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Date: Fri, 13 Jun 2014 17:29:42 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: "Surya p. Tiwari" <surya@lsmindia.com>, "Prem K. Goyary" <prem@lsmindia.com>, 
	Krishanlal Guin <krishanlal@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Kachurin Vashi <kachurin@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
Cc: Akhil P Walia <akhil@lsmindia.com>, deeksha <deeksha@lsmindia.com>
Message-ID: <8685085.123891402660782801.JavaMail.root@lsmindia.com>
In-Reply-To: <33271024.123871402660647840.JavaMail.root@lsmindia.com>
Subject: POOR rating - LTK111530122138856X
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Hello, 

Closed account on Player request, RNG, and think someone is using cheat software, correctly closed the account. 

PKR do not allow players to use bots or third party software. We have procedures and systems in place to detect unusual or suspicious play as well as performing random game play checks. 


info: Your Issue ID for this chat is LTK111530122138856X 	
	Emelyn: Hi there 	
	you: C an U close my account please thanks bye :) 	
	Emelyn: I am sorry to hear that you wish to close your account. May I please ask the reason why? 	
	you: fed up with people using cheat software on hands in poker and also the last few bj hands were rigged .. 	
	Emelyn: Please note that should you close your account, it can not be reopened for 90 days should you change your mind, and you would not be allowed to open a new one. Please confirm if you would still like to close the account? 	
	you: yes close it for ever and ever .. had enough losing my money .. :(( 	
	Emelyn: May I ask your username please? 	
	you: Oh and trip2012 is using cheat software !! 	
	you: my user name shazzy40 	
	Emelyn: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your home address 
3. The answer to the following question: 	
	Emelyn: What was the name of your first pet? 	
	you: snoops 	
	you: 7/1/72 	
	you: 88 long row 	
	you: norwich 	
	Emelyn: Thank you for confirming 	
	Emelyn: One moment please while I request to close your account. 	
	you: No more emails from u either , fed up people using the cheat software .. :(( 	
	you: told u his name is trip2012 yet u don't seem bothered .. 	
	Emelyn: So you are trying to close your account because of this player trip2012 ? 	
	you: yes !! 	
	Emelyn: What exactly do you mean he is using a cheat software? 	
	Emelyn: How can you say that he use a cheat software? 	
	you: Its so funny he raises with nothing when I had top pair knowing he was gonna get a flush using the software .. 	
	Emelyn: Why do you think he use a software? 	
	Emelyn: Is it because you loose on the game? 	
	you: I just knew it , when I had tens afterwards he had jacks so strange .. 	
	you: I wasn't born yesterday know when someones cheating .. 	
	Emelyn: I can understand what you are saying but it is impossible for a player to use a cheat software on PKR. And losing on the game doesn't mean that the player use some trick on you. The cards you receive are generated randomly and this is the same for every player. 	
	you: Oh so when I raised with top pair how did he know raising me he was gonna get a flush , then when I had tens how did he know I didn't have aces .. that's the argument .. 	
	you: Strange !! 	
	Emelyn: Did he tell you that he knows what card will be given to him? 	
	you: No but something in my mind told me he knew what he was going to get and something in my mind tells me he knew I had tens .. 	
	you: Knows a cheat in cards when I see 1 .. 	
	Emelyn: You cannot put something on person perspective just because you have a feeling of it. However, your account is now closed as per your request 	
	you: ok thanks closing my account U lost a regular depositor , its fine .. know where I'm not wanted .. Please don't send me anymore emails either if that's all U wanna do about it .. 	
	Emelyn: I would like to inform you that we don't have anyone using "cheat" software -poker tracking software is permitted if not encouraged, and no other programs can be used on PKR to offer any kind of advantage 	
	you: Wrote your name down and will send this discussion to your manager telling him U did nothing to keep me playing on this site .. 	
	you: Its very very poor from your behalf !! .. 	
	Emelyn: Alright. I have unsubscribe you for emails, so you will not get any of it. 	
	Emelyn: I am sorry to hear that but as mentioned, we don't have anyone using cheat software here in PKR 	
	you: Right thanks so much , so sad you will get a rollicking not trying to keep me on this site playing .. :(( 	
	Emelyn: You are welcome 	
	Emelyn: Is there anything else I can help you with? 	
	you: You're just an idiot .. :) Byesee bye .. 
	Emelyn: Have good day ahead 




Thanks and Regards, 
MRSingh 

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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #003333'><font face="tahoma, new york, times, serif" size="2"><br><font color="#CC0000"><br>Hello,<br><br><font color="#003333">Closed account on Player request, RNG, and think someone is using cheat software, correctly closed the account.</font><br><br><i><font face="times new roman, new york, times, serif" size="3">PKR do not allow players to use bots or third party software. We have procedures and systems in 
place to detect unusual or suspicious play as well as performing random 
game play checks.<br></font></i></font><br><br><font color="green"><strong>info:&nbsp;</strong>Your Issue ID for this chat is LTK111530122138856X</font>
                    
                    
                    
                
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Hi there</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>C an U close my account please thanks bye :)</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>I am sorry to hear that you wish to close your account. May I please ask the reason why?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>fed up with people using cheat software on hands in poker and also the last few bj hands were rigged ..</font>
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                    <td>
                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Please
 note that should you close your account, it can not be reopened for 90 
days should you change your mind, and you would not be allowed to open a
 new one. Please confirm if you would still like to close the account?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>yes close it for ever and ever .. had enough losing my money .. :((</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>May I ask your username please?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Oh and trip2012 is using cheat software !!</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>my user name shazzy40</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>To be able to assist you, for security reasons, please confirm the following information:<br> 1. Your date of birth <br> 2. The first line of your home address <br> 3. The answer to the following question:</font>
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                    <td>
                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>What was the name of your first pet?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>snoops</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>7/1/72</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>88 long row</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>norwich</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Thank you for confirming</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>One moment please while I request to close your account.</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>No more emails from u either , fed up people using the cheat software .. :((</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>told u his name is trip2012 yet u don't seem bothered ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>So you are trying to close your account because of this player trip2012 ?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>yes !!</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>What exactly do you mean he is using a cheat software?</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>How can you say that he use a cheat software?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Its so funny he raises with nothing when I had top pair knowing he was gonna get a flush using the software ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Why do you think he use a software?</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Is it because you loose on the game?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>I just knew it , when I had tens afterwards he had jacks so strange ..</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>I wasn't born yesterday know when someones cheating ..</font>
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                    <td>
                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>I
 can understand what you are saying but it is impossible for a player to
 use a cheat software on PKR. &nbsp;And losing on the game doesn't mean that 
the player use some trick on you. The cards you receive are generated 
randomly and this is the same for every player.</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Oh
 so when I raised with top pair how did he know raising me he was gonna 
get a flush , then when I had tens how did he know I didn't have aces ..
 that's the argument ..</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Strange !!</font>
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                    <td>
                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Did he tell you that he knows what card will be given to him?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>No but something in my mind told me he knew what he was going to get and something in my mind tells me he knew I had tens ..</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Knows a cheat in cards when I see 1 ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>You
 cannot put something on person perspective just because you have a 
feeling of it. However, your account is now closed as per your request</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>ok
 thanks closing my account U lost a regular depositor , its fine .. know
 where I'm not wanted .. Please don't send me anymore emails either if 
that's all U wanna do about it ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>I
 would like to inform you that we don't have anyone using "cheat" 
software -poker tracking software is permitted if not encouraged, and no
 other programs can be used on PKR to offer any kind of advantage</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Wrote your name down and will send this discussion to your manager telling him U did nothing to keep me playing on this site ..</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Its very very poor from your behalf !! ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Alright. I have unsubscribe you for emails, so you will not get any of it.</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>I am sorry to hear that but as mentioned, we don't have anyone using cheat software here in PKR</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>Right thanks so much , so sad you will get a rollicking not trying to keep me on this site playing .. :((</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>You are welcome</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Is there anything else I can help you with?</font>
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                    <font color="red" face="tahoma, new york, times, serif" size="2"><strong>you:&nbsp;</strong>You're just an idiot .. :) Byesee bye ..</font>
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                    <font color="blue" face="tahoma, new york, times, serif" size="2"><strong>Emelyn:&nbsp;</strong>Have good day ahead</font></td></tr></tbody></table><font face="tahoma, new york, times, serif" size="2"><br></font><br><div><br><font color="#333333" face="times new roman, new york, times, serif" size="2"><i><br>Thanks and Regards,<br>MRSingh</i></font></div><br></div></body></html>
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