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Date: Mon, 14 Apr 2014 02:56:39 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Tushar Dhyani <tushar@lsmindia.com>, "Md. Irshad Alam" <irshad@lsmindia.com>, 
	Kachurin Vashi <kachurin@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, Baiju Kumar <baiju@lsmindia.com>, 
	Krishanlal Guin <krishanlal@lsmindia.com>
Message-ID: <8893986.22181397424399163.JavaMail.root@lsmindia.com>
In-Reply-To: <19648294.22161397424354013.JavaMail.root@lsmindia.com>
Subject: LTK111530115665764X - Archive and Disabling cards (careful what to
 select)
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Hi Daniel,=20



Thank you for the feedback.=20



The 5 card rule though is known to everyone and so is policy on disabling a=
nd archival.=20

I will reiterate the same to team.=20



Kind regards,=20

Akhil=20



From: Daniel Whittenbury=20
Sent: Monday, April 14, 2014 2:22 AM=20
To: India=20
Cc: CSSupervisor; SeniorCS=20
Subject: Feedback for Kerry - LTK111530115665764X=20



Hello,=20



A couple of things to note about this email.=20



1. The player was not asking for the card to be archived=20

2. Even if the player was asking for it to be archive it still should have =
been disabled=20



Very often players do not use the terminology we use so they won=E2=80=99t =
know that remove means archive. If there were 5 cards registered then it sa=
fe to assume that they actually want a card removed. As with this account, =
it safe to assume that they only want the card disable to prevent it from b=
eing used.=20



Thanks=20





Daniel Whittenbury=20

Customer Services=20

PKR TECHNOLOGIES Ltd=20

The Forum=20
1st Floor, 74-80 Camden St=20
London, NW1 0EG=20

www.pkr.com=20




______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20

______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________
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<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Hi Daniel,</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Thank you for the feed=
back.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">The 5 card rule though=
 is known
to everyone and so is policy on disabling and archival.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I will reiterate the s=
ame to
team.</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Kind regards,</span></=
p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Akhil</span></p>

<p class=3D"MsoNormal"><span style=3D"color:#1F497D">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt; font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:<=
/span></b><span style=3D"font-size:10.0pt; font-family:&quot;Tahoma&quot;,&=
quot;sans-serif&quot;"> Daniel Whittenbury <br>
<b>Sent:</b> Monday, April 14, 2014 2:22 AM<br>
<b>To:</b> India<br>
<b>Cc:</b> CSSupervisor; SeniorCS<br>
<b>Subject:</b> Feedback for Kerry - LTK111530115665764X</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Hello,</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">A couple of
things to note about this email.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><span style=3D"mso-fareast-font-family:Calibri;mso-ansi-language:EN=
-GB" lang=3D"EN-GB"><span style=3D"mso-list:Ignore">1.<span style=3D"font:7=
.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB"=
>The
player was not asking for the card to be archived</span></p>

<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><span style=3D"mso-fareast-font-family:Calibri;mso-ansi-language:EN=
-GB" lang=3D"EN-GB"><span style=3D"mso-list:Ignore">2.<span style=3D"font:7=
.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-GB"=
>Even
if the player was asking for it to be archive it still should have been
disabled</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Very often
players do not use the terminology we use so they won=E2=80=99t know that r=
emove means
archive. If there were 5 cards registered then it safe to assume that they
actually want a card removed. As with this account, it safe to assume that =
they
only want the card disable to prevent it from being used.</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">Thanks</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,&quot;sans-serif&quot;; color:navy;mso-ansi-language:EN-GB;mso-f=
areast-language:EN-GB" lang=3D"EN-GB">Daniel Whittenbury<br>
<br>
Customer Services<br>
<br>
PKR TECHNOLOGIES Ltd<br>
<br>
The Forum<br>
1st Floor, 74-80 Camden St<br>
London, NW1 0EG<br>
<br>
<a href=3D"http://www.pkr.com" target=3D"_blank">www.pkr.com</a></span><spa=
n style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif=
&quot;;color:black; mso-ansi-language:EN-GB;mso-fareast-language:EN-GB" lan=
g=3D"EN-GB"></span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:&quot;Ti=
mes New Roman&quot;,&quot;serif&quot;; mso-ansi-language:EN-GB" lang=3D"EN-=
GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com" =
target=3D"_blank">http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

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______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
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For more information please visit <a href=3D"http://www.symanteccloud.com" =
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______________________________________________________________________<br>
<br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
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For more information please visit <a href=3D"http://www.symanteccloud.com" =
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______________________________________________________________________</spa=
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