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Date: Wed, 23 Mar 2016 16:50:01 +0200
Message-ID: <CADNdVt0wMuYyF_uJoZOgpiEa6DZ1rGMffSy4fuRW5B-ZAkVT1g@mail.gmail.com>
Subject: Handling of VIP tickets - UPDATE
From: Elitsa Todorova <elitsa@luckgenome.com>
To: Support Team <scsupport@luckgenome.com>, Chantelle Russak <chantelle@luckgenome.com>
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Hi guys,

From now, please pay attention to the following when you are categorizing
tickets and run into a VIP: check whether their email address is in admin.

If they* do not have an email address* in Admin, or they have a sequence of
numbers/letters, *please shoot Chantelle an email with the player's User ID
and Email address.*

If we do not have their user ID, we should of course, request it.

This way Chantelle will try to link their email address to their UID for
future.

Let me know if any questions.

-- 

*Regards,*


*Elitsa Todorova*Support Team Lead

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email are at the recipient's own risk.

--001a11c1193ac7016e052eb87180
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<div dir=3D"ltr">Hi guys,=C2=A0<div><br></div><div>From now, please pay att=
ention to the following when you are categorizing tickets and run into a VI=
P: check whether their email address is in admin.</div><div><br></div><div>=
If they<b><u> do not have an email address</u></b> in Admin, or they have a=
 sequence of numbers/letters, <b>please shoot Chantelle an email with the p=
layer&#39;s User ID and Email address.</b></div><div><br>If we do not have =
their user ID, we should of course, request it.</div><div><br></div><div>Th=
is way Chantelle will try to link their email address to their UID for futu=
re.<br><br>Let me know if any questions.</div><div><br></div><div>-- <br><d=
iv class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><d=
iv dir=3D"ltr"><p style=3D"line-height:9.75pt;text-autospace:none"><b><span=
 style=3D"font-size:8pt;font-family:Verdana,sans-serif"><font color=3D"#000=
000">Regards,</font></span></b></p>

<p style=3D"line-height:9.75pt;text-autospace:none"><font color=3D"#000000"=
><b><span style=3D"font-size:8pt;font-family:Verdana,sans-serif">Elitsa Tod=
orova<br></span></b><span style=3D"font-size:8pt;font-family:Verdana,sans-s=
erif">Support Team Lead</span></font></p><p><span style=3D"font-size:8.0pt;=
font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#848484">This em=
ail and any attachments are confidential, and may be
legally privileged and protected by copyright. If you are not the intended
recipient dissemination or copying of this email is prohibited. If you have
received this in error, please notify the sender by replying by email and t=
hen
delete the email completely from your system.</span></p><p style=3D"line-he=
ight:9.75pt;text-autospace:none">



</p><p><span style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,&quot;s=
ans-serif&quot;;color:#848484">Any views or opinions are solely those of th=
e sender. This
communication is not intended to form a binding contract unless expressly
indicated to the contrary and properly authorised. Any actions taken on the
basis of this email are at the recipient&#39;s own risk.</span><span style=
=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;=
;color:#1f497d"></span></p></div></div></div></div></div></div>
</div></div>

--001a11c1193ac7016e052eb87180--
