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Date: Sat, 24 May 2014 03:29:13 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Kachurin Vashi <kachurin@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	Krishanlal Guin <krishanlal@lsmindia.com>
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Subject: PKR: LTK111530121140513X
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Can you please be careful?=20











Hi Russell,=20



I believe Ricky got confused because message was received through webform.=
=20

But as it clearly says in Blog that security questions are needed with webf=
orm messages only when player requests change in email address.=20



I will remind him. Thank you.=20



Kind regards,=20

Akhil=20



From: Russell Gowlett=20
Sent: Friday, May 23, 2014 2:17 PM=20
To: India=20
Cc: SeniorCS; CSSupervisor=20
Subject: Feedback for Ricky=20



Hi guys=20



Can you give feedback to Ricky on email LTK111530121140513X=20

The player emailed from his registered email address, and Ricky replied ask=
ing security questions.=20



As per kb post =E2=80=9C When to ask security questions in an email =E2=80=
=9C its not necessary to ask sec questions here.=20



Thanks=20

Russell
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</xml><![endif]--><b>Can you please be careful?</b><br><p class=3D"MsoNorma=
l"><span style=3D"color:#1F497D"><br></span></p><p class=3D"MsoNormal"><spa=
n style=3D"color:#1F497D"></span></p><hr><p class=3D"MsoNormal"><span style=
=3D"color:#1F497D"><br></span></p><p class=3D"MsoNormal"><span style=3D"col=
or:#1F497D">Hi Russell,</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I believe Ricky got co=
nfused
because message was received through webform.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">But as it clearly says=
 in Blog
that security questions are needed with webform messages only when player
requests change in email address.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I will remind him. Tha=
nk you.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Kind regards,</span></=
p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Akhil</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Russell Gowlett<br>
<b>Sent:</b> Friday, May 23, 2014 2:17 PM<br>
<b>To:</b> India<br>
<b>Cc:</b> SeniorCS; CSSupervisor<br>
<b>Subject:</b> Feedback for Ricky</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Hi guys</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Can you
give feedback to Ricky on email LTK111530121140513X</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">The player
emailed from his registered email address, and Ricky replied asking securit=
y
questions.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">As per kb
post =E2=80=9C<a href=3D"https://sales.liveperson.net/hc/s-10973025/cmd/kbr=
esource/rep-275690368953393288890380148047/kb-2930297441820722774/SYSTEM%21=
view_question.html?sq=3Dsec%2bquestions%2bin%2bemail&amp;sf=3D101113&amp;sg=
=3D1&amp;st=3D899654&amp;popupView=3Dtrue&amp;documentid=3D356891&amp;actio=
n=3Dview">When
to ask security questions in an email </a>=E2=80=9C its not necessary to as=
k sec
questions here.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Thanks</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Russell</span></p>

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