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Date: Wed, 28 Oct 2015 22:05:48 +0530 (IST)
From: Rahul  Singh <rahulsingh@lsmindia.com>
To: Rahul Kumar <rahul@lsmindia.com>
Message-ID: <160866062.252862.1446050148857.JavaMail.zimbra@lsmindia.com>
In-Reply-To: <324157020.226709.1446032164008.JavaMail.zimbra@lsmindia.com>
References: <324157020.226709.1446032164008.JavaMail.zimbra@lsmindia.com>
Subject: Fwd: PKR Feedback- important instruction for everyone
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Thread-Topic: PKR Feedback- important instruction for everyone
Thread-Index: ZeVYseRWjgB7PIQUwsp6uJlpMJ/uii9mFzKQ

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From: "Deeksha Dadu" <deeksha@lsmindia.com>=20
To: "Prem K. Goyary" <prem@lsmindia.com>, "M ramananda" <ramananda@lsmindia=
.com>, "Rahul K Singh" <rahulsingh@lsmindia.com>, "Romesh Singh" <romesh@ls=
mindia.com>, "Michael Cadnel Evrard N Matongbada" <michael@lsmindia.com>, "=
Emelyn Dunan" <emelyn@lsmindia.com>, "Gaurav Matpal" <gaurav@lsmindia.com>=
=20
Cc: "Saurabh Dadu" <saurabh@livesalesman.com>=20
Sent: Wednesday, October 28, 2015 5:06:04 PM=20
Subject: PKR Feedback- important instruction for everyone=20

Please see the email below from Jelena. hough it was Prem's chat, the instr=
uction is for everyone so please read carefully and follow the instructions=
. please forward if i have forgotten someone in email.=20



ood morning, there is something wrong with that automated email, as per att=
achment as well as per customer=E2=80=99s feedback: we are looking into thi=
s, but if you could pass Jelena=E2=80=99s feedback on that would be great.=
=20



Thanks=20



From: Jelena Krasilnikova=20
Sent: 28 October 2015 09:54=20
To: Gaetano Antonacci=20
Subject: Tech issue with automated email=20



Morning,=20



Could you please give Prem feedback on the following ticket : LTK1115301955=
79642X=20



Customer reported an issue with automated email =E2=80=93 document request.=
 Somehow he received all 3 email (72 hours left, 48,24) within one minute a=
s you can see in the attached screenshot.=20



=E2=80=9CHow can we help? - Hi there I was recently asked to show some iden=
tification to prove who I was to continue playing on your site. This is fai=
r enough, I understand that this needs to be done. But I have attached a pi=
cture of the emails send to me, all 3 within the space of a minute giving m=
e no time to respond and blocking my account. Shocking standard of customer=
 service and very unprofessional so I will not be using your site again. I =
don't have a lot of money in the account but would appreciate if you can se=
nd this to me. My user name is jamie1903 Regards Jamie Wilson =E2=80=9D=20



Instead of apologizing for tech problem and escalating it, Prem said that i=
t=E2=80=99s required by gambling commission. I have escalated the matter to=
 Jason and he=E2=80=99s currently looking at it. We have discussed the case=
 with Rhodri, and he said it=E2=80=99s ok to withdraw the money without ID =
as per players request. I have done it and emailed the player with apology.=
( LTK111530195580541X)=20



Could CS escalate issues like that to seniors/Jason if they get more of the=
m?=20



Thank you,=20



Jelena Krasilnikova=20

Client Payment Executive=20


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<html><body><div style=3D"font-family: arial, helvetica, sans-serif; font-s=
ize: 12pt; color: #000000"><div><br></div><div><br></div><hr id=3D"zwchr" d=
ata-marker=3D"__DIVIDER__"><div data-marker=3D"__HEADERS__"><b>From: </b>"D=
eeksha Dadu" &lt;deeksha@lsmindia.com&gt;<br><b>To: </b>"Prem K. Goyary" &l=
t;prem@lsmindia.com&gt;, "M ramananda" &lt;ramananda@lsmindia.com&gt;, "Rah=
ul K Singh" &lt;rahulsingh@lsmindia.com&gt;, "Romesh Singh" &lt;romesh@lsmi=
ndia.com&gt;, "Michael Cadnel Evrard N Matongbada" &lt;michael@lsmindia.com=
&gt;, "Emelyn Dunan" &lt;emelyn@lsmindia.com&gt;, "Gaurav Matpal" &lt;gaura=
v@lsmindia.com&gt;<br><b>Cc: </b>"Saurabh Dadu" &lt;saurabh@livesalesman.co=
m&gt;<br><b>Sent: </b>Wednesday, October 28, 2015 5:06:04 PM<br><b>Subject:=
 </b>PKR Feedback- important instruction for everyone<br></div><div><br></d=
iv><div data-marker=3D"__QUOTED_TEXT__"><div style=3D"font-family: arial, h=
elvetica, sans-serif; font-size: 12pt; color: #000000;" data-mce-style=3D"f=
ont-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"=
><div>Please see the email below from Jelena. hough it was Prem's chat, the=
 instruction is for everyone so please read carefully and follow the instru=
ctions. please forward if i have forgotten someone in email.</div><br><div>=
<p style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;=
" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, san=
s-serif;"><span style=3D"color: #1f497d;" data-mce-style=3D"color: #1f497d;=
">ood morning, there is something wrong with that automated email, as per a=
ttachment as well as per customer=E2=80=99s feedback: we are looking into t=
his, but if you could pass Jelena=E2=80=99s feedback on that would be great=
.</span></p><p style=3D"margin: 0px; font-size: 11pt; font-family: Calibri,=
 sans-serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family: =
Calibri, sans-serif;"><span style=3D"color: #1f497d;" data-mce-style=3D"col=
or: #1f497d;">&nbsp;</span></p><p style=3D"margin: 0px; font-size: 11pt; fo=
nt-family: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; font-size: =
11pt; font-family: Calibri, sans-serif;"><span style=3D"color: #1f497d;" da=
ta-mce-style=3D"color: #1f497d;">Thanks</span></p><p style=3D"margin: 0px; =
font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-style=3D"margi=
n: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span style=3D"=
color: #1f497d;" data-mce-style=3D"color: #1f497d;">&nbsp;</span></p><p sty=
le=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data=
-mce-style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-seri=
f;"><strong><span style=3D"font-size: 10pt; font-family: Tahoma, sans-serif=
;" data-mce-style=3D"font-size: 10pt; font-family: Tahoma, sans-serif;">Fro=
m:</span></strong><span style=3D"font-size: 10pt; font-family: Tahoma, sans=
-serif;" data-mce-style=3D"font-size: 10pt; font-family: Tahoma, sans-serif=
;">&nbsp;Jelena Krasilnikova&nbsp;<br><strong>Sent:</strong>&nbsp;28 Octobe=
r 2015 09:54<br><strong>To:</strong>&nbsp;Gaetano Antonacci<br><strong>Subj=
ect:</strong>&nbsp;Tech issue with automated email</span></p><p style=3D"ma=
rgin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-sty=
le=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;">&nbs=
p;</p><p style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-=
serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family: Calibr=
i, sans-serif;">Morning,</p><p style=3D"margin: 0px; font-size: 11pt; font-=
family: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; font-size: 11p=
t; font-family: Calibri, sans-serif;">&nbsp;</p><p style=3D"margin: 0px; fo=
nt-size: 11pt; font-family: Calibri, sans-serif;" data-mce-style=3D"margin:=
 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Could you please =
give Prem feedback on the following ticket : LTK111530195579642X</p><p styl=
e=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-=
mce-style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif=
;">&nbsp;</p><p style=3D"margin: 0px; font-size: 11pt; font-family: Calibri=
, sans-serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family:=
 Calibri, sans-serif;">Customer reported an issue with automated email =E2=
=80=93 document request. Somehow he received all 3 email (72 hours left, 48=
,24) within one minute as you can see in the attached screenshot.</p><p sty=
le=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data=
-mce-style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-seri=
f;">&nbsp;</p><p style=3D"margin: 0px; font-size: 11pt; font-family: Calibr=
i, sans-serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family=
: Calibri, sans-serif;">=E2=80=9CHow can we help? - Hi there I was recently=
 asked to show some identification to prove who I was to continue playing o=
n your site. This is fair enough, I understand that this needs to be done. =
But I have attached a picture of the emails send to me, all 3 within the sp=
ace of a minute giving me no time to respond and blocking my account. Shock=
ing standard of customer service and very unprofessional so I will not be u=
sing your site again. I don't have a lot of money in the account but would =
appreciate if you can send this to me.&nbsp;<span>My user name is jamie1903=
 Regards Jamie Wilson</span>=E2=80=9D</p><p style=3D"margin: 0px; font-size=
: 11pt; font-family: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; f=
ont-size: 11pt; font-family: Calibri, sans-serif;">&nbsp;</p><p style=3D"ma=
rgin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-sty=
le=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Inst=
ead of apologizing for tech problem and escalating it, Prem said that it=E2=
=80=99s required by gambling commission. I have escalated the matter to Jas=
on and he=E2=80=99s currently looking at it. We have discussed the case wit=
h Rhodri, and he said it=E2=80=99s ok to withdraw the money without ID as p=
er players request. I have done it and emailed the player with apology.( LT=
K111530195580541X)</p><p style=3D"margin: 0px; font-size: 11pt; font-family=
: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; fon=
t-family: Calibri, sans-serif;">&nbsp;</p><p style=3D"margin: 0px; font-siz=
e: 11pt; font-family: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; =
font-size: 11pt; font-family: Calibri, sans-serif;">Could &nbsp;CS escalate=
 issues like that to seniors/Jason if they get more of them?</p><p style=3D=
"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-=
style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;">&=
nbsp;</p><p style=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sa=
ns-serif;" data-mce-style=3D"margin: 0px; font-size: 11pt; font-family: Cal=
ibri, sans-serif;">Thank you,</p><p style=3D"margin: 0px; font-size: 11pt; =
font-family: Calibri, sans-serif;" data-mce-style=3D"margin: 0px; font-size=
: 11pt; font-family: Calibri, sans-serif;"><em><span style=3D"color: #03198=
7;" data-mce-style=3D"color: #031987;">&nbsp;</span></em></p><p style=3D"ma=
rgin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-sty=
le=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><str=
ong><span style=3D"font-size: 10pt; font-family: Arial, sans-serif; color: =
#21b7c6;" data-mce-style=3D"font-size: 10pt; font-family: Arial, sans-serif=
; color: #21b7c6;">Jelena Krasilnikova</span></strong></p><p style=3D"margi=
n: 0px; font-size: 11pt; font-family: Calibri, sans-serif;" data-mce-style=
=3D"margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif;"><span =
style=3D"font-size: 8pt; font-family: Arial, sans-serif; color: gray;" data=
-mce-style=3D"font-size: 8pt; font-family: Arial, sans-serif; color: gray;"=
>Client Payment Executive</span></p></div></div><br></div></div></body></ht=
ml>
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