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Date: Thu, 20 Nov 2014 14:51:27 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
Cc: deeksha <deeksha@lsmindia.com>
Message-ID: <14326247.385131416475287640.JavaMail.root@lsmindia.com>
In-Reply-To: <15710543.384951416474867486.JavaMail.root@lsmindia.com>
Subject: POOR RATING
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Hi, 

The player very rude on chat and wants to closed the account, no reason given and won't confirm security check. You closed the account as per responsible Gambling, but the suddenly wants to reopen the account after his account is closed, nothing can be done here . 




	
	

info: Hello! My name is Rizza. How may I assist you today? 	
	

info: Your Issue ID for this chat is LTK111530157318333X 	
	

Rizza: Hi there! What can I do for you today? 	
	

Andy: im bored of poker 	
	

Andy: think i want to leave 	
	

Andy: can you close my account 	
	

Andy: cheers 	
	

Rizza: sure, let me close your PKR account 	
	

Rizza: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your home address 
3. The answer to the following question: 	
	

Andy: no 	
	

Andy: just close my account 	
	

Rizza: What was the name of your first pet? 	
	

Rizza: If you want to close your PKR account, I'll do it now, but please confirm the above questions first to make sure you are the correct account holder. 	
	

Andy: no 	
	

Andy: i'm logged in aready 	
	

Rizza: One moment please... 	
	

Andy: fuck off 	
	

Andy: why would i want on you 	
	

Andy: not your fucking pet 	
	

Andy: dick head 	
	

Rizza: Andy, if you continue using rude words, you will be banned from live chat permanently 	
	

Rizza: and your PKR account has been closed now 	
	

Rizza: Is there anything else I can help you with? 	
	

Andy: yeah can you open my account 	
	

Andy: ban me from chat though 	
	

Andy: talking to you isn't a fun expereince 	
	

Andy: you're not very helpful 	
	

Rizza: I'm afraid, your account cannot be re-opened. I wish you a nice evening 	
	

Rizza: Bye 	
	

Andy: why not 	
	

info: Chat session has been terminated by the site operator. 





Thanks and Regards, 
MRSingh 

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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #003333'><font face="tahoma, new york, times, serif" size="2"><br><br>Hi,<br><br>&nbsp;The player very rude on chat and wants to closed
 the account, no reason given and won't confirm security check. You 
closed the account as per responsible Gambling, but the suddenly wants to reopen the account after his account is closed, nothing can be done here.<br><br>
</font><p style="margin-bottom: 0in"><font face="tahoma, new york, times, serif" size="2"><br></font>
</p><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="456">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="447">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="447">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#008000">info:&nbsp;</font></strong><strong><font color="#000000">Hello!
			My name is Rizza. How may I assist you today?</font></strong></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="422">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="413">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="413">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#008000">info:&nbsp;</font></strong><font color="#008000">Your
			Issue ID for this chat is LTK111530157318333X</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="329">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="320">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="320">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">Hi
			there! What can I do for you today? </font></font>
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="187">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="178">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="178">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">im
			bored of poker</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="202">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="193">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="193">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">think
			i want to leave</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="244">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="235">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="235">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">can
			you close my account</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="112">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="103">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="103">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">cheers</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="320">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="311">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="311">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">sure,
			let me close your PKR account</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="662">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="652">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="652">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">To
			be able to assist you, for security reasons, please confirm the
			following information:<br>1. Your date of birth <br>2. The first
			line of your home address <br>3. The answer to the following
			question:</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="82">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="73">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="73">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">no</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="214">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="205">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="205">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">just
			close my account</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="321">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="312">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="312">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">What
			was the name of your first pet?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="665">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="656">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="656">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">If
			you want to close your PKR account, I'll do it now, but please
			confirm the above questions first to make sure you are the correct
			account holder.</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="82">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="73">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="73">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">no</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="205">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="196">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="196">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">i'm
			logged in aready</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="221">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="211">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="211">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">One
			moment please...</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="115">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="106">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="106">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">fuck
			off</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="233">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="224">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="224">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">why
			would i want on you</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="201">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="192">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="192">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">not
			your fucking pet</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="132">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="123">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="123">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">dick
			head</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="662">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="653">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="653">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">Andy,
			if you continue using rude words, you will be banned from live
			chat permanently</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="375">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="366">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="366">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">and
			your PKR account has been closed now</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="356">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="346">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="346">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">Is
			there anything else I can help you with?</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="280">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="271">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="271">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">yeah
			can you open my account</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="239">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="230">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="230">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">ban
			me from chat though</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="309">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="300">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="300">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">talking
			to you isn't a fun expereince</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="217">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="208">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="208">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">you're
			not very helpful</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="561">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="552">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="552">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">I'm
			afraid, your account cannot be re-opened. I wish you a nice
			evening</font></font> 
			</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="93">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="84">
	</colgroup><tbody><tr>
		<td width="1"><font face="tahoma, new york, times, serif" size="2"><br></font></td>
		<td width="84">
			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#0000ff">Rizza:&nbsp;</font></strong><font color="#0000ff">Bye</font></font>
						</p>
		</td>
	</tr>
</tbody></table><font face="tahoma, new york, times, serif" size="2">
</font><table border="0" cellpadding="2" cellspacing="0" width="118">
	<colgroup><col width="1"><font face="tahoma, new york, times, serif">
	</font><col width="109">
	</colgroup><tbody><tr>
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			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#ff0000">Andy:&nbsp;</font></strong><font color="#ff0000">why
			not</font></font> 
			</p>
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			<p><font face="tahoma, new york, times, serif" size="2"><strong><font color="#008000">info:&nbsp;</font></strong><font color="#008000">Chat
			session has been terminated by the site operator.</font></font></p>
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</font><p style="margin-bottom: 0in"><font face="tahoma, new york, times, serif" size="2"><br></font>
</p><font face="tahoma, new york, times, serif" size="2">
</font><br><div><font color="#333333" face="times new roman, new york, times, serif" size="2"><i><br>Thanks and Regards,<br>MRSingh</i></font></div><br></div></body></html>
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