Return-Path: ganin@lsmindia.com
Received: from lsmindia.lsmindia.com (LHLO lsmindia.com) (124.124.47.212) by
 lsmindia.com with LMTP; Thu, 22 Aug 2013 10:06:07 +0530 (IST)
Received: from lsmindia.com (lsmindia.lsmindia.com [124.124.47.212])
	by lsmindia.com (Postfix) with ESMTP id 970714CA068;
	Thu, 22 Aug 2013 10:06:06 +0530 (IST)
Date: Thu, 22 Aug 2013 10:06:06 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Ishan Kankarwal <ishan@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Cc: Deeksha Dadu <deeksha@lsmindia.com>
Message-ID: <9858690.520391377146166052.JavaMail.root@lsmindia.com>
In-Reply-To: <25416980.520371377146055443.JavaMail.root@lsmindia.com>
Subject: PKR Chat Audit - LTK11153012019290X
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_25206_5676510.1377146165966"
X-Priority: 1
Importance: high
X-Originating-IP: [124.124.47.210]
X-Mailer: Zimbra 5.0.14_GA_2850.UBUNTU8 (ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.UBUNTU8)

------=_Part_25206_5676510.1377146165966
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Hi Kim,=20

I appreciate that you are trying to assist this German player in German, ho=
wever may I ask if you are fluent in German?=20

Please do NOT assist any players in language using Google translator, it is=
 another case if they are on chat and the translation is done by LP in-buil=
t translator Geofluent.=20

info: Hello! My name is Kim. How may I assist you today? =09
=09info: Your Issue ID for this chat is LTK11153012019290X =09
=09Kim: Hi there. =09
=09gerhard molnar: wir haben vorhehr schon gesprochen =09
=09Kim: Yes, how can I help you? =09
=09gerhard molnar: ich kann jetzt nicht mehr einsteigen mit neuem Passwort =
was du mir geschickt hast =09
=09Kim: May I know what is the error message you are receiving? =09
=09gerhard molnar: geht das in deutsch auch??? =09
=09Kim: Wie w=C3=A4re es damit k=C3=B6nnen Sie verstehen mich jetzt? =09
=09gerhard molnar: ja bin =C3=96sterreicher und kein Engl=C3=A4nder ggg =09
=09Kim: Okay, kann man verstehen, was ich jetzt eingeben? =09
=09gerhard molnar: ich hab jetzt das Passwort eingegeben das du mir geschic=
kt hast Aa57MxTf und geht nicht =09
=09Kim: Ich w=C3=BCrde es wieder in Ordnung zur=C3=BCcksetzen? =09
=09gerhard molnar: ja kann ich jetzt dann mit dem Passwort einsteigen??? =
=09
=09Kim: kann ich f=C3=BCr Sie Ihren Benutzernamen noch einmal fragen? =09
=09gerhard molnar: speedman2 =09
=09Kim: To be able to assist you, for security reasons, please confirm the =
following information:=20
1. Your date of birth=20
2. The first line of your address=20
3. The answer to the following question: =09
=09Kim: What was the name of your first pet? =09
=09gerhard molnar: 12 06 1966 Hermann Pfordtegasse12 K=C3=B6nig =09
=09Kim: Danke f=C3=BCr die Best=C3=A4tigung. =09
=09Kim: Ich werde nun Ihr Passwort zur=C3=BCcksetzen =09
=09Kim: Okay, ist Ihr Kennwort jetzt Ihre E-Mail gesendet. =09
=09gerhard molnar: jetzt hab i wieder ein neues ??? =09
=09Kim: Ja=20
=09Kim: Gibt es noch etwas anderes kann ich Ihnen heute helfen?=20


with regards,=20
Ganin=20


------=_Part_25206_5676510.1377146165966
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Hi Kim,<br><br>I appreciate that you are trying to assist this German play=
er in German, however may I ask if you are fluent in German?<br><br>Please =
do NOT assist any players in language using Google translator, it is anothe=
r case if they are on chat and the translation is done by LP in-built trans=
lator Geofluent.<br><br><font color=3D"green" face=3D"arial"><strong>info:&=
nbsp;</strong><span style=3D"color: #000000;"><strong>Hello! My name is Kim=
. How may I assist you today?</strong></span></font>
                   =20
                   =20
                   =20
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"green" face=3D"arial"><strong>info:&nbsp=
;</strong>Your Issue ID for this chat is LTK11153012019290X</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Hi there.</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>wir haben vorhehr schon gesprochen</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Yes, how can I help you?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>ich kann jetzt nicht mehr einsteigen mit neuem Passwort w=
as du mir geschickt hast</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>May I know what is the error message you are receiving?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>geht das in deutsch auch???</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Wie w=C3=A4re es damit k=C3=B6nnen Sie verstehen mich jetzt?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>ja bin =C3=96sterreicher und kein Engl=C3=A4nder ggg</fon=
t>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Okay, kann man verstehen, was ich jetzt eingeben?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>ich hab jetzt das Passwort eingegeben das du mir geschick=
t hast  Aa57MxTf und geht nicht</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Ich w=C3=BCrde es wieder in Ordnung zur=C3=BCcksetzen?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>ja kann ich jetzt dann mit dem Passwort einsteigen???</fo=
nt>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>kann ich f=C3=BCr Sie Ihren Benutzernamen noch einmal fragen?</font=
>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>speedman2</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>To be able to assist you, for security reasons, please confirm the =
following information:<br> 1. Your date of birth <br> 2. The first line of =
your address <br> 3. The answer to the following question:</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>What was the name of your first pet?</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>12 06 1966  Hermann Pfordtegasse12  K=C3=B6nig</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Danke f=C3=BCr die Best=C3=A4tigung.</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Ich werde nun Ihr Passwort zur=C3=BCcksetzen</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Okay, ist Ihr Kennwort jetzt Ihre E-Mail gesendet.</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"red" face=3D"arial"><strong>gerhard moln=
ar:&nbsp;</strong>jetzt hab i wieder ein neues ???</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20
<table class=3D"tabledata" border=3D"0" cellspacing=3D"0">
<tbody><tr>
                   =20
                    <td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Ja</font>
                    </td>
                    </tr>
                    </tbody></table>
               =20


                   =20
                    <table class=3D"tabledata" border=3D"0" cellspacing=3D"=
0"><tbody><tr><td>
                    <font face=3D"arial">
                   =20
                    </font>
                    <br></td>
                   =20

                    <td>
                    <font color=3D"blue" face=3D"arial"><strong>Kim:&nbsp;<=
/strong>Gibt es noch etwas anderes kann ich Ihnen heute helfen?</font></td>=
</tr></tbody></table><br><br><div><span style=3D"font-style: italic;">with =
regards,</span><br style=3D"font-style: italic;"><span style=3D"font-style:=
 italic;">Ganin</span><br></div><br></div></body></html>
------=_Part_25206_5676510.1377146165966--
