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Date: Thu, 20 Nov 2014 06:33:04 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Himanshu Bisht <himanshu@lsmindia.com>
Cc: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>
Message-ID: <29717891.383541416445384904.JavaMail.root@lsmindia.com>
In-Reply-To: <462333.348721415933044101.JavaMail.root@lsmindia.com>
Subject: Re: PKR LTK111530154850721X
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Have to agreed with player: 
Andy: you need to start reading the messages correctly 
Andy: and save them a whole load of time and hassle 




The following transcript has been automatically forwarded to you. 	

General Info 
	

Chat start time 	

Nov 19, 2014 9:43:59 AM EST 
	

Chat end time 	

Nov 19, 2014 9:59:45 AM EST 
	

Duration (actual chatting time) 	

00:15:45 
	

Operator 	

Harward 
	

Pre-Chat Survey 
	

What is your username / poker alias? 	

euphoric88 
	

Real Money Player? 	

Real Money Player 
	

What is your name? 	

Andy 
	

What is the nature of your question? 	

Other 
	

Exit Survey 
	

Please, rate your level of satisfaction with PKR overall 	

Poor 
	

If yes, please provide your email: 	

andy@euphoricsearch.com 
	

How would you rate the service you just received from your PKR representative? 	

Poor 
	

Feedback 	

piss poor - doesn't read messages properly - very slow. I would be embarrassed to have them working for me 
	

Would you like us to email you a transcript of this chat? 	

no 
	

Custom Variables 
	

IsRealMoney 	

False 
	

Ticket 	

LTK111530157156453X 
	

IsPlayMoney 	

True 
	

Login 	

False 
	

For full information see Chat Transcript Report 
	
	


	

Chat Transcript 
	

info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 8 seconds. Otherwise, for an immediate response you may consider chatting to Anna, our Virtual Agent: please click HERE . 
info: Hello! My name is Harward. How may I assist you today? 
info: Your Issue ID for this chat is LTK111530157156453X 
Andy: hi 
Andy: can you check you've got an email sent a few minutes ago 
Harward: May I know which email you are referring to? 
Harward: Hi there 
Andy: the one sent a few minutes ago 
Andy: LTK111530157156453X 
Harward: May I ask your username please? 
Andy: euphoric88 
Andy: i've already entered this into the system 
Andy: is it that crap i need to provide all my information again? 
Harward: Let me check it please 
Harward: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your home address 
3. The answer to the following question: 
Harward: What was the name of your first pet? 
Andy: 100284 
Andy: 100 leysholme crescent 
Andy: lucy 
Andy: want my pin number 
Andy: shirt of my back 
Andy: first born? 
Andy: keys? 
Harward: Thank you for confirming the details. 


Andy: now check the emails 
Andy: can you see the images attached? 
Andy: yes or no? 
Harward: One moment please... 
Harward: Hold one. Let me check it please. 
Harward: on* 
Harward: Thank you for waiting. I can see that you have send us an email today. 
Andy: i know you have that email - I told you that 
Andy: can you view the images? 
Andy: yes or no 
Harward: I am sorry but I am not able to see the images. 
Andy: is that because they are not in the email 
Andy: or because you persoanlly can't view them 
Andy: I sent them with the attached images 
Andy: so why can't you see the images 
Harward: One moment please... 
Andy: ok 
Andy: Im bored of waiting 
Andy: im going to go 
Andy: thanks for wasting my time 
Andy: seems to be the norm as part of the PKR team 
Harward: We customer service does not have the authorization to check the documents 
Harward: Only approved members of the security team are able to view the documents. 

Andy: but that's not what i asked 
Andy: Ffs 
Andy: read above 
Harward: Since you have attached the documents on the email, I will informed our security team about it 
Harward: so they can view the documents for you 
Harward: and they have view your documents, they will email you 
Andy: can you see if they have been received 
Andy: with the attachments 
Harward: I can only see you have attached the documents on the email, that's all 
Andy: that's all i wanted to know 
Andy: if they had been received 
Andy: you need to start reading the messages correctly 
Andy: would stop you coming across like an idiot to people 
Andy: and save them a whole load of time and hassle 


______________________________________________________________________ 
This email has been scanned by the Symantec Email Security.cloud service. 
For more information please visit http://www.symanteccloud.com 
______________________________________________________________________ 

______________________________________________________________________ 
This email has been scanned by the Symantec Email Security.cloud service. 
For more information please visit http://www.symanteccloud.com 
______________________________________________________________________ 

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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Arial; font-size: 10pt; color: #000000'>Have to agreed with player:<br><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> you need to start reading the messages
  correctly</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> and save them a whole load of time and hassle</span><br><br><br><!--[if gte mso 9]><xml>
 <o:OfficeDocumentSettings>
  <o:AllowPNG/>
 </o:OfficeDocumentSettings>
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<p class="MsoNormal"><b><span style="font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">The following
transcript has been automatically forwarded to you. </span></b></p>

<table class="MsoNormalTable" style="width:100.0%;mso-cellspacing:0in;border:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
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 <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">General Info</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:1">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat start time</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
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  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Nov 19, 2014
  9:43:59 AM EST</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:2">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
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  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat end time</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Nov 19, 2014
  9:59:45 AM EST</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:3">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Duration (actual
  chatting time)</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;00:15:45</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:4">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Operator</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Harward</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:5">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Pre-Chat Survey</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:6">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">What is your
  username / poker alias?</span></b><span style="font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;euphoric88</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:7">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Real Money Player?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Real Money
  Player</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:8">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">What is your name?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Andy</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:9">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">What is the nature
  of your question?</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Other</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:10">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:11">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Please, rate your
  level of satisfaction with PKR overall</span></b><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Poor</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:12">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">If yes, please
  provide your email:</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;<a href="mailto:andy@euphoricsearch.com">andy@euphoricsearch.com</a></span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:13">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">How would you rate
  the service you just received from your PKR representative? </span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;Poor</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:14">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Feedback</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;piss poor -
  doesn't read messages properly - very slow. I would be embarrassed to have
  them working for me</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:15">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Would you like us to
  email you a transcript of this chat?</span></b><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;no</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:16">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:17">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">IsRealMoney</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:18">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Ticket</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;LTK111530157156453X</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:19">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">IsPlayMoney</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;True</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:20">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Login</span></b><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:21">
  <td colspan="2" style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">For full information
  see &nbsp;<a href="https://sales.liveperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=1230156446&amp;site=10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:22;mso-yfti-lastrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
  <td style="border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066;display:none;
mso-hide:all">&nbsp;</span></p>

<table class="MsoNormalTable" style="width:100.0%;mso-cellspacing:0in;border:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
 3.75pt 3.75pt 3.75pt 3.75pt" width="100%" border="1" cellpadding="0" cellspacing="0">
 <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style="mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style="border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class="MsoNormal"><span class="callvis1"><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Thank you for contacting PKR! Please wait for
  a Support Representative to respond. &nbsp;You are now 1 in a queue of 1 you
  should wait about 0 minute(s) and 8 seconds. Otherwise, for an immediate
  response you may consider chatting to Anna, our Virtual Agent: please click <a href="http://www.pkr.com/en/support" target="_blank">HERE
  </a>.</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callvis1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> </span><strong><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:black">Hello! My name is Harward. How may I assist you today?</span></strong><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callvis1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Your Issue ID for this chat is
  LTK111530157156453X</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> hi</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> can you check you've got an email sent a few minutes
  ago</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> May I know which email you are referring
  to?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Hi there<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> the one sent a few minutes ago</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> LTK111530157156453X</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> May I ask your username please?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> euphoric88</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> i've already entered this into the system</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> is it that crap i need to provide all my
  information again?</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Let me check it please<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> To be able to assist you, for security
  reasons, please confirm the following information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> What was the name of your first pet?<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> 100284</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> 100 leysholme crescent </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> lucy</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> want my pin number</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> shirt of my back</span><span style="font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> first born?</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> keys?</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Thank you for confirming the details.<br>
  <br>
  <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> now check the emails</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> can you see the images attached?</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> yes or no?</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> One moment please...<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Hold one. Let me check it please.<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> on*<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Thank you for waiting. I can see that you
  have send us an email today.<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> i know you have that email - I told you that</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> can you view the images?</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> yes or no</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I am sorry but I am not able to see the
  images.<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> is that because they are not in the email</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> or because you persoanlly can't view them</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> I sent them with the attached images</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> so why can't you see the images</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> One moment please...<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> ok</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Im bored of waiting</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> im going to go</span><span style="font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> thanks for wasting my time</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> seems to be the norm as part of the PKR team</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> We customer service does not have the
  authorization to check the documents<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Only approved members of the security team
  are able to view the documents.<br>
  <br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> but that's not what i asked</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Ffs</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> read above</span><span style="font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Since you have attached the documents on
  the email, I will informed our security team about it<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> so they can view the documents for you<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> and they have view your documents, they
  will email &nbsp;you<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> can you see if they have been received </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> with the attachments</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Harward:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I can only see you have attached the
  documents on the email, that's all<br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> that's all i wanted to know</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> if they had been received </span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> you need to start reading the messages
  correctly</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> would stop you coming across like an idiot to
  people</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class="callop1"><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Andy:</span></span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> and save them a whole load of time and hassle</span><span style="font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
 </tr>
</tbody></table>

<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<br>
For more information please visit <a href="http://www.symanteccloud.com">http://www.symanteccloud.com</a><br>
______________________________________________________________________<br>
<br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<br>
For more information please visit <a href="http://www.symanteccloud.com">http://www.symanteccloud.com</a><br>
______________________________________________________________________</span></p>

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