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Date: Thu, 10 Jul 2014 15:16:40 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Emelyn Dunan <emelyn@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Kachurin Vashi <kachurin@lsmindia.com>
Cc: deeksha <deeksha@lsmindia.com>
Message-ID: <3040927.281711404985600735.JavaMail.root@lsmindia.com>
In-Reply-To: <30218380.281691404985475800.JavaMail.root@lsmindia.com>
Subject: Wrong info
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Hi, 

If you check his player notes it says " Account status change-Account Banned. Reason- Unauthorised access/deposit claim. Comment- GGera: Mass ban. Elizabeth Hemedinger fraud case. Unauthorised access. Please request full dox from all those that contact us. Pass all correspondence on to Fraud investigations." 

So in this case you simply needed to escalate to security team to reopn his account and no documents are needed. Check here for more details http://csindia.pkr.com/?p=25437 

Also, we no longer have security fraud. Check here - http://csindia.pkr.com/?p=18430 




	

info: Hello! My name is Emelyn. How may I assist you today? 	
	

info: Your Issue ID for this chat is LTK111530125703249X 	
	

Emelyn: Hi there 	
	

Emelyn: How may I help you today? 	
	

Jack Whalley: Hi my account is disabled 	
	

Emelyn: May I ask your username please? 	
	

Jack Whalley: Wondering why 	
	

Jack Whalley: Jackwhalley 	
	

Emelyn: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your home address 
3. The answer to the following question: 	
	

Emelyn: What was the name of your first pet? 	
	

Jack Whalley: 10/04/1990 	
	

Jack Whalley: 4 badgers close 	
	

Jack Whalley: Basha 	
	

Emelyn: The address you have provided do not match to our records 	
	

Emelyn: Have you moved address? 	
	

Jack Whalley: 68a station road 	
	

Jack Whalley: Try that one 	
	

Emelyn: Thank you for confirming the details 	
	

Emelyn: As I checked, your account has been temporarily closed as a standard security check. This is a random check, and to have the account reopened, we would need documentation as proof of your details, as required by our license agreement. 	
	

Emelyn: We will need copies of some documents as proof of your details. Please can you access this link, for details on what documents we need: 

Click here for documents information 	
	

Jack Whalley: Why has this happened though? 	
	

Jack Whalley: Doesn't make any sense. 	
	

Emelyn: Please be informed that our security conducts random check from players account and to verify the account details of players. The reason for this is because we are required to do so by our licence agreement. This is stated as well on the terms and conditions of PKR. Players are ask for documents at some point of time to verify their account 





Thanks and Regards, 
MRSingh 

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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #003333'><font face="tahoma, new york, times, serif" size="2">Hi,<br><br>&nbsp;If you check his player notes it&nbsp; says "<span id="ctl00_UserNotesControl1" style="border-color:Transparent;">Account
 status change-Account Banned. Reason- Unauthorised access/deposit 
claim. Comment- GGera: Mass ban. Elizabeth Hemedinger fraud case. 
Unauthorised access.  Please request full dox from all those that 
contact us. Pass all correspondence on to Fraud investigations."<br><br>So in this case you simply needed to escalate to security team to reopn his account and no documents are needed. Check here for more details <a href="http://csindia.pkr.com/?p=25437">http://csindia.pkr.com/?p=25437</a><br></span><br>Also, we no longer have security fraud. Check here - <a href="http://csindia.pkr.com/?p=18430">http://csindia.pkr.com/?p=18430</a><br><br>
</font><p style="margin-bottom: 0in"><font face="tahoma, new york, times, serif" size="2"><br></font>
</p><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="467">
	<colgroup><col width="463">
	</colgroup><tbody><tr>
		<td width="463">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#008000">info:&nbsp;</font></strong><strong><font color="#000000">Hello!
			My name is Emelyn. How may I assist you today?</font></strong></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="422">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="413">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="413">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#008000">info:&nbsp;</font></strong><font color="#008000">Your
			Issue ID for this chat is LTK111530125703249X</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="137">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="127">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="127">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">Hi
			there</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="268">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="259">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="259">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">How
			may I help you today?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="303">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="294">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="294">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Hi
			my account is disabled</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="317">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="308">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="308">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">May
			I ask your username please?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="233">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="224">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="224">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Wondering
			why</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="210">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="201">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="201">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Jackwhalley</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="665">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="656">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="656">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">To
			be able to assist you, for security reasons, please confirm the
			following information:<br>1. Your date of birth <br>2. The first
			line of your home address <br>3. The answer to the following
			question:</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="337">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="327">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="327">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">What
			was the name of your first pet?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="204">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="195">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="195">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">10/04/1990</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="237">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="227">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="227">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">4
			badgers close</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="170">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="160">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="160">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Basha
			</font></font>
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="498">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="489">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="489">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">The
			address you have provided do not match to our records</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="269">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="260">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="260">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">Have
			you moved address?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="238">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="229">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="229">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">68a
			station road</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="207">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="198">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="198">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Try
			that one</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="331">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="321">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="321">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">Thank
			you for confirming the details</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="665">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="656">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="656">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">As
			I checked, your account has been temporarily closed as a standard
			security check. This is a random check, and to have the account
			reopened, we would need documentation as proof of your details, as
			required by our license agreement.</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="665">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="656">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="656">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">We
			will need copies of some documents as proof of your details.
			Please can you access this link, for details on what documents we
			need:<br><br><a href="https://www.pkr.com/en/support/anna/documents" target="_blank">Click
			here for documents information</a></font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="351">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="341">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="341">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Why
			has this happened though?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="301">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="292">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="292">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Jack
			Whalley:&nbsp;</font></strong><font color="#ff0000">Doesn't
			make any sense.</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table cellpadding="2" cellspacing="0" border="0" width="665">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="656">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="656">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Emelyn:&nbsp;</font></strong><font color="#0000ff">Please
			be informed that our security conducts random check from players
			account and to verify the account details of players. &nbsp;The
			reason for this is because we are required to do so by our licence
			agreement. This is stated as well on the terms and conditions of
			PKR. Players are ask for documents at some point of time to verify
			their account</font></font></p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><p style="margin-bottom: 0in"><font face="tahoma, new york, times, serif" size="2"><br></font>
</p><font face="tahoma, new york, times, serif" size="2">
</font><div><br><font color="#333333" face="times new roman, new york, times, serif" size="2"><i><br>Thanks and Regards,<br>MRSingh</i></font></div><br></div></body></html>
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