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Date: Thu, 11 Sep 2014 13:49:43 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: "Prem K. Goyary" <prem@lsmindia.com>
Cc: Emelyn Dunan <emelyn@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Sidheswar Sadbhaw <sidheswar@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>
Message-ID: <11986394.1321271410423583313.JavaMail.root@lsmindia.com>
In-Reply-To: <13948454.1321231410423540371.JavaMail.root@lsmindia.com>
Subject: Re: LTK111530133134512X - Feedback for Phyllis
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Hello, 

I have checked the ticket and I see the funds he has been from his affiliates program (http://affiliates.pkr.com) which was removed on 05/09/2013 for inactive affiliate accounts (Dormant Policy) which normally goes to secAC for reimbursement. 

To what I see Danny suggested Prem to escalate the ticket for affiliates team to see if we can reimburse his affiliate payment balance to his poker account , I can see the funds were reimbursed on 10/09/2014. 

And also, there is a player note on 05/09/2013 though Jamie mention on the ticket that the funds only shows in cashier but no notes (I think he missed it :o ). 

05/09/2013 15:46:34 
Mass real money uncomp: Neil: full balance deducted from inactive affiliate account and account status to be changed to banned. Refer any queries to the affiliate team.. Uncomp(REAL Money) - Amount: $77.58, Reason: Lapsed Player Account, Comment: Neil: full balance uncomps for inactive affiliate accounts. 



Thanks and Regards, 
MRSingh 

----- Original Message ----- 
From: "Prem K. Goyary" <prem@lsmindia.com> 
To: "ramananda" <ramananda@lsmindia.com> 
Cc: "Emelyn Dunan" <emelyn@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Sidheswar Sadbhaw" <sidheswar@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com> 
Sent: Thursday, September 11, 2014 8:40:10 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK111530133134512X - Feedback for Phyllis 


The Internal ticket is ( LTK111530133195160X ) 

Regards, 
Prem Kr. Goyary 

----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Prem K. Goyary" <prem@lsmindia.com> 
Cc: "M ramananda" <ramananda@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Sidheswar Sadbhaw" <sidheswar@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com> 
Sent: Thursday, September 11, 2014 8:36:20 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK111530133134512X - Feedback for Phyllis 



Rama check and let me know. 


----- Original Message ----- 
From: "Prem K. Goyary" <prem@lsmindia.com> 
To: "Akhil P Walia" <akhil@lsmindia.com> 
Cc: "M ramananda" <ramananda@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Sidheswar Sadbhaw" <sidheswar@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com> 
Sent: Thursday, September 11, 2014 8:21:48 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK111530133134512X - Feedback for Phyllis 


Hi Sir, 

Before responding to the above ticket, I did asked senior (Daniel) and he told be to pass this ticket to affiliate: 

[07:07:58] Phyllis: Can you please check the ticket "LTK111530133134512X" I am not sure what exactly to answer to this player ? Please check once you are free. 
[07:10:30] Daniel: PKR is not closed to players in Greece so if he finds a way to play we can still do so. If not, then we can request a w/d for him 
[07:10:32] Daniel: actually 
[07:10:46] Daniel: looking at this acocunt the funds were removed 
[07:11:08] Daniel: 05/09/2013 15:46:34 

Mass real money uncomp: Neil: full balance deducted from inactive affiliate account and account status to be changed to banned. Refer any queries to the affiliate team.. Uncomp(REAL Money) - Amount: $77.58, Reason: Lapsed Player Account, Comment: Neil: full balance uncomps for inactive affiliate accounts. 

[07:11:55] Daniel: pass to affiliates to ask them if the player can have the funds baclk kl 
[07:13:36] Phyllis: Thank you Danny :) 
[07:14:30] Daniel: np :) 
[07:36:13] Daniel: cya Phyllis! 

Regards, 
Prem Kr. Goyary 
----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "M ramananda" <ramananda@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Sidheswar Sadbhaw" <sidheswar@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Prem K. Goyary" <prem@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com> 
Sent: Wednesday, September 10, 2014 9:59:01 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: FW: LTK111530133134512X - Feedback for Phyllis 










Kind regards, 

Akhil 



From: Jamie Davies [mailto:Jamie.Davies@pkrtech.com] 
Sent: Wednesday, September 10, 2014 6:36 AM 
To: India 
Cc: CSSupervisor; SeniorCS 
Subject: LTK111530133134512X - Feedback for Phyllis 



This player contacted us saying that he could no longer access PKR as it has been blocked in Greece, and wanted to know how to remove his remaining funds. For some strange reason Phyllis sent the ticket to affiliates. No idea why, these sorts of things should always go to security, in this case wdissues as the player wishes to withdraw remaining funds. If in doubt, ask the senior on shift so we can try and avoid delays in responding to customer requests. 



Thanks 


______________________________________________________________________ 
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #003333'=
><font face=3D"tahoma, new york, times, serif" size=3D"2">Hello,<br><br>&nb=
sp;I have checked the ticket and I see the funds he has been from his affil=
iates program (http://affiliates.pkr.com) which was removed on <span id=3D"=
ctl00_UserNotesControl1" style=3D"border-color:Transparent;">05/09/2013&nbs=
p; for </span><span id=3D"ctl00_UserNotesControl1" style=3D"border-color:Tr=
ansparent;"><span id=3D"ctl00_UserNotesControl1" style=3D"border-color:Tran=
sparent;">inactive affiliate accounts </span>(Dormant Policy) which normall=
y goes to secAC for reimbursement. <br><br>To what I see Danny suggested Pr=
em to escalate the ticket for affiliates team to see if we can reimburse hi=
s affiliate payment balance </span>to his poker account, I can see the fund=
s were <span id=3D"ctl00_UserNotesControl1" style=3D"border-color:Transpare=
nt;">reimbursed&nbsp; on </span>10/09/2014.<br><br>And also, there is a pla=
yer note on <span id=3D"ctl00_UserNotesControl1" style=3D"border-color:Tran=
sparent;">05/09/2013</span> though Jamie mention on the ticket that the fun=
ds only shows in cashier but no notes (I think he missed it :o ).<br><br><s=
pan id=3D"ctl00_UserNotesControl1" style=3D"border-color:Transparent;">05/0=
9/2013 15:46:34</span><br><span id=3D"ctl00_UserNotesControl1" style=3D"bor=
der-color:Transparent;">Mass
 real money uncomp: Neil: full balance deducted from inactive affiliate=20
account and account status to be changed to banned. Refer any queries to
 the affiliate team.. Uncomp(REAL Money) - Amount: $77.58, Reason:=20
Lapsed Player Account, Comment: Neil: full balance uncomps for inactive=20
affiliate accounts.</span><br></font><div><br><font color=3D"#333333" face=
=3D"times new roman, new york, times, serif" size=3D"2"><i><br>Thanks and R=
egards,<br>MRSingh</i></font></div><br><br>----- Original Message -----<br>=
From: "Prem K. Goyary" &lt;prem@lsmindia.com&gt;<br>To: "ramananda" &lt;ram=
ananda@lsmindia.com&gt;<br>Cc: "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, =
"Rahul Kumar" &lt;rahul@lsmindia.com&gt;, "Sidheswar Sadbhaw" &lt;sidheswar=
@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com&gt;, "Akhil Aggar=
wal" &lt;akhilaggarwal@lsmindia.com&gt;, "Himanshu Bisht" &lt;himanshu@lsmi=
ndia.com&gt;<br>Sent: Thursday, September 11, 2014 8:40:10 AM GMT +05:30 Ch=
ennai, Kolkata, Mumbai, New Delhi<br>Subject: Re: LTK111530133134512X - Fee=
dback for Phyllis<br><br><style>p { margin: 0; }</style><div style=3D"font-=
family: Times New Roman; font-size: 12pt; color: #000000">The Internal tick=
et is (<b>LTK111530133195160X</b>)<br><br>Regards,<br>Prem Kr. Goyary<br><b=
r>----- Original Message -----<br>From: "Akhil P Walia" &lt;akhil@lsmindia.=
com&gt;<br>To: "Prem K. Goyary" &lt;prem@lsmindia.com&gt;<br>Cc: "M ramanan=
da" &lt;ramananda@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&=
gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&gt;, "Sidheswar Sadbhaw" &lt;sidh=
eswar@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com&gt;, "Akhil =
Aggarwal" &lt;akhilaggarwal@lsmindia.com&gt;, "Himanshu Bisht" &lt;himanshu=
@lsmindia.com&gt;<br>Sent: Thursday, September 11, 2014 8:36:20 AM GMT +05:=
30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: Re: LTK111530133134512X =
- Feedback for Phyllis<br><br><br><br>Rama check and let me know. <br><br><=
br>----- Original Message ----- <br>From: "Prem K. Goyary" &lt;prem@lsmindi=
a.com&gt; <br>To: "Akhil P Walia" &lt;akhil@lsmindia.com&gt; <br>Cc: "M ram=
ananda" &lt;ramananda@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.=
com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&gt;, "Sidheswar Sadbhaw" &lt;=
sidheswar@lsmindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com&gt;, "Ak=
hil Aggarwal" &lt;akhilaggarwal@lsmindia.com&gt;, "Himanshu Bisht" &lt;hima=
nshu@lsmindia.com&gt; <br>Sent: Thursday, September 11, 2014 8:21:48 AM GMT=
 +05:30 Chennai, Kolkata, Mumbai, New Delhi <br>Subject: Re: LTK11153013313=
4512X - Feedback for Phyllis <br><br><br>Hi Sir, <br><br>Before responding =
to the above ticket, I did asked senior (Daniel) and he told be to pass thi=
s ticket to affiliate: <br><br>[07:07:58] &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;Phyllis: Can you please check the ticket "LTK111530133134512=
X" I am not sure what exactly to answer to this player ? Please check once =
you are free. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>[07:10:30] &nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daniel: PKR is not closed to players=
 in Greece so if he finds a way to play we can still do so. If not, then we=
 can request a w/d for him &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
<br>[07:10:32] &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daniel: actu=
ally &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>[07:10:46] &nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daniel: looking at this acocunt th=
e funds were removed &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>[0=
7:11:08] &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daniel: 05/09/2013=
 15:46:34 <br><br>Mass real money uncomp: Neil: full balance deducted from =
inactive affiliate account and account status to be changed to banned. Refe=
r any queries to the affiliate team.. Uncomp(REAL Money) - Amount: $77.58, =
Reason: Lapsed Player Account, Comment: Neil: full balance uncomps for inac=
tive affiliate accounts. <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;<br>[07:11:55] &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daniel: pa=
ss to affiliates to ask them if the player can have the funds baclk kl &nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>[07:13:36] &nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Phyllis: Thank you Danny :) &nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>[07:14:30] &nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;Daniel: np :) <br>[07:36:13] &nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;Daniel: cya Phyllis! <br><br>Regards, <br>Prem Kr. G=
oyary <br>----- Original Message ----- <br>From: "Akhil P Walia" &lt;akhil@=
lsmindia.com&gt; <br>To: "M ramananda" &lt;ramananda@lsmindia.com&gt;, "Eme=
lyn Dunan" &lt;emelyn@lsmindia.com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.co=
m&gt;, "Sidheswar Sadbhaw" &lt;sidheswar@lsmindia.com&gt;, "romesh singh" &=
lt;romesh@lsmindia.com&gt;, "Prem K. Goyary" &lt;prem@lsmindia.com&gt;, "Ak=
hil Aggarwal" &lt;akhilaggarwal@lsmindia.com&gt;, "Himanshu Bisht" &lt;hima=
nshu@lsmindia.com&gt; <br>Sent: Wednesday, September 10, 2014 9:59:01 AM GM=
T +05:30 Chennai, Kolkata, Mumbai, New Delhi <br>Subject: FW: LTK1115301331=
34512X - Feedback for Phyllis <br><br><br><br><br><br><br><br><br><br><br>K=
ind regards, <br><br>Akhil <br><br><br><br>From: Jamie Davies [mailto:Jamie=
.Davies@pkrtech.com] <br>Sent: Wednesday, September 10, 2014 6:36 AM <br>To=
: India <br>Cc: CSSupervisor; SeniorCS <br>Subject: LTK111530133134512X - F=
eedback for Phyllis <br><br><br><br>This player contacted us saying that he=
 could no longer access PKR as it has been blocked in Greece, and wanted to=
 know how to remove his remaining funds. For some strange reason Phyllis se=
nt the ticket to affiliates. No idea why, these sorts of things should alwa=
ys go to security, in this case wdissues as the player wishes to withdraw r=
emaining funds. If in doubt, ask the senior on shift so we can try and avoi=
d delays in responding to customer requests. <br><br><br><br>Thanks <br><br=
><br>______________________________________________________________________=
 <br>This email has been scanned by the Symantec Email Security.cloud servi=
ce. <br>For more information please visit http://www.symanteccloud.com <br>=
______________________________________________________________________ <br>=
<br></div></div></body></html>
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