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Date: Tue, 12 Nov 2013 03:21:11 +0530 (IST)
From: Gaurav Matpal <gaurav@lsmindia.com>
To: Akhil P Walia <akhil@lsmindia.com>
Cc: Saurav Mishra <saurav@lsmindia.com>, "Ajay P. Singh" <ajay@lsmindia.com>, 
	saurabh Kumar <saurabh@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Rahul Kumar <rahulkumar@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, 
	"Kim B. Protacio" <kim@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
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In-Reply-To: <19519202.30551384206498070.JavaMail.root@lsmindia.com>
Subject: Re: LTK11153020874686X - Side Game Exlusion
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Indeed Sir, it's my mistake I forgot player to inform he has to log out and=
 re-launch the program, I will take care of that from next time onwards.=20

Regards,=20
Gaurav=20

----- Original Message -----=20
From: "Akhil P Walia" <akhil@lsmindia.com>=20
To: "Saurav Mishra" <saurav@lsmindia.com>, "Ajay P. Singh" <ajay@lsmindia.c=
om>, "saurabh Kumar" <saurabh@lsmindia.com>, "M. ramananda Singh" <ramanand=
a@lsmindia.com>, "Rahul Kumar" <rahulkumar@lsmindia.com>, "Sanjay K. Sharma=
" <sanjayk@lsmindia.com>, "Kim B. Protacio" <kim@lsmindia.com>, "Emelyn Dun=
an" <emelyn@lsmindia.com>, "Gaurav Matpal" <gaurav@lsmindia.com>, "Kachuiri=
n Vashi" <kachuirin@lsmindia.com>, "romesh singh" <romesh@lsmindia.com>=20
Sent: Tuesday, November 12, 2013 2:47:39 AM GMT +05:30 Chennai, Kolkata, Mu=
mbai, New Delhi=20
Subject: LTK11153020874686X - Side Game Exlusion=20


Player on LTK11153020874686X requested to exclude himself from any side gam=
es as they were too tempting.=20

Gaurav was able to get the access revoked by contacting Senior on internal.=
=20
However, never informed the player to logout-login for the changes to take =
affect. This was inspite the fact he was reminded by Corrine on internal:=
=20

[1:23:26 AM] Gwen: He wants to close them all=20
[1:24:58 AM] Corrine: ok done - please ask him to log out of PKR and then r=
e-launch the program for the changes to take effect=20
[1:25:08 AM] Corrine: then pass to sec a/c gen)=20

Result: Player lost over $136 in play thinking he was playing for fun. PKR =
had to refund this money.=20

Make sure whenever side games are removed or cashier is disabled or any oth=
er changes. Always ask to logout-login game/my account.=20

To make things worse, when above player came to follow-up on lost money.=20
Mr. Rahul went ahead and asked the player to "TRY" and see if player is abl=
e to deposit in side games.=20



Rosalyn: Please can you check it again whether you can play on these mini g=
ames=20
you: i can confirm and by doing that i just lost another 50$=20
you: !!!!=20


I mean what kind of stupidity is this? You ask someone to try bet with real=
 money in order to see he can bet?=20
Player lost $50 more straight on trying.=20

What example are we trying to set here? That India support is totally incom=
petent and no common sense?=20

Sorry but this type of carelessness is badly affecting the reputation.=20








=C3=A4 =E2=9C=8C h =E2=86=91 L=20


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
><br>Indeed Sir, it's my mistake I forgot player to inform he has to log ou=
t and re-launch the program, I will take care of that from next time onward=
s.<br><br>Regards,<br>Gaurav<br><br>----- Original Message -----<br>From: "=
Akhil P Walia" &lt;akhil@lsmindia.com&gt;<br>To: "Saurav Mishra" &lt;saurav=
@lsmindia.com&gt;, "Ajay P. Singh" &lt;ajay@lsmindia.com&gt;, "saurabh Kuma=
r" &lt;saurabh@lsmindia.com&gt;, "M. ramananda Singh" &lt;ramananda@lsmindi=
a.com&gt;, "Rahul Kumar" &lt;rahulkumar@lsmindia.com&gt;, "Sanjay K. Sharma=
" &lt;sanjayk@lsmindia.com&gt;, "Kim B. Protacio" &lt;kim@lsmindia.com&gt;,=
 "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "Gaurav Matpal" &lt;gaurav@lsm=
india.com&gt;, "Kachuirin Vashi" &lt;kachuirin@lsmindia.com&gt;, "romesh si=
ngh" &lt;romesh@lsmindia.com&gt;<br>Sent: Tuesday, November 12, 2013 2:47:3=
9 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi<br>Subject: LTK11153020=
874686X - Side Game Exlusion<br><br><br>Player on LTK11153020874686X reques=
ted to exclude himself from any side games as they were too tempting. <br><=
br>Gaurav was able to get the access revoked by contacting Senior on intern=
al. <br>However, never informed the player to logout-login for the changes =
to take affect. This was inspite the fact he was reminded by Corrine on int=
ernal: <br><br>[1:23:26 AM] Gwen: He wants to close them all <br>[1:24:58 A=
M] Corrine: ok done - please ask him to log out of PKR and then re-launch t=
he program for the changes to take effect <br>[1:25:08 AM] Corrine: then pa=
ss to sec a/c gen) <br><br>Result: Player lost over $136 in play thinking h=
e was playing for fun. PKR had to refund this money. <br><br>Make sure when=
ever side games are removed or cashier is disabled or any other changes. Al=
ways ask to logout-login game/my account. <br><br>To make things worse, whe=
n above player came to follow-up on lost money. <br>Mr. Rahul went ahead an=
d asked the player to "TRY" and see if player is able to deposit in side ga=
mes. <br><br><br><br>Rosalyn: Please can you check it again whether you can=
 play on these mini games <br>you: i can confirm and by doing that i just l=
ost another 50$ <br>you: !!!! <br><br><br>I mean what kind of stupidity is =
this? You ask someone to try bet with real money in order to see he can bet=
? <br>Player lost $50 more straight on trying. <br><br>What example are we =
trying to set here? That India support is totally incompetent and no common=
 sense? <br><br>Sorry but this type of carelessness is badly affecting the =
reputation. <br><br><br><br><br><br><br><br><br>=C3=A4 =E2=9C=8C h =E2=86=
=91 L <br><br></div></body></html>
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