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Date: Thu, 2 Jun 2016 20:59:47 +0530 (IST)
From: Amit Shukla <amitshukla@lsmindia.com>
To: Chantelle Russak <chantelle@luckgenome.com>
Cc: Elitsa Todorova <elitsa@luckgenome.com>, 
	Support Team <scsupport@luckgenome.com>
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Subject: Re: Extra Spicy Pinata Bonus Game Bug
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Thread-Topic: Extra Spicy Pinata Bonus Game Bug
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Thanks Chanelle! Yes, it's fixed for me too now.=20

Just one more thing - do you think 5 million coins TO ALL EFFECTED USERS wo=
uld be good? as some are at 200+ level and some are at just 24. Please appr=
ove, so I can go ahead. I've 5 tickets on Support, then I will head over to=
 Leona Tourond Irving .=20

Regards,=20
Amit=20


From: "Chantelle Russak" <chantelle@luckgenome.com>=20
To: "Amit Shukla" <amitshukla@lsmindia.com>, "Elitsa Todorova" <elitsa@luck=
genome.com>=20
Cc: "Elitsa Todorova" <elitsa@luckgenome.com>, "Support Team" <scsupport@lu=
ckgenome.com>=20
Sent: Thursday, June 2, 2016 8:27:55 PM=20
Subject: RE: Extra Spicy Pinata Bonus Game Bug=20



Hi Amit,=20



There was affix that was just uploaded. I have played the game and got 2 bo=
nus rounds that completed successfully=20



Please reach out to player - Leona Tourond Irving =E2=80=93 716604988 and a=
ny support ticket that complained.=20



Please give them a gift of 5 million coins=20



I will reach out to the VIP=E2=80=99s=20



Thanks=20

Chantelle=20




From: Amit Shukla [mailto:amitshukla@lsmindia.com]=20
Sent: Thursday, June 2, 2016 5:22 PM=20
To: Elitsa Todorova <elitsa@luckgenome.com>=20
Cc: Guy Ezra <guy@luckgenome.com>; Chantelle Russak <chantelle@luckgenome.c=
om>; Support Team <scsupport@luckgenome.com>; Liat Adir <liat@luckgenome.co=
m>; Olga Slipchuk <o.slipchuk@twinwingames.com>=20
Subject: Re: Extra Spicy Pinata Bonus Game Bug=20





Hi Elitsa and Guy,=20





As informed on Slack, this issue is reproducible by one more agent in Suppo=
rt (Shahnawaz (3803334)). We both are getting continuously same combination=
 everytime we spin in the game. (refer to the attachment)=20






We have got spike on the issue , but these users are describing a different=
 scenario then what I am facing. These players are unable to get out of Pin=
ata game (like me), but they are not getting any coins in the bonus game. (=
Attaching the spike excel with this email)=20





Also, a lot is going on social =3D>=20








Thanks,=20


Amit=20










From: "Elitsa Todorova" < elitsa@luckgenome.com >=20
To: "Guy Ezra" < guy@luckgenome.com >=20
Cc: "Chantelle Russak" < chantelle@luckgenome.com >, "Support Team" < scsup=
port@luckgenome.com >, "Liat Adir" < liat@luckgenome.com >, "Olga Slipchuk"=
 < o.slipchuk@twinwingames.com >=20
Sent: Thursday, June 2, 2016 2:04:38 AM=20
Subject: Re: Extra Spicy Pinata Bonus Game Bug=20





Thanks Guy.=20

I'm adding a new screenshot and info to the Jira, maybe it'll help.=20



Thanks,=20
Elitsa=20





On Wed, Jun 1, 2016 at 11:21 PM, Guy Ezra < guy@luckgenome.com > wrote:=20






Hi Elitsa,=20



No one has managed to reproduce this. It is under investigation still today=
.=20

Will keep you updated.=20



Gyu=20



From: Elitsa Todorova [mailto: elitsa@luckgenome.com ]=20
Sent: Wednesday, June 01, 2016 11:14 PM=20
To: Chantelle Russak < chantelle@luckgenome.com >; Support Team < scsupport=
@luckgenome.com >; Liat Adir < liat@luckgenome.com >; Guy Ezra < guy@luckge=
nome.com >; Olga Slipchuk < o.slipchuk@twinwingames.com >=20
Subject: Extra Spicy Pinata Bonus Game Bug=20





Hi all,=20





I opened this Jira today: https://winjira.atlassian.net/browse/SLOTSC-3116 =
.=20


The issue is that Amit is constantly getting bonus recovery + the same comb=
ination of 3 Bonus Icons in Extra Spicy.=20



Each time it leads him to the Pinata Bonus Round and each time he is reward=
ed. He's played about 10 games at this point and his balance has gone up hu=
ndreds of millions.=20





UID: 3375660=20
Platform: Web=20





Screenshots in the Jira. I find this non reproducible.=20



When we decide how to proceed, someone please update this email thread to l=
et my team know, as I'm off work.=20





@Team, if we get any tickets or see anything in social, update via email AS=
AP.=20





--=20


Regards,=20

Elitsa Todorova=20
Support Team Lead=20

This email and any attachments are confidential, and may be legally privile=
ged and protected by copyright. If you are not the intended recipient disse=
mination or copying of this email is prohibited. If you have received this =
in error, please notify the sender by replying by email and then delete the=
 email completely from your system.=20

Any views or opinions are solely those of the sender. This communication is=
 not intended to form a binding contract unless expressly indicated to the =
contrary and properly authorised. Any actions taken on the basis of this em=
ail are at the recipient's own risk.=20








--=20


Regards,=20

Elitsa Todorova=20
Support Team Lead=20

This email and any attachments are confidential, and may be legally privile=
ged and protected by copyright. If you are not the intended recipient disse=
mination or copying of this email is prohibited. If you have received this =
in error, please notify the sender by replying by email and then delete the=
 email completely from your system.=20



Any views or opinions are solely those of the sender. This communication is=
 not intended to form a binding contract unless expressly indicated to the =
contrary and properly authorised. Any actions taken on the basis of this em=
ail are at the recipient's own risk.=20


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<html><body><div style=3D"font-family: arial,helvetica,sans-serif; font-siz=
e: 12pt; color: #000000"><div><span data-mce-style=3D"font-family: tahoma,'=
new york',times,serif; font-size: 10pt;" style=3D"font-family: tahoma,&quot=
;new york&quot;,times,serif; font-size: 10pt;">Thanks Chanelle! Yes, it's f=
ixed for me too now. </span><br></div><div><span data-mce-style=3D"font-fam=
ily: tahoma,'new york',times,serif; font-size: 10pt;" style=3D"font-family:=
 tahoma,&quot;new york&quot;,times,serif; font-size: 10pt;"><br data-mce-bo=
gus=3D"1"></span></div><div><span data-mce-style=3D"font-family: tahoma,'ne=
w york',times,serif; font-size: 10pt;" style=3D"font-family: tahoma,&quot;n=
ew york&quot;,times,serif; font-size: 10pt;">Just one more thing - do you t=
hink 5 million coins TO ALL EFFECTED USERS would be good? as some are at 20=
0+ level and some are at just 24. Please approve, so I can go ahead. I've 5=
 tickets on Support, then I will head over to&nbsp;<span style=3D"font-size=
: 10.5pt; font-family: 'Arial',sans-serif; color: #333333; background: whit=
e;" data-mce-style=3D"font-size: 10.5pt; font-family: 'Arial',sans-serif; c=
olor: #333333; background: white;">Leona Tourond Irving</span>.&nbsp; <br d=
ata-mce-bogus=3D"1"></span></div><div><span data-mce-style=3D"font-family: =
tahoma,'new york',times,serif; font-size: 10pt;" style=3D"font-family: taho=
ma,&quot;new york&quot;,times,serif; font-size: 10pt;"><br data-mce-bogus=
=3D"1"></span></div><div><span data-mce-style=3D"font-family: tahoma,'new y=
ork',times,serif; font-size: 10pt;" style=3D"font-family: tahoma,&quot;new =
york&quot;,times,serif; font-size: 10pt;">Regards, <br data-mce-bogus=3D"1"=
></span></div><div><span data-mce-style=3D"font-family: tahoma,'new york',t=
imes,serif; font-size: 10pt;" style=3D"font-family: tahoma,&quot;new york&q=
uot;,times,serif; font-size: 10pt;">Amit <br data-mce-bogus=3D"1"></span></=
div><div><br></div><hr id=3D"zwchr" data-marker=3D"__DIVIDER__"><div data-m=
arker=3D"__HEADERS__"><b>From: </b>"Chantelle Russak" &lt;chantelle@luckgen=
ome.com&gt;<br><b>To: </b>"Amit Shukla" &lt;amitshukla@lsmindia.com&gt;, "E=
litsa Todorova" &lt;elitsa@luckgenome.com&gt;<br><b>Cc: </b>"Elitsa Todorov=
a" &lt;elitsa@luckgenome.com&gt;, "Support Team" &lt;scsupport@luckgenome.c=
om&gt;<br><b>Sent: </b>Thursday, June 2, 2016 8:27:55 PM<br><b>Subject: </b=
>RE: Extra Spicy Pinata Bonus Game Bug<br></div><br><div data-marker=3D"__Q=
UOTED_TEXT__"><style><!--

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--></style><div class=3D"WordSection1"><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang=3D"EN=
-GB">Hi Amit, </span></p><p class=3D"MsoNormal"><span style=3D"font-size:11=
.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang=3D"EN-GB">&nbsp;</spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&q=
uot;Calibri&quot;,sans-serif" lang=3D"EN-GB">There was&nbsp; affix that was=
 just uploaded.&nbsp; I have played the game and got 2 bonus rounds that co=
mpleted successfully</span></p><p class=3D"MsoNormal"><span style=3D"font-s=
ize:11.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang=3D"EN-GB">&nbsp=
;</span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-fam=
ily:&quot;Calibri&quot;,sans-serif" lang=3D"EN-GB">Please reach out to play=
er - </span><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,s=
ans-serif;color:#333333;background:white">Leona Tourond Irving =E2=80=93 71=
6604988 and any support ticket that complained. </span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-s=
erif;color:#333333;background:white">&nbsp;</span></p><p class=3D"MsoNormal=
"><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;=
color:#333333;background:white">Please give them a gift of 5 million coins =
</span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-fami=
ly:&quot;Arial&quot;,sans-serif;color:#333333;background:white">&nbsp;</spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&q=
uot;Arial&quot;,sans-serif;color:#333333;background:white">I will reach out=
 to the VIP=E2=80=99s </span></p><p class=3D"MsoNormal"><span style=3D"font=
-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#333333;backgro=
und:white">&nbsp;</span></p><p class=3D"MsoNormal"><span style=3D"font-size=
:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#333333;background:w=
hite">Thanks </span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.=
5pt;font-family:&quot;Arial&quot;,sans-serif;color:#333333;background:white=
">Chantelle </span><span style=3D"font-size:11.0pt;font-family:&quot;Calibr=
i&quot;,sans-serif" lang=3D"EN-GB"></span></p><p class=3D"MsoNormal"><span =
style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif" lang=
=3D"EN-GB">&nbsp;</span></p><div><div style=3D"border:none;border-top:solid=
 #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class=3D"MsoNormal"><b><span s=
tyle=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:<=
/span></b><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,s=
ans-serif"> Amit Shukla [mailto:amitshukla@lsmindia.com] <br><b>Sent:</b> T=
hursday, June 2, 2016 5:22 PM<br><b>To:</b> Elitsa Todorova &lt;elitsa@luck=
genome.com&gt;<br><b>Cc:</b> Guy Ezra &lt;guy@luckgenome.com&gt;; Chantelle=
 Russak &lt;chantelle@luckgenome.com&gt;; Support Team &lt;scsupport@luckge=
nome.com&gt;; Liat Adir &lt;liat@luckgenome.com&gt;; Olga Slipchuk &lt;o.sl=
ipchuk@twinwingames.com&gt;<br><b>Subject:</b> Re: Extra Spicy Pinata Bonus=
 Game Bug</span></p></div></div><p class=3D"MsoNormal">&nbsp;</p><div><div>=
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,sans-serif;color:black">Hi Elitsa and Guy, </span><span style=3D=
"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></p></div><di=
v><p class=3D"MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-=
serif;color:black">&nbsp;</span></p></div><div><p class=3D"MsoNormal"><span=
 style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:=
black">As informed on Slack, this issue is reproducible by one more agent i=
n Support (Shahnawaz (3803334)). We both are getting continuously same comb=
ination everytime we spin in the game. (refer to the attachment)<br><br></s=
pan><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></=
span></p></div><div><p class=3D"MsoNormal"><span style=3D"font-family:&quot=
;Arial&quot;,sans-serif;color:black">&nbsp;</span></p></div><div><p class=
=3D"MsoNormal"><strong><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,sans-serif;color:black">We have got spike on the issue</span></s=
trong><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-s=
erif;color:black">, but these users are describing a different scenario the=
n what I am facing. These players are unable to get out of Pinata game (lik=
e me), but they are not getting any coins in the bonus game. (Attaching the=
 spike excel with this email)</span><span style=3D"font-family:&quot;Arial&=
quot;,sans-serif;color:black"></span></p></div><div><p class=3D"MsoNormal">=
<span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp;=
</span></p></div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.0p=
t;font-family:&quot;Tahoma&quot;,sans-serif;color:black">Also, a lot is goi=
ng on social =3D&gt;</span><span style=3D"font-family:&quot;Arial&quot;,san=
s-serif;color:black"></span></p></div><div><p class=3D"MsoNormal"><span sty=
le=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:blac=
k"><img style=3D"width:4.8854in;height:7.427in" id=3D"_x0000_i1025" src=3D"=
cid:image001.png@01D1BCF8.4A2205B0" height=3D"713" width=3D"469"></span><sp=
an style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></=
p></div><div><p class=3D"MsoNormal"><span style=3D"font-family:&quot;Arial&=
quot;,sans-serif;color:black">&nbsp;</span></p></div><div><p class=3D"MsoNo=
rmal"><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-s=
erif;color:black">Thanks, </span><span style=3D"font-family:&quot;Arial&quo=
t;,sans-serif;color:black"></span></p></div><div><p class=3D"MsoNormal"><sp=
an style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;colo=
r:black">Amit <br><br></span><span style=3D"font-family:&quot;Arial&quot;,s=
ans-serif;color:black"></span></p></div><div><p class=3D"MsoNormal"><span s=
tyle=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp;</span>=
</p></div><div><p class=3D"MsoNormal"><span style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:black">&nbsp;</span></p></div><div class=3D"MsoNor=
mal" style=3D"text-align:center" align=3D"center"><span style=3D"font-famil=
y:&quot;Arial&quot;,sans-serif;color:black"><hr id=3D"zwchr" align=3D"cente=
r" size=3D"2" width=3D"100%"></span></div><div><p class=3D"MsoNormal"><b><s=
pan style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">From: </=
span></b><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:blac=
k">"Elitsa Todorova" &lt;<a href=3D"mailto:elitsa@luckgenome.com" target=3D=
"_blank">elitsa@luckgenome.com</a>&gt;<br><b>To: </b>"Guy Ezra" &lt;<a href=
=3D"mailto:guy@luckgenome.com" target=3D"_blank">guy@luckgenome.com</a>&gt;=
<br><b>Cc: </b>"Chantelle Russak" &lt;<a href=3D"mailto:chantelle@luckgenom=
e.com" target=3D"_blank">chantelle@luckgenome.com</a>&gt;, "Support Team" &=
lt;<a href=3D"mailto:scsupport@luckgenome.com" target=3D"_blank">scsupport@=
luckgenome.com</a>&gt;, "Liat Adir" &lt;<a href=3D"mailto:liat@luckgenome.c=
om" target=3D"_blank">liat@luckgenome.com</a>&gt;, "Olga Slipchuk" &lt;<a h=
ref=3D"mailto:o.slipchuk@twinwingames.com" target=3D"_blank">o.slipchuk@twi=
nwingames.com</a>&gt;<br><b>Sent: </b>Thursday, June 2, 2016 2:04:38 AM<br>=
<b>Subject: </b>Re: Extra Spicy Pinata Bonus Game Bug</span></p></div><div>=
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-se=
rif;color:black">&nbsp;</span></p></div><div><div><p class=3D"MsoNormal"><s=
pan style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">Thanks G=
uy.<br><br>I'm adding a new screenshot and info to the Jira, maybe it'll he=
lp.</span></p><div><p class=3D"MsoNormal"><span style=3D"font-family:&quot;=
Arial&quot;,sans-serif;color:black"><br>Thanks,<br>Elitsa</span></p></div><=
/div><div><p class=3D"MsoNormal"><span style=3D"font-family:&quot;Arial&quo=
t;,sans-serif;color:black">&nbsp;</span></p><div><p class=3D"MsoNormal"><sp=
an style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">On Wed, J=
un 1, 2016 at 11:21 PM, Guy Ezra &lt;<a href=3D"mailto:guy@luckgenome.com" =
target=3D"_blank">guy@luckgenome.com</a>&gt; wrote:<br><br></span></p><bloc=
kquote style=3D"border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in=
 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><p class=3D"MsoNor=
mal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span sty=
le=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:bla=
ck">Hi Elitsa,</span><span style=3D"font-family:&quot;Arial&quot;,sans-seri=
f;color:black"></span></p><p class=3D"MsoNormal" style=3D"mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto"><span style=3D"font-size:11.0pt;font-fam=
ily:&quot;Calibri&quot;,sans-serif;color:black">&nbsp;</span><span style=3D=
"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></p><p class=
=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"=
><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif=
;color:black">No one has managed to reproduce this. It is under investigati=
on still today.</span><span style=3D"font-family:&quot;Arial&quot;,sans-ser=
if;color:black"></span></p><p class=3D"MsoNormal" style=3D"mso-margin-top-a=
lt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-size:11.0pt;font-fa=
mily:&quot;Calibri&quot;,sans-serif;color:black">Will keep you updated.</sp=
an><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></s=
pan></p><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-=
bottom-alt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&=
quot;,sans-serif;color:black">&nbsp;</span><span style=3D"font-family:&quot=
;Arial&quot;,sans-serif;color:black"></span></p><p class=3D"MsoNormal" styl=
e=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"fon=
t-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black">Gyu</=
span><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"><=
/span></p><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibr=
i&quot;,sans-serif;color:black">&nbsp;</span><span style=3D"font-family:&qu=
ot;Arial&quot;,sans-serif;color:black"></span></p><p class=3D"MsoNormal" st=
yle=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style=
=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:black=
">From:</span></b><span style=3D"font-size:11.0pt;font-family:&quot;Calibri=
&quot;,sans-serif;color:black"> Elitsa Todorova [mailto:<a href=3D"mailto:e=
litsa@luckgenome.com" target=3D"_blank">elitsa@luckgenome.com</a>] <br><b>S=
ent:</b> Wednesday, June 01, 2016 11:14 PM<br><b>To:</b> Chantelle Russak &=
lt;<a href=3D"mailto:chantelle@luckgenome.com" target=3D"_blank">chantelle@=
luckgenome.com</a>&gt;; Support Team &lt;<a href=3D"mailto:scsupport@luckge=
nome.com" target=3D"_blank">scsupport@luckgenome.com</a>&gt;; Liat Adir &lt=
;<a href=3D"mailto:liat@luckgenome.com" target=3D"_blank">liat@luckgenome.c=
om</a>&gt;; Guy Ezra &lt;<a href=3D"mailto:guy@luckgenome.com" target=3D"_b=
lank">guy@luckgenome.com</a>&gt;; Olga Slipchuk &lt;<a href=3D"mailto:o.sli=
pchuk@twinwingames.com" target=3D"_blank">o.slipchuk@twinwingames.com</a>&g=
t;<br><b>Subject:</b> Extra Spicy Pinata Bonus Game Bug</span><span style=
=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></p><div><=
div><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bott=
om-alt:auto"><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:=
black">&nbsp;</span></p><div><p class=3D"MsoNormal" style=3D"mso-margin-top=
-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:black">Hi all,</span></p><div><p class=3D"MsoNorma=
l" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style=
=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp;</span></p>=
</div><div><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-b=
ottom:12.0pt"><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color=
:black">I opened this Jira today:&nbsp;<a href=3D"https://winjira.atlassian=
.net/browse/SLOTSC-3116" target=3D"_blank">https://winjira.atlassian.net/br=
owse/SLOTSC-3116</a>.</span></p></div><div><p class=3D"MsoNormal" style=3D"=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-fam=
ily:&quot;Arial&quot;,sans-serif;color:black">The issue is that Amit is con=
stantly getting bonus recovery + the same combination of 3 Bonus Icons in E=
xtra Spicy.</span></p></div><div><p class=3D"MsoNormal" style=3D"mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-family:&quot;=
Arial&quot;,sans-serif;color:black"><br>Each time it leads him to the Pinat=
a Bonus Round and each time he is rewarded. He's played about 10 games at t=
his point and his balance has gone up hundreds of millions.</span></p></div=
><div><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto"><span style=3D"font-family:&quot;Arial&quot;,sans-serif;colo=
r:black">&nbsp;</span></p></div><div><p class=3D"MsoNormal" style=3D"mso-ma=
rgin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style=3D"font-family=
:&quot;Arial&quot;,sans-serif;color:black">UID:&nbsp;</span></b><b><span st=
yle=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#333=
333">3375660<br></span></b><b><span style=3D"font-family:&quot;Arial&quot;,=
sans-serif;color:black">Platform: Web</span></b><span style=3D"font-family:=
&quot;Arial&quot;,sans-serif;color:black"></span></p></div><div><p class=3D=
"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><s=
pan style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp;</=
span></p></div><div><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto"><span style=3D"font-family:&quot;Arial&quot;,s=
ans-serif;color:black">Screenshots in the Jira. I find this non reproducibl=
e.&nbsp;</span></p></div><div><p class=3D"MsoNormal" style=3D"mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-family:&quot;Ari=
al&quot;,sans-serif;color:black"><br></span><b><span style=3D"font-family:&=
quot;Arial&quot;,sans-serif;color:red">When we decide how to proceed, someo=
ne please update this email thread to let my team know, as I'm off work.</s=
pan></b><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black=
"></span></p><div><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;m=
so-margin-bottom-alt:auto"><span style=3D"font-family:&quot;Arial&quot;,san=
s-serif;color:black">&nbsp;</span></p></div><div><p class=3D"MsoNormal" sty=
le=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style=3D=
"text-decoration: underline;" data-mce-style=3D"text-decoration: underline;=
"><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">@Tea=
m,</span></span></b><span style=3D"font-family:&quot;Arial&quot;,sans-serif=
;color:black"> if we get any tickets or see anything in social, update via =
email ASAP.</span></p></div><div><p class=3D"MsoNormal" style=3D"mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto"><span style=3D"font-family:&quot;=
Arial&quot;,sans-serif;color:black">&nbsp;</span></p></div><p class=3D"MsoN=
ormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span s=
tyle=3D"font-family:&quot;Arial&quot;,sans-serif;color:black">--</span></p>=
<div><div><div><div><div><div><p style=3D"line-height:9.75pt"><b><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,sans-serif;color:black=
">Regards,</span></b><span style=3D"font-family:&quot;Arial&quot;,sans-seri=
f;color:black"></span></p><p style=3D"line-height:9.75pt"><b><span style=3D=
"font-size:8.0pt;font-family:&quot;Verdana&quot;,sans-serif;color:black">El=
itsa Todorova<br></span></b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,sans-serif;color:black">Support Team Lead</span><span style=
=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></p><p><sp=
an style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,sans-serif;color:=
#848484">This email and any attachments are confidential, and may be legall=
y privileged and protected by copyright. If you are not the intended recipi=
ent dissemination or copying of this email is prohibited. If you have recei=
ved this in error, please notify the sender by replying by email and then d=
elete the email completely from your system.</span><span style=3D"font-fami=
ly:&quot;Arial&quot;,sans-serif;color:black"></span></p><p><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#848484">Any =
views or opinions are solely those of the sender. This communication is not=
 intended to form a binding contract unless expressly indicated to the cont=
rary and properly authorised. Any actions taken on the basis of this email =
are at the recipient's own risk.</span><span style=3D"font-family:&quot;Ari=
al&quot;,sans-serif;color:black"></span></p></div></div></div></div></div><=
/div></div></div></div></div></div></div></blockquote></div><p class=3D"Mso=
Normal"><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black=
"><br><br clear=3D"all"><br>-- </span></p><div><div><div><div><div><div><p =
style=3D"line-height:9.75pt;text-autospace:none"><b><span style=3D"font-siz=
e:8.0pt;font-family:&quot;Verdana&quot;,sans-serif;color:black">Regards,</s=
pan></b><span style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black=
"></span></p><p style=3D"line-height:9.75pt;text-autospace:none"><b><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,sans-serif;color:bl=
ack">Elitsa Todorova<br></span></b><span style=3D"font-size:8.0pt;font-fami=
ly:&quot;Verdana&quot;,sans-serif;color:black">Support Team Lead</span><spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:black"></span></p=
><p><span style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,sans-serif=
;color:#848484">This email and any attachments are confidential, and may be=
 legally privileged and protected by copyright. If you are not the intended=
 recipient dissemination or copying of this email is prohibited. If you hav=
e received this in error, please notify the sender by replying by email and=
 then delete the email completely from your system.</span><span style=3D"fo=
nt-family:&quot;Arial&quot;,sans-serif;color:black"></span></p><p style=3D"=
mso-line-height-alt:9.75pt;text-autospace:none"><span style=3D"font-family:=
&quot;Arial&quot;,sans-serif;color:black">&nbsp;</span></p><p><span style=
=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#848484"=
>Any views or opinions are solely those of the sender. This communication i=
s not intended to form a binding contract unless expressly indicated to the=
 contrary and properly authorised. Any actions taken on the basis of this e=
mail are at the recipient's own risk.</span><span style=3D"font-family:&quo=
t;Arial&quot;,sans-serif;color:black"></span></p></div></div></div></div></=
div></div></div></div></div></div><br></div></div></body></html>
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