure. computer problem?=20
Selena: your account is suspended now,=20
Selena: If you will want to re open it again in future, we will need docume=
nts to review to reopen as proof of your account details=20
Selena: Is there anything else I can help you with?=20
you: That won't be an issue. I do need email confirmation that the account =
is closed though=20
Selena: I will need to escalte your reqeust and the issue to the relevant t=
eam and they only should be able to send you an email regarding that=20
Selena: escalate**=20
Selena: though it has been suspended from my end as of now=20
you: Please send to the relevant team. Roughly how long will it take to get=
 written confirmation?=20
Selena: I am not sure for the time frame, however you should get it soon=20
you: What is the difference between suspended and closed? I want it closed,=
 deleted and all my data erased.=20
Selena: One moment please...=20
you: ok=20
Selena: thanks for being patient with me again Rebecca.=20
Selena: I would like to tell you that, as per the information you gave us, =
we have decided to suspend it to verify its details, PKR reserves the right=
 to do this when an account holds inconsistent data, or something like what=
 you reported, the difference is ,you will need to send documents to reopen=
 it,Be sure its still closed, being suspendedl=20
Selena: okay=20
you: I don't want to reopen it. I want to close it. Can I have the name of =
your Data Controller.=20
Selena: I would appreciate, if you have any further queries or any suspicio=
ns regarding your account details , you may send us an email to support@pkr=
.com=20
you: Ok. Please also contact relevant team regarding email confirmation. Th=
anks.=20
Selena: sure=20
Selena: do you have any more pkr queried for me today?=20
Selena: queries**=20
you: that's it thanks=20
Selena: you are welcome=20
Selena: bye for now=20
Selena: have a nice time ahead=20
you: bye=20
Selena: Please feel free to fill out our feedback survey by clicking CLOSE =
at the top of the window. Enjoy the rest of the day.=20
Selena: you too Rebecca=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20

______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Account being shared was reason good enough to suspend the
account &amp; request dox after security was confirmed.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">There was no need to confirm and tell him about other closur=
e conditions when player said he does not play and has opened it for someon=
e else.</span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;fo=
nt-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">It does not really matters anymore because account security =
and access has been compromised here. <br></span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Kind regards,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Akhil</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit [<a href=
=3D"mailto:Chataudit@liveperson.com">mailto:Chataudit@liveperson.com</a>] <=
br>
<b>Sent:</b> Tuesday, November 12, 2013 4:04 PM<br>
<b>To:</b> <a href=3D"mailto:CSSupervisor@pkrtechnologies.com">CSSupervisor=
@pkrtechnologies.com</a><br>
<b>Subject:</b> Poor Rating</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066">The following transcript has been automatically forwarded to
you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
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  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
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  </td>
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  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Nov 12, 2013 4:17:44 AM EST</span></p>
  </td>
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 <tr style=3D"mso-yfti-irow:2">
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pan></p>
  </td>
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  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Nov 12, 2013 4:55:29 AM EST</span></p>
  </td>
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
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 <tr style=3D"mso-yfti-irow:4">
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Selena</span></p>
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 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
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  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Please, rate your level of satisfaction with PKR overall</=
span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;color:#000066"></span></p>
  </td>
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  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Poor</span></p>
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t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
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pt">
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erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Very difficult to close account</span></p>
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 <tr style=3D"mso-yfti-irow:8">
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">How would you rate the service you just received from your=
 PKR
  representative? </span></b><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
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erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
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 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Selena was friendly and tried to be helpful </span><=
/p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">If yes, please provide your email:</span></b><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;<a href=3D"mailto:rebeccaridolfo@yahoo.com">rebeccar=
idolfo@yahoo.com</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Would you like us to email you a transcript of this chat?<=
/span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;yes</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Resolution</span></b><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1280,770</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Login</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">chat-button-name</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;chat-deposit-en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsRealMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Skill</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;deposit-en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsPlayMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;True</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">chat-button-room</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;chat-deposit-en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:20">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:21">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money Player-en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:22">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D1014268243&amp=
;site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:23;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Thank
  you for contacting PKR! Please wait for a Support Representative to respo=
nd.
  &nbsp;You are now 1 in a queue of 1 you should wait about 0 minute(s) and=
 14
  seconds &nbsp;</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Hello!
  My name is Selena. How may I assist you today?</span></strong><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Your
  Issue ID for this chat is LTK11153021137876X</span><span style=3D"font-si=
ze:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> i want
  to close this account</span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  am sorry to hear that you wish to close your account. May I please ask th=
e
  reason why?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> no</span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please confirm me your pkr username to help you further<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> sorry,
  i'm in a bad mood and it's personal</span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  username optimusprune</span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  What was the name of your first school?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  Actually, I opened the account for someone who doesn't have their own car=
d
  and now I don't trust him any more. I want it dissociated from my email &=
amp;
  debit card</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> first
  school fairlight</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please confirm rest two more answers to your security questions<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  20/10/67</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 40a
  Bonchurch rod</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Road</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks to confirm all the above details Rebecca.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> Are
  not you using your account on your own?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> No, I
  don't play poker</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please let me know do you want to close your account temporarily ?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> All I
  want is to have it utterly dissociated from my name, my email address and=
 my
  debit card. I couldn't care less what else happens to the account</span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please note that at pkr no one is allowed to use any other account , so
  please do not try it in future as well<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Please note that should you close your account, it can not be reopened fo=
r 90
  days should you change your mind, and you would not be allowed to open a =
new
  one. Please confirm if you would still like to close the account?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> do not
  try what</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Confirm
  -- close account</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> means
  do not share your pkr account to any body, you must use it on your own<br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I do
  not play poker</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> in
  case of permanent closure or gambling problems any account can't be reope=
ned
  for 180days.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> please
  allow me a few minutes to try it for you<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I do
  not want to reopen the account ever ever ever thanks</span><span style=3D=
"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;col=
or:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> hello?</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> It
  seems to take longer than expected , please allow me a few more minutes t=
o
  help you with your request<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> ok</span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Well Rebecca, thank you very much for being patient with me <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> sure.
  computer problem?</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  your account is suspended now,<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> If
  you will want to re open it again in future, we will need documents to re=
view
  to reopen as proof of your account details<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> That
  won't be an issue. I do need email confirmation that the account is close=
d
  though</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  will need to escalte your reqeust and the issue to the relevant team and =
they
  only should be able to send you an email regarding that<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  escalate**<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  though it has been suspended from my end as of now<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Please
  send to the relevant team. Roughly how long will it take to get written
  confirmation?</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  am not sure for the time frame, however you should get it soon <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> What is
  the difference between suspended and closed? I want it closed, deleted an=
d
  all my data erased.</span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> ok</span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks for being patient with me again Rebecca.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  would like to tell you that, as per the information you gave us, &nbsp;we
  have decided to suspend it to verify its details, PKR reserves the right =
to
  do this when an account holds inconsistent data, or something like what y=
ou
  reported, the difference is ,you will need to send documents to reopen it=
,Be
  sure its still closed, being suspendedl &nbsp; &nbsp; &nbsp; &nbsp; &nbsp=
;
  &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I don't
  want to reopen it. I want to close it. Can I have the name of your Data
  Controller. </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  would appreciate, if you have any further queries or any suspicions regar=
ding
  your account details , you may send us an email to <a href=3D"mailto:supp=
ort@pkr.com">support@pkr.com</a><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Ok.
  Please also contact relevant team regarding email confirmation. Thanks.</=
span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;s=
ans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  sure<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> do
  you have any more pkr queried for me today?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  queries**<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> that's
  it thanks</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> you
  are welcome<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> bye
  for now <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  have a nice time ahead<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">you:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> bye</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Please feel free to fill out our feedback survey by clicking CLOSE at the=
 top
  of the window. Enjoy the rest of the day.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> you
  too Rebecca</span></p>
  </td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________<br>
<br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

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