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Date: Fri, 28 Nov 2014 16:36:10 +0530 (IST)
From: Ramananda Moirangthem <ramananda@lsmindia.com>
To: Akhil Aggarwal <akhilaggarwal@lsmindia.com>, 
	Himanshu Bisht <himanshu@lsmindia.com>, 
	"Prem K. Goyary" <prem@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	Romesh Singh <romesh@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>
Cc: Akhil P Walia <akhil@lsmindia.com>
Message-ID: <5144071.433401417172770644.JavaMail.root@lsmindia.com>
In-Reply-To: <26688401.433371417172593939.JavaMail.root@lsmindia.com>
Subject: Feedback  for Prem
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Hi Team,=20

See the feedback on. Can everyone make sure to add the notes with clear and=
 accurate details?=20
We have lack of security, Seniors and affiliates team at the moment, so let=
s not give them a hard time please!!=20

___________________________________________________________________________=
________________=20

Can you please ask Phyllis to pay more attention to detail regarding his no=
tes, in this case the note on the ticket escalated to the senior. It takes =
a lot of time to have to go through the entire ticket when the note is not =
clear, and is even more frustrating when the note is found to be wrong! Thi=
s is the note:=20

=E2=80=98This player made a deposit for $10 on 28/11/2014 Friday and says r=
eceived a pop up to accept the bonus for jackpot thirsty thursday.=E2=80=99=
=20

And yet the very first line that the customer writes in the chat is;=20

=E2=80=98hi i just made a deposit and didnt recieve the 25% bonus it said t=
here would be a pop up window and just click accept bonus but there wasn=E2=
=80=99t=E2=80=99.=20

This player said he found an advertisement for the Thirsty Thursday bonus, =
but there was no pop up window, which is the exact opposite of the note Phy=
llis put.=20

The seniors workload has increased a lot in recent months, so all of us wou=
ld appreciate clear and correct notes when an issue is passed onto us to lo=
ok into.=20
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #003333'=
><font face=3D"tahoma, new york, times, serif" size=3D"2"><font color=3D"#3=
333FF">Hi Team, <br><br>See the feedback on. Can everyone make sure to add =
the notes with clear and accurate details? <br>We have lack of security, Se=
niors and affiliates team at the moment, so lets not give them a hard time =
please!!</font><br>&nbsp; <br>_____________________________________________=
______________________________________________<br><br>Can you please ask Ph=
yllis to pay more attention to detail regarding his notes, in this case the=
 note on the ticket escalated to the senior. It takes a lot of time to have=
 to go through the entire ticket when the note is not clear, and is even mo=
re frustrating when the note is found to be wrong! This is the note:<br>&nb=
sp;<br>=E2=80=98This player made a deposit for $10 on 28/11/2014 Friday and=
 says received a pop up to accept the bonus for jackpot thirsty thursday.=
=E2=80=99<br>&nbsp;<br>And yet the very first line that the customer writes=
 in the chat is;<br>&nbsp;<br>=E2=80=98hi i just made a deposit and didnt r=
ecieve the 25% bonus it said there would be a pop up window and just click =
accept bonus but there wasn=E2=80=99t=E2=80=99.<br>&nbsp;<br>This player sa=
id he found an advertisement for the Thirsty Thursday bonus, but there was =
no pop up window, which is the exact opposite of the note Phyllis put.<br>&=
nbsp;<br>The seniors workload has increased a lot in recent months, so all =
of us would appreciate clear and correct notes when an issue is passed onto=
 us to look into.<br>------------------------------------------------------=
-------------------------------------------------<br></font><br><br><br></d=
iv></body></html>
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