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Date: Thu, 26 Sep 2013 03:05:03 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Ashish Gupta <ashishg@lsmindia.com>, saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <7100435.1771380144903849.JavaMail.root@lsmindia.com>
Subject: .COM site not accessible from France
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Player has been emailed already as advised below. However, please keep in m=
ind that .COM site is not accessible from France as people would automatica=
lly be redirected to .FR site due to local jurisdiction restrictions. Any p=
layer registered on .COM site currently in France will need to wait until h=
e leaves France.=20






Hi there,=20



I don=E2=80=99t think there is any need to let security know about that guy=
=E2=80=99s holiday in France. However he should have been informed in the c=
hat that he will not be able to play or login while he=E2=80=99s in France.=
 He will not have access to PKR.COM and will be automatically redirected to=
 PKR.FR where he does not have an account so his login details will not wor=
k.=20



Can someone email him to explain he will not be able to login to PKR until =
he leaves France?=20



Cheers=20


Stephanie Hervet=20




From: Chat Audit [ mailto:Chataudit@liveperson.com ]=20
Sent: 25 September 2013 14:27=20
To: Stephanie Hervet=20
Subject: Excellent Rating=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Sep 25, 2013 8:42:33 AM EST=20
=09

Chat end time =09

Sep 25, 2013 9:18:30 AM EST=20
=09

Duration (actual chatting time) =09

00:35:56=20
=09

Operator =09

Ralph=20
=09

Pre-Chat Survey=20
=09

Quel est l'objet de votre requ=C3=AAte? =09

Oubli du mot de passe ou du pseudo=20
=09

Quel est votre pseudo PKR? =09

venturah=20
=09

Exit Survey=20
=09

Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR en g=C3=A9n=C3=A9r=
al =09

Excellent=20
=09

Commentaires =09

Tr=C3=A9s efficace et tr=C3=A8s professional.=20
=09

Comment qualifieriez-vous le service que vous venez de recevoir avec l=E2=
=80=99assistant PKR ? =09

Excellent=20
=09

Souhaitez vous recevoir une copie de cette discussion par e-mail? =09

no=20
=09

Custom Variables=20
=09

visitor_profile =09

PKR.FR button=20
=09

Resolution =09

1366,728=20
=09

Login =09

False=20
=09

IsRealMoney =09

False=20
=09

skill =09

Real Money London=20
=09

IsPlayMoney =09

True=20
=09

language =09

fr=20
=09

room =09

Real Money Player-fr=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR =
! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 3 seconde(s).=20
info: Bonjour ! Je suis Ralph. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153015280=
353X=20
Ricardo: Translation is ON=20
Ricardo: [Bonjour,]=20
Ricardo: Hello=20
Ralph: Hi There=20
Ricardo: Agent Translation[bonjour]=20
Ricardo: [Je ne sais pas mes acc=C3=A9s a PKR,pourriez-vous m=C3=A1ider?]=
=20
Ricardo: I do not know my access to PKR, could you help?=20
Ralph: Do you mean you forgot your login details?=20
Ricardo: Agent Translation[Entendez-vous que vous avez oubli=C3=A9 vos iden=
tifiants ?]=20
Ricardo: [Oui.]=20
Ricardo: Yes.=20
Ralph: May I ask your register email address please?=20
Ricardo: Agent Translation[Puis-je demander =C3=A0 votre adresse de courrie=
r =C3=A9lectronique du Registre s'il vous pla=C3=AEt ?]=20
Ricardo: [Je ne sais pas le adress de courrier que je registr=C3=A9,je ne j=
ou=C3=A9 pas =C3=A0 plus d'un an. Avec mes coordon=C3=A9es c=C3=A9st possib=
le?]=20
Ricardo: I do not know the e-mail address that I registered, I played not f=
arewell for one year. With my possible cest coordinates?=20
Ralph: What is your full name?=20
Ricardo: Agent Translation[Quel est votre nom complet ?]=20
Ricardo: [Ricardo Jorge Gra=C3=A7a Carvalho]=20
Ricardo: Ricardo Jorge Gra=C3=A7a Carvalho=20
Ralph: please let me know your first name and last name=20
Ricardo: Agent Translation[s'il vous pla=C3=AEt faites le moi savoir votre =
pr=C3=A9nom et nom de famille]=20
Ricardo: [Pr=C3=A9nom: Ricardo Nom: Carvalho]=20
Ricardo: Name: Ricardo name: Carvalho=20
Ralph: What is your date of birth?=20
Ricardo: Agent Translation[Quelle est votre date de naissance ?]=20
Ricardo: [26 septembre 1981]=20
Ricardo: September 26, 1981=20
Ralph: I see, When you create an account did you remember what name you ent=
er?=20
Ricardo: Agent Translation[Je vois, lorsque vous cr=C3=A9ez un compte vous =
=C3=AAtes-vous rappel=C3=A9 quel nom que vous entrez ?]=20
Ricardo: [je pense que serait venturah ou venturah11.]=20
Ricardo: I think that would be venturah or venturah11.=20
Ralph: Who is your favourite singer/pop star?=20
Ricardo: Agent Translation[Qui est votre favori chanteur/pop star ?]=20
Ricardo: [Je pense que serait Booba.]=20
Ricardo: I think that would be blase.=20
Ralph: What was the name of your first pet?=20
Ricardo: [C=C3=A9st difficile parce que je ne me recorde pas.]=20
Ricardo: This is difficult because I me do not recorde.=20
Ricardo: Agent Translation[Quel =C3=A9tait le nom de votre premier animal d=
e compagnie ?]=20
Ricardo: [tysen]=20
Ricardo: tysen=20
Ralph: I see. From which country you register your PKR account?=20
Ricardo: Agent Translation[Je vois. De quel pays vous inscrire votre compte=
 PKR ?]=20
Ricardo: [Portugal]=20
Ricardo: Portugal=20
Ralph: Did you remember your address from Portugal?=20
Ricardo: Agent Translation[Avez-vous pens=C3=A9 votre adresse du Portugal ?=
]=20
Ricardo: [Rua Jos=C3=A9 Ribeiro n=C2=BA26 2300 Tomar]=20
Ricardo: Rua Jos=C3=A9 Ribeiro No 26 2300 Tomar=20
Ralph: any other address apart from that?=20
Ricardo: Agent Translation[toute autre adresse en dehors de cela ?]=20
Ricardo: [Non.. C'est possible que registr=C3=A9 quand je habit=C3=A9 en Su=
isse, mais je ne sais pas encore l'adress. Mais de Porrtugal de justement c=
ela.]=20
Ricardo: Non... It is possible that registered when I lived in Switzerland,=
 but I do not yet know the address. But Porrtugal of just that.=20
Ralph: Did you remember when did you registered/create your pkr account?=20
Ricardo: Agent Translation[Avez-vous pens=C3=A9 quand avez-vous enregistr=
=C3=A9/cr=C3=A9=C3=A9 votre compte PKR ?]=20
Ricardo: [Je ne sais pas. Parce que je m'inscrire en plusieurs sites de pok=
er. 4/5 ans..]=20
Ricardo: I do not know. Because I register at several sites in poker. 4/5 y=
ears.=20
Ralph: Can you please let me know where are you currently located right now=
?=20
Ricardo: Agent Translation[Pouvez s'il vous pla=C3=AEt laissez-moi savoir o=
=C3=B9 vous =C3=AAtes actuellement situ=C3=A9 en ce moment ?]=20
Ricardo: [En France. Vacances.]=20
Ricardo: In France. Holiday.=20
Ricardo: [C=C3=A9st difficile pour vous m'aider?]=20
Ricardo: Difficult CEST to you help me?=20
Ralph: ah! I see. Your username is venturah11 and the register email addres=
s is aventura_h11@hotmail.com=20
Ricardo: Agent Translation[Ah ! Je vois. Votre nom d'utilisateur est ventur=
ah11 et le registre email address est aventura_h11@hotmail.com ]=20
Ricardo: [Oh merci. C'est possible de changer mon email adress? Je n'ai pas=
 d=C3=A1cc=C3=A9s =C3=A0 cet email.]=20
Ricardo: Oh thank you. Is it possible to change my email address? I do not =
have access to email.=20
Ralph: sure, please let me know your new email address=20
Ricardo: Agent Translation[bien s=C3=BBr, s'il vous pla=C3=AEt laissez-moi =
savoir votre nouvelle adresse e-mail]=20
Ricardo: [rdc.industries@hotmail.com]=20
Ricardo: rdc.industries@hotmail.com=20
Ralph: Thanks, is this your personal email address or work email address?=
=20
Ricardo: Agent Translation[Merci. est-ce votre adresse personnelle ou adres=
se de courrier =C3=A9lectronique professionnelle ?]=20
Ricardo: [particulier. Pourriez-vous me envoi=C3=A9 le pass pour faire le l=
ogin]=20
Ricardo: particular. Could you me send the pass to the login=20
Ralph: Your email address has now been updated, and I send the new password=
 to rdc.industries@hotmail.com=20
Ricardo: Agent Translation[Votre adresse email a =C3=A9t=C3=A9 mis =C3=A0 j=
our, et j'ai envoyer le nouveau mot de passe =C3=A0 rdc.industries@hotmail.=
com ]=20
Ralph: ake sure you change it to one of your choice as soon as you log in.=
=20

Please note when changing the password, the field "old password" is the Pas=
sword I just sent you, and the "new Password" can be a new one of your choi=
ce.=20
Ricardo: Agent Translation[Ake s=C3=BBr que vous le changiez =C3=A0 l'un de=
 votre choix d=C3=A8s que vous ouvrez une session.Attention lorsque vous ch=
angez le mot de passe, le champ =C2=AB ancien mot de passe =C2=BB est le mo=
t de passe que je vous envoie juste, et le =C2=AB nouveau mot de passe =C2=
=BB peut =C3=AAtre un autre de votre choix.]=20
Ricardo: [Merci beaucoup votre patience.]=20
Ricardo: Thank you much your patience.=20
Ralph: You are welcome.=20
Ralph: Is there anything else I can help you with?=20
Ricardo: Agent Translation[De rien.]=20
Ricardo: Agent Translation[Y a-t-il autre chose que je puisse faire pour vo=
us aider ?]=20
Ricardo: [Non, c'est tout. Merci de votre disponibilit=C3=A9. Bonne journ=
=C3=A9e =C3=A0 vous.]=20
Ricardo: No, that's all. Thank you for your availability. Good day to you.=
=20
Ralph: You are welcome.=20
Ralph: Please feel free to fill out our feedback survey by clicking CLOSE a=
t the top of the window. Enjoy the rest of the day.=20
Ricardo: Agent Translation[De rien.]=20
Ricardo: Agent Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 r=
emplir notre sondage en cliquant sur fermer en haut de la fen=C3=AAtre. Bon=
ne fin de journ=C3=A9e.]=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'>Player =
has been emailed already as advised below. However, please keep in mind tha=
t .COM site is not accessible from France as people would automatically be =
redirected to .FR site due to local jurisdiction restrictions. Any player r=
egistered on .COM site currently in France will need to wait until he leave=
s France.<br><br><br><hr><br><!--[if gte mso 9]><xml>
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Hi there,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">I don=E2=80=99t think=
 there is any need to let
security know about that guy=E2=80=99s holiday in France. However he should=
 have been
informed in the chat that he will not be able to play or login while he=E2=
=80=99s in
France. He will not have access to PKR.COM and will be automatically redire=
cted
to PKR.FR where he does not have an account so his login details will not w=
ork.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Can someone email him=
 to explain he will
not be able to login to PKR until he leaves France?</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Cheers <br></span></p=
><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;C=
alibri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Stephanie Hervet</spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&q=
uot;Calibri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB"><br></span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit [<a href=
=3D"mailto:Chataudit@liveperson.com">mailto:Chataudit@liveperson.com</a>] <=
br>
<b>Sent:</b> 25 September 2013 14:27<br>
<b>To:</b> Stephanie Hervet<br>
<b>Subject:</b> Excellent Rating</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB">The following transcr=
ipt has been
automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
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  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
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pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 25, 2013 8:42:33 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat end time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
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pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 25, 2013 9:18:30 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:35:56</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Ralph</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Pre-Chat Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Quel est l'objet de votre requ=C3=AAte?</span></b><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Oubli du mot de passe ou du pseudo</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Quel est votre pseudo PKR?</span></b><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;venturah</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR e=
n g=C3=A9n=C3=A9ral </span></b><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Commentaires</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Tr=C3=A9s efficace et tr=C3=A8s professional.</span>=
</p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Comment qualifieriez-vous le service que vous venez de
  recevoir avec l=E2=80=99assistant PKR ?</span></b><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Souhaitez vous recevoir une copie de cette discussion par
  e-mail?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;no</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">visitor_profile</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;PKR.FR button</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Resolution</span></b><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1366,728</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Login</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsRealMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">skill</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money London</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">IsPlayMoney</span></b><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;True</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:20">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;fr</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:21">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money Player-fr</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:22">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D988491119&amp;=
site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:23;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all;mso-ansi-language:EN-GB" lang=3D"EN=
-GB">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Merci
  d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR ! Veuillez=
 patienter jusqu'=C3=A0 ce
  qu=E2=80=99un op=C3=A9rateur vous r=C3=A9ponde. Vous =C3=AAtes maintenant=
 1 sur une file d'attente
  de 1, le temps d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 3 s=
econde(s).</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Bonjour
  ! Je suis Ralph. Comment puis-je vous assister aujourd=E2=80=99hui?</span=
></strong><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Le
  num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153015280353X</s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  Translation is ON</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [Bonjour,] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Hello</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Hi
  There <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[bonjour] </span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Je ne
  sais pas mes acc=C3=A9s a PKR,pourriez-vous m=C3=A1ider?] </span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> I do
  not know my access to PKR, could you help?</span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Do
  you mean you forgot your login details?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Entendez-vous que vous avez oubli=C3=A9 vos identifiants ?] <=
/span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;=
sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Oui.] </span><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Yes.</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> May
  I ask your register email address please? <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Puis-je demander =C3=A0 votre adresse de courrier =C3=A9lectr=
onique du
  Registre s'il vous pla=C3=AEt ?] </span><span style=3D"font-size:8.0pt;fo=
nt-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Je ne
  sais pas le adress de courrier que je registr=C3=A9,je ne jou=C3=A9 pas =
=C3=A0 plus d'un an.
  Avec mes coordon=C3=A9es c=C3=A9st possible?] </span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> I do
  not know the e-mail address that I registered, I played not farewell for =
one
  year. With my possible cest coordinates?</span><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  What is your full name?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Quel est votre nom complet ?] </span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [Ricardo Jorge Gra=C3=A7a Carvalho] </span><span style=3D"font-size:8.0pt=
;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Ricardo
  Jorge Gra=C3=A7a Carvalho</span><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  please let me know your first name and last name<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[s'il vous pla=C3=AEt faites le moi savoir votre pr=C3=A9nom e=
t nom de
  famille] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [Pr=C3=A9nom: Ricardo Nom: Carvalho] </span><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Name: Ricardo
  name: Carvalho</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  What is your date of birth?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Quelle est votre date de naissance&nbsp; ?] </span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [26
  septembre 1981] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  September 26, 1981</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> I
  see, When you create an account did you remember what name you enter?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Je vois, lorsque vous cr=C3=A9ez un compte vous =C3=AAtes-vou=
s rappel=C3=A9 quel
  nom que vous entrez ?] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [je
  pense que serait venturah ou venturah11.] </span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> I think
  that would be venturah or venturah11.</span><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Who
  is your favourite singer/pop star?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Qui est votre favori chanteur/pop star ?] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Je
  pense que serait Booba.] </span><span style=3D"font-size:8.0pt;font-famil=
y:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> I think
  that would be blase.</span><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  What was the name of your first pet?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [C=C3=A9st
  difficile parce que je ne me recorde pas.] </span><span style=3D"font-siz=
e:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> This is
  difficult because I me do not recorde.</span><span style=3D"font-size:8.0=
pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Quel =C3=A9tait le nom de votre premier animal de compagnie&n=
bsp; ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [tysen]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> tysen</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> I
  see. From which country you register your PKR account?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Je vois. De quel pays vous inscrire votre compte PKR ?] </spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [Portugal] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  Portugal</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Did
  you remember your address from Portugal?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Avez-vous pens=C3=A9 votre adresse du Portugal ?] </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Rua
  Jos=C3=A9 Ribeiro n=C2=BA26 2300 Tomar] </span><span style=3D"font-size:8=
.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Rua
  Jos=C3=A9 Ribeiro No 26 2300 Tomar</span><span style=3D"font-size:8.0pt;f=
ont-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> any
  other address apart from that?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[toute autre adresse en dehors de cela ?] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Non..
  C'est possible que registr=C3=A9 quand je habit=C3=A9 en Suisse, mais je =
ne sais pas
  encore l'adress. Mais de Porrtugal de justement cela.] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Non...
  It is possible that registered when I lived in Switzerland, but I do not =
yet
  know the address. But Porrtugal of just that.</span><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Did
  you remember when did you registered/create your pkr account?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Avez-vous pens=C3=A9 quand avez-vous enregistr=C3=A9/cr=C3=A9=
=C3=A9 votre compte PKR
  ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Je ne
  sais pas. Parce que je m'inscrire en plusieurs sites de poker. 4/5 ans..]=
 </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quo=
t;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> I do not
  know. Because I register at several sites in poker. 4/5 years.</span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Can
  you please let me know where are you currently located right now?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Pouvez s'il vous pla=C3=AEt laissez-moi savoir o=C3=B9 vous =
=C3=AAtes
  actuellement situ=C3=A9 en ce moment ?] </span><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [En
  France. Vacances.] </span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> In
  France. Holiday.</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [C=C3=A9st
  difficile pour vous m'aider?] </span><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  Difficult CEST to you help me?</span><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> ah!
  I see. Your username is venturah11 and the register email address is <a h=
ref=3D"mailto:aventura_h11@hotmail.com">aventura_h11@hotmail.com</a><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Ah ! Je vois. </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red;mso-ansi=
-language:FR" lang=3D"FR">Votre nom
  d'utilisateur est venturah11 et le registre email address est </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:red"><a href=3D"mailto:aventura_h11@hotmail.com"><span style=
=3D"mso-ansi-language:
  FR" lang=3D"FR">aventura_h11@hotmail.com</span></a></span><span style=3D"=
font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red;ms=
o-ansi-language:FR" lang=3D"FR">] </span><span style=3D"font-size:8.0pt;fon=
t-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">Ricardo:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [Oh merci. </span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red">C'est p=
ossible de changer mon
  email adress? Je n'ai pas d=C3=A1cc=C3=A9s =C3=A0 cet email.] </span><spa=
n style=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Oh
  thank you. Is it possible to change my email address? I do not have acces=
s to
  email.</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  sure, please let me know your new email address<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[bien s=C3=BBr, s'il vous pla=C3=AEt laissez-moi savoir votre =
nouvelle
  adresse e-mail] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [rdc.industries@hotmail.com] </span><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> <a href=3D"mailto:rdc.industries@hotmail.com">rdc.industries=
@hotmail.com</a></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Thanks,
  is this your personal email address or work email address?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Merci. est-ce votre adresse personnelle ou adresse de courrie=
r
  =C3=A9lectronique professionnelle ?] </span><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  [particulier. Pourriez-vous me envoi=C3=A9 le pass pour faire le login] <=
/span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;=
sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red">
  particular. Could you me send the pass to the login</span><span style=3D"=
font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;colo=
r:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Your email address has now been updated, and I send the new password to <=
a href=3D"mailto:rdc.industries@hotmail.com">rdc.industries@hotmail.com</a>=
<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Votre adresse email a =C3=A9t=C3=A9 mis =C3=A0 jour, et j'ai =
envoyer le nouveau
  mot de passe =C3=A0 <a href=3D"mailto:rdc.industries@hotmail.com">rdc.ind=
ustries@hotmail.com</a>]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> ake
  sure you change it to one of your choice as soon as you log in.<br>
  <br>
  Please note when changing the password, the field "old password" is
  the Password I just sent you, and the "new Password" can be a new
  one of your choice.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Ake s=C3=BBr que vous le changiez =C3=A0 l'un de votre choix =
d=C3=A8s que vous
  ouvrez une session.Attention lorsque vous changez le mot de passe, le cha=
mp =C2=AB
  ancien mot de passe =C2=BB est le mot de passe que je vous envoie juste, =
et le =C2=AB
  nouveau mot de passe =C2=BB peut =C3=AAtre un autre de votre choix.] </sp=
an><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;san=
s-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Merci
  beaucoup votre patience.] </span><span style=3D"font-size:8.0pt;font-fami=
ly:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Thank
  you much your patience.</span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> You
  are welcome.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[De rien.] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[Y a-t-il autre chose que je puisse faire pour vous aider&nbsp=
; ?]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> [Non,
  c'est tout. Merci de votre disponibilit=C3=A9. Bonne journ=C3=A9e =C3=A0 =
vous.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> No,
  that's all. Thank you for your availability. Good day to you.</span><span=
 style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&=
quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> You
  are welcome.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ralph:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Please feel free to fill out our feedback survey by clicking CLOSE at the=
 top
  of the window. Enjoy the rest of the day.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[De rien.] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Ricardo:</span></span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:red"> Agent
  Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remplir notre =
sondage en cliquant
  sur fermer en haut de la fen=C3=AAtre. Bonne fin de journ=C3=A9e.] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"></span></p>
  </td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

<p class=3D"MsoNormal"><span style=3D"mso-fareast-font-family:&quot;Times N=
ew Roman&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

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