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Date: Wed, 1 Oct 2014 14:05:46 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
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Subject: LTK111530136969739X
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Hello Team, 

Can we please let all players know about 180 days rules if it comes to account closing for gambling issues? 180 days rules for Gambling addiction hasn't changed at all, so we don't want such account closure to come on chat within few days or weeks to consider reopening their account. 

# Emie, the email you send to the player was not on our PKR email format, please make sure you send email to player with the default format we already have. 

____________________________________________________________________________ 

Good afternoon! 

Some short feedback on this one which may potentially result in the customer getting back to us and complaining since, as he claimed gambling problems, we have not told him about the 180 days minimum account closure. 

If I can ask you to remind everyone in your team about the utmost importance of this matter. 

Thanks a lot 
Gaetano 
_____________________________________________________________________________ 

Regards, 
Ingo Moirangthem 
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><font face=3D"tahoma, new york, times, serif" size=3D"2"><br>Hello Team,<b=
r><br>&nbsp;&nbsp;Can we please let all players know about 180 days rules i=
f it comes to account closing for gambling issues? 180 days rules for Gambl=
ing addiction hasn't changed at all, so we don't want such account closure =
to come on chat within few days or weeks to consider reopening their accoun=
t.<br><br># Emie, the email you send to the player was not on our PKR email=
 format, please make sure you send email to player with the default format =
we already have.<br><br>___________________________________________________=
_________________________<br><br><font color=3D"#000099">Good afternoon!<br=
><br>Some short feedback on this one which may potentially result in the cu=
stomer getting back to us and complaining since, as he claimed gambling pro=
blems, we have not told him about the 180 days minimum account closure.<br>=
&nbsp;<br>If I can ask you to remind everyone in your team about the utmost=
 importance of this matter.<br>&nbsp;<br>Thanks a lot<br>Gaetano<br></font>=
&nbsp;&nbsp;&nbsp; ________________________________________________________=
_____________________<br><br>Regards, <br>Ingo Moirangthem</font></div></bo=
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