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Date: Wed, 12 Feb 2014 00:02:10 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Kachurin Vashi <kachurin@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Mohit Mittal <mohit@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <28304441.21291392143530494.JavaMail.root@lsmindia.com>
In-Reply-To: <21566321.21241392143399525.JavaMail.root@lsmindia.com>
Subject: Breach of Data Security Protection
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PKR Agents have single dedicated process with 2 chat limit. There is a reas=
on we want them to be dedicated because of security and delicate account pr=
ocedures.=20

If you cannot even handle two chats simultaneously with accuracy, and canno=
t follow blog updates, then you should probably need to rethink career pros=
pects outside this company.=20

http://csindia.pkr.com/?p=3D26342=20

Akhil=20






Thank you both for this, but it is one of those matters that, whenever deal=
t with, must not leave any error margins: we have had instances like this i=
n the past and the consequences are disastrous so please can this be reiter=
ated on a regular basis to the teams, particularly if the turn over of peop=
le in them is quite high?=20

Not only that: even when 100% sure that the email is going to the correct e=
mail recipient, the answers, in the chat, to the security questions must be=
 deleted and, again, that was already established a long time ago as a rule=
. At the end of the day, neither the legitimate account holder, nor a third=
 party, need to have those answers emailed to them, do they?!=20

I=E2=80=99m updating the post to make it graver if I can do that.=20

Gaetano=20



From: Akhil Walia [LSM] [ mailto:akhil@livesalesman.com ]=20
Sent: 10 February 2014 23:30=20
To: Corinne Alexander; SeniorCS; CSSupervisor=20
Subject: RE: DPA breach=20



Hi Corinne,=20



I have discussed this feedback with Kerry, and he mistakenly sent wrong tra=
nscript while working on two accounts.=20

Have warned him to always proofread the emails before sending.=20

Will see further for an appropriate sanction due to this goof-up.=20



Kind regards,=20

Akhil=20



From: Corinne Alexander [ mailto:Corinne.Alexander@pkrtech.com ]=20
Sent: Tuesday, February 11, 2014 3:28 AM=20
To: SeniorCS; CSSupervisor; Security=20
Cc: Akhil Walia [LSM]=20
Subject: DPA breach=20
Importance: High=20



Hi there=20

We've had an issue where the wrong chat transcript was sent to a player, an=
d included the security of someone else.=20

Details are:=20
username - Antscrew=20
Ticket ref LTK11153082094905X=20

He asked for a transcript of his chat with Mohit, (ref LTK11153081312838X) =
and instead was sent an unrelated ticket LTK11153078852706X=20

This gives out a players username, (jrt1994) old e-mail, new e-mail, DOB an=
d answer to Security question.=20

Thankfully that account is currently suspended, and the reporting player An=
tscrew doesnt seem to be interested in taking matters further (he received =
a main event ticket)=20

Can you advise if security or CS should mail jrt1994 to request new e-mail =
and security question details to be updated?=20

I'll add an update for all CS on the importance of checking before sending =
anything via e-mail.=20

Many thanks!=20
Corrine=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20

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<![endif]--><a href=3D"http://csindia.pkr.com/?p=3D26342">http://csindia.pk=
r.com/?p=3D26342</a><br><br>Akhil<br><br><hr><br><div><!--[if gte mso 9]><x=
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Thank you both for th=
is, but it is one
of those matters that, whenever dealt with, must not leave any error margin=
s:
we have had instances like this in the past and the consequences are disast=
rous
so please can this be reiterated on a regular basis to the teams, particula=
rly
if the turn over of people in them is quite high?</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Not only that: even w=
hen 100% sure that
the email is going to the correct email recipient, the answers, in the chat=
, to
the security questions must be deleted and, again, that was already establi=
shed
a long time ago as a rule. At the end of the day, neither the legitimate
account holder, nor a third party, need to have those answers emailed to th=
em,
do they?!</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">I=E2=80=99m updating =
the post to make it graver
if I can do that.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Gaetano</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Akhil Walia [LSM] [=
<a href=3D"mailto:akhil@livesalesman.com">mailto:akhil@livesalesman.com</a>=
] <br>
<b>Sent:</b> 10 February 2014 23:30<br>
<b>To:</b> Corinne Alexander; SeniorCS; CSSupervisor<br>
<b>Subject:</b> RE: DPA breach</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Hi Corinne,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">I have discussed this feedback with Kerry, and he mistakenly
sent wrong transcript while working on two accounts.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Have warned him to always proofread the emails before sendin=
g.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Will see further for an appropriate sanction due to this
goof-up.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Kind regards,</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">Akhil</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Corinne Alexander [=
<a href=3D"mailto:Corinne.Alexander@pkrtech.com">mailto:Corinne.Alexander@p=
krtech.com</a>]
<br>
<b>Sent:</b> Tuesday, February 11, 2014 3:28 AM<br>
<b>To:</b> SeniorCS; CSSupervisor; Security<br>
<b>Cc:</b> Akhil Walia [LSM]<br>
<b>Subject:</b> DPA breach<br>
<b>Importance:</b> High</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;;color:black">Hi there=
<br>
<br>
We've had an issue where the wrong chat transcript was sent to a player, an=
d
included the security of someone else.<br>
<br>
Details are:<br>
username - <span class=3D"userinformationitemvalue">Antscrew</span><br>
<span class=3D"userinformationitemvalue">Ticket ref LTK11153082094905X</spa=
n><br>
<br>
<span class=3D"userinformationitemvalue">He asked for a transcript of his c=
hat with
Mohit, (ref LTK11153081312838X) and instead was sent an unrelated ticket </=
span>LTK11153078852706X<br>
<br>
This gives out a players username, (jrt1994) old e-mail, new e-mail, DOB an=
d
answer to Security question.<br>
<br>
Thankfully that account is currently suspended, and the reporting player <s=
pan class=3D"userinformationitemvalue">Antscrew doesnt seem to be intereste=
d in taking
matters further (he received a main event ticket)</span><br>
<br>
<span class=3D"userinformationitemvalue">Can you advise if security or CS s=
hould
mail jrt1994 to request new e-mail and security question details to be upda=
ted?</span><br>
<br>
<span class=3D"userinformationitemvalue">I'll add an update for all CS on t=
he
importance of checking before sending anything via e-mail.</span><br>
<br>
<span class=3D"userinformationitemvalue">Many thanks!</span><br>
<span class=3D"userinformationitemvalue">Corrine</span></span></p>

<p class=3D"MsoNormal"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</p>

<p class=3D"MsoNormal"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</p>

<p class=3D"MsoNormal"><span style=3D"mso-fareast-font-family:&quot;Times N=
ew Roman&quot;;
mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

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