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Date: Mon, 10 Feb 2014 23:36:33 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Kachurin Vashi <kachurin@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Mohit Mittal <mohit@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Cc: Amol Tyagi <amol@lsmindia.com>
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Subject: LTK11153067540264X
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Please note the feedback below for .FR account closures.=20




French players do have the ability to close their account and open a new on=
e for any reason however, if it=E2=80=99s related to bonus or affiliate abu=
se then we should not allow it. In this case, username: DavWolfOffPKRSt was=
 created for a rakeback deal, so we closed this account and he will now hav=
e to use TheWolfOffAnySt.=20



In relation to the username, if a player asks us directly =E2=80=9C can I c=
lose my account in order to open one with a new username =E2=80=9D, we have=
 to acknowledge the request for the account closure and there is nothing we=
 can do to avoid them creating a new account. However, the problem was that=
 this player was specifically informed in chat he would have to create a ne=
w account.=20



Moving forward please do not prompt players to do this, it can be passed to=
 us for review if they wish to change it but they should never be informed =
to create a new account for this reason.=20


*---=20




Ricky: I am sorry David , you cannot change the username=20

vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 David, vous ne pouvez pas =
modifier le nom d'utilisateur]=20

Ricky: but if you do wish to use a new username=20

vous: Agent Translation[mais si vous ne souhaitez pas utiliser un nom d'uti=
lisateur]=20

vous: [ah mince c vraiment genant pouvez faire quelque chose afin que je pu=
isse changer svp]=20

vous: Ah thin it really is annoying can do something so I can change it ple=
ase=20

Ricky: then in this case you need to create a new account=20

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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 10pt; color: #000000'>Please no=
te the feedback below for .FR account closures.<br><br><br><!--[if gte mso =
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<p class=3D"MsoNormal"><b><span style=3D"color:black;mso-ansi-language:EN-G=
B" lang=3D"EN-GB">French
players do have the ability to close their account and open a new one for a=
ny
reason however, if it=E2=80=99s related to bonus or affiliate abuse then we=
 should not
allow it. In this case, username: DavWolfOffPKRSt was created for a rakebac=
k
deal, so we closed this account and he will now have to use TheWolfOffAnySt=
. </span></b></p><b>

</b><p class=3D"MsoNormal"><b><span style=3D"color:black;mso-ansi-language:=
EN-GB" lang=3D"EN-GB">&nbsp;</span></b></p><b>

</b><p class=3D"MsoNormal"><b><span style=3D"color:black;mso-ansi-language:=
EN-GB" lang=3D"EN-GB">In
relation to the username, if a player asks us directly =E2=80=9C<i>can I cl=
ose my
account in order to open one with a new username</i>=E2=80=9D, we have to a=
cknowledge
the request for the account closure and there is nothing we can do to avoid
them creating a new account. However, the problem was that this player was
specifically informed in chat he would have to create a new account. </span=
></b></p><b>

</b><p class=3D"MsoNormal"><b><span style=3D"color:black;mso-ansi-language:=
EN-GB" lang=3D"EN-GB">&nbsp;</span></b></p><b>

</b><p class=3D"MsoNormal"><b><span style=3D"color:black;mso-ansi-language:=
EN-GB" lang=3D"EN-GB">Moving
forward please do not prompt players to do this, it can be passed to us for
review if they wish to change it but they should never be informed to creat=
e a
new account for this reason. </span></b></p>

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<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Ricky: I am sorry David , you cannot change the usern=
ame</span><span style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN-GB=
"></span></p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">vous: Agent Translation[Je suis d=C3=A9sol=C3=A9 Davi=
d, vous ne pouvez pas
modifier le nom d'utilisateur]</span><span style=3D"color:black;
mso-ansi-language:EN-GB" lang=3D"EN-GB"></span></p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Ricky: but if you do wish to use a new username</span=
><span style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN-GB"></span>=
</p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">vous: Agent Translation[mais si vous ne souhaitez pas=
 utiliser un nom
d'utilisateur]</span><span style=3D"color:black;mso-ansi-language:
EN-GB" lang=3D"EN-GB"></span></p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">vous: [ah mince c vraiment genant pouvez faire quelqu=
e chose afin que je
puisse changer svp]</span><span style=3D"color:black;mso-ansi-language:
EN-GB" lang=3D"EN-GB"></span></p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">vous: Ah thin it really is annoying can do something =
so I can change it
please</span><span style=3D"color:black;mso-ansi-language:EN-GB" lang=3D"EN=
-GB"></span></p>

<p class=3D"MsoNormal"><span style=3D"color:#4F81BD;mso-ansi-language:
EN-GB" lang=3D"EN-GB">Ricky: then in this case you need to create a&nbsp; n=
ew account </span><span style=3D"color:black;mso-ansi-language:EN-GB" lang=
=3D"EN-GB"></span></p>

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