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Date: Sat, 30 Nov 2013 20:04:02 +0530 (IST)
From: Deeksha Dadu <deeksha@lsmindia.com>
To: Rahul Kumar <rahulkumar@lsmindia.com>
Cc: admin <admin@lsmindia.com>, akhil <akhil@lsmindia.com>, 
	Saurav Mishra <saurav@lsmindia.com>
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Subject: Re: Your Quality issues
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your average chat length is also above 13 minutes while the average for others is around 8-9 minutes. what is happening?

----- Original Message -----
From: "Deeksha Dadu" <deeksha@lsmindia.com>
To: "Rahul Kumar" <rahulkumar@lsmindia.com>
Cc: "admin" <admin@lsmindia.com>, "akhil" <akhil@lsmindia.com>, "Saurav Mishra" <saurav@lsmindia.com>
Sent: Saturday, November 30, 2013 8:02:11 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Your Quality issues

Rahul,

please see below your stats on PKR. I would need an explanation to each of these:

1. why was your time online less than 8 hours? You are entitled to 1 hour break. under no circumstances can you go on away status apart from that 1 hour. Please consider this my last warning. if i notice that your time online is less than 8 hours, you better have a good explanation or stay prepared for some serious penalties

2. Your CSAT is the worst in the time. Client expects a minimum CSAT of 85-90% and you have been way below that. You need to meet the expectations else you will not be able to continue with PKR

3. you need to target a response time on 15-25 seconds. it can not exceed that

Avg.Response Time	Login Time	Engage Time	Time Online	Yes	No	C-Sat
0:00:32	                 8:54:19	8:04:50	          6:48:35	1	2	33%

Regards,
Deeksha 
