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Date: Thu, 17 Jul 2014 14:42:24 +0530 (IST)
From: Deeksha Dadu <deeksha@lsmindia.com>
To: Rahul Kumar <rahul@lsmindia.com>, M ramananda <ramananda@lsmindia.com>
Cc: admin <admin@lsmindia.com>
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Subject: Another PKR complaint
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Rahul,

I would need an explanation for why it was not reported to the senior at on=
ce. You are of course very well aware of the PKR procedures then why the vi=
olation?=20



it=E2=80=99s paramount that those are reported at once to the Senior.
In here we have 2 alerts, date of birth and admission someone else register=
ed the account on their behalf: we cannot afford to end the chat by saying =
=E2=80=9Cah okay=E2=80=9D.
=20
Thank you
=20
Gaetano
=20
From: Jamie Davies=20
Sent: 17 July 2014 09:52
To: India
Cc: CSSupervisor; SeniorCS
Subject: LTK111530126579044X - Feedback for ricky
=20
Hi Akhil.
=20
Can you remind everyone that whenever there is a discrepancy with a players=
 DOB, it must be followed up and checked with the senior on shift.=20
you: 29/6/1978
you: I have probably changed address since my last log in
you: I am now at 3051 great north rd wollombi
you: was I at 26a kyamba cres Maryland?
you: minmi was my first school
Ricky: Is 29/6/1978 your real date of birth ?
you: yes=20
you: do you have 28/6/78? lol
Ricky: yes=20
you: my dad registered me on the wrong day :)
Ricky: May I know why ?
Ricky: So , who use this account ?=20
Ricky: your dad also use this account ?
you: no=20
you: just me
Ricky: ah okay=20
Ricky: please can you confirm me your pkr points balance at the moment ?
=20
Ricky noticed the DOB was different, but from what I can see he did not inf=
orm the senior. Sometimes we can change it straight away if it is a small m=
istake, however Ricky should have also informed the senior about the player=
 saying his dad registered the account. This is a red flag for him possibly=
 being underage and/or third party access. In this case he wasn=E2=80=99t, =
but we have since had to suspend the account. We need to be extra vigilant =
now, especially with all of the new rules and policy changes.
=20
Cheers
