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Date: Thu, 2 Jun 2016 19:52:24 +0530 (IST)
From: Amit Shukla <amitshukla@lsmindia.com>
To: Elitsa Todorova <elitsa@luckgenome.com>
Cc: Guy Ezra <guy@luckgenome.com>, Chantelle Russak <chantelle@luckgenome.com>, 
	Support Team <scsupport@luckgenome.com>, 
	Liat Adir <liat@luckgenome.com>, 
	Olga Slipchuk <o.slipchuk@twinwingames.com>
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Subject: Re: Extra Spicy Pinata Bonus Game Bug
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Thread-Topic: Extra Spicy Pinata Bonus Game Bug
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Hi Elitsa and Guy, 

As informed on Slack, this issue is reproducible by one more agent in Support (Shahnawaz (3803334)). We both are getting continuously same combination everytime we spin in the game. (refer to the attachment) 

We have got spike on the issue , but these users are describing a different scenario then what I am facing. These players are unable to get out of Pinata game (like me), but they are not getting any coins in the bonus game. (Attaching the spike excel with this email) 

Also, a lot is going on social => 

Thanks, 
Amit 



From: "Elitsa Todorova" <elitsa@luckgenome.com> 
To: "Guy Ezra" <guy@luckgenome.com> 
Cc: "Chantelle Russak" <chantelle@luckgenome.com>, "Support Team" <scsupport@luckgenome.com>, "Liat Adir" <liat@luckgenome.com>, "Olga Slipchuk" <o.slipchuk@twinwingames.com> 
Sent: Thursday, June 2, 2016 2:04:38 AM 
Subject: Re: Extra Spicy Pinata Bonus Game Bug 

Thanks Guy. 

I'm adding a new screenshot and info to the Jira, maybe it'll help. 

Thanks, 
Elitsa 

On Wed, Jun 1, 2016 at 11:21 PM, Guy Ezra < guy@luckgenome.com > wrote: 





Hi Elitsa, 



No one has managed to reproduce this. It is under investigation still today. 

Will keep you updated. 



Gyu 



From: Elitsa Todorova [mailto: elitsa@luckgenome.com ] 
Sent: Wednesday, June 01, 2016 11:14 PM 
To: Chantelle Russak < chantelle@luckgenome.com >; Support Team < scsupport@luckgenome.com >; Liat Adir < liat@luckgenome.com >; Guy Ezra < guy@luckgenome.com >; Olga Slipchuk < o.slipchuk@twinwingames.com > 
Subject: Extra Spicy Pinata Bonus Game Bug 





Hi all, 





I opened this Jira today: https://winjira.atlassian.net/browse/SLOTSC-3116 . 


The issue is that Amit is constantly getting bonus recovery + the same combination of 3 Bonus Icons in Extra Spicy. 



Each time it leads him to the Pinata Bonus Round and each time he is rewarded. He's played about 10 games at this point and his balance has gone up hundreds of millions. 





UID: 3375660 
Platform: Web 





Screenshots in the Jira. I find this non reproducible. 



When we decide how to proceed, someone please update this email thread to let my team know, as I'm off work. 





@Team, if we get any tickets or see anything in social, update via email ASAP. 





-- 


Regards, 

Elitsa Todorova 
Support Team Lead 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. 






-- 


Regards, 

Elitsa Todorova 
Support Team Lead 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 




Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. 

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<html><body><div style=3D"font-family: arial,helvetica,sans-serif; font-siz=
e: 12pt; color: #000000"><div><span style=3D"font-family: tahoma,'new york'=
,times,serif; font-size: 10pt;" data-mce-style=3D"font-family: tahoma,'new =
york',times,serif; font-size: 10pt;">Hi Elitsa and Guy, </span></div><div><=
span style=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;"=
 data-mce-style=3D"font-family: tahoma,'new york',times,serif; font-size: 1=
0pt;"></span><br></div><div><span style=3D"font-family: tahoma,'new york',t=
imes,serif; font-size: 10pt;" data-mce-style=3D"font-family: tahoma,'new yo=
rk',times,serif; font-size: 10pt;">As informed on Slack, this issue is repr=
oducible by one more agent in Support (Shahnawaz (3803334)). We both are ge=
tting continuously same combination everytime we spin in the game. (refer t=
o the attachment)<br></span></div><div><span style=3D"font-family: tahoma,'=
new york',times,serif; font-size: 10pt;" data-mce-style=3D"font-family: tah=
oma,'new york',times,serif; font-size: 10pt;"></span><br></div><div><span s=
tyle=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;" data-=
mce-style=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;">=
<strong>We have got spike on the issue</strong>, but these users are descri=
bing a different scenario then what I am facing. </span><span style=3D"font=
-family: tahoma,'new york',times,serif; font-size: 10pt;" data-mce-style=3D=
"font-family: tahoma,'new york',times,serif; font-size: 10pt;">These player=
s are unable to get out of Pinata game (like me), but they are not getting =
any coins in the bonus game. (Attaching the spike excel with this email)</s=
pan></div><div><span style=3D"font-family: tahoma,'new york',times,serif; f=
ont-size: 10pt;" data-mce-style=3D"font-family: tahoma,'new york',times,ser=
if; font-size: 10pt;"></span><br></div><div><span style=3D"font-family: tah=
oma,'new york',times,serif; font-size: 10pt;" data-mce-style=3D"font-family=
: tahoma,'new york',times,serif; font-size: 10pt;">Also, a lot is going on =
social =3D&gt;</span></div><div><span style=3D"font-family: tahoma,'new yor=
k',times,serif; font-size: 10pt;" data-mce-style=3D"font-family: tahoma,'ne=
w york',times,serif; font-size: 10pt;"><img src=3D"cid:0837c59e50efec4c02f2=
cd71fc1145011eb1f63c@zimbra" data-mce-src=3D"cid:0837c59e50efec4c02f2cd71fc=
1145011eb1f63c@zimbra"></span></div><div><span style=3D"font-family: tahoma=
,'new york',times,serif; font-size: 10pt;" data-mce-style=3D"font-family: t=
ahoma,'new york',times,serif; font-size: 10pt;"></span><br></div><div><span=
 style=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;" dat=
a-mce-style=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;=
">Thanks, </span></div><div><span style=3D"font-family: tahoma,'new york',t=
imes,serif; font-size: 10pt;" data-mce-style=3D"font-family: tahoma,'new yo=
rk',times,serif; font-size: 10pt;">Amit <br></span></div><div><span style=
=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;" data-mce-=
style=3D"font-family: tahoma,'new york',times,serif; font-size: 10pt;"> </s=
pan><br></div><div><br></div><hr id=3D"zwchr" data-marker=3D"__DIVIDER__"><=
div data-marker=3D"__HEADERS__"><b>From: </b>"Elitsa Todorova" &lt;elitsa@l=
uckgenome.com&gt;<br><b>To: </b>"Guy Ezra" &lt;guy@luckgenome.com&gt;<br><b=
>Cc: </b>"Chantelle Russak" &lt;chantelle@luckgenome.com&gt;, "Support Team=
" &lt;scsupport@luckgenome.com&gt;, "Liat Adir" &lt;liat@luckgenome.com&gt;=
, "Olga Slipchuk" &lt;o.slipchuk@twinwingames.com&gt;<br><b>Sent: </b>Thurs=
day, June 2, 2016 2:04:38 AM<br><b>Subject: </b>Re: Extra Spicy Pinata Bonu=
s Game Bug</div><div><br></div><div data-marker=3D"__QUOTED_TEXT__"><div di=
r=3D"ltr">Thanks Guy.<br><br>I'm adding a new screenshot and info to the Ji=
ra, maybe it'll help.<div><br>Thanks,<br>Elitsa</div></div><div class=3D"gm=
ail_extra"><br><div class=3D"gmail_quote">On Wed, Jun 1, 2016 at 11:21 PM, =
Guy Ezra <span dir=3D"ltr">&lt;<a href=3D"mailto:guy@luckgenome.com" target=
=3D"_blank" data-mce-href=3D"mailto:guy@luckgenome.com">guy@luckgenome.com<=
/a>&gt;</span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin:=
 0 0 0 .8ex; border-left: 1px #ccc solid; padding-left: 1ex;" data-mce-styl=
e=3D"margin: 0 0 0 .8ex; border-left: 1px #ccc solid; padding-left: 1ex;"><=
div lang=3D"EN-US"><div><p class=3D"MsoNormal"><span style=3D"font-size: 11=
.0pt; font-family: 'Calibri',sans-serif;" data-mce-style=3D"font-size: 11.0=
pt; font-family: 'Calibri',sans-serif;">Hi Elitsa,</span></p><p class=3D"Ms=
oNormal"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-seri=
f;" data-mce-style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;=
">&nbsp;</span></p><p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt;=
 font-family: 'Calibri',sans-serif;" data-mce-style=3D"font-size: 11.0pt; f=
ont-family: 'Calibri',sans-serif;">No one has managed to reproduce this. It=
 is under investigation still today.</span></p><p class=3D"MsoNormal"><span=
 style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;" data-mce-s=
tyle=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Will keep yo=
u updated.</span></p><p class=3D"MsoNormal"><span style=3D"font-size: 11.0p=
t; font-family: 'Calibri',sans-serif;" data-mce-style=3D"font-size: 11.0pt;=
 font-family: 'Calibri',sans-serif;">&nbsp;</span></p><p class=3D"MsoNormal=
"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;" dat=
a-mce-style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Gyu</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-fami=
ly: 'Calibri',sans-serif;" data-mce-style=3D"font-size: 11.0pt; font-family=
: 'Calibri',sans-serif;">&nbsp;</span></p><p class=3D"MsoNormal"><b><span s=
tyle=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;" data-mce-sty=
le=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></=
b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;" dat=
a-mce-style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> Elit=
sa Todorova [mailto:<a href=3D"mailto:elitsa@luckgenome.com" target=3D"_bla=
nk" data-mce-href=3D"mailto:elitsa@luckgenome.com">elitsa@luckgenome.com</a=
>] <br><b>Sent:</b> Wednesday, June 01, 2016 11:14 PM<br><b>To:</b> Chantel=
le Russak &lt;<a href=3D"mailto:chantelle@luckgenome.com" target=3D"_blank"=
 data-mce-href=3D"mailto:chantelle@luckgenome.com">chantelle@luckgenome.com=
</a>&gt;; Support Team &lt;<a href=3D"mailto:scsupport@luckgenome.com" targ=
et=3D"_blank" data-mce-href=3D"mailto:scsupport@luckgenome.com">scsupport@l=
uckgenome.com</a>&gt;; Liat Adir &lt;<a href=3D"mailto:liat@luckgenome.com"=
 target=3D"_blank" data-mce-href=3D"mailto:liat@luckgenome.com">liat@luckge=
nome.com</a>&gt;; Guy Ezra &lt;<a href=3D"mailto:guy@luckgenome.com" target=
=3D"_blank" data-mce-href=3D"mailto:guy@luckgenome.com">guy@luckgenome.com<=
/a>&gt;; Olga Slipchuk &lt;<a href=3D"mailto:o.slipchuk@twinwingames.com" t=
arget=3D"_blank" data-mce-href=3D"mailto:o.slipchuk@twinwingames.com">o.sli=
pchuk@twinwingames.com</a>&gt;<br><b>Subject:</b> Extra Spicy Pinata Bonus =
Game Bug</span></p><div><div class=3D"h5"><p class=3D"MsoNormal">&nbsp;</p>=
<div><p class=3D"MsoNormal">Hi all,</p><div><p class=3D"MsoNormal">&nbsp;</=
p></div><div><p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;" data-m=
ce-style=3D"margin-bottom: 12.0pt;">I opened this Jira today:&nbsp;<a href=
=3D"https://winjira.atlassian.net/browse/SLOTSC-3116" target=3D"_blank" dat=
a-mce-href=3D"https://winjira.atlassian.net/browse/SLOTSC-3116">https://win=
jira.atlassian.net/browse/SLOTSC-3116</a>.</p></div><div><p class=3D"MsoNor=
mal">The issue is that Amit is constantly getting bonus recovery + the same=
 combination of 3 Bonus Icons in Extra Spicy.</p></div><div><p class=3D"Mso=
Normal"><br>Each time it leads him to the Pinata Bonus Round and each time =
he is rewarded. He's played about 10 games at this point and his balance ha=
s gone up hundreds of millions.</p></div><div><p class=3D"MsoNormal">&nbsp;=
</p></div><div><p class=3D"MsoNormal"><b>UID:&nbsp;</b><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: #333333;" data-mce=
-style=3D"font-size: 10.5pt; font-family: 'Arial',sans-serif; color: #33333=
3;">3375660<br></span>Platform: Web</b></p></div><div><p class=3D"MsoNormal=
">&nbsp;</p></div><div><p class=3D"MsoNormal">Screenshots in the Jira. I fi=
nd this non reproducible.&nbsp;</p></div><div><p class=3D"MsoNormal"><br><b=
><span style=3D"color: red;" data-mce-style=3D"color: red;">When we decide =
how to proceed, someone please update this email thread to let my team know=
, as I'm off work.</span></b></p><div><p class=3D"MsoNormal">&nbsp;</p></di=
v><div><p class=3D"MsoNormal"><b><span style=3D"text-decoration: underline;=
" data-mce-style=3D"text-decoration: underline;">@Team,</span></b> if we ge=
t any tickets or see anything in social, update via email ASAP.</p></div><d=
iv><p class=3D"MsoNormal">&nbsp;</p></div><p class=3D"MsoNormal">--</p><div=
><div><div><div><div><div><p style=3D"line-height: 9.75pt;" data-mce-style=
=3D"line-height: 9.75pt;"><b><span style=3D"font-size: 8.0pt; font-family: =
'Verdana',sans-serif; color: black;" data-mce-style=3D"font-size: 8.0pt; fo=
nt-family: 'Verdana',sans-serif; color: black;">Regards,</span></b></p><p s=
tyle=3D"line-height: 9.75pt;" data-mce-style=3D"line-height: 9.75pt;"><b><s=
pan style=3D"font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: bl=
ack;" data-mce-style=3D"font-size: 8.0pt; font-family: 'Verdana',sans-serif=
; color: black;">Elitsa Todorova<br></span></b><span style=3D"font-size: 8.=
0pt; font-family: 'Verdana',sans-serif; color: black;" data-mce-style=3D"fo=
nt-size: 8.0pt; font-family: 'Verdana',sans-serif; color: black;">Support T=
eam Lead</span></p><p><span style=3D"font-size: 8.0pt; font-family: 'Arial'=
,sans-serif; color: #848484;" data-mce-style=3D"font-size: 8.0pt; font-fami=
ly: 'Arial',sans-serif; color: #848484;">This email and any attachments are=
 confidential, and may be legally privileged and protected by copyright. If=
 you are not the intended recipient dissemination or copying of this email =
is prohibited. If you have received this in error, please notify the sender=
 by replying by email and then delete the email completely from your system=
.</span></p><p><span style=3D"font-size: 8.0pt; font-family: 'Arial',sans-s=
erif; color: #848484;" data-mce-style=3D"font-size: 8.0pt; font-family: 'Ar=
ial',sans-serif; color: #848484;">Any views or opinions are solely those of=
 the sender. This communication is not intended to form a binding contract =
unless expressly indicated to the contrary and properly authorised. Any act=
ions taken on the basis of this email are at the recipient's own risk.</spa=
n></p></div></div></div></div></div></div></div></div></div></div></div></d=
iv></blockquote></div><br><br clear=3D"all"><br>-- <br><div class=3D"gmail_=
signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><p =
style=3D"line-height: 9.75pt; text-autospace: none;" data-mce-style=3D"line=
-height: 9.75pt; text-autospace: none;"><b><span style=3D"font-size: 8pt; f=
ont-family: Verdana,sans-serif;" data-mce-style=3D"font-size: 8pt; font-fam=
ily: Verdana,sans-serif;"><span style=3D"color: #000000;" color=3D"#000000"=
 data-mce-style=3D"color: #000000;">Regards,</span></span></b></p><p style=
=3D"line-height: 9.75pt; text-autospace: none;" data-mce-style=3D"line-heig=
ht: 9.75pt; text-autospace: none;"><span style=3D"color: #000000;" color=3D=
"#000000" data-mce-style=3D"color: #000000;"><b><span style=3D"font-size: 8=
pt; font-family: Verdana,sans-serif;" data-mce-style=3D"font-size: 8pt; fon=
t-family: Verdana,sans-serif;">Elitsa Todorova<br></span></b><span style=3D=
"font-size: 8pt; font-family: Verdana,sans-serif;" data-mce-style=3D"font-s=
ize: 8pt; font-family: Verdana,sans-serif;">Support Team Lead</span></span>=
</p><p><span style=3D"font-size: 8.0pt; font-family: 'Arial','sans-serif'; =
color: #848484;" data-mce-style=3D"font-size: 8.0pt; font-family: 'Arial','=
sans-serif'; color: #848484;">This email and any attachments are confidenti=
al, and may be legally privileged and protected by copyright. If you are no=
t the intended recipient dissemination or copying of this email is prohibit=
ed. If you have received this in error, please notify the sender by replyin=
g by email and then delete the email completely from your system.</span></p=
><p style=3D"line-height: 9.75pt; text-autospace: none;" data-mce-style=3D"=
line-height: 9.75pt; text-autospace: none;"><br></p><p><span style=3D"font-=
size: 8.0pt; font-family: 'Arial','sans-serif'; color: #848484;" data-mce-s=
tyle=3D"font-size: 8.0pt; font-family: 'Arial','sans-serif'; color: #848484=
;">Any views or opinions are solely those of the sender. This communication=
 is not intended to form a binding contract unless expressly indicated to t=
he contrary and properly authorised. Any actions taken on the basis of this=
 email are at the recipient's own risk.</span><span style=3D"font-size: 11.=
0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;" data-mce-style=
=3D"font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;=
"></span></p></div></div></div></div></div></div></div></div></div></body><=
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