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Date: Tue, 26 Nov 2013 01:22:24 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Rahul Kumar <rahulkumar@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>
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In-Reply-To: <5419994.16171385408233738.JavaMail.root@lsmindia.com>
Subject: Fwd: feedback for Ajay LTK11153022904521X
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Everyone else also make sure nothing like this ever happens again.=20


----- Forwarded Message -----=20
From: "Akhil P Walia" <akhil@lsmindia.com>=20
To: "Ajay P. Singh" <ajay@lsmindia.com>, "romesh singh" <romesh@lsmindia.co=
m>=20
Cc: "M ramananda" <ramananda@lsmindia.com>, "Saurav Mishra" <saurav@lsmindi=
a.com>=20
Sent: Tuesday, November 26, 2013 1:07:13 AM GMT +05:30 Chennai, Kolkata, Mu=
mbai, New Delhi=20
Subject: feedback for Ajay LTK11153022904521X=20


Ajay,=20

Can you please make sure you review the sentence before you send it to play=
er on chat?=20

See feedback below.=20

Romesh: When Ajay is in your shift, please make sure you check his chats an=
d help him to avoid these costly mistakes.=20





Hi=20




It seems =E2=80=98Aileen=E2=80=99 gave puma23xx the impression that he woul=
d be paid Rakeback retroactively for November (i.e. a rakeback payment for =
the activity before an offer was made, which is not our policy) in this cha=
t;=20



Aileen: you are also eligible for rake back in this month also=20
Rustem: it would be very nice=20
Rustem: because its realy hard to play without this all time=20



I think it=E2=80=99s a simple misunderstanding, in that =E2=80=9Cyou are el=
igible=E2=80=9D is intended to mean =E2=80=9Cyou now qualify for Rakeback o=
ffer=E2=80=9D but the wording has made the customer believe that we=E2=80=
=99ll pay out for the whole month, and since this appears to be a promise w=
e=E2=80=99ll have to actually do that now which will cost about $300. Can y=
ou please explain this detail to the agent so we can avoid such misundersta=
ndings in future.=20



Thanks,=20



Peter Self=20

CS Training Manager=20

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div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'><br><b>=
Everyone else also make sure nothing like this ever happens again.</b><br><=
br><br>----- Forwarded Message -----<br>From: "Akhil P Walia" &lt;akhil@lsm=
india.com&gt;<br>To: "Ajay P. Singh" &lt;ajay@lsmindia.com&gt;, "romesh sin=
gh" &lt;romesh@lsmindia.com&gt;<br>Cc: "M ramananda" &lt;ramananda@lsmindia=
.com&gt;, "Saurav Mishra" &lt;saurav@lsmindia.com&gt;<br>Sent: Tuesday, Nov=
ember 26, 2013 1:07:13 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br=
>Subject: feedback for Ajay LTK11153022904521X<br><br><style>p { margin: 0;=
 }</style><div style=3D"font-family: Verdana; font-size: 10pt; color: #0033=
33">Ajay,<br><br>Can you please make sure you review the sentence before yo=
u send it to player on chat?<br><br>See feedback below.<br><br>Romesh: When=
 Ajay is in your shift, please make sure you check his chats and help him t=
o avoid these costly mistakes.<br><br><hr><br><!--[if gte mso 9]><xml>
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<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Hi</span></p><p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-=
GB" lang=3D"EN-GB"><br></span></p><p class=3D"MsoNormal"><span style=3D"mso=
-ansi-language:EN-GB" lang=3D"EN-GB">It seems
=E2=80=98Aileen=E2=80=99 gave puma23xx the impression that he would be paid=
 Rakeback
retroactively for November (i.e. a rakeback payment for the activity before=
 an
offer was made, which is not our policy) in this chat;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:red;mso-ansi-language:EN-GB" la=
ng=3D"EN-GB">Aileen:
</span><span style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN-GB">y=
ou are
also eligible for rake back in this month also</span><span style=3D"mso-ans=
i-language:EN-GB" lang=3D"EN-GB"> <br>
<span style=3D"color:blue">Rustem: </span><span style=3D"color:darkmagenta"=
>it
would be very nice</span> <br>
<span style=3D"color:blue">Rustem: </span><span style=3D"color:darkmagenta"=
>because
its realy hard to play without this all time</span></span></p>

<p class=3D"MsoNormal"><span style=3D"color:darkmagenta;mso-ansi-language: =
EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">I think
it=E2=80=99s a simple misunderstanding, in that =E2=80=9Cyou are eligible=
=E2=80=9D is intended to mean
=E2=80=9Cyou now qualify for Rakeback offer=E2=80=9D but the wording has ma=
de the customer
believe that we=E2=80=99ll pay out for the whole month, and since this appe=
ars to be a
promise we=E2=80=99ll have to actually do that now which will cost about $3=
00. Can you
please explain this detail to the agent so we can avoid such misunderstandi=
ngs
in future.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Thanks,</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family: &quo=
t;Arial&quot;,&quot;sans-serif&quot;;color:navy;mso-ansi-language:EN-GB;mso=
-fareast-language: EN-GB" lang=3D"EN-GB">Peter Self</span></b><b><span styl=
e=3D"font-size:12.0pt; font-family:&quot;Times New Roman&quot;,&quot;serif&=
quot;;mso-ansi-language:EN-GB;mso-fareast-language: EN-GB" lang=3D"EN-GB"><=
/span></b></p>

<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family: &quo=
t;Arial&quot;,&quot;sans-serif&quot;;color:navy;mso-ansi-language:EN-GB;mso=
-fareast-language: EN-GB" lang=3D"EN-GB">CS Training Manager</span></b></p>

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