Return-Path: ganin@lsmindia.com
Received: from lsmindia.lsmindia.com (LHLO lsmindia.com) (124.124.47.212) by
 lsmindia.com with LMTP; Wed, 14 Aug 2013 09:27:45 +0530 (IST)
Received: from lsmindia.com (lsmindia.lsmindia.com [124.124.47.212])
	by lsmindia.com (Postfix) with ESMTP id D84864CA24A;
	Wed, 14 Aug 2013 09:27:44 +0530 (IST)
Date: Wed, 14 Aug 2013 09:27:44 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: "Kim B. Protacio" <kim@lsmindia.com>, Bidyut Borgohain <bidyut@lsmindia.com>, 
	"Sanjay K. Sharma" <sanjayk@lsmindia.com>, rahulkumar@lsmindia.com, 
	Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>
Message-ID: <22644549.469581376452664507.JavaMail.root@lsmindia.com>
Subject: feedback for Ralph
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_22955_7206556.1376452664440"
X-Originating-IP: [124.124.47.210]
X-Mailer: Zimbra 5.0.14_GA_2850.UBUNTU8 (ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.UBUNTU8)

------=_Part_22955_7206556.1376452664440
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Hi Rama,=20

Feeback from Russell,=20

Bottomline: Players note should always be brief and explaining everything.=
=20


Hey Ganin, just some more feedback on this.=20

On Ramananda=E2=80=99s chat LTK11153010870696X, Ramananda correctly told th=
e player he does not qualify for rakeback, so good work there. However, his=
 note was not very clear, simply stating =E2=80=9Cchasing RB=E2=80=9D.=20
The next agent Michael most likely saw this note, and advised the player ho=
w much he was going to get paid =E2=80=93 we have thus had to pay the playe=
r the rakeback he should not have received.=20

Please let Ramananda know the importance of more detailed notes, as this on=
e might have caused the issue =E2=80=93 a simple =E2=80=9Cplayer does not q=
ualify for rakeback this month=E2=80=9D would have been fine. Good work oth=
erwise though.=20
of course, we will address this with Michael too!=20

Cheers=20
Russell=20


with regards,=20
Ganin=20


------=_Part_22955_7206556.1376452664440
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Hi Rama,<br><br>Feeback from Russell,<br><br>Bottomline: Players note shou=
ld always be brief and explaining everything.<br><br><span lang=3D"en-GB"><=
div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span =
style=3D"font-size:11pt;"><font color=3D"#1F497D">Hey Ganin, just some more=
 feedback on this.</font></span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;"><font color=3D"#1F497D">&nbsp;</font></span></fo=
nt></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;"><font color=3D"#1F497D">On </font>Ramananda=E2=
=80=99s
 chat LTK11153010870696X, Ramananda correctly told the player he does=20
not qualify for rakeback, so good work there. However,
his note was not very clear, simply stating =E2=80=9Cchasing RB=E2=80=9D.</=
span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">The
 next agent Michael most likely saw this note, and advised the player=20
how much he was going to get paid =E2=80=93 we have thus had to pay the pla=
yer=20
the rakeback he should
not have received.</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">&nbsp;</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">Please
 let Ramananda know the importance of more detailed notes, as this one=20
might have caused the issue =E2=80=93 a simple =E2=80=9Cplayer does not qua=
lify for=20
rakeback this month=E2=80=9D
would have been fine. Good work otherwise though.</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">of course, we will address this with Michael too=
!</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">&nbsp;</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">Cheers</span></font></div>
<div style=3D"margin:0;"><font face=3D"Calibri,sans-serif" size=3D"2"><span=
 style=3D"font-size:11pt;">Russell</span></font></div></span><br><br><div><=
span style=3D"font-style: italic;">with regards,</span><br style=3D"font-st=
yle: italic;"><span style=3D"font-style: italic;">Ganin</span><br></div><br=
></div></body></html>
------=_Part_22955_7206556.1376452664440--
