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Date: Wed, 26 Nov 2014 02:28:20 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Himanshu Bisht <himanshu@lsmindia.com>, 
	Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>, 
	Joseph Vincent <joseph@lsmindia.com>, Julie Pol <julie@lsmindia.com>, 
	Filipinas Rica <filipinas@lsmindia.com>
Message-ID: <30550627.414841416949100188.JavaMail.root@lsmindia.com>
In-Reply-To: <14151529.409941416880766390.JavaMail.root@lsmindia.com>
Subject: Re: PKR CSAT
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Remember that Goo d, Fair and Poor all ar e counted as DSAT POOR i n PKR . 
IF you get one DSAT, you need to get atleast 3 Excellent or Very Good to make it up. 


----- Original Message ----- 
From: "Akhil P Walia" <akhil@lsmindia.com> 
To: "Himanshu Bisht" <himanshu@lsmindia.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "M ramananda" <ramananda@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "Prem K. Goyary" <prem@lsmindia.com>, "Joseph Vincent" <joseph@lsmindia.com>, "Julie Pol" <julie@lsmindia.com>, "Filipinas Rica" <filipinas@lsmindia.com> 
Sent: Tuesday, November 25, 2014 7:29:26 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: PKR CSAT 


Please make sure when you give excellent service to player. You always provide following canned before closing. 
We are in serious need for Excellent ratings. The CSAT is currently at all time low. 
Chat smartly when you see player is getting pissed, involve Senior. 

Ctrl+G: Please feel free to fill out our feedback survey by clicking CLOSE at the top of the window. Enjoy the rest of the day. 

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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 10pt; color: #000000'><br><br><=
div><font face=3D"tahoma, new york, times, serif" size=3D"2"><span style=3D=
"font-size: 10pt; color: rgb(0, 112, 192);">Remember that Good, Fair and Po=
or all are counted as DSAT POOR in PKR.<br>IF you get one DSAT, you need to=
 get atleast 3 Excellent or Very Good to make it up.<br></span></font></div=
><br><br>----- Original Message -----<br>From: "Akhil P Walia" &lt;akhil@ls=
mindia.com&gt;<br>To: "Himanshu Bisht" &lt;himanshu@lsmindia.com&gt;, "Akhi=
l Aggarwal" &lt;akhilaggarwal@lsmindia.com&gt;, "M ramananda" &lt;ramananda=
@lsmindia.com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&gt;, "romesh singh"=
 &lt;romesh@lsmindia.com&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "=
Prem K. Goyary" &lt;prem@lsmindia.com&gt;, "Joseph Vincent" &lt;joseph@lsmi=
ndia.com&gt;, "Julie Pol" &lt;julie@lsmindia.com&gt;, "Filipinas Rica" &lt;=
filipinas@lsmindia.com&gt;<br>Sent: Tuesday, November 25, 2014 7:29:26 AM G=
MT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: PKR CSAT<br><br><=
style>p { margin: 0; }</style><div style=3D"font-family: Arial; font-size: =
10pt; color: #000000">Please make sure when you give excellent service to p=
layer. You always provide following canned before closing.<br>We are in ser=
ious need for Excellent ratings. The CSAT is currently at all time low.<br>=
Chat smartly when you see player is getting pissed, involve Senior.<br><br>=
Ctrl+G: Please feel free to fill out our feedback survey by clicking CLOSE =
at the top of the window. Enjoy the rest of the day.<br></div></div></body>=
</html>
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