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Date: Mon, 17 Feb 2014 22:03:46 +0530 (IST)
From: "Rahul K. Singh" <rahulsingh@lsmindia.com>
To: "Ramananda Moirangthem\\\"rahu" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>
Cc: Kachurin Vashi <kachurin@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	Mohit Mittal <mohit@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>
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Subject: Re: LTK11153091698102X
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----- Original Message -----
From: "Ramananda Moirangthem" <ramananda@lsmindia.com>
To: "Romesh Singh" <romesh@lsmindia.com>
Cc: "Rahul K. Singh" <rahulsingh@lsmindia.com>, "Kachurin Vashi" <kachurin@lsmindia.com>, "Pranjal Saxena" <pranjal@lsmindia.com>, "Mohit Mittal" <mohit@lsmindia.com>, "Shashank Mishra" <shashank@lsmindia.com>
Sent: Monday, February 17, 2014 4:21:40 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: LTK11153091698102X



good point..... but where is your player note? 



Thanks and Regards, 
MRSingh 

----- Original Message ----- 
From: "Romesh Singh" <romesh@lsmindia.com> 
To: "Rahul K. Singh" <rahulsingh@lsmindia.com>, "Kachurin Vashi" <kachurin@lsmindia.com>, "Pranjal Saxena" <pranjal@lsmindia.com>, "Mohit Mittal" <mohit@lsmindia.com>, "Shashank Mishra" <shashank@lsmindia.com> 
Cc: "Ramananda Moirangthem" <ramananda@lsmindia.com> 
Sent: Monday, February 17, 2014 4:10:31 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK11153091698102X 


Hi ALL 

It's confirmed that our UK Seniors are always trying to hide the mistake of UK agents. Please see below : 

[3:41:13 PM] Rizza: username - kayne1982, payer is asking where is his card ending with - 2324. I can see that it was archived on 31/01/2014. 
[3:41:31 PM] Ruggero: ok 
[3:41:51 PM] Rizza: And when I checked the last chat conversation, he didn't mention this card to archive 
[3:42:07 PM] Ruggero: I'm checking last chat > LTK11153066646106X 
[3:42:22 PM] Rizza: okay thanks 
[3:43:18 PM] Ruggero: Michael: can you please confirm wether these cards are personal cards or pre paid cards 
you: personal debit cards 
... 
Michael: ok those have now been done for you 
Michael: Is there anything else I can help you with? 
you: so can I now register a new card with my new address ? 
Michael: yes sure 
[3:43:35 PM] Ruggero: player requested to archive all personal cards 
[3:46:23 PM] Rizza: can I pass back to SecCards for enabling once again? 
[3:46:40 PM] Ruggero: sec.dep or sec.acgen. 
[3:46:41 PM] Ruggero: please 
[3:46:55 PM] Ruggero: they will check it and eventually re-enable it 
[3:47:01 PM] Rizza: thanks 
[3:47:12 PM] Ruggero: please ask him why he wants the card archived and now re-enabled 
[3:47:19 PM] Ruggero: so that security is aware of the explanation 
[3:54:42 PM] Rizza: He didn't mention any specific reason in the past, seems like he requested to remove as he don't have any free space that time, and even we didn't ask specific reason that time as well, thanks :) 
[3:55:02 PM] Ruggero: ok 


If this was done any of the agents of India, we will receive a feedback. 

Thanks and Regards 
Romesh Khundrakpam 
