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Date: Fri, 27 Jun 2014 16:24:20 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: "Surya p. Tiwari" <surya@lsmindia.com>, "Prem K. Goyary" <prem@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Kachurin Vashi <kachurin@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
Message-ID: <31664891.190431403866460174.JavaMail.root@lsmindia.com>
In-Reply-To: <18822901.184361403770620878.JavaMail.root@lsmindia.com>
Subject: PKR C-SAT & Productivity Reports for 25 June'2014
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Hello Guys, 



Please find the attached PKR C- SAT & Productivity Reports for 25 June '2014 

Also, see the attachment of your online timings: 


	Agent 	Avg Wait Time 	Max wait time 	Avg. Chat Length 	Avg.Response Time 	Login Time 	Engage Time 	Time Online 
	Romesh 	0:00:17 	0:05:25 	0:11:47 	0:00:27 	9:08:00 	6:22:31 	7:56:16 
	Rahul Kumar 	0:00:09 	0:02:41 	0:09:31 	0:00:26 	9:24:53 	4:51:04 	8:20:28 
	Emelyn 	0:00:11 	0:05:10 	0:09:37 	0:00:31 	8:56:15 	5:00:20 	8:01:20 
	Surya 	0:01:57 	0:13:39 	0:14:34 	0:00:36 	7:31:36 	3:28:50 	5:40:18 
	Prem 	0:00:12 	0:05:25 	0:14:16 	0:00:38 	8:50:23 	6:21:58 	7:53:31 
	Total 	0:00:33 	0:13:39 	0:11:57 	0:00:32 	43:51:07 	26:04:43 	37:51:53 

Regards 
MRSingh 

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an class=3D"Object" id=3D"OBJ_PREFIX_DWT299"><span class=3D"Object" id=3D"O=
BJ_PREFIX_DWT309">SAT</span></span></span></span></span></span></span></spa=
n></span></span></span></span></span></span></span></span></span></span></s=
pan></span></span></span></span></span></span></span></span></span></span><=
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an></span></span></span></span></span></span></span></span></span></span></=
span></span></span></span></span></span></span></span></span></span></span>=
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an></span></span></span></span></span></span></span></span></span></span></=
span></span></span></span></span></span></span></span></span></span> &amp; =
Productivity Reports for 25 <span class=3D"Object" id=3D"OBJ_PREFIX_DWT1850=
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<span class=3D"Object" id=3D"OBJ_PREFIX_DWT1514"><span class=3D"Object" id=
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n class=3D"Object" id=3D"OBJ_PREFIX_DWT310">June</span></span></span></span=
></span></span></span></span></span></span></span></span></span></span></sp=
an></span></span></span></span>'2014<br></b></u></div><u><b><br></b></u>Als=
o, see the attachment of your online timings:<br><br>
<table frame=3D"VOID" cols=3D"8" rules=3D"NONE" cellspacing=3D"0" border=3D=
"0">
=09<colgroup><col width=3D"86"><col width=3D"86"><col width=3D"86"><col wid=
th=3D"100"><col width=3D"113"><col width=3D"113"><col width=3D"86"><col wid=
th=3D"86"></colgroup>
=09<tbody>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" height=3D"19" valign=3D"MIDDLE" widt=
h=3D"86"><font color=3D"#000000" face=3D"Arial" size=3D"1">Agent</font></td=
>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" valign=3D"MIDDLE" width=3D"86"><font=
 color=3D"#000000" face=3D"Arial" size=3D"1">Avg Wait Time</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" valign=3D"MIDDLE" width=3D"86"><font=
 color=3D"#000000" face=3D"Arial" size=3D"1">Max wait time</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" valign=3D"MIDDLE" width=3D"100"><fon=
t color=3D"#000000" face=3D"Arial" size=3D"1">Avg. Chat Length</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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t color=3D"#000000" face=3D"Arial" size=3D"1">Avg.Response Time</font></td>
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id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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t color=3D"#000000" face=3D"Arial" size=3D"1">Login Time</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" valign=3D"MIDDLE" width=3D"86"><font=
 color=3D"#000000" face=3D"Arial" size=3D"1">Engage Time</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6FF00" valign=3D"MIDDLE" width=3D"86"><font=
 color=3D"#000000" face=3D"Arial" size=3D"1">Time Online</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#E6E6E6" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Romesh</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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0000" face=3D"Arial" size=3D"1">0:00:17</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
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=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:11:47</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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0000" face=3D"Arial" size=3D"1">9:08:00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">6:22:31</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#FF0000" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">7:56:16</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#E6E6E6" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Rahul Kumar</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
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0000" face=3D"Arial" size=3D"1">0:00:09</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:02:41</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:09:31</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:26</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">9:24:53</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">4:51:04</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">8:20:28</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#E6E6E6" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Emelyn</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:11</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:05:10</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:09:37</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:31</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">8:56:15</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">5:00:20</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">8:01:20</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#E6E6E6" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Surya</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:01:57</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:13:39</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:14:34</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:36</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">7:31:36</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">3:28:50</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">5:40:18</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#E6E6E6" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Prem</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:12</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:05:25</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:14:16</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:38</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">8:50:23</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#E6E6E6" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">6:21:58</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#FF0000" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">7:53:31</font></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" bgcolor=3D"#83CAFF" height=3D"19" valign=3D"MIDDLE"><font =
color=3D"#000000" face=3D"Arial" size=3D"1">Total</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:33</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:13:39</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:11:57</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">0:00:32</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">43:51:07</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">26:04:43</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" bgcolor=3D"#83CAFF" valign=3D"MIDDLE"><font color=3D"#00=
0000" face=3D"Arial" size=3D"1">37:51:53</font></td>
=09=09</tr>
=09</tbody>
</table>
<br><i><font face=3D"times new roman, new york, times, serif" size=3D"3"><b=
r>Regards<br>MRSingh</font></i><br></div></div></body></html>
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