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Date: Tue, 11 Feb 2014 13:53:25 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Akhil P Walia <akhil@lsmindia.com>
Cc: Amol Tyagi <amol@lsmindia.com>, Kachurin Vashi <kachurin@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, Mohit Mittal <mohit@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
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In-Reply-To: <3474564.18241392106902328.JavaMail.root@lsmindia.com>
Subject: Re: LTK11153067540264X
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Most .fr and .IT players has lots of a/c register with us due to documents =
deadline/account not verified on time, so one need to check if the player a=
lready has an a/c before and check the reason behind their account closure,=
 or if there is any active account .=20

In this case, it appear Rahul forgot to check for any dup account for the s=
aid player.=20



Thanks and Regards,=20
MRSingh=20

----- Original Message -----=20
From: "Akhil P Walia" <akhil@lsmindia.com>=20
To: "Kachurin Vashi" <kachurin@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia=
.com>, "Mohit Mittal" <mohit@lsmindia.com>, "Shashank Mishra" <shashank@lsm=
india.com>, "Pranjal Saxena" <pranjal@lsmindia.com>, "M. ramananda Singh" <=
ramananda@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "romesh sing=
h" <romesh@lsmindia.com>=20
Cc: "Amol Tyagi" <amol@lsmindia.com>=20
Sent: Monday, February 10, 2014 11:36:33 PM GMT +05:30 Chennai, Kolkata, Mu=
mbai, New Delhi=20
Subject: LTK11153067540264X=20


Please note the feedback below for .FR account closures.=20




French players do have the ability to close their account and open a new on=
e for any reason however, if it=E2=80=99s related to bonus or affiliate abu=
se then we should not allow it. In this case, username: DavWolfOffPKRSt was=
 created for a rakeback deal, so we closed this account and he will now hav=
e to use TheWolfOffAnySt.=20



In relation to the username, if a player asks us directly =E2=80=9C can I c=
lose my account in order to open one with a new username =E2=80=9D, we have=
 to acknowledge the request for the account closure and there is nothing we=
 can do to avoid them creating a new account. However, the problem was that=
 this player was specifically informed in chat he would have to create a ne=
w account.=20



Moving forward please do not prompt players to do this, it can be passed to=
 us for review if they wish to change it but they should never be informed =
to create a new account for this reason.=20


*---=20




Ricky: I am sorry David , you cannot change the username=20

vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 David, vous ne pouvez pas =
modifier le nom d'utilisateur]=20

Ricky: but if you do wish to use a new username=20

vous: Agent Translation[mais si vous ne souhaitez pas utiliser un nom d'uti=
lisateur]=20

vous: [ah mince c vraiment genant pouvez faire quelque chose afin que je pu=
isse changer svp]=20

vous: Ah thin it really is annoying can do something so I can change it ple=
ase=20

Ricky: then in this case you need to create a new account=20

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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #003333'=
><font face=3D"tahoma, new york, times, serif" size=3D"2"><br>Most .fr and =
.IT players has lots of a/c register with us due to documents deadline/acco=
unt not verified on time, so one need to check if the player already has an=
 a/c before and check the reason behind their account closure, or if there =
is any active account.<br><br>In this case, it appear Rahul forgot to check=
 for any dup account for the said player.<br></font><div><font face=3D"time=
s new roman, new york, times, serif" size=3D"2"><br><font color=3D"#333333"=
><i><br>Thanks and Regards,<br>MRSingh</i></font></font></div><font face=3D=
"tahoma, new york, times, serif" size=3D"2"><br><br>----- Original Message =
-----<br>From: "Akhil P Walia" &lt;akhil@lsmindia.com&gt;<br>To: "Kachurin =
Vashi" &lt;kachurin@lsmindia.com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&=
gt;, "Mohit Mittal" &lt;mohit@lsmindia.com&gt;, "Shashank Mishra" &lt;shash=
ank@lsmindia.com&gt;, "Pranjal Saxena" &lt;pranjal@lsmindia.com&gt;, "M. ra=
mananda Singh" &lt;ramananda@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@ls=
mindia.com&gt;, "romesh singh" &lt;romesh@lsmindia.com&gt;<br>Cc: "Amol Tya=
gi" &lt;amol@lsmindia.com&gt;<br>Sent: Monday, February 10, 2014 11:36:33 P=
M GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: LTK11153067540=
264X<br><br></font><style>p { margin: 0; }</style><div style=3D"font-size: =
10pt; color: rgb(0, 0, 0);"><font face=3D"tahoma, new york, times, serif" s=
ize=3D"2">Please note the feedback below for .FR account closures.<br><br><=
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<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
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">French
players do have the ability to close their account and open a new one for a=
ny
reason however, if it=E2=80=99s related to bonus or affiliate abuse then we=
 should not
allow it. In this case, username: DavWolfOffPKRSt was created for a rakebac=
k
deal, so we closed this account and he will now have to use TheWolfOffAnySt=
. </span></b></font></p><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><b>

</b></font><p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, se=
rif" size=3D"2"><b><span style=3D"color:black;mso-ansi-language:EN-GB" lang=
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s, serif" size=3D"2"><b>

</b></font><p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, se=
rif" size=3D"2"><b><span style=3D"color:black;mso-ansi-language:EN-GB" lang=
=3D"EN-GB">In
relation to the username, if a player asks us directly =E2=80=9C<i>can I cl=
ose my
account in order to open one with a new username</i>=E2=80=9D, we have to a=
cknowledge
the request for the account closure and there is nothing we can do to avoid
them creating a new account. However, the problem was that this player was
specifically informed in chat he would have to create a new account. </span=
></b></font></p><font face=3D"tahoma, new york, times, serif" size=3D"2"><b=
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</b></font><p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, se=
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s, serif" size=3D"2"><b>

</b></font><p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, se=
rif" size=3D"2"><b><span style=3D"color:black;mso-ansi-language:EN-GB" lang=
=3D"EN-GB">Moving
forward please do not prompt players to do this, it can be passed to us for
review if they wish to change it but they should never be informed to creat=
e a
new account for this reason. </span></b></font></p>

<font face=3D"tahoma, new york, times, serif" size=3D"2"><br><br><br>*---<b=
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<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">Ricky: I am sorry David , you cannot change the username</span><span styl=
e=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 David, vous ne pouvez pa=
s
modifier le nom d'utilisateur]</span><span style=3D"color:black; mso-ansi-l=
anguage:EN-GB" lang=3D"EN-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">Ricky: but if you do wish to use a new username</span><span style=3D"colo=
r:black;mso-ansi-language:EN-GB" lang=3D"EN-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">vous: Agent Translation[mais si vous ne souhaitez pas utiliser un nom
d'utilisateur]</span><span style=3D"color:black;mso-ansi-language: EN-GB" l=
ang=3D"EN-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">vous: [ah mince c vraiment genant pouvez faire quelque chose afin que je
puisse changer svp]</span><span style=3D"color:black;mso-ansi-language: EN-=
GB" lang=3D"EN-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">vous: Ah thin it really is annoying can do something so I can change it
please</span><span style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN=
-GB"></span></font></p>

<p class=3D"MsoNormal"><font face=3D"tahoma, new york, times, serif" size=
=3D"2"><span style=3D"color:#4F81BD;mso-ansi-language: EN-GB" lang=3D"EN-GB=
">Ricky: then in this case you need to create a&nbsp; new account </span><s=
pan style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN-GB"></span></f=
ont></p>

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