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Date: Mon, 5 Aug 2013 14:33:35 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: "Kim B. Protacio" <kim@lsmindia.com>, Bidyut Borgohain <bidyut@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
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In-Reply-To: <222324.405991375693142546.JavaMail.root@lsmindia.com>
Subject: PKR Chat Audit - LTK1115309425248X
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Hi Kim, 

Just a note about this chat, as you are aware when we release any kind of bonus code we post the same in the Blog, for example we recently release a reload bonus code AUG250, see blog post http://csindia.pkr.com/?p=23681 

Always keep in mind that reload bonus codes are not open to all the players, therefore there will always be a link in the post from which you can download an Excel sheet which contains all the eligible players. So we have to check if the player are eligible before giving out the bonus code to anyone (always search the entire workbook not a single sheet) . 

Furthermore, there are some reactivation bonus code which are sent out automatically by our system if a player account fulfills some conditions like EARNMORE, if a player receives an email offering this bonus code, they can use it - remember we should NEVER give such bonus code is a player is simply asking for a reload bonus code. see this KB post 

Important links: 

http://csindia.pkr.com/?p=5724 
http://csindia.pkr.com/?p=10992 
http://csindia.pkr.com/?p=3499 


info: Hello! My name is Kim. How may I assist you today? 
info: Your Issue ID for this chat is LTK1115309425248X 
you: Hi Kim 
Kim: Hi there. 
you: I am trying to reload with bonus code DOUBLEUP250 and it will not accept? 
Kim: May I ask your username please? 
you: BMak1 
you: hello 
Kim: One moment please... 
Kim: Thank you for waiting. 
Kim: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your address 
3. The answer to the following question: 
Kim: What was the name of your first pet? 
you: 7/1/62 
you: 352Bancroft Road 
you: Pablo 
Kim: Any other guess for your first pets name? 
you: Pablos 
Kim: May I know if have you registered any payment method? 
you: by card 
you: why all the ?s 
Kim: May you please let me know of the last 4 digit your card? 
Kim: This is to protect your account, please bear with me. 
you: 1113 
Kim: Thank you for confirming. 
you: ok 
you: So ca you get me back in the tourney 
Kim: Are you referring to our reload bonus? 
you: yes 
you: plus the tourney I was not able to get into because this has taken to long to do 
you: I could have rebuy 
Kim: Unfortunately, we do not have a reload bonus at the moment. We email all eligible players when a reload bonus is out, so please keep an eye on your emails, as well as the news page when you sign in to PKR. 
Kim: I am not sure when the next one will be, but I hope it is soon! 
you: No That bonus is code i gave you is for this weekend and I have the email from the 1/8/2013 to prove it 
Kim: I am sorry but it does not exists anymore. 
you: why not today is a sunday and it is the weekend 
you: there is something wrong 
you: hello are you there? 
info: Your chat transcript will be sent to brad.makwana@gmail.com at the end of your chat. 
Kim: As I have mentioned we do not have a reload bonus at the moment. 
you: Alright I will writing a letter of complaint to your HO, I have a copy of this transcript I hope you have done your level best to help me 
Kim: One moment please... 
Kim: Thank you for waiting. 
Kim: As I have checked here you are eligible for the code AUG250. 
you: So why did you not mention this earlier 
Kim: I do apologize. 
you: So are you going to compensate me for the misunderstanding 
Kim: You might be confused for AUG250 with DOUBLEUP250. 
Kim: Since these are different codes. 
you: no i have an email to prove what i am telling you 
you: I want to know if you will be compensating me for the misunderstanding 
Kim: Please forward the email at support@pkr.com with the ticket ID LTK1115309425248X attached on the subject line and we will check 
you: ok 
you: bye 
Kim: Please feel free to fill out our feedback survey by clicking CLOSE at the top of the window. Enjoy the rest of the day. 
info: Chat session has been terminated by the site operator. 



with regards, 
Ganin 


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Hi Kim,<br><br>Just a note about this chat, as you are aware when we relea=
se any kind of bonus code we post the same in the Blog, for example we rece=
ntly release a reload bonus code AUG250, see blog post <a href=3D"http://cs=
india.pkr.com/?p=3D23681">http://csindia.pkr.com/?p=3D23681</a><br><br>Alwa=
ys keep in mind that reload bonus codes are not open to all the players, th=
erefore there will always be a link in the post from which you can download=
 an Excel sheet which contains all the eligible players. So we have to chec=
k if the player are eligible before giving out the bonus code to anyone (al=
ways search the entire workbook not a single sheet).<br><br>Furthermore, th=
ere are some reactivation bonus code which are sent out automatically by ou=
r system if a player account fulfills some conditions like EARNMORE, if a p=
layer receives an email offering this bonus code, they can use it - remembe=
r we should NEVER give such bonus code is a player is simply asking for a r=
eload bonus code. see this <a href=3D"https://sales.liveperson.net/hc/s-109=
73025/cmd/kbresource/rep-1530391431801497753893084733910/kb-104801043701019=
1122/question%21PAGETYPE?sq=3Dreactivation+bonus+code&amp;sc=3D136&amp;sf=
=3D101113&amp;sg=3D2&amp;st=3D763646&amp;documentid=3D347679&amp;action=3Dv=
iew">KB post </a><br><br>Important links:<br><br><a href=3D"http://csindia.=
pkr.com/?p=3D5724">http://csindia.pkr.com/?p=3D5724</a><br><a href=3D"http:=
//csindia.pkr.com/?p=3D10992">http://csindia.pkr.com/?p=3D10992</a><br><a h=
ref=3D"http://csindia.pkr.com/?p=3D3499">http://csindia.pkr.com/?p=3D3499</=
a><br><br><br><font color=3D"#000066" face=3D"Verdana,Geneva,Arial" size=3D=
"2"><span style=3D"font-size:10pt;"><font color=3D"#000066" face=3D"Verdana=
,Geneva,Arial" size=3D"1"><span style=3D"font-size:8pt;"><font color=3D"gre=
en"><b>info:</b></font><font color=3D"green"> </font><font color=3D"black">=
<b>Hello! My name is Kim. How may I assist you today?</b></font><br>

<font color=3D"green"><b>info:</b></font><font color=3D"green"> Your Issue =
ID for this chat is LTK1115309425248X</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> Hi Kim</font><b=
r>

<font color=3D"blue"><b>Kim:</b></font> Hi there.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> I am trying to =
reload with bonus code DOUBLEUP250 and it will not accept?</font><br>

<font color=3D"blue"><b>Kim:</b></font> May I ask your username please?<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> BMak1</font><br=
>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> hello</font><br=
>

<font color=3D"blue"><b>Kim:</b></font> One moment please...<br>

<font color=3D"blue"><b>Kim:</b></font> Thank you for waiting.<br>

<font color=3D"blue"><b>Kim:</b></font> To be able to assist you, for secur=
ity reasons, please confirm the following information:<br>

1. Your date of birth <br>

2. The first line of your address <br>

3. The answer to the following question:<br>

<font color=3D"blue"><b>Kim:</b></font> What was the name of your first pet=
?<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> 7/1/62</font><b=
r>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> 352Bancroft Roa=
d</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> Pablo</font><br=
>

<font color=3D"blue"><b>Kim:</b></font> Any other guess for your first pets=
 name?<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> Pablos</font><b=
r>

<font color=3D"blue"><b>Kim:</b></font> May I know if have you registered a=
ny payment method?<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> by card</font><=
br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> why all the ?s<=
/font><br>

<font color=3D"blue"><b>Kim:</b></font> May you please let me know of the l=
ast 4 digit your card?<br>

<font color=3D"blue"><b>Kim:</b></font> This is to protect your account, pl=
ease bear with me.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> 1113</font><br>

<font color=3D"blue"><b>Kim:</b></font> Thank you for confirming.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> ok</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> So ca you get m=
e back in the tourney</font><br>

<font color=3D"blue"><b>Kim:</b></font> Are you referring to our reload bon=
us?<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> yes</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> plus the tourne=
y I was not able to get into because this has taken to long to do</font><br=
>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> I could have re=
buy </font><br>

<font color=3D"blue"><b>Kim:</b></font> Unfortunately, we do not have a=20
reload bonus at the moment. We email all eligible players when a reload=20
bonus is out, so please keep an eye on your emails, as well as the news=20
page when you sign in to PKR.<br>

<font color=3D"blue"><b>Kim:</b></font> I am not sure when the next one wil=
l be, but I hope it is soon!<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> No That bonus i=
s code i gave you is for this weekend and I have the email from the 1/8/201=
3 to prove it</font><br>

<font color=3D"blue"><b>Kim:</b></font> I am sorry but it does not exists a=
nymore.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> why not today i=
s a sunday and it is the weekend</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> there is someth=
ing wrong</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> hello are you t=
here?</font><br>

<font color=3D"green"><b>info:</b></font><font color=3D"green"> Your chat t=
ranscript will be sent to brad.makwana@gmail.com at the end of your chat.</=
font><br>

<font color=3D"blue"><b>Kim:</b></font> As I have mentioned we do not have =
a reload bonus at the moment.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> Alright I will=
=20
writing a letter of complaint to your HO, I have a copy of this=20
transcript I hope you have done your level best to help me</font><br>

<font color=3D"blue"><b>Kim:</b></font> One moment please...<br>

<font color=3D"blue"><b>Kim:</b></font> Thank you for waiting.<br>

<font color=3D"blue"><b>Kim:</b></font> As I have checked here you are elig=
ible for the code AUG250.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> So why did you =
not mention this earlier</font><br>

<font color=3D"blue"><b>Kim:</b></font> I do apologize.<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> So are you goin=
g to compensate me for the misunderstanding</font><br>

<font color=3D"blue"><b>Kim:</b></font> You might be confused for AUG250 wi=
th DOUBLEUP250.<br>

<font color=3D"blue"><b>Kim:</b></font> Since these are different codes.<br=
>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> no i have an em=
ail to prove what i am telling you</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> I want to know =
if you will be compensating me for the misunderstanding</font><br>

<font color=3D"blue"><b>Kim:</b></font> Please forward the email at support=
@pkr.com with the ticket ID LTK1115309425248X attached on the subject line =
and we will check<br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> ok</font><br>

<font color=3D"blue"><b>you:</b></font><font color=3D"red"> bye</font><br>

<font color=3D"blue"><b>Kim:</b></font> Please feel free to fill out our fe=
edback survey by clicking CLOSE at the top of the window. Enjoy the rest of=
 the day.<br>

<font color=3D"green"><b>info:</b></font><font color=3D"green"> Chat sessio=
n has been terminated by the site operator.</font></span></font></span></fo=
nt><br><br><br><div><span style=3D"font-style: italic;">with regards,</span=
><br style=3D"font-style: italic;"><span style=3D"font-style: italic;">Gani=
n</span><br></div><br></div></body></html>
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