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	Wed, 25 Sep 2013 02:48:47 +0530 (IST)
Date: Wed, 25 Sep 2013 02:48:37 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Ashish Gupta <ashishg@lsmindia.com>, saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <4863382.701380057517094.JavaMail.root@lsmindia.com>
Subject: LTK11153015194278X
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What was so difficult in this chat that you spent 44 minutes beating around bush ? 

We have clear blog entry why players might not see correct Club PKR level progress after account is reinstated. 

You people need to make use of the tools at your disposal. Why Blog was not searched? 

I am sick of answering client every poor rating which could have been easily avoided. 




Hello, 



This poor could have been avoided as we do have update in blog about Club PKR level progress not working after account reopening 

http://csindia.pkr.com/?p=4217 



Will feedback the agent & remind everyone else accordingly. 



Kind regards, 

Akhil 



From: Chat Audit [ mailto:Chataudit@liveperson.com ] 
Sent: Wednesday, September 25, 2013 1:04 AM 
To: CSSupervisor@pkrtechnologies.com 
Subject: Poor Rating 



The following transcript has been automatically forwarded to you. 	

General Info 
	

Chat start time 	

Sep 24, 2013 2:30:50 PM EST 
	

Chat end time 	

Sep 24, 2013 3:15:17 PM EST 
	

Duration (actual chatting time) 	

00:44:26 
	

Operator 	

Rosalyn 
	

Pre-Chat Survey 
	

What is your username / poker alias? 	

dpuk87 
	

What is the nature of your question? 	

Other 
	

Real Money Player? 	

Real Money Player 
	

What is your name? 	

stuart 
	

Exit Survey 
	

Please, rate your level of satisfaction with PKR overall 	

Fair 
	

Feedback 	

Account was suspended, no explination... poor feedback and communication. 
	

How would you rate the service you just received from your PKR representative? 	

Poor 
	

Feedback 	

Took too long to solve a simple matter, had to explain the situation several times. The chat 'Agent' didnt seem to pay attention or read what was being said correctly and made mistakes. Long waits, fed un-relevant information back. Poor. 
	

If yes, please provide your email: 	

drunkpunk_101@hotmail.com 
	

Would you like us to email you a transcript of this chat? 	

yes 
	

Custom Variables 
	

Ticket 	

LTK11153015194278X 
	

Login 	

False 
	

IsRealMoney 	

False 
	

IsPlayMoney 	

True 
	

language 	

en 
	

room 	

Real Money Player-en 
	

For full information see Chat Transcript Report 
	
	


	

Chat Transcript 
	

info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 8 seconds. Otherwise, for an immediate response you may consider chatting to Anna, our Virtual Agent: please click HERE . 
info: Hello! My name is Rosalyn. How may I assist you today? 
info: Your Issue ID for this chat is LTK11153015194278X 
Rosalyn: hello 
stuart: Hi there 
stuart: Ive got a complaint 
Rosalyn: how may I help you Stuart today ? 
stuart: Well, you recently blocked my account and after jumping through all the security hoops you finally re-actived my account... with no explination and so forth or apology for the days i couldnt access me account 
stuart: finally log back in but youve messed up my account 
Rosalyn: May I ask your username please? 
stuart: my progress to silver has been reset to 0% 
stuart: DPUK87 
Rosalyn: Please let me know what is the error message you are getting when you are trying to access your account ? 
stuart: No i can log in finally, after you locked my account for security issues, but now im ny account my pregress to silver status is 0% 
stuart: you have reset my progress to the next member leverl 
stuart: i was around 34% to silver but now in the program it shows as 0% to silver 
Rosalyn: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your home address 
3. The answer to the following question: 
Rosalyn: What was the street name of the first house you lived in? 
stuart: 24/07/87 
stuart: if you updated my address is 42 lightermans way DA99FH 
stuart: coniston close 
Rosalyn: please tell me your previous address 
stuart: 20 coniston close gillingham kent me72th 
Rosalyn: many Thanks Stuart 
stuart: right can you help sort out my account 
Rosalyn: sure 
Rosalyn: One moment please while I look into your account. 
stuart: Thanks 
stuart: I am also unable to register for the forum postcount freeroll 
stuart: even though i have posted in forums and played before 
stuart: seems like youve taken/rest all my privileidges 
Rosalyn: if you want register for the forum postcount freeroll 
Rosalyn: then you needed to make at least one comment or post in the forum 
stuart: I cant it says not permitted 
stuart: i have 
stuart: i have made lots of posts 
Rosalyn: 36 before the start of the game 
stuart: i have played it before but since you have unlocked my account I cant register for that freeroll and you have reset my progress to silver 
stuart: hello??? 
stuart: are you there 
Rosalyn: I can see your account was suspended form 16/09/2013 
stuart: yes thats correct 
Rosalyn: and it got reopened today 
stuart: yes 
Rosalyn: this is the reason also you are not able to register for this game 
stuart: right 
stuart: ok so where has my progress to silver gone? 
stuart: I was working my way to silver member level and its been reset back to 0% 
Rosalyn: for this please allow me a couple of minutes 
Rosalyn: I need to check some details for it 
stuart: right ok 
stuart: ive given you all my details 
Rosalyn: Many thanks for the time Stuart 
stuart: thats ok 
Rosalyn: you need a total of 100,001 points to reach silver level 
stuart: yes 
stuart: and im bronze level 
Rosalyn: I checked your club pkr details 
stuart: working to silver 
Rosalyn: and I see that it is reset to 0% 
stuart: :) 
stuart: can you restore it? 
Rosalyn: yes bronze level can reach to silver not member level ,lol 
Rosalyn: please wait .. 
Rosalyn: I will explain every thing stuart 
stuart: ok 
Rosalyn: due to inactivity of account sometimes it might reset to zero 
Rosalyn: but no need to worry about that 
stuart: ok 
Rosalyn: you just need to earn a total of 100,001 points to reach silver level 
stuart: yeah 
Rosalyn: and you have already earned a total of 60,744 
Rosalyn: 60,744pkr points 
Rosalyn: so now you need to earn only approximately 30k points 
Rosalyn: right ? 
stuart: yes 
Rosalyn: it mean your progress is not affected 
stuart: 40k 
Rosalyn: ah yes 40k 
Rosalyn: sorry \ 
stuart: but my percentage was at like 20-30% progress to silver, it now shows 0% 
stuart: can you correct my account so that it shows up in the PKR client as the % to silver 
Rosalyn: please wait .. 
stuart: because im not 0% to silver, i was more so around 30% if not more on my way to silver 
Rosalyn: when you start as a bronze member player you have a total of only 35k points , ok ? 
stuart: probably, i dont know 
Rosalyn: so right now you have approximately 6ok points 
stuart: ok 
Rosalyn: 60k Points 
Rosalyn: it mean your progress hasn't affected in any way 
stuart: so why does my PKR profile page in the PKR client show 0%?? 
stuart: it should show at least 30& to silver 
stuart: like it USED to before you locked my account for a week or so 
stuart: 30%* 
Rosalyn: please use the following link to see the detail about this 
Rosalyn: http://www.pkr.com/en/club-pkr-rewards/how-it-works/ 
stuart: I know how it works ive been playing on your site for a long time 
stuart: im telling you, you have reset what my screen shows 
stuart: it currently shows 0% to silver when i log into the game client. 
Rosalyn: actually we don't reset it 
stuart: it used to show at least 30% 
stuart: its not GONE 
stuart: now* 
Rosalyn: when your account becomes inactive for some time 
Rosalyn: it automatically shows like this 
stuart: it wasnt inactive, you locked my account for a week to check security 
stuart: so is it going to going back to showing 34%?? 
Rosalyn: I know that your account was disabled , but in this case your account was inactive , right ? 
stuart: NO 
stuart: i was playing on it fine 
stuart: I played a few weeks before you locked my account to check security 
stuart: after it was cleared you opened it today... i log in and now my progress to silver shows 0% 
stuart: when it should show 34% or something 
stuart: All i want you to do is make it show 34% again 
stuart: I was never inactive 
Rosalyn: One moment please... 
Rosalyn: many thanks for the time 
stuart: Thats ok 
Rosalyn: your Percentage progress to next level will be reset again within 24 hours automatically 
Rosalyn: so no need to worry about this 
stuart: ok, so by tomorrow night it should be back to have it was? 
stuart: if not i'll back back on here again 
Rosalyn: yes . it should be back as it was 
Rosalyn: yes sure . 
Rosalyn: you are always welcome here ' 
stuart: thanks 
Rosalyn: and we will be very happy to help you with this 
Rosalyn: Is there anything else I can help you with? 
stuart: Nope that is all 
Rosalyn: Please feel free to fill out our feedback survey by clicking CLOSE at the top of the window. Enjoy the rest of the day. 
stuart: Ok will do 
stuart: Enjoy your evening 
Rosalyn: same to you 
Rosalyn: bye for now 


______________________________________________________________________ 
This email has been scanned by the Symantec Email Security.cloud service. 
For more information please visit http://www.symanteccloud.com 
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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #003333'>What was so difficult in this chat that you spent 44 minutes beating around bush?<br><br>We have clear blog entry why players might not see correct Club PKR level progress after account is reinstated.<br><br>You people need to make use of the tools at your disposal. Why Blog was not searched?<br><br>I am sick of answering client every poor rating which could have been easily avoided.<br><hr><br><!--[if gte mso 9]><xml>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Hello,</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">This poor could have been avoided as we do have update in blog
about Club PKR level progress not working after account reopening</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D"><a href="http://csindia.pkr.com/?p=4217">http://csindia.pkr.com/?p=4217</a></span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Will feedback the agent &amp; remind everyone else accordingly.</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Kind regards,</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Akhil</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class="MsoNormal" style="mso-outline-level:1"><b><span style="font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><span style="font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit [<a href="mailto:Chataudit@liveperson.com">mailto:Chataudit@liveperson.com</a>] <br>
<b>Sent:</b> Wednesday, September 25, 2013 1:04 AM<br>
<b>To:</b> <a href="mailto:CSSupervisor@pkrtechnologies.com">CSSupervisor@pkrtechnologies.com</a><br>
<b>Subject:</b> Poor Rating</span></p>

<p class="MsoNormal">&nbsp;</p>

<p class="MsoNormal"><b><span style="font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:#000066">The following transcript has been automatically forwarded to
you. </span></b></p>

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  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
  </td>
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 <tr style="mso-yfti-irow:1">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 24, 2013 2:30:50 PM EST</span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 24, 2013 3:15:17 PM EST</span></p>
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  color:#000066">Duration (actual chatting time)</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:44:26</span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
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  color:#000066">What is your username / poker alias?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
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  color:#000066">&nbsp;dpuk87</span></p>
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  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">What is the nature of your question?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Other</span></p>
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  color:#000066">Real Money Player?</span></b><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money Player</span></p>
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 </tr>
 <tr style="mso-yfti-irow:9">
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  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">What is your name?</span></b><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
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  color:#000066">&nbsp;stuart</span></p>
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  color:#000066">Exit Survey</span></b></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Please, rate your level of satisfaction with PKR overall</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
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  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Fair</span></p>
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 <tr style="mso-yfti-irow:12">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Account was suspended, no explination... poor feedback
  and communication.</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:13">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">How would you rate the service you just received from your PKR
  representative? </span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Poor</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:14">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Feedback</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Took too long to solve a simple matter, had to explain
  the situation several times. The chat 'Agent' didnt seem to pay attention or
  read what was being said correctly and made mistakes. Long waits, fed
  un-relevant information back. Poor.</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:15">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">If yes, please provide your email:</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;<a href="mailto:drunkpunk_101@hotmail.com">drunkpunk_101@hotmail.com</a></span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:16">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Would you like us to email you a transcript of this chat?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;yes</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:17">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:18">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Ticket</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;LTK11153015194278X</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:19">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Login</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:20">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsRealMoney</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:21">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsPlayMoney</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;True</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:22">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;en</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:23">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money Player-en</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:24">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href="https://sales.liveperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=988109857&amp;site=10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:25;mso-yfti-lastrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
  <td style="border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all">&nbsp;</span></p>

<table class="MsoNormalTable" style="width:100.0%;mso-cellspacing:0in;border:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border="1" cellpadding="0" cellspacing="0" width="100%">
 <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span class="callvis1"><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:green"> Thank
  you for contacting PKR! Please wait for a Support Representative to respond.
  &nbsp;You are now 1 in a queue of 1 you should wait about 0 minute(s) and 8
  seconds. Otherwise, for an immediate response you may consider chatting to
  Anna, our Virtual Agent: please click <a href="http://www.pkr.com/en/support" target="_blank">HERE </a>.</span><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callvis1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:green"> </span><strong><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Hello!
  My name is Rosalyn. How may I assist you today?</span></strong><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callvis1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:green"> Your
  Issue ID for this chat is LTK11153015194278X</span><span style="font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  hello<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Hi
  there</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Ive got
  a complaint</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> how
  may I help you Stuart today ?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Well,
  you recently blocked my account and after jumping through all the security
  hoops you finally re-actived my account... with no explination and so forth
  or apology for the days i couldnt access me account</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> finally
  log back in but youve messed up my account</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> May
  I ask your username please?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> my
  progress to silver has been reset to 0%</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> DPUK87</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  Please let me know what is the error message you are getting when you are
  trying to access your account ?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> No i
  can log in finally, after you locked my account for security issues, but now
  im ny account my pregress to silver status is 0%</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> you
  have reset my progress to the next member leverl</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> i was
  around 34% to silver but now in the program it shows as 0% to silver</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  What was the street name of the first house you lived in?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red">
  24/07/87</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> if you
  updated my address is 42 lightermans way DA99FH</span><span style="font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red">
  coniston close </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  please tell me your previous address <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> 20
  coniston close gillingham kent me72th</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  many Thanks Stuart <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> right
  can you help sort out my account</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  sure <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> One
  moment please while I look into your account.<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Thanks</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I am
  also unable to register for the forum postcount freeroll </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> even
  though i have posted in forums and played before</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> seems
  like youve taken/rest all my privileidges</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> if
  you want register for the forum postcount freeroll <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  then you needed to make at least one comment or post in the forum <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I cant
  it says not permitted</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> i have</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> i have
  made lots of posts</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> 36
  before the start of the game <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> i have
  played it before but since you have unlocked my account I cant register for
  that freeroll and you have reset my progress to silver</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red">
  hello???</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> are you
  there</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> I
  can see your account was suspended form 16/09/2013 <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> yes
  thats correct</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> and
  it got reopened today <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> yes</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  this is the reason also you are not able to register for this game <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> right</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ok so
  where has my progress to silver gone?</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I was
  working my way to silver member level and its been reset back to 0%</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> for
  this please allow me a couple of minutes <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> I
  need to check some details for it <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> right
  ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ive
  given you all my details</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  Many thanks for the time Stuart <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> thats
  ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> you
  need a total of 100,001 points to reach silver level <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> yes</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> and im
  bronze level</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> I
  checked your club pkr details <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> working
  to silver</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> and
  I see that it is reset to 0%<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> :)</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> can you
  restore it?</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> yes
  bronze level can reach to silver not member level ,lol<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  please wait ..<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> I
  will explain every thing stuart <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> due
  to inactivity of account sometimes it might reset to zero <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> but
  no need to worry about that <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> you
  just need to earn a total of 100,001 points to reach silver level <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> yeah</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> and
  you have already earned a total of 60,744<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  60,744pkr points <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> so
  now you need to earn only approximately 30k points <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  right ?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> yes</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> it
  mean your progress is not affected <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> 40k</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> ah
  yes 40k <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  sorry \<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> but my
  percentage was at like 20-30% progress to silver, it now shows 0%</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> can you
  correct my account so that it shows up in the PKR client as the % to silver</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  please wait ..<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> because
  im not 0% to silver, i was more so around 30% if not more on my way to silver</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  when you start as a bronze member player you have a total of only 35k points
  , ok ?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red">
  probably, i dont know</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> so
  right now you have approximately 6ok points <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> 60k
  Points <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> it
  mean your progress hasn't affected in any way <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> so why
  does my PKR profile page in the PKR client show 0%??</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> it
  should show at least 30&amp; to silver</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> like it
  USED to before you locked my account for a week or so</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> 30%*</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  please use the following link to see the detail about this <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> <a href="http://www.pkr.com/en/club-pkr-rewards/how-it-works/" target="_blank">http://www.pkr.com/en/club-pkr-rewards/how-it-works/</a><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I know
  how it works ive been playing on your site for a long time</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> im
  telling you, you have reset what my screen shows</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> it
  currently shows 0% to silver when i log into the game client.</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  actually we don't reset it <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> it used
  to show at least 30%</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> its not
  GONE</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> now*</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  when your account becomes inactive for some time <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> it
  automatically shows like this <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> it
  wasnt inactive, you locked my account for a week to check security</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> so is
  it going to going back to showing 34%??</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> I
  know that your account was disabled , but in this case your account was
  inactive , right ?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> NO</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> i was
  playing on it fine</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I
  played a few weeks before you locked my account to check security</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> after
  it was cleared you opened it today... i log in and now my progress to silver
  shows 0%</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> when it
  should show 34% or something</span><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> All i
  want you to do is make it show 34% again</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> I was
  never inactive </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> One
  moment please...<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  many thanks for the time <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Thats
  ok</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  your Percentage progress to next level will be reset again within 24 hours
  automatically <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> so
  no need to worry about this <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> ok, so
  by tomorrow night it should be back to have it was?</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> if not
  i'll back back on here again</span><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> yes
  . it should be back as it was <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> yes
  sure . <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> you
  are always welcome here '<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> thanks</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> and
  we will be very happy to help you with this <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Nope
  that is all</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066">
  Please feel free to fill out our feedback survey by clicking CLOSE at the top
  of the window. Enjoy the rest of the day.<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Ok will
  do</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">stuart:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red"> Enjoy
  your evening</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> same
  to you <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rosalyn:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"> bye
  for now </span></p>
  </td>
 </tr>
</tbody></table>

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