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Date: Tue, 12 Nov 2013 05:19:18 +0530 (IST)
From: Akhil P Walia  <akhil@lsmindia.com>
To: Saurav Mishra <saurav@lsmindia.com>, "Ajay P. Singh" <ajay@lsmindia.com>, 
	saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Message-ID: <19330963.32091384213758516.JavaMail.root@lsmindia.com>
Subject: Missing empathy?
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Could'nt it be better worded to justify the wait? what you have used is see=
n very rude in west.=20

I have seen many more chats where you use 2-3 words response and then try t=
o wind-up the chat. Whats the laziness about with single chat limit?=20

You need to empathize where ever necessary.=20

Stella: I am sorry.=20
you: i know its not your mistake=20
Stella: You need to wait=20

It would have been better to use something on below lines:=20

I understand you wish to play instantly as you have submitted the required =
documents. However, none of us from customer services team has access to re=
view your documents uploaded. The policy is in place to protect your person=
al sensitive details. We have dedicated team who is assigned to take care o=
f documents and its processing. Therefore, I would appreciate if you could =
please wait for 3-4 working days. Usually your account will get reinstated =
quicker if documents are approved. Once again I request you to please exten=
d your cooperation in this matter.=20





The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Nov 11, 2013 6:53:26 AM EST=20
=09

Chat end time =09

Nov 11, 2013 6:59:30 AM EST=20
=09

Duration (actual chatting time) =09

00:06:03=20
=09

Operator =09

Stella=20
=09

Exit Survey=20
=09

Please, rate your level of satisfaction with PKR overall =09

Poor=20
=09

Feedback =09

the agent did everything whats in his/her scope. but the system is wrong, t=
o wait days for RESUME an account, when I upload my documents midiately. if=
 you got some time tu suspend an account, then find time to resume it ASAP,=
 the customer uploaded the documents, you want.=20
=09

How would you rate the service you just received from your PKR representati=
ve? =09

Poor=20
=09

Feedback =09

the agent did everything whats in his/her scope. but the system is wrong, t=
o wait days for RESUME an account, when I upload my documents midiately. if=
 you got some time tu suspend an account, then find time to resume it ASAP,=
 the customer uploaded the documents, you want.=20
=09

If yes, please provide your email: =09

kalksperling@hotmail.com=20
=09

Would you like us to email you a transcript of this chat? =09

yes=20
=09

Custom Variables=20
=09

visitor_profile =09

Poker=20
=09

Resolution =09

1920,1040=20
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Login =09

False=20
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False=20
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English=20
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IsPlayMoney =09

True=20
=09

language =09

en=20
=09

room =09

deposit-en=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Thank you for contacting PKR! Please wait for a Support Representativ=
e to respond. You are now 1 in a queue of 1 you should wait about 0 minute(=
s) and 8 seconds. Otherwise, for an immediate response you may consider cha=
tting to Anna, our Virtual Agent: please click HERE .=20
info: Hello! My name is Stella. How may I assist you today?=20
info: Your Issue ID for this chat is LTK11153021059385X=20
you: Hello=20
Stella: Hi=20
Stella: How can I assist you?=20
you: yesterday i got an email about to upload some of my documents=20
you: I done it well=20
you: but my account is still suspended ...=20
Stella: May I ask your username please?=20
you: of course=20
you: its called "KalkS"=20
Stella: To be able to assist you, for security reasons, please confirm the =
following information:=20
1. Your date of birth=20
2. The first line of your home address=20
3. The answer to the following question:=20
Stella: What was the name of your first pet?=20
you: samu?=20
you: or jetty=20
you: the first one is the correct, i think=20
Stella: Please confirm the following information also:=20
1. Your date of birth=20
2. The first line of your home address=20
you: 80, 03 15=20
you: perczel mor 83.=20
Stella: Thank you=20
Stella: One moment please while I look into your account.=20
you: ok, ty=20
Stella: Please note that it takes about 3-4 working days to approve the doc=
uments. The security team will email you once this has been done.=20
you: ohh=20
you: i thought if you got some time to suspend it and work with it=20
you: than it will be resumed=20
you: when i uploaded the documents=20
you: how does it work?=20
you: every time when PKR find something=20
you: i'll must wait days=20
you: ?=20
Stella: I am sorry.=20
you: i know its not your mistake=20
Stella: You need to wait=20
you: but this is wrong=20
you: so if you can, please tell it above.=20
you: than, i'll be wait ...=20
you: thanks.=20
you: bye bye=20
Stella: You are welcome.=20
Stella: Please feel free to fill out our feedback survey by clicking CLOSE =
at the top of the window. Enjoy the rest of the day.=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20

______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


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div style=3D'font-family: Verdana; font-size: 10pt; color: #003333'>Could'n=
t it be better worded to justify the wait? what you have used is seen very =
rude in west.<br><br>I have seen many more chats where you use 2-3 words re=
sponse and then try to wind-up the chat. Whats the laziness about with sing=
le chat limit?<br><br>You need to empathize where ever necessary. <br><br><=
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mso-bidi-font-family:&quot;Times New Roman&quot;;mso-ansi-language:EN-US;ms=
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   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Intense Reference"/>
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   UnhideWhenUsed=3D"false" QFormat=3D"true" Name=3D"Book Title"/>
  <w:LsdException Locked=3D"false" Priority=3D"37" Name=3D"Bibliography"/>
  <w:LsdException Locked=3D"false" Priority=3D"39" QFormat=3D"true" Name=3D=
"TOC Heading"/>
 </w:LatentStyles>
</xml><![endif]--><!--[if gte mso 10]>
<style>
 /* Style Definitions */
 table.MsoNormalTable
=09{mso-style-name:"Table Normal";
=09mso-tstyle-rowband-size:0;
=09mso-tstyle-colband-size:0;
=09mso-style-noshow:yes;
=09mso-style-priority:99;
=09mso-style-parent:"";
=09mso-padding-alt:0in 5.4pt 0in 5.4pt;
=09mso-para-margin:0in;
=09mso-para-margin-bottom:.0001pt;
=09mso-pagination:widow-orphan;
=09font-size:10.0pt;
=09font-family:"Times New Roman","serif";}
</style>
<![endif]--><br><br>It would have been better to use something on below lin=
es:<br><br>I understand you wish to play instantly as you have submitted th=
e required documents. However, none of us from customer services team has a=
ccess to review your documents uploaded. The policy is in place to protect =
your personal sensitive details. We have dedicated team who is assigned to =
take care of documents and its processing. Therefore, I would appreciate if=
 you could please wait for 3-4 working days. Usually your account will get =
reinstated quicker if documents are approved. Once again I request you to p=
lease extend your cooperation in this matter.<br><br><hr><br><!--[if gte ms=
o 9]><xml>
 <o:OfficeDocumentSettings>
  <o:AllowPNG/>
 </o:OfficeDocumentSettings>
</xml><![endif]-->

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">The foll=
owing
transcript has been automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
 3.75pt 3.75pt 3.75pt 3.75pt" border=3D"1" cellpadding=3D"0" cellspacing=3D=
"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Genera=
l Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat s=
tart time</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Nov 11, 2013
  6:53:26 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat e=
nd time</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Nov 11, 2013
  6:59:30 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Durati=
on (actual
  chatting time)</span></b><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
00:06:03</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Operat=
or</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Stella</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Exit S=
urvey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Please=
, rate your
  level of satisfaction with PKR overall</span></b><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Poor</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Feedba=
ck</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
the agent did
  everything whats in his/her scope. but the system is wrong, to wait days =
for
  RESUME an account, when I upload my documents midiately. if you got some =
time
  tu suspend an account, then find time to resume it ASAP, the customer
  uploaded the documents, you want.</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">How wo=
uld you rate
  the service you just received from your PKR representative? </span></b><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Poor</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Feedba=
ck</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
the agent did
  everything whats in his/her scope. but the system is wrong, to wait days =
for
  RESUME an account, when I upload my documents midiately. if you got some =
time
  tu suspend an account, then find time to resume it ASAP, the customer
  uploaded the documents, you want.</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">If yes=
, please
  provide your email:</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
<a href=3D"mailto:kalksperling@hotmail.com">kalksperling@hotmail.com</a></s=
pan></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Would =
you like us to
  email you a transcript of this chat?</span></b><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
yes</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Custom=
 Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">visito=
r_profile</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Poker</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Resolu=
tion</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
1920,1040</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Login<=
/span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">IsReal=
Money</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&qu=
ot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
False</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">skill<=
/span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
English</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">IsPlay=
Money</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&qu=
ot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
True</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">langua=
ge</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:20">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">room</=
span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
deposit-en</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:21">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">For fu=
ll information
  see &nbsp;<a href=3D"https://sales.liveperson.net/hc/web/m-MM/members/got=
otranscript.jsp?sessID=3D1013651620&amp;site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:22;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066;display:n=
one;
mso-hide:all">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
 3.75pt 3.75pt 3.75pt 3.75pt" border=3D"1" cellpadding=3D"0" cellspacing=3D=
"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat T=
ranscript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;">info:</span></span><span style=3D"font-s=
ize:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareas=
t-font-family:
  &quot;Times New Roman&quot;;color:green"> Thank you for contacting PKR! P=
lease wait for
  a Support Representative to respond. &nbsp;You are now 1 in a queue of 1 =
you
  should wait about 0 minute(s) and 8 seconds. Otherwise, for an immediate
  response you may consider chatting to Anna, our Virtual Agent: please cli=
ck <a href=3D"http://www.pkr.com/en/support" target=3D"_blank">HERE
  </a>.</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> </span><strong><span style=3D"f=
ont-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:black">Hello! My name is Stella. How may I assist you today?</span>=
</strong><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Your Issue ID for this chat is
  LTK11153021059385X</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Hello</span><span style=3D"font-s=
ize:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Hi<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> How can I assist you?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> yesterday i got an email about to=
 upload some
  of my documents</span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> I done it well</span><span style=
=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> but my account is still suspended=
 ...</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> May I ask your username pleas=
e?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> of course</span><span style=3D"fo=
nt-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> its called "KalkS"</span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> To be able to assist you, for=
 security
  reasons, please confirm the following information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> What was the name of your fir=
st pet?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> samu?</span><span style=3D"font-s=
ize:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> or jetty</span><span style=3D"fon=
t-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> the first one is the correct, i t=
hink</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Please confirm the following =
information
  also:<br>
  1. Your date of birth<br>
  2. The first line of your home address<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> 80, 03 15</span><span style=3D"fo=
nt-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> perczel mor 83.</span><span style=
=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Thank you<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> One moment please while I loo=
k into your
  account.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> ok, ty</span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Please note that it takes abo=
ut 3-4 working
  days to approve the documents. The security team will email you once this=
 has
  been done.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> ohh</span><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> i thought if you got some time to=
 suspend it
  and work with it</span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> than it will be resumed</span><sp=
an style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-seri=
f&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> when i uploaded the documents</sp=
an><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;san=
s-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> how does it work?</span><span sty=
le=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> every time when PKR find somethin=
g</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quo=
t;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> i'll must wait days</span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> ?</span><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I am sorry.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> i know its not your mistake</span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> You need to wait<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> but this is wrong</span><span sty=
le=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> so if you can, please tell it abo=
ve.</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> than, i'll be wait ...</span><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif=
&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> thanks.</span><span style=3D"font=
-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">you:</span></span><s=
pan style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-ser=
if&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> bye bye</span><span style=3D"font=
-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> You are welcome.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Stella:</span></span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Please feel free to fill out =
our feedback
  survey by clicking CLOSE at the top of the window. Enjoy the rest of the =
day.</span></p>
  </td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________<br>
<br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

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