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Date: Thu, 23 Apr 2015 14:27:35 +0530 (IST)
From: deeksha dadu <deeksha@lsmindia.com>
To: anku saini <anku@lsmindia.com>, "Eric Henry. Lakra" <eric@lsmindia.com>, 
	Soumya Mukherjee <soumya@lsmindia.com>, ritika <ritika@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, pankaj <pankaj@lsmindia.com>, 
	sajal <sajal@lsmindia.com>, Sona Kala Chakma <sona@lsmindia.com>, 
	surajit <surajit@lsmindia.com>, Pritish Nandi <pritish@lsmindia.com>, 
	akhil <akhil@lsmindia.com>, neeraj <neeraj@lsmindia.com>
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Subject: Re: Yomdel- Training Doc- new process- Barton technology - urgent
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Hi all,

The client has made some changes in the responses for Barton Technologies (compare-it-support). Please find attached the new training doc. please review this carefully and make sure only this one is used. let me know if you have any questions. please delete the old one from your systems.

thanks

regards,
deeksha 




----- Original Message -----
From: "deeksha dadu" <deeksha@lsmindia.com>
To: "anku saini" <anku@lsmindia.com>, "Eric Henry. Lakra" <eric@lsmindia.com>, "Soumya Mukherjee" <soumya@lsmindia.com>, "ritika" <ritika@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "pankaj" <pankaj@lsmindia.com>, "sajal" <sajal@lsmindia.com>, "Sona Kala Chakma" <sona@lsmindia.com>, "surajit" <surajit@lsmindia.com>, "Pritish Nandi" <pritish@lsmindia.com>, "akhil" <akhil@lsmindia.com>, "neeraj" <neeraj@lsmindia.com>
Sent: Tuesday, April 21, 2015 7:18:40 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Yomdel- Training Doc- new process- Barton technology - urgent

Hi all,

Please find attached the docs for a new process for Yomdel Barton Technology. Please go through the attached knowledge bank. I will conduct the training for day shift tomorrow and Akhil will do it for night. The live chat code has been sent to the client already so we have been asked by the client to be prepared. Everyone must go through the docs thoroughly The website URL is:

http://www.compare-it-support.com

Regards,
Deeksha 

----- Original Message -----
From: "deeksha dadu" <deeksha@lsmindia.com>
To: "anku saini" <anku@lsmindia.com>, "Eric Henry. Lakra" <eric@lsmindia.com>, "Soumya Mukherjee" <soumya@lsmindia.com>, "ritika" <ritika@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "pankaj" <pankaj@lsmindia.com>, "sajal" <sajal@lsmindia.com>, "Sona Kala Chakma" <sona@lsmindia.com>, "surajit" <surajit@lsmindia.com>, "Pritish Nandi" <pritish@lsmindia.com>, "akhil" <akhil@lsmindia.com>, "neeraj" <neeraj@lsmindia.com>
Sent: Thursday, April 16, 2015 10:05:00 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Yomdel- Training Docs

Hi all,

please find attached the lead template for progressive sports. 

things to take care of:

1. It should be formatted properly (font, font size etc.)
2. Notes should be edited when required. you need to add all the important notes from the chat
3. DO NOT copy and paste the transcript in your notes
4. remove the field that you don't have for instance if you have not been able to capture email address, remove that from the lead.

for some, I have already shown how lead is to be escalated, for rest, i will do tomorrow.

All the best!

Regards,
Deeksha 



----- Original Message -----
From: "deeksha dadu" <deeksha@lsmindia.com>
To: "anku saini" <anku@lsmindia.com>, "Eric Henry. Lakra" <eric@lsmindia.com>, "Soumya Mukherjee" <soumya@lsmindia.com>, "ritika" <ritika@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "pankaj" <pankaj@lsmindia.com>, "sajal" <sajal@lsmindia.com>, "Sona Kala Chakma" <sona@lsmindia.com>, "surajit" <surajit@lsmindia.com>, "Pritish Nandi" <pritish@lsmindia.com>, "akhil" <akhil@lsmindia.com>, "neeraj" <neeraj@lsmindia.com>
Sent: Thursday, April 16, 2015 7:40:04 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Yomdel- Training Docs

hi all,

please ignore the previous doc for progressive sports and use this. this updated doc has all the information regarding fees structure etc. 

regards,
Deeksha 


----- Original Message -----
From: "deeksha dadu" <deeksha@lsmindia.com>
To: "anku saini" <anku@lsmindia.com>, "Eric Henry. Lakra" <eric@lsmindia.com>, "Soumya Mukherjee" <soumya@lsmindia.com>, "ritika" <ritika@lsmindia.com>, "Rahul Kumar" <rahul@lsmindia.com>, "pankaj" <pankaj@lsmindia.com>, "sajal" <sajal@lsmindia.com>, "Sona Kala Chakma" <sona@lsmindia.com>, "surajit" <surajit@lsmindia.com>, "Pritish Nandi" <pritish@lsmindia.com>, "akhil" <akhil@lsmindia.com>, "neeraj" <neeraj@lsmindia.com>
Sent: Thursday, April 16, 2015 5:21:19 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Yomdel- Training Docs
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