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Date: Sun, 25 Aug 2013 01:42:58 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Ishan Kankarwal <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
Message-ID: <31445294.538531377375178595.JavaMail.root@lsmindia.com>
In-Reply-To: <22509063.538511377374996369.JavaMail.root@lsmindia.com>
Subject: PKR Chat Audit - LTK11153012254121X
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Hi Rahul,=20

If you see the Account history of this account:=20

2917220 =09SYSTEM =09Account Status =09Account suspended =09Account not ver=
ified - docs not provided =0924/08/2013 08:23:43=20
and the payment mechanisms:=20


=09Date Registered =09Name =09Been Used? =09=E2=82=AC Deposited =09=E2=82=
=AC Withdrawn =09=E2=82=AC Outstanding =09Deposited (local) =09Withdrawn (l=
ocal) =09Outstanding (local) =09Enabled =09Archived =09Retired =09Cashouts =
Disabled =09Is In Players Name? =09Fully Verified=20
=0924/07/2013 11:07:55 =09Envoy Bank Account 0465048938628 =09No =09=E2=82=
=AC0.00 =09=E2=82=AC0.00 =09=E2=82=AC0.00 =09=E2=82=AC0.00 =09=E2=82=AC0.00=
 =09=E2=82=AC0.00 =09YES =09NO =09NO =09
=09NO =09NO=20

Then recall your .fr training, you should see that this player can still ge=
t the account nouchka01 reopened by sending his documents to verify his acc=
ount .=20

So, you should have not yet informed the player to create a new account - t=
hey will still need to send their documents anyways.=20

Rather request the documents to verify their details.=20

Any doubt please ask, do NOT assume things.=20


info: Bonjour ! Je suis Rosalyn. Comment puis-je vous assister aujourd=E2=
=80=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153012254=
121X=20
vous: Translation is ON=20
Rosalyn: Hello=20
vous: Agent Translation[bonjour]=20
Rosalyn: How may I help you ?=20
vous: Agent Translation[Comment puis-je vous aider ?]=20
vous: [Bonjour .je suis genevi1,je vous ai faxer mes documents les avez vou=
s recu?]=20
vous: Hello .je'm genevi1, I have you fax my documents have you received?=
=20
Rosalyn: One moment please...=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Rosalyn: May I know your email address ?=20
vous: Agent Translation[Puis-je savoir votre adresse email ?]=20
vous: [GENEVIEVE.PIERREVELCIN09@ORANGE.FR]=20
vous: GENEVIEVE.PIERREVELCIN09@ORANGE.FR=20
Rosalyn: thank you=20
Rosalyn: One moment please...=20
vous: Agent Translation[Merci]=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Rosalyn: Unfortunately I am not able to locate any account with this email =
address?=20
vous: Agent Translation[Malheureusement, je ne suis pas en mesure de locali=
ser n'importe quel compte avec cette adresse email ?]=20
Rosalyn: Please may I have your username ?=20
vous: Agent Translation[S'il vous pla=C3=AEt puis-je avoir votre nom d'util=
isateur ?]=20
vous: [GENEVI1]=20
vous: GENEVI1=20
Rosalyn: Sorry but I am not able to find any account with the username and =
the password which you provided=20
vous: Agent Translation[D=C3=A9sol=C3=A9, mais je ne suis pas capable de tr=
ouver n'importe quel compte avec le nom d'utilisateur et le mot de passe qu=
e vous avez fournis]=20
vous: [POURTANT J AI ENCORE JOUER HIER]=20
vous: YET I STILL PLAY YESTERDAY=20
Rosalyn: Please could you send a blank email to support@pkr.com from your r=
egistered email address?=20
vous: Agent Translation[S'il vous pla=C3=AEt pourriez-vous envoyer un email=
 vide =C3=A0 support@PKR.com depuis votre adresse email enregistr=C3=A9e ?]=
=20
Rosalyn: putting LTK11153012254121X as the subject=20
vous: Agent Translation[mettre des LTK11153012254121X comme sujet]=20
vous: [OUI]=20
vous: YES=20
Rosalyn: Thank you=20
vous: Agent Translation[Merci]=20
vous: [voila c est fait]=20
vous: voila it's done=20
Rosalyn: One moment please...=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Rosalyn: I got your email=20
vous: Agent Translation[J'ai re=C3=A7u votre courriel]=20
vous: [ok]=20
vous: OK=20
Rosalyn: Bur are you sure it is the same eamil which you have registered in=
 PKR ?=20
vous: Agent Translation[BUR, vous =C3=AAtes s=C3=BBr que c'est la m=C3=AAme=
 eamil dont vous vous =C3=AAtes inscrit dans PKR ?]=20
vous: [puis je rejouer?]=20
Rosalyn: Email*=20
vous: can I play again?=20
vous: Agent Translation[Courriel]=20
vous: [OUI]=20
vous: YES=20
vous: [JE N EN AI PAS D AUTRE]=20
vous: I N HAVE NO OTHER=20
Rosalyn: One moment please...=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Rosalyn: May I know your full name ?=20
vous: Agent Translation[Puis-je savoir votre nom complet ?]=20
vous: [PIERREVELCIN GENEVIEVE]=20
vous: PIERREVELCIN GENEVIEVE=20
Rosalyn: To be able to assist you, for security reasons, please confirm the=
 following information:=20
1. Your date of birth=20
2. The first line of your address=20
3. The answer to the following question:=20
vous: Agent Translation[Pour nous permettre de vous aider, et pour des rais=
ons de s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes :1=
. Votre date de naissance2. La premi=C3=A8re ligne de votre adresse3. La r=
=C3=A9ponse =C3=A0 la question suivante :]=20
Rosalyn: What was the name of your first pet?=20
vous: Agent Translation[Quel =C3=A9tait le nom de votre premier animal de c=
ompagnie ?]=20
vous: [06 01 1959 11 RUE GASTON AGAR VICTOR]=20
vous: 06 01 1959 11 RUE GASTON AGAR VICTOR=20
Rosalyn: Thank you=20
vous: Agent Translation[Merci]=20
Rosalyn: your username is nouchka01=20
vous: Agent Translation[votre nom d'utilisateur est nouchka01]=20
vous: [OUI]=20
vous: YES=20
Rosalyn: and the registered email address is genevieve09@orange.fr=20
vous: Agent Translation[et l'adresse e-mail enregistr=C3=A9e est genevieve0=
9@orange.fr]=20
Rosalyn: But unfortunately this account is suspended now=20
vous: [C EST MON NOM A LA TABLE]=20
vous: This is my name to the TABLE=20
vous: Agent Translation[Mais malheureusement ce compte est suspendu mainten=
ant]=20
Rosalyn: As you all players are required to send your documents to us to ve=
rify your account withim 30-60 days after you create your account=20
vous: Agent Translation[Comme vous, tous les joueurs sont tenus d'envoyer v=
os documents =C3=A0 nous pour v=C3=A9rifier votre ciblage compte 30-60 jour=
s apr=C3=A8s avoir cr=C3=A9=C3=A9 votre compte]=20
Rosalyn: within*=20
vous: Agent Translation[au sein de le]=20
Rosalyn: and you didn't provide the documents=20
vous: Agent Translation[et vous n'a pas fourni les documents]=20
vous: [JE ME SUIS TROMPER AVEC MON NOM SUR 1 AUTRE SITE]=20
vous: I WAS WRONG WITH MY NAME ON ANOTHER SITE=20
Rosalyn: In this case you can create a new account for you=20
vous: Agent Translation[Dans ce cas, vous pouvez cr=C3=A9er un nouveau comp=
te pour vous]=20
vous: [MAIS JE VOUS AI FAXER LES DOCUMENTS TOUT A L L HEURE]=20
vous: BUT I FAX DOCUMENTS A L L TIME=20
Rosalyn: May I know when you sent the documents ?=20
vous: Agent Translation[Puis-je savoir quand vous avez envoy=C3=A9 les docu=
ments ?]=20
vous: [PAR FAX C EST GWEN QUI ME LA DEMANDER J AI SIMPLEMENT MIS GENEVI1 AU=
 LIEU DE NOUCHKA01]=20
vous: FAX it is GWEN who ME the request I AI simply MIS GENEVI1 instead of =
NOUCHKA01=20
Rosalyn: One moment please...=20
vous: Agent Translation[Un instant s'il vous plait...]=20
Rosalyn: Unfortunately it is too late now=20
vous: Agent Translation[Malheureusement, c'est trop tard maintenant]=20
vous: [JE LUI AI EXPLIQUER QUE J AVAIS DEJA ENVOYER MES DOCUMENT IL Y A PLU=
S DE 20JOURS A PARIS]=20
vous: I EXPLAIN THAT I HAD ALREADY SEND MY DOCUMENT THERE ARE MORE DAYS IN =
PARIS=20
Rosalyn: now you van create a new account and continue to play with that ac=
count=20
vous: Agent Translation[maintenant van vous cr=C3=A9er un nouveau compte et=
 continuer =C3=A0 jouer avec ce compte]=20
Rosalyn: can*=20
vous: Agent Translation[peut]=20
Rosalyn: And I hope it will be easy for you this time=20
vous: Agent Translation[Et j'esp=C3=A8re qu'il sera facile pour vous cette =
fois]=20
Rosalyn: Is there anything else I can help you with?=20
vous: Agent Translation[Y a-t-il autre chose que je puisse faire pour vous =
aider ?]=20
vous: [il faut donc que j elimine ce compte et que j en recrer 1?]=20
vous: It is therefore necessary that I eliminated this account and that I r=
ecreate in 1?=20
Rosalyn: yes.. according to the rules you need to create a new account now=
=20
vous: Agent Translation[Oui... selon les r=C3=A8gles, vous devrez cr=C3=A9e=
r un nouveau num=C3=A9ros de compte]=20
vous: [OK MERCI]=20
vous: Ok thank you=20
Rosalyn: You are welcome.=20
Rosalyn: Is there anything else I can help you with?=20
vous: Agent Translation[De rien.]=20
vous: Agent Translation[Y a-t-il autre chose que je puisse faire pour vous =
aider ?]=20
vous: [NON MERCI]=20
vous: No thanks=20
Rosalyn: Please feel free to fill out our feedback survey by clicking CLOSE=
 at the top of the window. Enjoy the rest of the day.=20
vous: Agent Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remp=
lir notre sondage en cliquant sur fermer en haut de la fen=C3=AAtre. Bonne =
fin de journ=C3=A9e.]=20
Rosalyn: Bye=20
vous: Agent Translation[Bye]=20
vous: [OK BYE]=20
vous: OK BYE=20


with regards,=20
Ganin=20


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Hi Rahul,<br><br>If you see the Account history of this account:<br><br><t=
able class=3D"ResultsGrid" rules=3D"all" id=3D"ctl00_dgActivity" border=3D"=
1" cellspacing=3D"0"><tbody><tr class=3D"ResultsGridItem"><td>2917220</td><=
td>SYSTEM</td><td>Account Status</td><td>Account suspended</td><td>Account =
not verified - docs not provided</td><td>24/08/2013 08:23:43</td></tr></tbo=
dy></table><br>and the payment mechanisms:<br><br>
<table frame=3D"VOID" rules=3D"NONE" border=3D"0" cellspacing=3D"0" cols=3D=
"15">
=09<colgroup><col width=3D"86"><col width=3D"86"><col width=3D"86"><col wid=
th=3D"86"><col width=3D"86"><col width=3D"86"><col width=3D"86"><col width=
=3D"86"><col width=3D"86"><col width=3D"86"><col width=3D"86"><col width=3D=
"86"><col width=3D"86"><col width=3D"86"><col width=3D"86"></colgroup>
=09<tbody>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" height=3D"32" width=3D"86"><b><font face=3D"Times New Ro=
man">Date Registered</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Name</fon=
t></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Been Used=
?</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">=E2=82=AC=
&nbsp;Deposited</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">=E2=82=AC=
&nbsp;Withdrawn</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">=E2=82=AC=
&nbsp;Outstanding</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Deposited=
 (local)</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Withdrawn=
 (local)</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Outstandi=
ng (local)</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Enabled</=
font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Archived<=
/font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Retired</=
font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Cashouts =
Disabled</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Is In Pla=
yers Name?</font></b></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"CENTER" width=3D"86"><b><font face=3D"Times New Roman">Fully Ver=
ified</font></b></td>
=09=09</tr>
=09=09<tr>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT" height=3D"32"><font face=3D"Times New Roman">24/07/2013 11=
:07:55</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman"><a href=3D"https://admin.pk=
r.com/ViewPaymentMechanism.aspx?PaymentMechanismId=3D249283&amp;PaymentMech=
anismTypeId=3D5">Envoy Bank Account 0465048938628</a></font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">No</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">=E2=82=AC0.00</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">YES</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">NO</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">NO</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman"><br></font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">NO</font></td>
=09=09=09<td style=3D"border-top: 1px solid #000000; border-bottom: 1px sol=
id #000000; border-left: 1px solid #000000; border-right: 1px solid #000000=
" align=3D"LEFT"><font face=3D"Times New Roman">NO</font></td>
=09=09</tr>
=09</tbody>
</table>
<br><br>Then recall your .fr training, you should see that this player can =
still get the account <span id=3D"ctl00_UserMenu1_lblUserName_lblValue" cla=
ss=3D"UserInformationItemValue"><span style=3D"font-weight: bold;">nouchka0=
1 </span>reopened by sending his documents to verify his account</span>.<br=
><br>So, you should have not yet informed the player to create a new accoun=
t - they will still need to send their documents anyways.<br><br>Rather req=
uest the documents to verify their details.<br><br>Any doubt please ask, do=
 NOT assume things.<br><br><br><font color=3D"red">info: </font>
        <font color=3D"green"><span style=3D"color: #000000;"><strong>Bonjo=
ur ! Je suis Rosalyn. Comment puis-je vous assister aujourd=E2=80=99hui?</s=
trong></span></font>
        <br>
   =20
  =09    <font color=3D"red"> info: </font>
        <font color=3D"green">Le num=C3=A9ro de r=C3=A9ference pour votre c=
hat est : LTK11153012254121X</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Translation is ON</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Hello</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[bonjour] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">How may I help you ?</span>=
</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Comment puis-je vous aide=
r ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [Bonjour .je suis genevi1,je vous ai faxer=
 mes documents les avez vous recu?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Hello .je'm genevi1, I have you fax my docu=
ments have you received?</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">One moment please...</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Un instant s'il vous plai=
t...] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">May I know your email addre=
ss ?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Puis-je savoir votre adre=
sse email ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [GENEVIEVE.PIERREVELCIN09@ORANGE.FR] </fon=
t>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">GENEVIEVE.PIERREVELCIN09@ORANGE.FR</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">thank you</span></font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">One moment please...</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Merci] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Un instant s'il vous plai=
t...] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Unfortunately I am not able=
 to locate any account with this email address?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Malheureusement, je ne su=
is pas en mesure de localiser n'importe quel compte avec cette adresse emai=
l ?] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Please may I have your user=
name ?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[S'il vous pla=C3=AEt puis=
-je avoir votre nom d'utilisateur ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [GENEVI1] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">GENEVI1</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Sorry but I am not able to =
find any account with the username and the password which you provided </sp=
an></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[D=C3=A9sol=C3=A9, mais je=
 ne suis=20
pas capable de trouver n'importe quel compte avec le nom d'utilisateur=20
et le mot de passe que vous avez fournis] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [POURTANT J AI ENCORE JOUER HIER] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">YET I STILL PLAY YESTERDAY</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Please could you send a bla=
nk email to support@pkr.com from your registered email address? &nbsp;</spa=
n></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[S'il vous pla=C3=AEt=20
pourriez-vous envoyer un email vide =C3=A0 support@PKR.com depuis votre=20
adresse email enregistr=C3=A9e ?] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">putting LTK11153012254121X =
as the subject</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[mettre des LTK11153012254=
121X comme sujet] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [OUI] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">YES</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Thank you </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Merci] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [voila c est fait] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">voila it's done</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">One moment please...</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Un instant s'il vous plai=
t...] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">I got your email </span></f=
ont>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[J'ai re=C3=A7u votre cour=
riel] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [ok] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">OK</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Bur are you sure it is the =
same eamil which you have registered in PKR ?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[BUR, vous =C3=AAtes s=C3=
=BBr que c'est la m=C3=AAme eamil dont vous vous =C3=AAtes inscrit dans PKR=
 ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [puis je rejouer?] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Email*</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">can I play again?</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Courriel] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [OUI] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">YES</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [JE N EN AI PAS D AUTRE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">I N HAVE NO OTHER</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">One moment please...</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Un instant s'il vous plai=
t...] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">May I know your full name ?=
</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Puis-je savoir votre nom =
complet ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [PIERREVELCIN GENEVIEVE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">PIERREVELCIN GENEVIEVE</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">To be able to assist you, for security reason=
s, please confirm the following information:<br> 1. Your date of birth <br>=
 2. The first line of your address <br> 3. The answer to the following ques=
tion:</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Pour nous permettre de=20
vous aider, et pour des raisons de s=C3=A9curit=C3=A9, veuillez confirmer l=
es=20
informations suivantes&nbsp;:1. Votre date de naissance2. La premi=C3=A8re =
ligne=20
de votre adresse3. La r=C3=A9ponse =C3=A0 la question suivante :] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">What was the name of your f=
irst pet?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Quel =C3=A9tait le nom de=
 votre premier animal de compagnie&nbsp; ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [06 01 1959 11 RUE GASTON AGAR VICTOR] </f=
ont>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">06 01 1959 11 RUE GASTON AGAR VICTOR</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Thank you </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Merci] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">your username is <strong>no=
uchka01</strong></span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[votre nom d'utilisateur e=
st nouchka01] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [OUI] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">YES</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">and the registered email ad=
dress is <strong>genevieve09@orange.fr</strong></span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[et l'adresse e-mail enreg=
istr=C3=A9e est genevieve09@orange.fr] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">But unfortunately this acco=
unt is suspended now </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [C EST MON NOM A LA TABLE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">This is my name to the TABLE</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Mais malheureusement ce c=
ompte est suspendu maintenant] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">As you all players are=20
required to send your documents to us to verify your account withim=20
30-60 days after you create your account </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Comme vous, tous les=20
joueurs sont tenus d'envoyer vos documents =C3=A0 nous pour v=C3=A9rifier v=
otre=20
ciblage compte 30-60 jours apr=C3=A8s avoir cr=C3=A9=C3=A9 votre compte] </=
font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">within*</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[au sein de le] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">and you didn't provide the =
documents </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[et vous n'a pas fourni le=
s documents] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [JE ME SUIS TROMPER AVEC MON NOM SUR 1 AUT=
RE SITE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">I WAS WRONG WITH MY NAME ON ANOTHER SITE</f=
ont>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">In this case you can create=
 a new account for you </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Dans ce cas, vous pouvez =
cr=C3=A9er un nouveau compte pour vous] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [MAIS JE VOUS AI FAXER LES DOCUMENTS TOUT =
A L L HEURE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">BUT I FAX DOCUMENTS A L L TIME</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">May I know when you sent th=
e documents ?</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Puis-je savoir quand vous=
 avez envoy=C3=A9 les documents ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [PAR FAX C EST GWEN QUI ME  LA DEMANDER J =
AI SIMPLEMENT MIS GENEVI1 AU LIEU DE NOUCHKA01] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">FAX it is GWEN who ME the request I AI simp=
ly MIS GENEVI1 instead of NOUCHKA01</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">One moment please...</font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Un instant s'il vous plai=
t...] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Unfortunately it is too lat=
e now </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Malheureusement, c'est tr=
op tard maintenant] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [JE LUI AI EXPLIQUER QUE  J AVAIS DEJA ENV=
OYER MES DOCUMENT IL Y A PLUS DE 20JOURS A PARIS] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">I EXPLAIN THAT I HAD ALREADY SEND MY DOCUME=
NT THERE ARE MORE DAYS IN PARIS</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">now you van create a new ac=
count and continue to play with that account </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[maintenant van vous cr=C3=
=A9er un nouveau compte et continuer =C3=A0 jouer avec ce compte] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">can*</span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[peut] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">And I hope it will be easy =
for you this time </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Et j'esp=C3=A8re qu'il se=
ra facile pour vous cette fois] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">Is there anything else I can help you with?</=
font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Y a-t-il autre chose que =
je puisse faire pour vous aider&nbsp; ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [il faut donc que j elimine ce compte et q=
ue j en recrer 1?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">It is therefore necessary that I eliminated=
 this account and that I recreate in 1?</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">yes.. according to the rule=
s you need to create a new account now </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Oui... selon les r=C3=A8g=
les, vous devrez cr=C3=A9er un nouveau num=C3=A9ros de compte] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [OK MERCI] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Ok thank you</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">You are welcome.</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">Is there anything else I can help you with?</=
font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[De rien.] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Y a-t-il autre chose que =
je puisse faire pour vous aider&nbsp; ?] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [NON MERCI] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">No thanks</font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black">Please feel free to fill out our feedback sur=
vey by clicking CLOSE at the top of the window. Enjoy the rest of the day.<=
/font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[S'il vous pla=C3=AEt=20
n'h=C3=A9sitez pas =C3=A0 remplir notre sondage en cliquant sur fermer en h=
aut de=20
la fen=C3=AAtre. Bonne fin de journ=C3=A9e.] </font>
        <br>
   =20
  =09    <font color=3D"red"> Rosalyn: </font>
        <font color=3D"black"><span dir=3D"ltr">Bye </span></font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">Agent Translation[Bye] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b"> [OK BYE] </font>
        <br>
   =20
  =09    <font color=3D"blue"> vous: </font>
        <font color=3D"#8b008b">OK BYE</font>
        <br><br><div><span style=3D"font-style: italic;">with regards,</spa=
n><br style=3D"font-style: italic;"><span style=3D"font-style: italic;">Gan=
in</span><br></div><br></div></body></html>
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