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Date: Thu, 30 Oct 2014 07:32:04 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: "Prem K. Goyary" <prem@lsmindia.com>, M ramananda <ramananda@lsmindia.com>, 
	Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
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Subject: Re: Feedback for Prem - LTK111530149578185X
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Here is another example where Prem does not seem to understand graphics car=
ds / dxdiags:=20



LTK111530149719951X=20



On the chat, she got the player to do a dxdiag.=20

The player pasted the info on the 1 st page of the dxdiag, but that never i=
ncludes graphics card info, and she did not check that, so we had to mail t=
he player back to ask him to do it again.=20



Thanks=20

Russell=20

----- Original Message -----=20
From: "Akhil P Walia" <akhil@lsmindia.com>=20
To: "Prem K. Goyary" <prem@lsmindia.com>, "M ramananda" <ramananda@lsmindia=
.com>, "Akhil Aggarwal" <akhilaggarwal@lsmindia.com>, "Himanshu Bisht" <him=
anshu@lsmindia.com>, "Emelyn Dunan" <emelyn@lsmindia.com>, "romesh singh" <=
romesh@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>=20
Sent: Wednesday, October 29, 2014 12:59:40 AM GMT +05:30 Chennai, Kolkata, =
Mumbai, New Delhi=20
Subject: Feedback for Prem - LTK111530149578185X=20




Hi guys=20



Please can you give feedback to prem on chat LTK111530149578185X.=20

She escalated this dxdiag to seniors. However, the dxdiag shows the graphic=
s card is a matrox =E2=80=93 the KB has a word document called =E2=80=9Ccom=
plete Graphics Card List=E2=80=9D, which shows that all matrox cards are un=
supported.=20

Also the driver date was 2001!=20



Does Prem know about checking dxdiags and what to look for? If not, please =
can you train her on this?=20



Thanks=20

Russell
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<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Here is another example where Prem does not seem to u=
nderstand graphics
cards / dxdiags:</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">LTK111530149719951X</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">On the chat, she got the player to do a dxdiag.</span=
></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">The player pasted the info on the 1<sup>st</sup> page=
 of the dxdiag, but
that never includes graphics card info, and she did not check that, so we h=
ad
to mail the player back to ask him to do it again.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Thanks</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Russell</span></p>

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<![endif]--></div><br><br>----- Original Message -----<br>From: "Akhil P Wa=
lia" &lt;akhil@lsmindia.com&gt;<br>To: "Prem K. Goyary" &lt;prem@lsmindia.c=
om&gt;, "M ramananda" &lt;ramananda@lsmindia.com&gt;, "Akhil Aggarwal" &lt;=
akhilaggarwal@lsmindia.com&gt;, "Himanshu Bisht" &lt;himanshu@lsmindia.com&=
gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "romesh singh" &lt;romesh@=
lsmindia.com&gt;, "Rahul Kumar" &lt;rahul@lsmindia.com&gt;<br>Sent: Wednesd=
ay, October 29, 2014 12:59:40 AM GMT +05:30 Chennai, Kolkata, Mumbai, New D=
elhi<br>Subject: Feedback for Prem - LTK111530149578185X<br><br><style>p { =
margin: 0; }</style><div style=3D"font-family: Arial; font-size: 10pt; colo=
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<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Hi guys</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Please can
you give feedback to prem on chat LTK111530149578185X.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">She
escalated this dxdiag to seniors. However, the dxdiag shows the graphics ca=
rd
is a matrox =E2=80=93 the KB has a word document called =E2=80=9Ccomplete G=
raphics Card List=E2=80=9D,
which shows that all matrox cards are unsupported.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Also the
driver date was 2001!</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Does Prem
know about checking dxdiags and what to look for? If not, please can you tr=
ain
her on this?</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Thanks</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Russell</span></p>

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