Return-Path: akhil@lsmindia.com
Received: from lsmindia.com (LHLO lsmindia.com) (192.168.1.99) by
 lsmindia.com with LMTP; Fri, 10 Jan 2014 00:39:38 +0530 (IST)
Received: from lsmindia.com (lsmindia.com [192.168.1.99])
	by lsmindia.com (Postfix) with ESMTP id AF69650006F;
	Fri, 10 Jan 2014 00:39:37 +0530 (IST)
Date: Fri, 10 Jan 2014 00:39:37 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Nitin Gupta <nitin@lsmindia.com>, Arun Rathi <arun@lsmindia.com>, 
	Nitul Kalita <nitul@lsmindia.com>, 
	"Amar Kumar. Chaudhary" <amar@lsmindia.com>, 
	Jitendra Kumar Mahato <jitendra@lsmindia.com>, 
	Rahul Kumar Singh <rahulsingh@lsmindia.com>, 
	krishna tiwari <krishna@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, 
	Devendra Madan <devendra@lsmindia.com>, 
	Harish Chauhan <harish@lsmindia.com>
Cc: M ramananda <ramananda@lsmindia.com>, Amol Tyagi <amol@lsmindia.com>, 
	Subir Bikas Chakma <subir@lsmindia.com>
Message-ID: <30087801.15571389294577393.JavaMail.root@lsmindia.com>
In-Reply-To: <18317442.15551389294306895.JavaMail.root@lsmindia.com>
Subject: Re: New Process: www.Creditsolutons.ca -- Live
MIME-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_547_16828056.1389294577386"
X-Priority: 1
Importance: high
X-Originating-IP: [192.168.1.113]
X-Mailer: Zimbra 5.0.14_GA_2850.UBUNTU8 (ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.UBUNTU8)

------=_Part_547_16828056.1389294577386
Content-Type: multipart/alternative; 
	boundary="----=_Part_548_32391255.1389294577386"

------=_Part_548_32391255.1389294577386
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit

Hi All, 

We are live on Solutions Credit from today. Make sure the process is login 24x7. 

Good thing is that multiple agents can login with single login ID provided earlier. 

More importantly, make sure you send daily transaction report to Ashish and Cc me like you do for other non LP based processes in format below. 

-SolutionsCredit 


DATE: 
Shift Time: 
Number of Chats: 
In the Archives section of software you can also browse through some of the chats that we took last night by name "Chat Support". 

Regards 
Akhil 


----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Nitin Gupta" <nitin@lsmindia.com>, "Arun Rathi" <arun@lsmindia.com>, "Nitul Kalita" <nitul@lsmindia.com>, "Amar Kumar. Chaudhary" <amar@lsmindia.com>, "Jitendra Kumar Mahato" <jitendra@lsmindia.com>, "Rahul Kumar Singh" <rahulsingh@lsmindia.com>, "krishna tiwari" <krishna@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Devendra Madan" <devendra@lsmindia.com>, "Harish Chauhan" <harish@lsmindia.com> 
Cc: "M ramananda" <ramananda@lsmindia.com>, "Amol Tyagi" <amol@lsmindia.com>, "Subir Bikas Chakma" <subir@lsmindia.com> 
Sent: Thursday, January 9, 2014 6:43:00 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: New Process: www.Creditsolutons.ca -- Login Details 




Hi All, 




We have received login details for the new process. 




Krishna has already installed the LiveChat software on stations. 

Find it under All programs >> Live Chat 





user name is darren@darrendickey.com password is livesalesman 

Please make yourself familiar with the new software and how to take chats etc. 
Also you can refer to some built in canned responses there. 

Ensure you uncheck the 'Status' option under Settings as shown in screenshot below. 

We will go live tomorrow, Friday at 10:30pm when I am in. Client is likely to take few test chats 

Remember the on-hour and off-hour escalation process as discussed in training and mentioned ind doc. 



Regards 
Akhil 


----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Nitin Gupta" <nitin@lsmindia.com>, "Arun Rathi" <arun@lsmindia.com>, "Nitul Kalita" <nitul@lsmindia.com>, "Amar Kumar. Chaudhary" <amar@lsmindia.com>, "Jitendra Kumar Mahato" <jitendra@lsmindia.com>, "Rahul Kumar Singh" <rahulsingh@lsmindia.com>, "krishna tiwari" <krishna@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "Devendra Madan" <devendra@lsmindia.com>, "Harish Chauhan" <harish@lsmindia.com> 
Sent: Wednesday, January 8, 2014 4:51:57 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: New Process: www.Creditsolutons.ca -- Update 


Hi All, 

Please find updated document for Solutions Credit. A copy is also available in Cherry KB: http://cherryinternal.com/support/index.php?action=kb&article=148 

Following canned responses have been added to the document. You are free to use information from the website if required. 
But our primary objective is same: to collect phone numbers and lead escalation. 

Login details will be sent separately. We will go live in a day or two. Be Ready. 






Is this a Bankruptcy? 
This is not bankruptcy, and is not anything like bankruptcy. 




Do you also do payday loan problems? 
Yes we handle Payday Loans! 

Are you registered with BBB (Better Business Bureau)? 
Solutions Credit Counselling Service Inc is not yet BBB Accredited. 



What are your hours of operation? 
We are open for business five days a week, Monday through Friday from 8:30am to 4:59pm, Pacific Standard Time. 



Do you have a toll free phone number? (Live Telephone Enquiries) 
Our Toll Free Number for Canada is 1.877.588.9491 or 1-877-913-2008. 



Do you also cover secured debts such as mortgages and vehicle loans? 
Solutions Credit does not deal with any secured debts such as mortgages and vehicle loans. These debts are known as secured debts. They are secured with liens against the vehicles, or the real estate. We only deal with non-secured or unsecured debts such as personal bank loans, pay day loans, bank lines of credit, bank overdrafts and of course Credit card debts. 




I am on welfare. Will I qualify? 
Welfare is a government subsistence check to keep people from starving to death. People who are on welfare do not qualify for our program. 




If the client is not happy with that answer and they continue to ask more questions, then its time then to deflect the further questions with the reply: 
We need to know more about your debt situation before we know if its even possible to get you qualified under the program. If you would provide us with your telephone number I will have a credit counsellor call you, they can answer all your questions and they can find out if you can even qualify for the program or not. 

Or 

I am not qualified to answer that particular question. However, we have consultants in the office that would be very pleased to help you out with that concern. If you would provide me with a contact number I will have someone who knows more about the information you seek, give you a call. 

Regards 
Akhil 

----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Nitin Gupta" <nitin@lsmindia.com>, "Arun Rathi" <arun@lsmindia.com>, "Nitul Kalita" <nitul@lsmindia.com>, "Amar Kumar. Chaudhary" <amar@lsmindia.com>, "Jitendra Kumar Mahato" <jitendra@lsmindia.com>, "Rahul Kumar Singh" <rahulsingh@lsmindia.com>, "krishna tiwari" <krishna@lsmindia.com> 
Sent: Saturday, January 4, 2014 4:58:22 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Process: www.Creditsolutons.ca 



Dear All, 

We have a new process similar to DebtManagers we had earlier. Website is www.CreditSolutions.ca and its single seat 24x7 process. 

Its a Canadian debt consolidation company. Objective is to collect phone number and escalate lead. 

I will be conducting one2one training with each in a day or two. In the meantime please find attached version one of training document. 
I want you to review this document before the training session. Ofcourse, I will unblock the website tonight. 

Please be ready with your questions for discussion in training. We need to go live asap. 

Note: This process will be done primarily from INDIA. 

Regards, 
Akhil 

------=_Part_548_32391255.1389294577386
Content-Type: multipart/related; 
	boundary="----=_Part_549_12727199.1389294577386"

------=_Part_549_12727199.1389294577386
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 10pt; color: #000000'><font col=
or=3D"#000066">Hi All,<br><br>We are live on Solutions Credit from today. M=
ake sure the process is login 24x7.<br><br>Good thing is that multiple agen=
ts can login with single login ID provided earlier.<br><br>More importantly=
, make sure you send daily transaction report to Ashish and Cc me like you =
do for other non LP based processes in format below.<br><b><br>-SolutionsCr=
edit<br></b></font><blockquote><font color=3D"#000066"><b>DATE: <br>Shift T=
ime:<br>Number of Chats:</b><br></font></blockquote><font color=3D"#000066"=
>In the Archives section of software you can also browse through some of th=
e chats that we took last night by name "Chat Support".<br><br>Regards<br>A=
khil<br></font><br><br>----- Original Message -----<br>From: "Akhil P Walia=
" &lt;akhil@lsmindia.com&gt;<br>To: "Nitin Gupta" &lt;nitin@lsmindia.com&gt=
;, "Arun Rathi" &lt;arun@lsmindia.com&gt;, "Nitul Kalita" &lt;nitul@lsmindi=
a.com&gt;, "Amar Kumar. Chaudhary" &lt;amar@lsmindia.com&gt;, "Jitendra Kum=
ar Mahato" &lt;jitendra@lsmindia.com&gt;, "Rahul Kumar Singh" &lt;rahulsing=
h@lsmindia.com&gt;, "krishna tiwari" &lt;krishna@lsmindia.com&gt;, "Rahul K=
umar" &lt;rahul@lsmindia.com&gt;, "Devendra Madan" &lt;devendra@lsmindia.co=
m&gt;, "Harish Chauhan" &lt;harish@lsmindia.com&gt;<br>Cc: "M ramananda" &l=
t;ramananda@lsmindia.com&gt;, "Amol Tyagi" &lt;amol@lsmindia.com&gt;, "Subi=
r Bikas Chakma" &lt;subir@lsmindia.com&gt;<br>Sent: Thursday, January 9, 20=
14 6:43:00 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: Re=
: New Process: www.Creditsolutons.ca -- Login Details<br><br><style>p { mar=
gin: 0; }</style><div style=3D"font-family: Arial; font-size: 10pt; color: =
#000000"><!--[if gte mso 9]><xml>
 <o:OfficeDocumentSettings>
  <o:AllowPNG/>
 </o:OfficeDocumentSettings>
</xml><![endif]-->

<p class=3D"MsoNormal"><b><font face=3D"arial, helvetica, sans-serif" size=
=3D"2"><span style=3D"color: black;">Hi All,</span></font></b></p><p class=
=3D"MsoNormal"><b><font face=3D"arial, helvetica, sans-serif" size=3D"2"><b=
r><span style=3D"color: black;"></span></font></b></p><p class=3D"MsoNormal=
"><b><font face=3D"arial, helvetica, sans-serif" size=3D"2"><span style=3D"=
color: black;">We have received login details for the new process.</span></=
font></b></p><p class=3D"MsoNormal"><b><font face=3D"arial, helvetica, sans=
-serif" size=3D"2"><br><span style=3D"color: black;"></span></font></b></p>=
<p class=3D"MsoNormal"><b><font face=3D"arial, helvetica, sans-serif" size=
=3D"2"><span style=3D"color: black;">Krishna has already installed the Live=
Chat software on stations.</span></font></b></p><p class=3D"MsoNormal"><b><=
font face=3D"arial, helvetica, sans-serif" size=3D"2">Find it under All pro=
grams &gt;&gt; Live Chat <br></font></b></p><p class=3D"MsoNormal"><b><font=
 face=3D"arial, helvetica, sans-serif" size=3D"2"><br></font></b></p><p cla=
ss=3D"MsoNormal"><b><font face=3D"arial, helvetica, sans-serif" size=3D"2">=
<span style=3D"color: black;">user name is <a href=3D"mailto:darren@darrend=
ickey.com" target=3D"_blank">darren@darrendickey.com</a></span></font></b><=
/p><b><font face=3D"arial, helvetica, sans-serif" size=3D"2"><span style=3D=
"color: black;"></span><span style=3D"color: black;">password is livesalesm=
an</span>

<br><br>Please make yourself familiar with the new software and how to take=
 chats etc.<br>Also you can refer to some built in canned responses there.<=
br><br>Ensure you uncheck the 'Status' option under Settings as shown in sc=
reenshot below.<br><br>We will go live tomorrow, Friday at 10:30pm when I a=
m in.</font> Client is likely to take few test chats<br><br>Remember the on=
-hour and off-hour escalation process as discussed in training and mentione=
d ind doc.</b><br><br><img src=3D"cid:DWT2615"><br><br>Regards<br>Akhil<br>=
<br><br>----- Original Message -----<br>From: "Akhil P Walia" &lt;akhil@lsm=
india.com&gt;<br>To: "Nitin Gupta" &lt;nitin@lsmindia.com&gt;, "Arun Rathi"=
 &lt;arun@lsmindia.com&gt;, "Nitul Kalita" &lt;nitul@lsmindia.com&gt;, "Ama=
r Kumar. Chaudhary" &lt;amar@lsmindia.com&gt;, "Jitendra Kumar Mahato" &lt;=
jitendra@lsmindia.com&gt;, "Rahul Kumar Singh" &lt;rahulsingh@lsmindia.com&=
gt;, "krishna tiwari" &lt;krishna@lsmindia.com&gt;, "Rahul Kumar" &lt;rahul=
@lsmindia.com&gt;, "Devendra Madan" &lt;devendra@lsmindia.com&gt;, "Harish =
Chauhan" &lt;harish@lsmindia.com&gt;<br>Sent: Wednesday, January 8, 2014 4:=
51:57 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: Re: New=
 Process: www.Creditsolutons.ca -- Update<br><br><style>p { margin: 0; }</s=
tyle><div style=3D"font-family: Arial; font-size: 10pt; color: #000000"><fo=
nt color=3D"#000066">Hi All,<br><br>Please find updated document for Soluti=
ons Credit. A copy is also available in Cherry KB: <a href=3D"http://cherry=
internal.com/support/index.php?action=3Dkb&amp;article=3D148" target=3D"_bl=
ank">http://cherryinternal.com/support/index.php?action=3Dkb&amp;article=3D=
148</a><br><br>Following canned responses have been added to the document. =
You are free to use information from the website if required.<br>But our pr=
imary objective is same: to collect phone numbers and lead escalation.<br><=
br>Login details will be sent separately. We will go live in a day or two. =
Be Ready.<br>&nbsp;<br><font color=3D"#000000"><br>

</font></font><!--[if gte mso 9]><xml>
 <o:OfficeDocumentSettings>
  <o:RelyOnVML/>
  <o:AllowPNG/>
 </o:OfficeDocumentSettings>
</xml><![endif]--><blockquote><p class=3D"MsoNormal"><i style=3D"mso-bidi-f=
ont-style:normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;" lang=3D"EN-IN">Is this a Bankruptcy?</span></i><span sty=
le=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;" lang=3D"=
EN-IN"><br>
</span><span style=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&=
quot;;" lang=3D"EN-IN">This is not bankruptcy, and is not anything
like bankruptcy.</span></p><p class=3D"MsoNormal"><br><span style=3D"font-f=
amily: &quot;Times New Roman&quot;,&quot;serif&quot;;" lang=3D"EN-IN"></spa=
n><span style=3D"font-family:&quot;Times New Roman&quot;,&quot;serif&quot;"=
 lang=3D"EN-IN"></span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><i style=3D"mso-bidi-=
font-style: normal"><span style=3D"font-family: &quot;Times New Roman&quot;=
,&quot;serif&quot;;" lang=3D"EN-IN">Do you also do
payday loan problems?</span></i><span style=3D"font-family: &quot;Times New=
 Roman&quot;,&quot;serif&quot;;" lang=3D"EN-IN"><br>
Yes we handle Payday Loans!&nbsp; </span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;" lang=3D"EN-IN">Are you registered with BBB (Better Busin=
ess
Bureau)?<br>
</span><span style=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&=
quot;;">Solutions
Credit Counselling Service Inc is not yet BBB Accredited.</span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;" lang=3D"EN-IN">What are your hours of operation?<br>
We are open for business five days a week, Monday through Friday from 8:30a=
m to
4:59pm, Pacific Standard Time.</span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;" lang=3D"EN-IN">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><i style=3D"mso-bidi-font-style:normal"><span style=3D"fo=
nt-family: &quot;Times New Roman&quot;,&quot;serif&quot;;" lang=3D"EN-IN">D=
o
you have a toll free phone number? (Live Telephone Enquiries)</span></i><sp=
an style=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;" la=
ng=3D"EN-IN"><br>
Our Toll Free Number for Canada is 1.877.588.9491 or 1-877-913-2008.</span>=
</p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&=
quot;serif&quot;;" lang=3D"EN-IN">&nbsp;</span></p>

<p class=3D"MsoNormal"><i style=3D"mso-bidi-font-style:normal"><span style=
=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;" lang=3D"EN=
-IN">Do
you also cover secured debts such as mortgages and vehicle loans?</span></i=
><span style=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;=
" lang=3D"EN-IN"><br>
<span style=3D"mso-bidi-font-weight:bold">Solutions Credit does not deal wi=
th any
secured debts such as mortgages and vehicle loans.&nbsp; These debts are kn=
own
as secured debts.&nbsp; They are secured with liens against the vehicles, o=
r
the real estate. We only deal with non-secured or unsecured debts such as p=
ersonal bank loans,
pay day loans, bank lines of credit, bank overdrafts and of course Credit c=
ard
debts.</span></span></p>

<p class=3D"MsoNormal"><i style=3D"mso-bidi-font-style:normal"><span style=
=3D"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;" lang=3D"EN=
-IN"><br></span></i></p><p class=3D"MsoNormal"><i style=3D"mso-bidi-font-st=
yle:normal"><span style=3D"font-family: &quot;Times New Roman&quot;,&quot;s=
erif&quot;;" lang=3D"EN-IN">I
am on welfare. Will I qualify?</span></i><span style=3D"font-family: &quot;=
Times New Roman&quot;,&quot;serif&quot;;" lang=3D"EN-IN"><br>
Welfare is a government subsistence check to keep people from starving to
death.&nbsp; People who are on welfare do not qualify for our program.</spa=
n></p>

<p class=3D"MsoNormal"><b style=3D"mso-bidi-font-weight:normal"><i style=3D=
"mso-bidi-font-style: normal"><span style=3D"font-family:&quot;Times New Ro=
man&quot;,&quot;serif&quot;" lang=3D"EN-IN"><br></span></i></b></p><p class=
=3D"MsoNormal"><i><b style=3D"mso-bidi-font-weight:normal"><span style=3D"m=
so-bidi-font-style: normal"><span style=3D"font-family:&quot;Times New Roma=
n&quot;,&quot;serif&quot;" lang=3D"EN-IN">If the
client is not happy with that answer and they continue to ask more question=
s,
then its time then to deflect the further questions with the reply:</span><=
/span></b><span style=3D"font-family:&quot;Times New Roman&quot;,&quot;seri=
f&quot;" lang=3D"EN-IN"><br>
</span></i><span style=3D"font-family:&quot;Times New Roman&quot;,&quot;ser=
if&quot;" lang=3D"EN-IN">We need to know more about your debt situation bef=
ore we know if its even
possible to get you qualified under the program.<span style=3D"mso-spacerun=
:yes">&nbsp; </span>If you would provide us with your telephone
number I will have a credit counsellor call you, they can answer all your
questions and they can find out if you can even qualify for the program or =
not.</span></p>

<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Times New Roman&quo=
t;,&quot;serif&quot;" lang=3D"EN-IN">Or</span></p>

<p class=3D"MsoNormal" style=3D"margin-bottom:0in;margin-bottom:.0001pt;lin=
e-height: normal"><font color=3D"#000066"><font color=3D"#000000"><span lan=
g=3D"EN-IN">I am not qualified to answer that particular
question.&nbsp;However, we have consultants in the office that would be ver=
y
pleased to help you out with that concern.&nbsp; If you would provide me wi=
th a
contact number I will have someone who knows more about the information you
seek, give you a call.</span></font><span style=3D"font-size:12.0pt;font-fa=
mily:&quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-font-family=
:&quot;Times New Roman&quot;;mso-ansi-language:EN-US"></span></font></p></b=
lockquote><font color=3D"#000066">

<br><br>Regards<br>Akhil</font><!--[if gte mso 9]><xml>
 <w:WordDocument>
  <w:View>Normal</w:View>
  <w:Zoom>0</w:Zoom>
  <w:TrackMoves/>
  <w:TrackFormatting/>
  <w:PunctuationKerning/>
  <w:ValidateAgainstSchemas/>
  <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
  <w:IgnoreMixedContent>false</w:IgnoreMixedContent>
  <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
  <w:DoNotPromoteQF/>
  <w:LidThemeOther>EN-IN</w:LidThemeOther>
  <w:LidThemeAsian>X-NONE</w:LidThemeAsian>
  <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript>
  <w:Compatibility>
   <w:BreakWrappedTables/>
   <w:SnapToGridInCell/>
   <w:WrapTextWithPunct/>
   <w:UseAsianBreakRules/>
   <w:DontGrowAutofit/>
   <w:SplitPgBreakAndParaMark/>
   <w:EnableOpenTypeKerning/>
   <w:DontFlipMirrorIndents/>
   <w:OverrideTableStyleHps/>
  </w:Compatibility>
  <m:mathPr>
   <m:mathFont m:val=3D"Cambria Math"/>
   <m:brkBin m:val=3D"before"/>
   <m:brkBinSub m:val=3D"&#45;-"/>
   <m:smallFrac m:val=3D"off"/>
   <m:dispDef/>
   <m:lMargin m:val=3D"0"/>
   <m:rMargin m:val=3D"0"/>
   <m:defJc m:val=3D"centerGroup"/>
   <m:wrapIndent m:val=3D"1440"/>
   <m:intLim m:val=3D"subSup"/>
   <m:naryLim m:val=3D"undOvr"/>
  </m:mathPr></w:WordDocument>
</xml><![endif]--><!--[if gte mso 9]><xml>
 <w:LatentStyles DefLockedState=3D"false" DefUnhideWhenUsed=3D"true"
  DefSemiHidden=3D"true" DefQFormat=3D"false" DefPriority=3D"99"
  LatentStyleCount=3D"267">
  <w:LsdException Locked=3D"false" Priority=3D"0" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Normal"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"heading 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 7"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 8"/>
  <w:LsdException Locked=3D"false" Priority=3D"9" QFormat=3D"true" Name=3D"=
heading 9"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 7"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 8"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"toc 9"/>
  <w:LsdException Locked=3D"false" Priority=3D"35" QFormat=3D"true" Name=3D=
"caption"/>
  <w:LsdException Locked=3D"false" Priority=3D"10" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Title"/>
  <w:LsdException Locked=3D"false" Priority=3D"1" Name=3D"Default Paragraph=
 Font"/>
  <w:LsdException Locked=3D"false" Priority=3D"11" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Subtitle"/>
  <w:LsdException Locked=3D"false" Priority=3D"22" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Strong"/>
  <w:LsdException Locked=3D"false" Priority=3D"20" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Emphasis"/>
  <w:LsdException Locked=3D"false" Priority=3D"59" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Table Grid"/>
  <w:LsdException Locked=3D"false" UnhideWhenUsed=3D"false" Name=3D"Placeho=
lder Text"/>
  <w:LsdException Locked=3D"false" Priority=3D"1" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"No Spacing"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 1"/>
  <w:LsdException Locked=3D"false" UnhideWhenUsed=3D"false" Name=3D"Revisio=
n"/>
  <w:LsdException Locked=3D"false" Priority=3D"34" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"List Paragraph"/>
  <w:LsdException Locked=3D"false" Priority=3D"29" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Quote"/>
  <w:LsdException Locked=3D"false" Priority=3D"30" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Intense Quote"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 1"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 2"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 3"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 4"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 5"/>
  <w:LsdException Locked=3D"false" Priority=3D"60" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Shading Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"61" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light List Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"62" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Light Grid Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"63" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 1 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"64" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Shading 2 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"65" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 1 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"66" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium List 2 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"67" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 1 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"68" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 2 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"69" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Medium Grid 3 Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"70" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Dark List Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"71" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Shading Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"72" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful List Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"73" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" Name=3D"Colorful Grid Accent 6"/>
  <w:LsdException Locked=3D"false" Priority=3D"19" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Subtle Emphasis"/>
  <w:LsdException Locked=3D"false" Priority=3D"21" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Intense Emphasis"/>
  <w:LsdException Locked=3D"false" Priority=3D"31" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Subtle Reference"/>
  <w:LsdException Locked=3D"false" Priority=3D"32" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Intense Reference"/>
  <w:LsdException Locked=3D"false" Priority=3D"33" SemiHidden=3D"false"
   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Book Title"/>
  <w:LsdException Locked=3D"false" Priority=3D"37" Name=3D"Bibliography"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" QFormat=3D"true" Name=3D=
"TOC Heading"/>
 </w:LatentStyles>
</xml><![endif]--><!--[if gte mso 10]>
<style>
 /* Style Definitions */
 table.MsoNormalTable
=09{mso-style-name:"Table Normal";
=09mso-tstyle-rowband-size:0;
=09mso-tstyle-colband-size:0;
=09mso-style-noshow:yes;
=09mso-style-priority:99;
=09mso-style-parent:"";
=09mso-padding-alt:0in 5.4pt 0in 5.4pt;
=09mso-para-margin-top:0in;
=09mso-para-margin-right:0in;
=09mso-para-margin-bottom:10.0pt;
=09mso-para-margin-left:0in;
=09line-height:115%;
=09mso-pagination:widow-orphan;
=09font-size:11.0pt;
=09font-family:"Calibri","sans-serif";
=09mso-ascii-font-family:Calibri;
=09mso-ascii-theme-font:minor-latin;
=09mso-hansi-font-family:Calibri;
=09mso-hansi-theme-font:minor-latin;
=09mso-bidi-font-family:"Times New Roman";
=09mso-bidi-theme-font:minor-bidi;
=09mso-ansi-language:EN-IN;}
</style>
<![endif]--><br><br>----- Original Message -----<br>From: "Akhil P Walia" &=
lt;akhil@lsmindia.com&gt;<br>To: "Nitin Gupta" &lt;nitin@lsmindia.com&gt;, =
"Arun Rathi" &lt;arun@lsmindia.com&gt;, "Nitul Kalita" &lt;nitul@lsmindia.c=
om&gt;, "Amar Kumar. Chaudhary" &lt;amar@lsmindia.com&gt;, "Jitendra Kumar =
Mahato" &lt;jitendra@lsmindia.com&gt;, "Rahul Kumar Singh" &lt;rahulsingh@l=
smindia.com&gt;, "krishna tiwari" &lt;krishna@lsmindia.com&gt;<br>Sent: Sat=
urday, January 4, 2014 4:58:22 AM GMT +05:30 Chennai, Kolkata, Mumbai, New =
Delhi<br>Subject: New Process: www.Creditsolutons.ca<br><br><style>p { marg=
in: 0; }</style><div style=3D"font-family: Arial; font-size: 10pt; color: #=
000000"><style>p { margin: 0; }</style><div style=3D"font-family: Arial; fo=
nt-size: 10pt; color: #000000">Dear All,<br><br>We have a new process simil=
ar to DebtManagers we had earlier. Website is www.CreditSolutions.ca and it=
s single seat 24x7 process.<br><br>Its a Canadian debt consolidation compan=
y. Objective is to collect phone number and escalate lead.<br><br>I will be=
 conducting one2one training with each in a day or two. In the meantime ple=
ase find attached version one of training document.<br>I want you to review=
 this document before the training session. Ofcourse, I will unblock the we=
bsite tonight.<br><br>Please be ready with your questions for discussion in=
 training. We need to go live asap.<br><br>Note: This process will be done =
primarily from INDIA.<br><br>Regards,<br>Akhil<br></div></div></div></div><=
/div></body></html>
------=_Part_549_12727199.1389294577386
Content-Type: image/png; name=livechatinc.PNG
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename=livechatinc.PNG
Content-ID: <DWT2615>

[encoded data, 17328 characters]
ECKg3+c7wAvEWAQCEIAABCoR+H+daWnyL5j3FgAAAABJRU5ErkJggg==
------=_Part_549_12727199.1389294577386
Content-Type: image/png; name=livechatinc.PNG
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename=livechatinc.PNG
Content-ID: <DWT2615>

[encoded data, 17328 characters]
ECKg3+c7wAvEWAQCEIAABCoR+H+daWnyL5j3FgAAAABJRU5ErkJggg==
------=_Part_549_12727199.1389294577386--

------=_Part_548_32391255.1389294577386--

------=_Part_547_16828056.1389294577386--
