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Date: Thu, 16 Oct 2014 06:22:15 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>
Cc: M ramananda <ramananda@lsmindia.com>
Message-ID: <9619621.123601413420734992.JavaMail.root@lsmindia.com>
In-Reply-To: <33523829.95991413232465460.JavaMail.root@lsmindia.com>
Subject: FW: UKGC - address change ROW to UK - ref ticket
 LTK111530147325796X
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FYI=20



On ticket LTK111530147325796X, Avaon correctly followed the information on =
the blog =E2=80=93 However, as the UK licensing was delayed, it turns out t=
he info was wrong.=20

I have removed the blog post, and set it to appear end of this month.=20



Thanks=20



From: Gaetano Antonacci=20
Sent: 15 October 2014 13:56=20
To: Security=20
Cc: SeniorCS; CSSupervisor=20
Subject: UKGC - address change ROW to UK - ref ticket LTK111530147325796X=
=20







Afternoon!=20



That ticket has generated a bit of confusion due to the fact that, the new =
rule (below) was supposed to be in place last 01 st October, however, as we=
 know, the UKGC thing has been postponed to 01 st November.=20



We are about to instruct the teams to revert back to the old rule for the t=
ime being and then remind them about the below next 01 st November when the=
 UKGC will have to be put in place.=20

Changing address from ROW to UK =E2=80=93 can no longer be done=20


Due to the new UKGC rules and regulations, from now on, should a player wit=
h a ROW account, originally registered in any country excluding UK, want to=
 change their address in an UK based and therefore under UKGC licence, they=
 must now create a new account: changing an account from a ROW address to a=
 UK address in the back office will not place that account in the UK subhoo=
d.=20

In case the customer wants to keep same username/email address, please ask =
Seniors to raise a ticket with tech so that can be done. In fact, we should=
 actually try and get the player to use the old details in order to prevent=
 malcontent among the other players who would see that as a username change=
.=20

Should they have deposit methods registered in their ROW account they want =
to register in the new UK one, please forward to security so that they can =
be retired and registered in the new account. That applies to any, even if =
not issued in UK: using a non-UK issued card is fine. It would have a great=
er fraud score on Paypoint so could cause declines, so after Security revie=
w and check that everything looks ok then they would whitelist that card so=
 the customer doesn=E2=80=99t have those issues.=20

Please remember this as it is very important.=20








______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________
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<p class=3D"MsoNormal"><a name=3D"_MailOriginal">&nbsp;</a></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">FYI</span></spa=
n></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></=
span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">On ticket LTK11=
1530147325796X,
Avaon correctly followed the information on the blog =E2=80=93 However, as =
the UK
licensing was delayed, it turns out the info was wrong.</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">I have removed =
the blog post, and
set it to appear end of this month.</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></=
span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Thanks</span></=
span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></=
span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><span style=3D"mso-boo=
kmark:_MailOriginal"><b><span style=3D"font-size:10.0pt;font-family:&quot;T=
ahoma&quot;,&quot;sans-serif&quot;;mso-fareast-language:
EN-GB">From:</span></b></span><span style=3D"mso-bookmark:_MailOriginal"><s=
pan style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-ser=
if&quot;;mso-fareast-language:
EN-GB"> Gaetano Antonacci <br>
<b>Sent:</b> 15 October 2014 13:56<br>
<b>To:</b> Security<br>
<b>Cc:</b> SeniorCS; CSSupervisor<br>
<b>Subject:</b> UKGC - address change ROW to UK - ref ticket
LTK111530147325796X</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">Afternoon! </span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">That ticket has generated a b=
it of confusion
due to the fact that, the new rule (below) was supposed to be in place last=
 01<sup>st</sup>
October, however, as we know, the UKGC thing has been postponed to 01<sup>s=
t</sup>
November.</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">We are about to instruct the =
teams to revert
back to the old rule for the time being and then remind them about the belo=
w
next 01<sup>st</sup> November when the UKGC will have to be put in place.</=
span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<h1><span style=3D"mso-bookmark:_MailOriginal"></span><a href=3D"http://csi=
ndia.pkr.com/?p=3D29704" title=3D"Permanent Link to Changing address from R=
OW to UK =E2=80=93 can no longer be done"><span style=3D"mso-bookmark:_Mail=
Original"><span style=3D"mso-fareast-font-family:&quot;Times New Roman&quot=
;">Changing
address from ROW to UK =E2=80=93 can no longer be done</span></span><span s=
tyle=3D"mso-bookmark:_MailOriginal"></span></a><span style=3D"mso-bookmark:=
_MailOriginal"><span style=3D"mso-fareast-font-family:&quot;Times New Roman=
&quot;"></span></span></h1>

<p><span style=3D"mso-bookmark:_MailOriginal">Due to the new UKGC rules and
regulations, from now on, should a player with a&nbsp;ROW account, original=
ly
registered in any country excluding UK, want to change their address in an =
UK
based and therefore under UKGC licence, they must now create a new account:
changing an account from a ROW address to a UK address in the back office w=
ill
not place that account in the UK subhood.</span></p>

<p><span style=3D"mso-bookmark:_MailOriginal">In case the customer wants to=
 keep
same username/email address, please ask Seniors to raise a ticket with tech=
 so
that can be done. In fact, we should actually try and get the player to use=
 the
old details in order to prevent malcontent among the other players who woul=
d
see that as a username change.</span></p>

<p><span style=3D"mso-bookmark:_MailOriginal">Should they have&nbsp;deposit
methods registered in their ROW account they want to register in the new UK
one, please forward to security so that they can be retired and registered =
in
the new account. That applies to any, even if not issued in UK: using a non=
-UK
issued card is fine. It would have a greater fraud score on Paypoint so cou=
ld
cause declines, so after&nbsp;Security review and check that&nbsp;everythin=
g
looks ok then&nbsp;they would whitelist that card so the customer doesn=E2=
=80=99t have
those issues.</span></p>

<p><span style=3D"mso-bookmark:_MailOriginal">Please remember this as it is=
 very
important.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_MailOriginal"><span sty=
le=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></span></p>

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quot;;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit </span></span><a href=3D"http://www.syman=
teccloud.com"><span style=3D"mso-bookmark:_MailOriginal"><span style=3D"fon=
t-size:12.0pt;font-family:&quot;Times New Roman&quot;,&quot;serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-ansi-language:EN-GB=
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