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Date: Tue, 25 Jun 2013 12:57:05 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: Rajiv Prabhakar <rajiv@lsmindia.com>, Rahul Kumar2 <rahulkumar@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Rajkumar Singh <rajkumar@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>, 
	Ariel Timosa <ariel@lsmindia.com>
Cc: Akhil P Walia <akhil@lsmindia.com>
Message-ID: <6919757.132881372145225953.JavaMail.root@lsmindia.com>
Subject: Excellent Rating
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Hi Team,=20

Please see this feedback from Corrine=20


This is a really good chat by Emelyn =E2=80=93 patient, helpful, apologisin=
g when he had to check with me for card archiving, and encouraging the play=
er to come back after moving house to keep his details updated.=20

The chat was then transferred correctly with exactly the right notes to be =
clear, so all round well handled!=20

Well done Emelyn!=20



From: Chat Audit [mailto:Chataudit@liveperson.com]=20
Sent: 24 June 2013 21:12=20
To: Corinne Alexander=20
Subject: Excellent Rating=20


The following transcript has been automatically forwarded to you. =09

General Info=20
=09
Chat start time =09
Jun 24, 2013 2:51:42 PM EST=20
=09
Chat end time =09
Jun 24, 2013 3:49:16 PM EST=20
=09
Duration (actual chatting time) =09
00:57:34=20
=09
Operator =09
Emelyn=20
=09

Exit Survey=20
=09
Feedback =09
pkr never lets you down .=20
=09
Bitte beurteilen Sie Ihre generelle Zufriedenheit mit PKR? =09
Excellent=20
=09
Feedback =09
spitzen klasse gut geschult noch nie sowas erlebt 5 sterne an alle mitarbei=
ter.Danke Mark32=20
=09
Wie beurteilen Sie die Leistung des PKR Kundenservice Mitarbeiters? =09
Excellent=20
=09
Wuenschen Sie eine Kopie von dem eben durchgefuehrtem Chat? =09
no=20
=09

Custom Variables=20
=09
Hot Lead =09
1=20
=09
Pre-Hot Lead =09
1=20
=09
Skill =09
GeofluentGermany=20
=09
language =09
de=20
=09
room =09
deposit-de=20
=09
For full information see Chat Transcript Report=20
=09

Chat Transcript=20
=09
info: Vielen Dank f=C3=BCr Deine Verbindung zu PKR! Bitte um einen Moment G=
eduld, ein Mitarbeiter meldet sich gleich. Du befindest Dich momentan in Po=
sition 1 von insgesamt 1. Die Wartezeit betr=C3=A4gt ungef=C3=A4hr 0 Minute=
(n) und 2 Sekunde(n) Achtung! Dieser Chat wird von GeoFluent unterst=C3=BCt=
zt, einer automatischen =C3=9Cbersetzungs Software. Wir k=C3=B6nnen leider =
keine Garantie oder Haftung f=C3=BCr diese =C3=9Cbersetzungen =C3=BCbernehm=
en und bitten daher um Genauigkeit bei Satzbau und Gramatik.=20
info: Hallo! Mein Name ist Emelyn. Wie kann ich heute behilflich sein?=20
info: Dieser Chat hat die Ticketnummer LTK1115303586162X=20
Gwen: Translation is ON=20
Emelyn: Hi there=20
Gwen: Agent Translation[Hallo]=20
Gwen: [hallo kann keine einzahlung fornehmen weil ich schon 5 preepay karte=
n im umlauf habe Mark32]=20
Gwen: Hi can no deposit fornehmen because I have 5 preepay cards in the I r=
un to have Mark32=20
Emelyn: Are you saying, you want to register your new card and make deposit=
?=20
Gwen:=20
Gwen:=20
Emelyn: What was the name of your first pet?=20
Gwen: Agent Translation[Wie ist der Name deines ersten Haustieres?]=20
Gwen: [diese antwort kann ich nicht beantworten da ich sie vergessen habe.]=
=20
Gwen: This answer I can not answer because I forgot it.=20
Gwen: [ich kenn aber den grund daf=C3=BCr das ich nicht einzahlen kann]=20
Gwen: I know the reason that I can not pay but=20
Emelyn: May you please confirm the last 4 digit of your card?=20
Gwen: Agent Translation[K=C3=B6nnen Sie bitte die letzten 4 Ziffern Ihrer K=
arte best=C3=A4tigen?]=20
Gwen:=20
Gwen:=20
Emelyn: Thank you.=20
Gwen: Agent Translation[Vielen Dank.]=20
Emelyn: May you please clarify and explain your concern for me to assist yo=
u further?=20
Gwen: Agent Translation[K=C3=B6nnen Sie bitte kl=C3=A4ren und erkl=C3=A4ren=
 Sie Ihr Anliegen f=C3=BCr mich, Ihnen weiter zu helfen?]=20
Gwen: [bitte alle karten l=C3=B6schen damit ich eine neue prepay karte rege=
strieren kann]=20
Gwen: Please all maps signup delete so I prepay a new card can=20
Gwen: [bekomme eine meldung die lautet einzahlung fehlgeschlagen da ich sch=
on mehr als 4 karten bei pkr regestriert habe.]=20
Gwen: get a message that reads deposit failed because I have more than 4 ca=
rds at PKR registered have.=20
Gwen: [also5]=20
Gwen: also5=20
Emelyn: One moment please while I look into your account.=20
Gwen: Agent Translation[Einen Moment bitte w=C3=A4hrend ich in deinem Accou=
nt nachsehe.]=20
Gwen: [ok kein problem]=20
Gwen: OK no problem=20
Emelyn: Thank you for patiently waiting.=20
Gwen: Agent Translation[Vielen Dank f=C3=BCr die geduldig warten.]=20
Emelyn: Your card has been put on hold with PKR for 24 hours, due to the ma=
ny attempted deposits in our system. Please can you wait a minimum of 24 ho=
urs before trying this card with us again, and contact us immediately if it=
 gets rejected again, so we can see why.=20
Emelyn: You are welcome to use any alternative deposit options meanwhile, s=
uch as an ewallet or a different credit card.=20
Gwen: Agent Translation[Deine Einzahlung mit dieser Methode ist f=C3=BCr di=
e n=C3=A4chsten 24 Stunden nicht m=C3=B6glich, da du zu oft erfolglos versu=
cht hast diese zum Einzahlen zu verwenden. Bitte versuche es erneut nach 24=
 Stunden oder nutze einer der anderen Einzahlungsm=C3=B6glichkeiten.]=20
Gwen: Agent Translation[Wir freuen uns auf jede alternative Einzahlungsmeth=
oden unterdessen wie eine Ewallet oder eine andere Kreditkarte verwenden.]=
=20
Gwen: [ja ist mir bekannt .l=C3=B6scht du dann bitte die anderen eizahlungs=
methoden bitte .]=20
Gwen: Yes, it is known to me. you then please delete the other eizahlungsme=
thoden please.=20
Emelyn: Please provide the last 4 digit of the card you want to be removed =
and the reason why you want to remove them. Example: Visa 1234 =E2=80=93 Ex=
pired, lost, Prepaid cards,etc.=20
Gwen: Agent Translation[Bitte geben Sie die letzten 4 Ziffern der die Karte=
, die entfernt werden sollen und der Grund, warum Sie entfernen m=C3=B6chte=
n. Beispiel: Visa 1234 =E2=80=93 abgelaufen, verloren, Prepaid-Karten, etc.=
.]=20
Gwen: [etwas geduld bitte]=20
Gwen: some patience please=20
Emelyn: Sure. Take your time=20
Gwen: Agent Translation[Sicher. Lass dir Zeit]=20
Gwen: [0125 -abgelaufen 4044 -abgelaufen 3585- prepaid 6547prepaid 6039 noc=
h nicht genutzt]=20
Gwen: 0125-abgelaufen 4044-abgelaufen 3585-prepaid 6547 prepaid 6039 still =
not used=20
Emelyn: Thank you. One moment please.=20
Gwen: Agent Translation[Vielen Dank. Einen Moment bitte.]=20
Gwen: [als kleine anmerkung .pay-pal mit in eurer einzahlungkontegent mit a=
ufnehmen]=20
Gwen: as a small note .pay-pal with in your einzahlungkontegent include=20
Emelyn: One moment please...=20
Gwen: Agent Translation[Einen Moment bitte...]=20
Gwen: [ok]=20
Gwen: OK=20
Emelyn: Please continue to hold as I am still waiting for confirmation from=
 the relevant team.=20
Gwen: Agent Translation[Bitte weiterhin halten, w=C3=A4hrend ich immer noch=
 auf Best=C3=A4tigung aus dem entsprechenden Team warte.]=20
Emelyn: Your patience is greatly appreciated.=20
Gwen: Agent Translation[Ihre Geduld wird sehr gesch=C3=A4tzt.]=20
Gwen: [keim problem schaue big bang]=20
Gwen: germ problem look big bang=20
Emelyn: Thank you for patiently waiting.=20
Gwen: Agent Translation[Vielen Dank f=C3=BCr die geduldig warten.]=20
Emelyn: Unfortunately, this take longer than expected and I apologize for t=
he long wait.=20
Gwen: Agent Translation[Leider entschuldigen diese l=C3=A4nger als erwartet=
 dauern und ich f=C3=BCr das lange warten.]=20
Emelyn: However, this will be done in the next 15 minutes.=20
Gwen: Agent Translation[Allerdings wird dies in den n=C3=A4chsten 15 Minute=
n erfolgen.]=20
Emelyn: I will send you an email once this has been done.=20
Gwen: Agent Translation[Ich schicke Ihnen eine Email, sobald dies geschehen=
 ist.]=20
Emelyn: Alright, 3 of your cards are not removed in your account,=20
Gwen: Agent Translation[Okay, werden 3 Karten nicht in Ihrem Konto entfernt=
,]=20
Emelyn: You may now register a new card for you to make deposit.=20
Gwen: Agent Translation[Sie k=C3=B6nnen jetzt eine neue Karte f=C3=BCr Sie =
Einzahlung registrieren.]=20
Gwen: [muss ich jetzt noch warten bis morgen oder kann ich jetzt die kartem=
it der endziffer 6039 nutzen?]=20
Gwen: I still have to wait until morning, or I can now use the kartemit of =
the last digit 6039?=20
Emelyn: If you want to use the the card ending in 6039, you will need to wa=
it a minimum of 24 hours before trying this card with us again.=20
Gwen: Agent Translation[Wenn Sie verwenden m=C3=B6chten die Karde in 6039 e=
ndet, m=C3=BCssen Sie mindestens 24 Stunden vor dem Versuch diese Karte bei=
 uns wieder warten.]=20
Emelyn: However, if you have another card, you may try use it to make depos=
it.=20
Gwen: Agent Translation[Jedoch wenn Sie eine andere Karte haben, k=C3=B6nne=
n Sie versuchen, es verwenden, um eine Einzahlung t=C3=A4tigen.]=20
Gwen: [ich warte bis n=C3=A4chste woche]=20
Gwen: I'll wait until next week=20
Gwen: [sch=C3=B6nen abend noch 5sterne von mir und danke]=20
Gwen: beautiful evening or 5star from me and thank you=20
Emelyn: You are welcome.=20
Gwen: Agent Translation[gerne geschehen.]=20
Emelyn: Is there anything else I can help you with?=20
Gwen: Agent Translation[Kann ich dir noch mit etwas anderem weiterhelfen?]=
=20
Gwen: [adress =C3=A4nderung wie l=C3=A4uft das immer noch mit ausweiss nach=
wiess =C3=BCber e-mail]=20
Gwen: adress change as running still knows from nachwiess via email=20
Emelyn: I'm sorry. Are you saying you want to change your address?=20
Gwen: Agent Translation[Es tut mir leid. Wollen Sie damit sagen, dass Sie I=
hre Adresse =C3=A4ndern m=C3=B6chten?]=20
Gwen: [werde demn=C3=A4chst umziehen und m=C3=BCsste dann meine adresse =C3=
=A4ndern]=20
Gwen: will soon move and then would have to change my address=20
Emelyn: Alright. Please contact us back once you moved address so we can ch=
ange it.=20
Gwen: Agent Translation[In Ordnung. Bitte kontaktieren Sie uns zur=C3=BCck,=
 sobald Sie Adresse verschoben, so dass wir es =C3=A4ndern k=C3=B6nnen.]=20
Gwen: [alles klar bbiss dann .danke nochmal und gute nacht]=20
Gwen: all clear bbiss then .danke again and good night=20
Emelyn: You are welcome.=20
Emelyn: Please feel free to fill out our feedback survey by clicking CLOSE =
at the top of the window. Enjoy the rest of the day.=20
Gwen: Agent Translation[gerne geschehen.]=20
Gwen: Agent Translation[Vielen Dank f=C3=BCr den Chat mit uns heute. PKR le=
gt hohen Wert auf Deine Meinung. Bitte klicke auf "Chat beenden" oben recht=
s und beantworten ein paar Fragen zu Deiner Erfahrung mit uns heute. Wir wu=
enschen noch einen erfolgreichen und angenehmen Tag.]=20
info: Der Chat wurde vom Berater beendet.=20


with regards,=20
Ganin=20


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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Hi Team,<br><br>Please see this feedback from Corrine<br><br><div style=3D=
"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman,serif" size=
=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" face=3D"Cali=
bri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">This
 is a really good chat by Emelyn =E2=80=93 patient, helpful,
apologising when he had to check with me for card archiving, and=20
encouraging the player to come back after moving house to keep his=20
details updated.</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">The =
chat was then transferred correctly with exactly the
right notes to be clear, so all round well handled!</span></font></span></f=
ont></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">Well=
 done Emelyn!</span></font></span></font></div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#1F497D" =
face=3D"Calibri,sans-serif" size=3D"2"><span style=3D"font-size:11pt;">&nbs=
p;</span></font></span></font></div>
<div>
<div style=3D"padding:3pt 0 0 0;border-style:solid none none none;border-to=
p-width:1pt;border-top-color:#B5C4DF;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font face=3D"Tahoma,san=
s-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"><b>From:=
</b></span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=
=3D"font-size:10pt;" lang=3D"en-US">
Chat Audit [mailto:Chataudit@liveperson.com] </span></font><font face=3D"Ta=
homa,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US">=
<br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>Sent:</b></span></font><font face=3D"Tahom=
a,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"> 24=
 June 2013 21:12</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><=
span style=3D"font-size:10pt;" lang=3D"en-US"><br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>To:</b></span></font><font face=3D"Tahoma,=
sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US"> Cori=
nne Alexander</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><spa=
n style=3D"font-size:10pt;" lang=3D"en-US"><br>

</span></font><font face=3D"Tahoma,sans-serif" size=3D"2"><span style=3D"fo=
nt-size:10pt;" lang=3D"en-US"><b>Subject:</b></span></font><font face=3D"Ta=
homa,sans-serif" size=3D"2"><span style=3D"font-size:10pt;" lang=3D"en-US">=
 Excellent Rating</span></font></span></font></div>
</div>
</div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;">&nbsp;</span></font></di=
v>
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif"><b>The following transcript has been automatica=
lly forwarded to you. </b></font></span></font></div>
</div>
<table style=3D"width:100%;border:1pt outset #AAAAAA;" border=3D"1" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody><tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>G=
eneral Info</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ch=
at start time</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Jun 24, 2013 2:51:42 PM EST</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ch=
at end time</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Jun 24, 2013 3:49:16 PM EST</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Du=
ration (actual chatting time)</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;00:57:34</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Op=
erator</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Emelyn</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>E=
xit Survey</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Fe=
edback</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;pkr never lets you down .</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Bi=
tte beurteilen Sie Ihre generelle Zufriedenheit mit
PKR?</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Excellent</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Fe=
edback</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;spitzen klasse gut geschult noch nie sowas erlebt 5 sterne
an alle mitarbeiter.Danke Mark32</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Wi=
e beurteilen Sie die Leistung des PKR Kundenservice
Mitarbeiters?</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;Excellent</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Wu=
enschen Sie eine Kopie von dem eben durchgefuehrtem
Chat?</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;no</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"background-color:#99CC99;padding:3.75pt;border:1=
pt inset #AAAAAA;">
<span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>C=
ustom Variables</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Ho=
t Lead</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;1</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Pr=
e-Hot Lead</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;1</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>Sk=
ill</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;GeofluentGermany</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>la=
nguage</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;de</span></font></span></font></div>
</td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>ro=
om</b></span></font></span></font></div>
</td>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">&nbsp=
;deposit-de</span></font></span></font></div>
</td>
</tr>
<tr>
<td colspan=3D"2" style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">For f=
ull information see &nbsp;</span></font><a href=3D"https://sinprd0410.outlo=
ok.com/owa/redir.aspx?C=3Dueb3jNtas0CBaS5bSYzZED_5OsUMRdAI2roOjqJrGYZkzT5HF=
BaAqNjcvV_Dh0Png0CQOzRFk6o.&amp;URL=3Dhttps%3a%2f%2fsales.liveperson.net%2f=
hc%2fweb%2fm-MM%2fmembers%2fgototranscript.jsp%3fsessID%3d940116140%26site%=
3d10973025" target=3D"_blank"><font face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;">Chat
Transcript Report</span></font></a></span></font></div>
</td>
</tr>
</tbody></table>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;">&nbs=
p;</span></font></span></font></div>

<table style=3D"width:100%;border:1pt outset #AAAAAA;" border=3D"1" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%"><tbody><tr>
<td style=3D"background-color:#99CC99;padding:3.75pt;border:1pt inset #AAAA=
AA;"><span style=3D"background-color:#99CC99;">
<div>
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"2"><span style=3D"font-size:10pt;"><b>C=
hat Transcript</b></span></font></span></font></div>
</div>
</span></td>
</tr>
<tr>
<td style=3D"padding:3.75pt;border:1pt inset #AAAAAA;">
<div style=3D"margin:0;"><font color=3D"windowtext" face=3D"Times New Roman=
,serif" size=3D"3"><span style=3D"font-size:12pt;"><font color=3D"green" fa=
ce=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b>info=
:</b></span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;">
Vielen Dank f=C3=BCr Deine Verbindung zu PKR! Bitte um einen Moment Geduld,=
=20
ein Mitarbeiter meldet sich gleich. &nbsp;Du befindest Dich momentan in=20
Position 1 von insgesamt 1. Die Wartezeit betr=C3=A4gt ungef=C3=A4hr 0 Minu=
te(n)=20
und 2 Sekunde(n) </span></font><font color=3D"black" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><b>Achtung!
Dieser
 Chat wird von GeoFluent unterst=C3=BCtzt, einer automatischen =C3=9Cberset=
zungs=20
Software. Wir k=C3=B6nnen leider keine Garantie oder Haftung f=C3=BCr diese=
=20
=C3=9Cbersetzungen =C3=BCbernehmen und bitten daher um Genauigkeit bei Satz=
bau und
 Gramatik. </b></span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
</span></font><font color=3D"black" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>Hallo!
Mein Name ist Emelyn. Wie kann ich heute behilflich sein?</b></span></font>=
<font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=
=3D"font-size:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
Dieser Chat hat die Ticketnummer LTK1115303586162X</span></font><font color=
=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-siz=
e:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Tra=
nslation is ON</span></font><font color=3D"#000066" face=3D"Verdana,sans-se=
rif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Hi there</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif=
" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Hallo] </span></font><font color=3D"#000066" face=3D"Verdana=
,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ha=
llo kann keine einzahlung fornehmen weil ich schon
5 preepay karten im umlauf habe Mark32] </span></font><font color=3D"#00006=
6" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b=
r>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Hi =
can no deposit fornehmen because I have 5 preepay
cards in the I run to have Mark32</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Are you saying, you want to register your new
card and make deposit?</span></font><font color=3D"#000066" face=3D"Verdana=
,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </s=
pan></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </s=
pan></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> What was the name of your first pet?</span></font><font color=3D"#000066=
" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br=
>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Wie ist der Name deines ersten Haustieres?]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [di=
ese antwort kann ich nicht beantworten da ich sie
vergessen habe.] </span></font><font color=3D"#000066" face=3D"Verdana,sans=
-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Thi=
s answer I can not answer because I forgot it.</span></font><font color=3D"=
#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8p=
t;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ic=
h kenn aber den grund daf=C3=BCr das ich nicht einzahlen
kann] </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" siz=
e=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> I k=
now the reason that I can not pay but</span></font><font color=3D"#000066" =
face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> May you please confirm the last 4 digit of your
card?</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[K=C3=B6nnen Sie bitte die letzten 4 Ziffern
Ihrer Karte best=C3=A4tigen?] </span></font><font color=3D"#000066" face=3D=
"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </s=
pan></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> </s=
pan></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Thank you.</span></font><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Vielen Dank.] </span></font><font color=3D"#000066" face=3D"=
Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> May you please clarify and explain your concern
for me to assist you further?</span></font><font color=3D"#000066" face=3D"=
Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[K=C3=B6nnen Sie bitte kl=C3=A4ren und erkl=C3=A4ren
Sie Ihr Anliegen f=C3=BCr mich, Ihnen weiter zu helfen?] </span></font><fon=
t color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"f=
ont-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [bi=
tte alle karten l=C3=B6schen damit ich eine neue prepay
karte regestrieren kann] </span></font><font color=3D"#000066" face=3D"Verd=
ana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Ple=
ase all maps signup delete so I prepay a new card
can</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [be=
komme eine meldung die lautet einzahlung fehlgeschlagen
da ich schon mehr als 4 karten bei pkr regestriert habe.] </span></font><fo=
nt color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"=
font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> get=
 a message that reads deposit failed because I have
more than 4 cards at PKR registered have.</span></font><font color=3D"#0000=
66" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><=
br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [al=
so5] </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=
=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> als=
o5</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D=
"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> One moment please while I look into your account.</span></font><font col=
or=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-s=
ize:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Einen Moment bitte w=C3=A4hrend ich in
deinem Account nachsehe.] </span></font><font color=3D"#000066" face=3D"Ver=
dana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ok=
 kein problem] </span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> OK =
no problem</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif"=
 size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Thank you for patiently waiting.</span></font><font color=3D"#000066" fa=
ce=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Vielen Dank f=C3=BCr die geduldig warten.]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
">
 Your card has been put on hold with PKR for 24
hours, due to the many attempted deposits in our system. Please can you=20
wait a minimum of 24 hours before trying this card with us again, and=20
contact us immediately if it gets rejected again, so we can see why. </span=
></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><spa=
n style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> You are welcome to use any alternative deposit
options meanwhile, such as an ewallet or a different credit card.</span></f=
ont><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span st=
yle=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">
 Agent Translation[Deine Einzahlung mit dieser Methode
ist f=C3=BCr die n=C3=A4chsten 24 Stunden nicht m=C3=B6glich, da du zu oft =
erfolglos=20
versucht hast diese zum Einzahlen zu verwenden. Bitte versuche es erneut
 nach 24 Stunden oder nutze einer der anderen Einzahlungsm=C3=B6glichkeiten=
.]
 </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"=
1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Wir freuen uns auf jede alternative
Einzahlungsmethoden unterdessen wie eine Ewallet oder eine andere Kreditkar=
te verwenden.] </span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ja=
 ist mir bekannt .l=C3=B6scht du dann bitte die anderen
eizahlungsmethoden bitte .] </span></font><font color=3D"#000066" face=3D"V=
erdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Yes=
, it is known to me. you then please delete the
other eizahlungsmethoden please.</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Please provide the last 4 digit of the card you
want to be removed and the reason why you want to remove them. Example: Vis=
a 1234 =E2=80=93 Expired, lost, Prepaid cards,etc.</span></font><font color=
=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-siz=
e:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">
 Agent Translation[Bitte geben Sie die letzten 4 Ziffern
der die Karte, die entfernt werden sollen und der Grund, warum Sie=20
entfernen m=C3=B6chten. Beispiel: Visa 1234 =E2=80=93 abgelaufen, verloren,=
=20
Prepaid-Karten, etc..] </span></font><font color=3D"#000066" face=3D"Verdan=
a,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [et=
was geduld bitte] </span></font><font color=3D"#000066" face=3D"Verdana,san=
s-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> som=
e patience please</span></font><font color=3D"#000066" face=3D"Verdana,sans=
-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Sure. Take your time</span></font><font color=3D"#000066" face=3D"Verdan=
a,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Sicher. Lass dir Zeit] </span></font><font color=3D"#000066"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [01=
25 -abgelaufen 4044 -abgelaufen 3585- prepaid 6547prepaid
6039 noch nicht genutzt] </span></font><font color=3D"#000066" face=3D"Verd=
ana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> 012=
5-abgelaufen 4044-abgelaufen 3585-prepaid 6547 prepaid
6039 still not used</span></font><font color=3D"#000066" face=3D"Verdana,sa=
ns-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Thank you. One moment please.</span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Vielen Dank. Einen Moment bitte.]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [al=
s kleine anmerkung .pay-pal mit in eurer einzahlungkontegent
mit aufnehmen] </span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> as =
a small note .pay-pal with in your einzahlungkontegent
include</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> One moment please...</span></font><font color=3D"#000066" face=3D"Verdan=
a,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Einen Moment bitte...] </span></font><font color=3D"#000066"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ok=
] </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D=
"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> OK<=
/span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"=
><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Please continue to hold as I am still waiting
for confirmation from the relevant team.</span></font><font color=3D"#00006=
6" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b=
r>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Bitte weiterhin halten, w=C3=A4hrend ich
immer noch auf Best=C3=A4tigung aus dem entsprechenden Team warte.] </span>=
</font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span=
 style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Your patience is greatly appreciated.</span></font><font color=3D"#00006=
6" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><b=
r>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Ihre Geduld wird sehr gesch=C3=A4tzt.]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ke=
im problem schaue big bang] </span></font><font color=3D"#000066" face=3D"V=
erdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> ger=
m problem look big bang</span></font><font color=3D"#000066" face=3D"Verdan=
a,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Thank you for patiently waiting.</span></font><font color=3D"#000066" fa=
ce=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Vielen Dank f=C3=BCr die geduldig warten.]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Unfortunately, this take longer than expected
and I apologize for the long wait. </span></font><font color=3D"#000066" fa=
ce=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Leider entschuldigen diese l=C3=A4nger
als erwartet dauern und ich f=C3=BCr das lange warten.] </span></font><font=
 color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"fo=
nt-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> However, this will be done in the next 15 minutes.</span></font><font co=
lor=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-=
size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Allerdings wird dies in den n=C3=A4chsten
15 Minuten erfolgen.] </span></font><font color=3D"#000066" face=3D"Verdana=
,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> I will send you an email once this has been done.</span></font><font col=
or=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-s=
ize:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Ich schicke Ihnen eine Email, sobald
dies geschehen ist.] </span></font><font color=3D"#000066" face=3D"Verdana,=
sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Alright, &nbsp;3 of your cards are not removed in
your account,</span></font><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Okay, werden 3 Karten nicht in Ihrem
Konto entfernt,] </span></font><font color=3D"#000066" face=3D"Verdana,sans=
-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> You may now register a new card for you to make
deposit.</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" s=
ize=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Sie k=C3=B6nnen jetzt eine neue Karte
f=C3=BCr Sie Einzahlung registrieren.] </span></font><font color=3D"#000066=
" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br=
>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [mu=
ss ich jetzt noch warten bis morgen oder kann ich
jetzt die kartemit der endziffer 6039 nutzen?] </span></font><font color=3D=
"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8=
pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> I s=
till have to wait until morning, or I can now use
the kartemit of the last digit 6039?</span></font><font color=3D"#000066" f=
ace=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> If you want to use the the card ending in 6039,
you will need to wait a minimum of 24 hours before trying this card with us=
 again.</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Wenn Sie verwenden m=C3=B6chten die Karde
in 6039 endet, m=C3=BCssen Sie mindestens 24 Stunden vor dem Versuch diese =
Karte bei uns wieder warten.] </span></font><font color=3D"#000066" face=3D=
"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> However, if you have another card, you may try
use it to make deposit.</span></font><font color=3D"#000066" face=3D"Verdan=
a,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Jedoch wenn Sie eine andere Karte
haben, k=C3=B6nnen Sie versuchen, es verwenden, um eine Einzahlung t=C3=A4t=
igen.] </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" si=
ze=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ic=
h warte bis n=C3=A4chste woche] </span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> I'l=
l wait until next week</span></font><font color=3D"#000066" face=3D"Verdana=
,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [sc=
h=C3=B6nen abend noch 5sterne von mir und danke] </span></font><font color=
=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-siz=
e:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> bea=
utiful evening or 5star from me and thank you</span></font><font color=3D"#=
000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt=
;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> You are welcome.</span></font><font color=3D"#000066" face=3D"Verdana,sa=
ns-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[gerne geschehen.] </span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Is there anything else I can help you with?</span></font><font color=3D"=
#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8p=
t;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Kann ich dir noch mit etwas anderem
weiterhelfen?] </span></font><font color=3D"#000066" face=3D"Verdana,sans-s=
erif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [ad=
ress =C3=A4nderung wie l=C3=A4uft das immer noch mit ausweiss
nachwiess =C3=BCber e-mail] </span></font><font color=3D"#000066" face=3D"V=
erdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> adr=
ess change as running still knows from nachwiess
via email</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" =
size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> I'm sorry. Are you saying you want to change
your address?</span></font><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[Es tut mir leid. Wollen Sie damit
sagen, dass Sie Ihre Adresse =C3=A4ndern m=C3=B6chten?] </span></font><font=
 color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"fo=
nt-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [we=
rde demn=C3=A4chst umziehen und m=C3=BCsste dann meine adresse
=C3=A4ndern] </span></font><font color=3D"#000066" face=3D"Verdana,sans-ser=
if" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> wil=
l soon move and then would have to change my address</span></font><font col=
or=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-s=
ize:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Alright. Please contact us back once you moved
address so we can change it.</span></font><font color=3D"#000066" face=3D"V=
erdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[In Ordnung. Bitte kontaktieren Sie
uns zur=C3=BCck, sobald Sie Adresse verschoben, so dass wir es =C3=A4ndern =
k=C3=B6nnen.] </span></font><font color=3D"#000066" face=3D"Verdana,sans-se=
rif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> [al=
les klar bbiss dann .danke nochmal und gute nacht]
</span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1=
"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> all=
 clear bbiss then .danke again and good night</span></font><font color=3D"#=
000066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt=
;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> You are welcome.</span></font><font color=3D"#000066" face=3D"Verdana,sa=
ns-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Emelyn:</b></span></font><font color=3D"#0=
00066" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;=
"> Please feel free to fill out our feedback survey
by clicking CLOSE at the top of the window. Enjoy the rest of the day.</spa=
n></font><font color=3D"#000066" face=3D"Verdana,sans-serif" size=3D"1"><sp=
an style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> Age=
nt Translation[gerne geschehen.] </span></font><font color=3D"#000066" face=
=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"blue" face=3D"Verdana,sans-serif" size=3D"1"><=
span style=3D"font-size:8pt;"><b>Gwen:</b></span></font><font color=3D"red"=
 face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;">
 Agent Translation[Vielen Dank f=C3=BCr den Chat mit uns
heute. PKR legt hohen Wert auf Deine Meinung. Bitte klicke auf "Chat=20
beenden" oben rechts und beantworten ein paar Fragen zu Deiner Erfahrung
 mit uns heute. Wir wuenschen noch einen erfolgreichen und angenehmen=20
Tag.] </span></font><font color=3D"#000066" face=3D"Verdana,sans-serif" siz=
e=3D"1"><span style=3D"font-size:8pt;"><br>

</span></font><font color=3D"green" face=3D"Verdana,sans-serif" size=3D"1">=
<span style=3D"font-size:8pt;"><b>info:</b></span></font><font color=3D"gre=
en" face=3D"Verdana,sans-serif" size=3D"1"><span style=3D"font-size:8pt;"> =
Der Chat wurde vom Berater beendet.</span></font></span></font></div></td><=
/tr></tbody></table><br><br><div><span style=3D"font-style: italic;">with r=
egards,</span><br style=3D"font-style: italic;"><span style=3D"font-style: =
italic;">Ganin</span><br></div><br></div></body></html>
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