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Date: Wed, 5 Nov 2014 02:14:56 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: "Prem K. Goyary" <prem@lsmindia.com>, M ramananda <ramananda@lsmindia.com>, 
	Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>
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In-Reply-To: <20944513.272501415133867618.JavaMail.root@lsmindia.com>
Subject: Re: Harward - LTK111530152077323X
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Why I have no response to this email? 

Asking security questions is something which should be known to an agent on first day briefing. 

Lately, there is a rise in complaints and poor rating overall for everyone. If things won't improve anytime soon, we will need to take strict measures which does not rule out removing the agent from account. 

----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Prem K. Goyary" <prem@lsmindia.com>, "M ramananda" <ramananda@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <himanshu@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com> 
Sent: Tuesday, November 4, 2014 5:11:01 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: FW: Harward - LTK111530152077323X 




Even after months, cannot follow basic procedure? 











From: Diego D'Alessandro [mailto:Diego.D'Alessandro@pkrtech.com] 
Sent: Saturday, November 01, 2014 8:17 AM 
To: India 
Cc: CSSupervisor; SeniorCS 
Subject: Harward - LTK111530152077323X 



Hi there, 



Player has been informed about his deposit limits and transactions without asking for security questions. 



After informing Harward about that with a private message, he asked for security questions and player left the chat. 



I looked at this chat only by luck as I am not able to check every single chat that come to us. 



Thanks, 



Diego 
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 10pt; color: #000000'><br>Why I=
 have no response to this email?<br><br>Asking security questions is someth=
ing which should be known to an agent on first day briefing.<br><br>Lately,=
 there is a rise in complaints and poor rating overall for everyone. If thi=
ngs won't improve anytime soon, we will need to take strict measures which =
does not rule out removing the agent from account.<br><br>----- Original Me=
ssage -----<br>From: "Akhil P Walia" &lt;akhil@lsmindia.com&gt;<br>To: "Pre=
m K. Goyary" &lt;prem@lsmindia.com&gt;, "M ramananda" &lt;ramananda@lsmindi=
a.com&gt;, "Akhil Aggarwal" &lt;akhilaggarwal@lsmindia.com&gt;, "Himanshu B=
isht" &lt;himanshu@lsmindia.com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&g=
t;, "romesh singh" &lt;romesh@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@l=
smindia.com&gt;<br>Sent: Tuesday, November 4, 2014 5:11:01 AM GMT +05:30 Ch=
ennai, Kolkata, Mumbai, New Delhi<br>Subject: FW: Harward - LTK111530152077=
323X<br><br><style>p { margin: 0; }</style><div style=3D"font-family: Arial=
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<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot=
;Tahoma&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times N=
ew Roman&quot;">Even after months, cannot follow basic procedure?<br></span=
></b></p><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-fam=
ily:&quot;Tahoma&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quo=
t;Times New Roman&quot;"><br></span></b></p><p class=3D"MsoNormal"><b><span=
 style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&=
quot;; mso-fareast-font-family:&quot;Times New Roman&quot;"></span></b></p>=
<hr><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&=
quot;Tahoma&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Tim=
es New Roman&quot;"><br></span></b></p><p class=3D"MsoNormal"><b><span styl=
e=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;=
; mso-fareast-font-family:&quot;Times New Roman&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif=
&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;"> Diego D'Aless=
andro [mailto:Diego.D'Alessandro@pkrtech.com] <br>
<b>Sent:</b> Saturday, November 01, 2014 8:17 AM<br>
<b>To:</b> India<br>
<b>Cc:</b> CSSupervisor; SeniorCS<br>
<b>Subject:</b> Harward - LTK111530152077323X</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">Hi
there,</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">&nbsp;</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">Player
has been informed about his deposit limits and transactions without asking =
for
security questions.</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">&nbsp;</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">After
informing Harward about that with a private message, he asked for security
questions and player left the chat.</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">&nbsp;</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">I
looked at this chat only&nbsp;by luck as I am not able to check every singl=
e
chat that come to us.</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">&nbsp;</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">Thanks,</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">&nbsp;</span></p>

<p><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;san=
s-serif&quot;;color:black">Diego</span></p>

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