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	Fri, 16 Aug 2013 21:38:39 +0530 (IST)
Date: Fri, 16 Aug 2013 21:38:39 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: "Kim B. Protacio" <kim@lsmindia.com>, Bidyut Borgohain <bidyut@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Message-ID: <27924928.487351376669319250.JavaMail.root@lsmindia.com>
Subject: PKR Weekly Report 29 July - 4th Aug
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Hi Team, 

Please see below: 


	Chat Volume 	
	
	
	
	
	
	
	

	Operator 	Email Resolved 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 
	IReal-Selena 	1 	102 	0:00:26 	0:09:14 	0:22:33 	0:24:45 	0:46:21 	0:23:14 
	IReal-Rosalyn 	62 	122 	0:00:04 	0:01:28 	0:11:51 	0:07:21 	0:18:58 	0:12:24 
	IReal-Ronnie 	0 	73 	0:00:04 	0:00:27 	0:11:34 	0:17:29 	0:28:49 	0:11:50 
	IReal-Rizza 	25 	252 	0:00:32 	0:10:06 	0:11:39 	0:03:23 	0:14:59 	0:12:29 
	IReal-Randy 	1 	29 	0:00:28 	0:04:13 	0:13:00 	0:08:13 	0:21:13 	0:13:38 
	IReal-Ralph 	49 	336 	0:00:30 	0:09:25 	0:11:09 	0:03:04 	0:14:12 	0:12:04 
	IReal-Kim 	1 	98 	0:00:29 	0:15:01 	0:16:32 	0:31:38 	0:48:10 	0:17:25 
	IReal-Kerry 	30 	259 	0:00:21 	0:12:31 	0:15:49 	0:06:50 	0:22:31 	0:16:43 
	IReal-Gwen 	28 	163 	0:00:11 	0:05:25 	0:10:38 	0:05:46 	0:16:22 	0:11:07 
	IReal-Gareth 	21 	167 	0:00:56 	0:11:56 	0:13:04 	0:04:18 	0:17:16 	0:14:22 
	IReal-Emelyn 	0 	199 	0:00:42 	0:14:43 	0:17:29 	0:23:05 	0:40:06 	0:18:33 
	Total 	218 	1800 	0:00:28 	0:15:01 	0:13:45 	0:09:58 	0:23:33 	0:14:36 
	
	
	
	
	
	
	
	
	

	Chat Survey 	
	
	
	
	
	
	
	

	Operator 	Excellent 	Fair 	Good 	Poor 	Very Good 	Total Recorded 	CSAT (%) 	

	IReal-Ralph 	20 	1 	0 	0 	10 	31 	97 	

	IReal-Gwen 	12 	0 	0 	0 	3 	15 	100 	

	IReal-Kerry 	8 	0 	3 	4 	3 	18 	61 	

	IReal-Rosalyn 	7 	1 	0 	0 	0 	8 	88 	

	IReal-Rizza 	7 	1 	1 	2 	0 	11 	64 	

	IReal-Gareth 	6 	0 	0 	1 	0 	7 	86 	

	IReal-Ronnie 	4 	0 	0 	1 	0 	5 	80 	

	IReal-Emelyn 	4 	0 	1 	0 	1 	6 	83 	

	IReal-Kim 	3 	0 	2 	2 	0 	7 	43 	

	IReal-Selena 	2 	0 	1 	0 	2 	5 	80 	

	Total 	73 	3 	8 	10 	19 	113 	81 	



with regards, 
Ganin 


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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi Team,<br><br>Please see below:<br><br>
<table frame="VOID" rules="NONE" border="0" cellspacing="0" cols="9">
	<colgroup><col width="100"><col width="104"><col width="110"><col width="109"><col width="112"><col width="136"><col width="135"><col width="128"><col width="141"></colgroup>
	<tbody>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" height="17" width="100"><font size="2"><b><font color="#FFFFFF" face="Times New Roman">Chat Volume</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="104"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="110"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="109"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="112"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="136"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="135"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="128"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" width="141"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#C5BCB7" height="28"><font size="2"><b><font face="Times New Roman">Operator</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Email Resolved</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Chats Started</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Avg. Wait Time</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Max Wait Time</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Avg. Chat Length</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Avg. Wrap Up Time</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Avg. Handle Time</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Avg. Contact Time</font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Selena</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>102</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:26</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:09:14</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:22:33</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:24:45</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:46:21</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:23:14</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Rosalyn</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>62</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>122</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:00:04</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:01:28</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:11:51</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:07:21</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:18:58</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:12:24</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Ronnie</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>73</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:04</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:27</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:11:34</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:17:29</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:28:49</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:11:50</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Rizza </b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>25</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>252</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:00:32</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:10:06</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:11:39</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:03:23</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:14:59</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:12:29</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Randy</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>29</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:28</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:04:13</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:13:00</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:08:13</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:21:13</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:13:38</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Ralph</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>49</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>336</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:00:30</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:09:25</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:11:09</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:03:04</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:14:12</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:12:04</b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Kim</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>98</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:29</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:15:01</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:16:32</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:31:38</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:48:10</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:17:25</b></font></td>
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		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Kerry</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>30</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>259</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:00:21</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:12:31</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:15:49</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:06:50</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:22:31</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:16:43</b></font></td>
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			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Gwen</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>28</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>163</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:11</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:05:25</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:10:38</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:05:46</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:16:22</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:11:07</b></font></td>
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		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Gareth</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>21</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>167</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:00:56</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:11:56</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:13:04</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:04:18</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:17:16</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0:14:22</b></font></td>
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			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Emelyn</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>199</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:00:42</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:14:43</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:17:29</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:23:05</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:40:06</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0:18:33</b></font></td>
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			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#C5BCB7" height="17"><font size="2"><b><font face="Times New Roman">Total</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>218</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>1800</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:00:28</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:15:01</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:13:45</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:09:58</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:23:33</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b>0:14:36</b></font></td>
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			<td align="LEFT" height="18"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B" height="18"><font size="2"><b><font color="#FFFFFF" face="Times New Roman">Chat Survey</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#00388B"><font size="2"><b><font color="#FFFFFF" face="Times New Roman"><br></font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#C5BCB7" height="21"><font size="2"><b><font face="Times New Roman">Operator</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Excellent</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Fair</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Good</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Poor</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Very Good</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">Total Recorded</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">CSAT (%)</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
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		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Ralph</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>20</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>10</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>31</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#008000"><font size="2"><b><font face="Times New Roman">97</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
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		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Gwen</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>12</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>3</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>15</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#008000"><font size="2"><b><font face="Times New Roman">100</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Kerry</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>8</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>3</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>4</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>3</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>18</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FF0000"><font size="2"><b><font face="Times New Roman">61</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Rosalyn</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>7</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>8</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">88</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Rizza </b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>7</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>2</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>11</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FF0000"><font size="2"><b><font face="Times New Roman">64</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Gareth</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>6</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>7</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">86</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Ronnie</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>4</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>5</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">80</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Emelyn</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>4</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>6</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">83</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#EAEAEA" height="18"><font size="2"><b>IReal-Kim</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>3</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>2</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>2</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#EAEAEA"><font size="2"><b>7</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FF0000"><font size="2"><b><font face="Times New Roman">43</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#FFFFFF" height="18"><font size="2"><b>IReal-Selena</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>2</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>1</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>0</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>2</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFFFF"><font size="2"><b>5</b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">80</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
		<tr>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="LEFT" bgcolor="#C5BCB7" height="18"><font size="2"><b><font face="Times New Roman">Total</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">73</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">3</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">8</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">10</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">19</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#C5BCB7"><font size="2"><b><font face="Times New Roman">113</font></b></font></td>
			<td style="border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000" align="CENTER" bgcolor="#FFFF00"><font size="2"><b><font face="Times New Roman">81</font></b></font></td>
			<td align="LEFT"><font size="2"><b><font face="Times New Roman"><br></font></b></font></td>
		</tr>
	</tbody>
</table>
<br><br><div><span style="font-style: italic;">with regards,</span><br style="font-style: italic;"><span style="font-style: italic;">Ganin</span><br></div><br></div></body></html>
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