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Date: Mon, 22 Dec 2014 22:23:38 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
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	Joseph Vincent <joseph@lsmindia.com>, Julie Pol <julie@lsmindia.com>
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From: Jamie Davies 
Sent: Monday, December 22, 2014 6:44 PM 
To: India 
Cc: CSSupervisor; SeniorCS 
Subject: Feedback for Phyllis 'Jaq81' - LTK111530162491349X 



Hi Akhil. 



Can you just point out to Phyllis the following. 



In the above ticket the player came in asking for their account to be opened. The account was closed due to the player not wanting to lose anymore money. The player says during the chat that he wanted a lower monthly limit to manage his spending. Phyllis then simply passed on the request. 



We need to be more pro-active in situations like this. It is obvious that we need to confirm all three limits, as we always do whenever someone wants to change their limits anyway. Security have now had to delay opening the account to confirm his other limits. Lets just try and resolve all issues a player has in one go, especially when relating to spending and responsible gambling. 



Cheers 
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;">From:</span></b><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
&quot;Times New Roman&quot;"> Jamie Davies<br>
<b>Sent:</b> Monday, December 22, 2014 6:44 PM<br>
<b>To:</b> India<br>
<b>Cc:</b> CSSupervisor; SeniorCS<br>
<b>Subject:</b> Feedback for Phyllis 'Jaq81' - LTK111530162491349X</span></p>

<p class="MsoNormal">&nbsp;</p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">Hi Akhil.</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">&nbsp;</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">Can you
just point out to Phyllis the following.</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">&nbsp;</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">In the
above ticket the player came in asking for their account to be opened. The
account was closed due to the player not wanting to lose anymore money. The
player says during the chat that he wanted a lower monthly limit to manage his
spending. Phyllis then simply passed on the request.</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">&nbsp;</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">We need to
be more pro-active in situations like this. It is obvious that we need to
confirm all three limits, as we always do whenever someone wants to change
their limits anyway. Security have now had to delay opening the account to
confirm his other limits. Lets just try and resolve all issues a player has in
one go, especially when relating to spending and responsible gambling.</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">&nbsp;</span></p>

<p class="MsoNormal"><span style="mso-ansi-language:EN-GB" lang="EN-GB">Cheers</span></p>

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