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Date: Wed, 11 Sep 2013 23:09:55 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: "M. ramananda Singh" <ramananda@lsmindia.com>, 
	Ishan Kankarwal <ishan@lsmindia.com>, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	saurabh Kumar <saurabh@lsmindia.com>, 
	Ashish Gupta <ashishg@lsmindia.com>
Message-ID: <18202183.9531378921195591.JavaMail.root@lsmindia.com>
Subject: LTK11153013817122X
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Please see feedback below and make sure this is implemented.=20




Hi!=20



Thanks for that. However I mostly meant that when security writes as player=
 note =E2=80=9Crhodri: all dox ok. told player to reg BA.=E2=80=9D And that=
 the player comes back saying I don=E2=80=99t understand why I still need t=
o send dox and why my account is still limited, we just need to look at whe=
ther he registered his bank account details and if so, just pass the ticket=
 to Security to let them know they can now verify if his bank statement and=
 the BA registered match THEN send the pin.=20



The agent here only told him to wait for his PIN and released the ticket wh=
ereas his PIN hadn=E2=80=99t been sent yet as Security was still waiting to=
 verify his BA.=20



Also the ticket you transferred to the French queue has been sent to FRANCE=
, which is the ROW queue. PKR.FR related queries should go to the PKR.FR qu=
eue, not FRANCE.=20



Cheers=20

Stephanie=20




From: Akhil Walia [LSM]=20
Sent: 10 September 2013 23:22=20
To: Stephanie Hervet; CSSupervisor=20
Subject: RE: Excellent Rating=20



Hello,=20



Reminded the team PIN will be sent by Postal Mail and not Email.=20

Also to always confirm the postal address to ensure Pin will be received by=
 player timely.=20

Have transferred this ticket to French queue to confirm the address as it i=
s not complete in account.=20

Thank you.=20



Kind regards,=20

Akhil=20



From: Stephanie Hervet=20
Sent: Tuesday, September 10, 2013 2:09 PM=20
To: CSSupervisor=20
Subject: RE: Excellent Rating=20



Hi there,=20



Can someone remember the team what is the correct procedure in this situati=
on? I=E2=80=99ll ask Rhodri to take care of the player.=20



Cheers=20



From: Chat Audit=20
Sent: 10 September 2013 02:18=20
To: Stephanie Hervet=20
Subject: Excellent Rating=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Sep 9, 2013 8:24:29 PM EST=20
=09

Chat end time =09

Sep 9, 2013 9:01:38 PM EST=20
=09

Duration (actual chatting time) =09

00:37:09=20
=09

Operator =09

Selena=20
=09

Pre-Chat Survey=20
=09

Quel est l'objet de votre requ=C3=AAte? =09

Autre=20
=09

Quel est votre pseudo PKR? =09

docjacksonsg1=20
=09

Exit Survey=20
=09

Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR en g=C3=A9n=C3=A9r=
al =09

Excellent=20
=09

Comment qualifieriez-vous le service que vous venez de recevoir avec l=E2=
=80=99assistant PKR ? =09

Excellent=20
=09

Si oui, merci de pr=C3=A9ciser votre adresse e-mail: =09

genoneill@hotmail.fr=20
=09

Souhaitez vous recevoir une copie de cette discussion par e-mail? =09

no=20
=09

Custom Variables=20
=09

chat-button-name =09

chat-deposit-french=20
=09

skill =09

Real Money London=20
=09

chat-button-room =09

chat-deposit-french=20
=09

language =09

french=20
=09

room =09

deposit-french=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR.=
 Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 45 seconde(s). Cett=
e discussion utilise le syst=C3=A8me de traductions GeoFluent, lesquelles s=
ont effectu=C3=A9es uniquement par un programme informatique. Nous d=C3=A9c=
linons toute responsabilit=C3=A9 concernant l'exactitude des traductions ; =
il est par cons=C3=A9quent vivement conseill=C3=A9 aux utilisateurs de v=C3=
=A9rifier l'orthographe et la syntaxe utilis=C3=A9es.=20
info: Bonjour ! Je suis Selena. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153013817=
122X=20
frederic: Translation is ON=20
frederic: [hi]=20
frederic: Hi=20
Selena: hello there=20
frederic: Agent Translation[bonjour]=20
Selena: how may I help you today?=20
frederic: Agent Translation[Comment puis-je vous aider aujourd'hui ?]=20
frederic: [i m talking whit a selena few secons ago but the chat close]=20
frederic: i m talking whit has selena few secons ago purpose the close chat=
=20
frederic: [i recieve an e mail and this one says me you dont send your docu=
ments but i have make this]=20
frederic: i recieve an e mail and this one says me you which send your docu=
ments purpose i have make this=20
Selena: I understand your concern=20
frederic: Agent Translation[Je comprends votre inqui=C3=A9tude]=20
Selena: please confirm me your username so as to help you=20
frederic: Agent Translation[Veuillez me confirmer votre nom d'utilisateur a=
fin de vous aider]=20
frederic: [docjacksonsg1]=20
frederic: docjacksonsg1=20
Selena: thanks a lot for that=20
frederic: Agent Translation[Merci beaucoup pour =C3=A7a]=20
Selena: To be able to assist you, for security reasons, please confirm the =
following information:=20
Selena: 1. Your date of birth=20
Selena: 2. The first line of your home address=20
Selena: 3. The answer to the following question:=20
Selena: What was the name of your first school?=20
frederic: Agent Translation[Pour nous permettre de vous aider, et pour des =
raisons de s=C3=A9curit=C3=A9, veuillez confirmer les informations suivante=
s :]=20
frederic: Agent Translation[1. Votre date de naissance]=20
frederic: Agent Translation[2. La premi=C3=A8re ligne de votre domicile]=20
frederic: Agent Translation[Quel =C3=A9tait le nom de votre premi=C3=A8re =
=C3=A9cole ?]=20
frederic: Agent Translation[3. La r=C3=A9ponse =C3=A0 la question suivante =
:]=20
frederic: [31/03/1977]=20
frederic: 31/03/1977=20
frederic: [coulouma]=20
frederic: coulouma=20
frederic: [frescatis]=20
frederic: frescatis=20
Selena: okay=20
Selena: One moment please while I look into your account.=20
frederic: Agent Translation[pas grave]=20
frederic: Agent Translation[Veuillez patienter un instant le temps que je c=
onsulte votre compte.]=20
Selena: Thanks to confirm all the above details=20
frederic: Agent Translation[Merci de confirmer tous les d=C3=A9tails ci-des=
sus]=20
Selena: can you please copy the whole text of your email and paste here so =
that I can tell you regarding the same=20
frederic: Agent Translation[pouvez-vous s'il vous pla=C3=AEt Copiez l'ensem=
ble du texte de votre courriel et coller ici afin que je peux vous dire au =
sujet de la m=C3=AAme?]=20
frederic: [Information importante sur votre compte Cher(e) frederic, Notre =
syst=C3=A8me montre que vous n=E2=80=99avez pas encore v=C3=A9rifi=C3=A9 vo=
tre compte PKR. La loi fran=C3=A7aise requiert que tous les joueurs en arge=
nt r=C3=A9el v=C3=A9rifient leur compte dans les 30 jours suivant l'enregis=
trement de leurs coordonn=C3=A9es bancaires. Nous serons oblig=C3=A9s de su=
spendre votre compte si nous ne recevons pas les documents =C3=A0 temps. Po=
ur v=C3=A9rifier votre compte, merci de nous envoyer les documents suivants=
 : - Copie recto-verso de votre carte d'identit=C3=A9, passeport ou permis =
de conduire pour v=C3=A9rifier votre identit=C3=A9 et votre date de naissan=
ce. - Un RIB ou relev=C3=A9 bancaire qui montre les d=C3=A9tails du compte =
bancaire que vous d=C3=A9sirez utiliser pour recevoir vos retraits. Ce docu=
ment doit montrer que ce compte bancaire est =C3=A0 votre nom. Pour envoyer=
 vos documents, merci d'utiliser notre section 't=C3=A9l=C3=A9chargement de=
s documents' dans le menu 'Croupier'.]=20
frederic: Important information about your account dear Fr=C3=A9d=C3=A9ric,=
 our system shows that you have not yet checked your PKR account. French la=
w requires that all real money players check their account within 30 days o=
f the registration of their banking details. We will have to suspend your a=
ccount if we do not receive the documents in time. To check your account, p=
lease send us the following documents:-copy both sides of your identity car=
d, passport or driving licence to verify your identity and your date of bir=
th. -One RIB or bank statement that shows the details of the banking accoun=
t you want to use to receive your withdrawals. This document must show that=
 this bank account is in your name. To send your documents, please use our =
'download of the documents' section in the 'cashier' menu.=20
frederic: [l est tr=C3=A8s important que nous recevions vos documents dans =
les 30 jours impartis, la l=C3=A9gislation fran=C3=A7aise nous obligeant =
=C3=A0 suspendre les comptes qui ne seront pas v=C3=A9rifi=C3=A9s =C3=A0 te=
mps. Sachez =C3=A9galement qu'il ne vous sera pas possible de retirer vos f=
onds du compte PKR tant que votre compte n'aura pas =C3=A9t=C3=A9 v=C3=A9ri=
fi=C3=A9. Cliquez ici pour avoir plus d'informations sur la l=C3=A9gislatio=
n fran=C3=A7aise. Ceci est un e-mail automatique envoy=C3=A9 =C3=A0 tous no=
s joueurs dont le compte n=E2=80=99a pas encore =C3=A9t=C3=A9 activ=C3=A9. =
Merci de ne pas le prendre en consid=C3=A9ration si vous =C3=AAtes dans l'a=
ttente de la validation de vos documents envoy=C3=A9s ou dans l'attente de =
r=C3=A9ception de votre code PIN par courrier postal. Si vous avez la moind=
re question concernant la v=C3=A9rification de votre compte, merci de conta=
cter nos =C3=A9quipes du Service Client qui seront ravies de vous aider. Me=
rci pour votre coop=C3=A9ration, L'Equipe Transactions PKR]=20
frederic: the is very important that we receive your documents within 30 da=
ys of outsourced, French legislation forcing us to suspend accounts that ar=
e not checked in time. Also, be aware that it you will be not possible to w=
ithdraw funds from the PKR account as long as your account has not been ver=
ified. Click here for more information about the French legislation. This i=
s an automatic email sent to all our players that the account has not yet b=
een activated. Thank you not to take it into account if you are waiting for=
 validation of your sent documents or pending receipt of your PIN by mail. =
If you have any questions regarding the verification of your account, pleas=
e contact our Customer Service team who will be happy to help you. Thank yo=
u for your cooperation, team Transactions PKR=20
Selena: wait a minute please=20
frederic: Agent Translation[attendre une minute s'il vous pla=C3=AEt]=20
frederic: [ok]=20
frederic: OK=20
Selena: what is the date typed in that email?=20
frederic: Agent Translation[Quelle est la date tap=C3=A9e dans cet e-mail ?=
]=20
frederic: [09/09/2013]=20
frederic: 09/09/2013=20
Selena: okay=20
Selena: One moment please while I look into your account.=20
frederic: Agent Translation[pas grave]=20
frederic: Agent Translation[Veuillez patienter un instant le temps que je c=
onsulte votre compte.]=20
Selena: I am sure there should be any ticket number in your email like- LTK=
11153013817122X=20
frederic: Agent Translation[Je ne sais pas qu'il devrait y avoir n'importe =
quel nombre de billet dans votre courriel comme-LTK11153013817122X]=20
Selena: give that to me please=20
frederic: Agent Translation[qui me donner s'il vous pla=C3=AEt]=20
frederic: [no ticket number just this e mail and he was send by : marketing=
@email.pkr.fr ]=20
frederic: No. ticket number just this e mail and he was send by: marketing@=
email.PKR.fr=20
Selena: okay=20
frederic: Agent Translation[pas grave]=20
Selena: I have a notification of your documents that you sent to us=20
frederic: Agent Translation[J'ai une notification de vos documents que vous=
 avez envoy=C3=A9 nous]=20
Selena: how may doucments did you upload?=20
frederic: Agent Translation[savoir comment les documents HTLM mai fait vous=
 t=C3=A9l=C3=A9charger ?]=20
frederic: [dont understand the question ...sorry bad translation i think ..=
.]=20
frederic: which understand the question.. .sorry bad translation i think...=
=20
Selena: what documents did you send to us?=20
frederic: Agent Translation[Quels documents avez-vous envoy=C3=A9 =C3=A0 no=
us ?]=20
frederic: [piece d identit=C3=A9e recto verso et RIB]=20
frederic: piece of identity duplexer and RIB=20
Selena: okay=20
frederic: Agent Translation[pas grave]=20
Selena: you have registered your Bank Account details also.=20
frederic: Agent Translation[vous avez enregistr=C3=A9 vos coordonn=C3=A9es =
bancaires =C3=A9galement.]=20
Selena: Am I right?=20
frederic: Agent Translation[Je me trompe ?]=20
frederic: [je l ai fait oui]=20
frederic: I made it Yes=20
Selena: that's great=20
frederic: Agent Translation[C'est super]=20
Selena: I would suggest you to have patience and need not to worry for your=
 documents as you have already sent them=20
frederic: Agent Translation[Je sugg=C3=A8re que vous avez la patience et n'=
ont ne pas =C3=A0 s'inqui=C3=A9ter pour vos documents que vous avez d=C3=A9=
j=C3=A0 envoy=C3=A9 leur]=20
frederic: [ok thank you ^^)]=20
frederic: OK Merci ^^)=20
Selena: have you received your PIN ?=20
frederic: Agent Translation[est-ce que vous avez re=C3=A7u votre pin ?]=20
frederic: [non]=20
frederic: non=20
Selena: all right=20
frederic: Agent Translation[D'accord]=20
Selena: you should wait for it , probably you will get an email for your pi=
n=20
frederic: Agent Translation[vous devez attendre pour cela, probablement, vo=
us recevrez un email pour votre pin]=20
frederic: [ok ^^]=20
frederic: OK ^^=20
Selena: once you get the pin just confirm it to validate your account=20
frederic: Agent Translation[une fois que vous obtenez le pin juste confirme=
r pour valider votre compte]=20
Selena: Is there anything else I can help you with?=20
frederic: Agent Translation[Y a-t-il autre chose que je puisse faire pour v=
ous aider ?]=20
frederic: [no thanks nothing more at time]=20
frederic: No. thanks nothing more at time=20
Selena: you are welcome=20
frederic: Agent Translation[De rien]=20
Selena: bye for now=20
frederic: Agent Translation[=C3=80 plus tard]=20
Selena: have a nice time ahead=20
frederic: Agent Translation[avoir un bon moment =C3=A0 venir]=20
Selena: Please feel free to fill out our feedback survey by clicking CLOSE =
at the top of the window. Enjoy the rest of the day.=20
frederic: Agent Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 =
remplir notre sondage en cliquant sur fermer en haut de la fen=C3=AAtre. Bo=
nne fin de journ=C3=A9e.]=20
info: La session chat a =C3=A9t=C3=A9 ferm=C3=A9e par le charg=C3=A9 du sit=
e.=20


____=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


------=_Part_360_32008261.1378921195512
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'><span s=
tyle=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&q=
uot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB"><b>Please see feedback below and ma=
ke sure this is implemented.<br></b><br><br></span><hr><span style=3D"font-=
size:10.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>Hi!</span>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">Thanks for that. However I mostly m=
eant that when
security writes as player note =E2=80=9Crhodri: all dox ok. told player to =
reg BA.=E2=80=9D And
that the player comes back saying I don=E2=80=99t understand why I still ne=
ed to send
dox and why my account is still limited, we just need to look at whether he
registered his bank account details and if so, just pass the ticket to Secu=
rity
to let them know they can now verify if his bank statement and the BA
registered match THEN send the pin.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">The agent here only told him to wai=
t for his PIN and
released the ticket whereas his PIN hadn=E2=80=99t been sent yet as Securit=
y was still
waiting to verify his BA.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">Also the ticket you transferred to =
the French queue
has been sent to FRANCE, which is the ROW queue. PKR.FR related queries sho=
uld
go to the PKR.FR queue, not FRANCE.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">Cheers</span></p><p class=3D"MsoNor=
mal"><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quot;=
sans-serif&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB">Stephanie<br></span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Akhil Walia [LSM]<b=
r>
<b>Sent:</b> 10 September 2013 23:22<br>
<b>To:</b> Stephanie Hervet; CSSupervisor<br>
<b>Subject:</b> RE: Excellent Rating</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Hello,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Reminded the team PIN will be sent by Postal Mail and not Em=
ail.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Also to always confirm the postal address to ensure Pin will=
 be
received by player timely. </span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Have transferred this ticket to French queue to confirm the
address as it is not complete in account.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Thank you. </span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Kind regards,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Akhil</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Stephanie Hervet <b=
r>
<b>Sent:</b> Tuesday, September 10, 2013 2:09 PM<br>
<b>To:</b> CSSupervisor<br>
<b>Subject:</b> RE: Excellent Rating</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Hi there,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Can someone remember =
the team what is
the correct procedure in this situation? I=E2=80=99ll ask Rhodri to take ca=
re of the
player.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Cheers</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit<br>
<b>Sent:</b> 10 September 2013 02:18<br>
<b>To:</b> Stephanie Hervet<br>
<b>Subject:</b> Excellent Rating</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB">The following transcr=
ipt has been
automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 9, 2013 8:24:29 PM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat end time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Sep 9, 2013 9:01:38 PM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:37:09</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Selena</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Pre-Chat Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Quel est l'objet de votre requ=C3=AAte?</span></b><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Autre</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Quel est votre pseudo PKR?</span></b><span style=3D"font-s=
ize:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;docjacksonsg1</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR e=
n g=C3=A9n=C3=A9ral </span></b><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Comment qualifieriez-vous le service que vous venez de
  recevoir avec l=E2=80=99assistant PKR ?</span></b><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Si oui, merci de pr=C3=A9ciser votre adresse e-mail: </spa=
n></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;=
sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;<a href=3D"mailto:genoneill@hotmail.fr">genoneill@ho=
tmail.fr</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Souhaitez vous recevoir une copie de cette discussion par
  e-mail?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;no</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">chat-button-name</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;chat-deposit-french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">skill</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money London</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">chat-button-room</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;chat-deposit-french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;deposit-french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D979968487&amp;=
site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:20;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all;mso-ansi-language:EN-GB" lang=3D"EN=
-GB">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Merci
  d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR. Veuillez =
patienter jusqu'=C3=A0 ce
  qu=E2=80=99un op=C3=A9rateur vous r=C3=A9ponde. Vous =C3=AAtes maintenant=
 1 sur une file d'attente
  de 1, le temps d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 45 =
seconde(s). Cette
  discussion utilise le syst=C3=A8me de traductions GeoFluent, lesquelles s=
ont
  effectu=C3=A9es uniquement par un programme informatique. Nous d=C3=A9cli=
nons toute
  responsabilit=C3=A9 concernant l'exactitude des traductions ; il est par
  cons=C3=A9quent vivement conseill=C3=A9 aux utilisateurs de v=C3=A9rifier=
 l'orthographe et
  la syntaxe utilis=C3=A9es.</span><span style=3D"font-size:8.0pt;font-fami=
ly:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Bonjour
  ! Je suis Selena. Comment puis-je vous assister aujourd=E2=80=99hui?</spa=
n></strong><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Le
  num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153013817122X</s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  Translation is ON</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [hi] </span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Hi</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  hello there<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[bonjour] </span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> how
  may I help you today?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Comment puis-je vous aider aujourd'hui ?] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [i m
  talking whit a selena few secons ago but the chat close] </span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> i m
  talking whit has selena few secons ago purpose the close chat</span><span=
 style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&=
quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [i
  recieve an e mail and this one says me you dont send your documents but i
  have make this] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> i
  recieve an e mail and this one says me you which send your documents purp=
ose
  i have make this</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  understand your concern<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Je comprends votre inqui=C3=A9tude] </span><span style=3D"fon=
t-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  please confirm me your username so as to help you<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Veuillez me confirmer votre nom d'utilisateur afin de vous ai=
der]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [docjacksonsg1] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  docjacksonsg1</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  thanks a lot for that<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Merci beaucoup pour =C3=A7a] </span><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 1.
  Your date of birth <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 2.
  The first line of your home address <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> 3.
  The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  What was the name of your first school?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Pour nous permettre de vous aider, et pour des raisons de s=
=C3=A9curit=C3=A9,
  veuillez confirmer les informations suivantes&nbsp;:] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[1. Votre date de naissance] </span><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[2. La premi=C3=A8re ligne de votre domicile] </span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Quel =C3=A9tait le nom de votre premi=C3=A8re =C3=A9cole&nbsp=
; ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[3. La r=C3=A9ponse =C3=A0 la question suivante :] </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [31/03/1977] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  31/03/1977</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [coulouma] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  coulouma</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [frescatis] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  frescatis</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please while I look into your account.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[pas grave] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Veuillez patienter un instant le temps que je consulte votre
  compte.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Thanks to confirm all the above details<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Merci de confirmer tous les d=C3=A9tails ci-dessus] </span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> can
  you please copy the whole text of your email and paste here so that I can
  tell you regarding the same<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[pouvez-vous s'il vous pla=C3=AEt Copiez l'ensemble du texte d=
e votre
  courriel et coller ici afin que je peux vous dire au sujet de la m=C3=AAm=
e?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [Information importante sur votre compte Cher(e) frederic, Notre syst=C3=
=A8me
  montre que vous n=E2=80=99avez pas encore v=C3=A9rifi=C3=A9 votre compte =
PKR. La loi fran=C3=A7aise
  requiert que tous les joueurs en argent r=C3=A9el v=C3=A9rifient leur com=
pte dans les
  30 jours suivant l'enregistrement de leurs coordonn=C3=A9es bancaires. No=
us serons
  oblig=C3=A9s de suspendre votre compte si nous ne recevons pas les docume=
nts =C3=A0
  temps. Pour v=C3=A9rifier votre compte, merci de nous envoyer les documen=
ts
  suivants : - Copie recto-verso de votre carte d'identit=C3=A9, passeport =
ou permis
  de conduire pour v=C3=A9rifier votre identit=C3=A9 et votre date de naiss=
ance. - Un RIB
  ou relev=C3=A9 bancaire qui montre les d=C3=A9tails du compte bancaire qu=
e vous d=C3=A9sirez
  utiliser pour recevoir vos retraits. Ce document doit montrer que ce comp=
te
  bancaire est =C3=A0 votre nom. Pour envoyer vos documents, merci d'utilis=
er notre
  section 't=C3=A9l=C3=A9chargement des documents' dans le menu 'Croupier'.=
] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  Important information about your account dear Fr=C3=A9d=C3=A9ric, our sys=
tem shows that
  you have not yet checked your PKR account. French law requires that all r=
eal
  money players check their account within 30 days of the registration of t=
heir
  banking details. We will have to suspend your account if we do not receiv=
e
  the documents in time. To check your account, please send us the followin=
g
  documents:-copy both sides of your identity card, passport or driving lic=
ence
  to verify your identity and your date of birth. -One RIB or bank statemen=
t
  that shows the details of the banking account you want to use to receive =
your
  withdrawals. This document must show that this bank account is in your na=
me.
  To send your documents, please use our 'download of the documents' sectio=
n in
  the 'cashier' menu.</span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [l est
  tr=C3=A8s important que nous recevions vos documents dans les 30 jours im=
partis,
  la l=C3=A9gislation fran=C3=A7aise nous obligeant =C3=A0 suspendre les co=
mptes qui ne seront
  pas v=C3=A9rifi=C3=A9s =C3=A0 temps. Sachez =C3=A9galement qu'il ne vous =
sera pas possible de
  retirer vos fonds du compte PKR tant que votre compte n'aura pas =C3=A9t=
=C3=A9 v=C3=A9rifi=C3=A9.
  Cliquez ici pour avoir plus d'informations sur la l=C3=A9gislation fran=
=C3=A7aise. Ceci
  est un e-mail automatique envoy=C3=A9 =C3=A0 tous nos joueurs dont le com=
pte n=E2=80=99a pas
  encore =C3=A9t=C3=A9 activ=C3=A9. Merci de ne pas le prendre en consid=C3=
=A9ration si vous =C3=AAtes
  dans l'attente de la validation de vos documents envoy=C3=A9s ou dans l'a=
ttente de
  r=C3=A9ception de votre code PIN par courrier postal. Si vous avez la moi=
ndre
  question concernant la v=C3=A9rification de votre compte, merci de contac=
ter nos
  =C3=A9quipes du Service Client qui seront ravies de vous aider. Merci pou=
r votre
  coop=C3=A9ration, L'Equipe Transactions PKR] </span><span style=3D"font-s=
ize:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> the is
  very important that we receive your documents within 30 days of outsource=
d,
  French legislation forcing us to suspend accounts that are not checked in
  time. Also, be aware that it you will be not possible to withdraw funds f=
rom
  the PKR account as long as your account has not been verified. Click here=
 for
  more information about the French legislation. This is an automatic email
  sent to all our players that the account has not yet been activated. Than=
k
  you not to take it into account if you are waiting for validation of your
  sent documents or pending receipt of your PIN by mail. If you have any
  questions regarding the verification of your account, please contact our
  Customer Service team who will be happy to help you. Thank you for your
  cooperation, team Transactions PKR</span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  wait a minute please<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[attendre une minute s'il vous pla=C3=AEt] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [ok] </span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> OK</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what is the date typed in that email?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Quelle est la date tap=C3=A9e dans cet e-mail ?] </span><span=
 style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&=
quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  [09/09/2013] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red">
  09/09/2013</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> One
  moment please while I look into your account.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[pas grave] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Veuillez patienter un instant le temps que je consulte votre
  compte.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  am sure there should be any ticket number in your email like-
  LTK11153013817122X<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Je ne sais pas qu'il devrait y avoir n'importe quel nombre de
  billet dans votre courriel comme-LTK11153013817122X] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  give that to me please<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[qui me donner s'il vous pla=C3=AEt] </span><span style=3D"fon=
t-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [no
  ticket number just this e mail and he was send by : <a href=3D"mailto:mar=
keting@email.pkr.fr">marketing@email.pkr.fr</a>] </span><span style=3D"font=
-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#0=
00066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> No.
  ticket number just this e mail and he was send by: <a href=3D"mailto:mark=
eting@email.PKR.fr">marketing@email.PKR.fr</a></span><span style=3D"font-si=
ze:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#0000=
66"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[pas grave] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  have a notification of your documents that you sent to us<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[J'ai une notification de vos documents que vous avez envoy=C3=
=A9 nous]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> how
  may doucments did you upload?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[savoir comment les documents HTLM mai fait vous t=C3=A9l=C3=
=A9charger ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [dont
  understand the question ...sorry bad translation i think ...] </span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> which
  understand the question.. .sorry bad translation i think...</span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  what documents did you send to us?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Quels documents avez-vous envoy=C3=A9 =C3=A0 nous ?] </span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [piece
  d identit=C3=A9e recto verso et RIB] </span><span style=3D"font-size:8.0p=
t;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> piece
  of identity duplexer and RIB</span><span style=3D"font-size:8.0pt;font-fa=
mily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  okay<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[pas grave] </span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> you
  have registered your Bank Account details also.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[vous avez enregistr=C3=A9 vos coordonn=C3=A9es bancaires =C3=
=A9galement.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> Am
  I right?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Je me trompe ?] </span><span style=3D"font-size:8.0pt;font-fa=
mily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [je l
  ai fait oui] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> I made
  it Yes</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  that's great<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[C'est super] </span><span style=3D"font-size:8.0pt;font-famil=
y:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> I
  would suggest you to have patience and need not to worry for your documen=
ts
  as you have already sent them<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Je sugg=C3=A8re que vous avez la patience et n'ont ne pas =C3=
=A0
  s'inqui=C3=A9ter pour vos documents que vous avez d=C3=A9j=C3=A0 envoy=C3=
=A9 leur] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [ok
  thank you ^^)] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> OK
  Merci ^^)</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  have you received your PIN ?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[est-ce que vous avez re=C3=A7u votre pin ?] </span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [non] </span><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> non</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> all
  right<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[D'accord] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> you
  should wait for it , probably you will get an email for your pin<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[vous devez attendre pour cela, probablement, vous recevrez un
  email pour votre pin] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [ok ^^]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> OK ^^</span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  once you get the pin just confirm it to validate your account <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[une fois que vous obtenez le pin juste confirmer pour valider
  votre compte] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[Y a-t-il autre chose que je puisse faire pour vous aider&nbsp=
; ?]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> [no
  thanks nothing more at time] </span><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> No.
  thanks nothing more at time</span><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> you
  are welcome<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[De rien] </span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066"> bye
  for now<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[=C3=80 plus tard] </span><span style=3D"font-size:8.0pt;font-=
family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  have a nice time ahead<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[avoir un bon moment =C3=A0 venir] </span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Selena:</span></span><span sty=
le=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot=
;;color:#000066">
  Please feel free to fill out our feedback survey by clicking CLOSE at the=
 top
  of the window. Enjoy the rest of the day.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">frederic:</span></span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;color:red"> Agent
  Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remplir notre =
sondage en cliquant
  sur fermer en haut de la fen=C3=AAtre. Bonne fin de journ=C3=A9e.] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> La
  session chat a =C3=A9t=C3=A9 ferm=C3=A9e par le charg=C3=A9 du site.</spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:#000066"></span></p>
  </td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
____</span><br></p><br><div><div><div><div><div><div><div><font face=3D"tim=
es new roman, new york, times, serif" size=3D"6"><u><span style=3D"font-wei=
ght: bold; color: rgb(255, 0, 0);"><span style=3D"line-height: 33px; backgr=
ound-color: rgb(255, 255, 255);"><span style=3D"color:#1F497D">=C3=A4</span=
></span></span><b><font size=3D"7"><span style=3D"color: rgb(31, 73, 125); =
background: none repeat scroll 0% 0% white;">=E2=9C=8C</span></font><font s=
ize=3D"5"><span style=3D"color: rgb(31, 73, 125); background: none repeat s=
croll 0% 0% white;">h</span></font></b><font size=3D"5"><span style=3D"colo=
r:#1F497D;mso-themecolor:
text2"></span><span style=3D"font-weight: bold; color: rgb(255, 0, 0);"></s=
pan></font><b><span style=3D"color: rgb(255, 0, 0);">=E2=86=91</span></b><f=
ont size=3D"5"><b><span style=3D"color: rgb(31, 73, 125);"></span><span sty=
le=3D"color: rgb(31, 73, 125);">L</span></b></font></u></font><br></div></d=
iv></div></div></div></div></div><br></div></body></html>
------=_Part_360_32008261.1378921195512--
