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Date: Tue, 11 Nov 2014 06:05:19 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Himanshu Bisht <himanshu@lsmindia.com>, 
	Akhil Aggarwal <akhilaggarwal@lsmindia.com>
Cc: "Prem K. Goyary" <prem@lsmindia.com>, M ramananda <ramananda@lsmindia.com>, 
	Rahul Kumar <rahul@lsmindia.com>, romesh singh <romesh@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>
Message-ID: <3609326.319021415666119483.JavaMail.root@lsmindia.com>
In-Reply-To: <21165407.318921415665425517.JavaMail.root@lsmindia.com>
Subject: Fw: Poor Rating - fatal connection error
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Fatal connection error is usually related to antivirus or firewall blocking=
 the connection. We encountered same once here in office and firewall was t=
he issue.=20
Since it worked yesterday for player. You should have asked the player if h=
e installed any new applications or made any system changes to the computer=
.=20
Temporarily he could disable the antivirus and try to restart PKR. If that =
does not work, you need to send him page where we have the Port unblocking =
information given for firewall setup.=20

For French players there is blog entry too and can ask Senior help in refer=
ence to it if that needs to be reported.=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Nov 9, 2014 5:44:51 AM EST=20
=09

Chat end time =09

Nov 9, 2014 6:12:06 AM EST=20
=09

Duration (actual chatting time) =09

00:27:14=20
=09

Operator =09

Avaon=20
=09

Pre-Chat Survey=20
=09

Quel est l'objet de votre requ=C3=AAte? =09

Difficult=C3=A9 pour jouer/t=C3=A9l=C3=A9charger=20
=09

Quel est votre pseudo PKR? =09

ireland31=20
=09

Exit Survey=20
=09

Si oui, merci de pr=C3=A9ciser votre adresse e-mail: =09

lirlandais31@live.fr=20
=09

Comment qualifieriez-vous le service que vous venez de recevoir avec l=E2=
=80=99assistant PKR ? =09

Mauvais=20
=09

Souhaitez vous recevoir une copie de cette discussion par e-mail? =09

yes=20
=09

Custom Variables=20
=09

skill =09

Real Money London=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR =
! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 1 seconde(s).=20
info: Tous les op=C3=A9rateurs sont actuellement en ligne. Merci de votre p=
atience. Un op=C3=A9rateur va bient=C3=B4t vous r=C3=A9pondre.=20
info: Tous les op=C3=A9rateurs sont actuellement en ligne. Merci de votre p=
atience. Un op=C3=A9rateur va bient=C3=B4t vous r=C3=A9pondre.=20
info: Bonjour ! Je suis Avaon. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153015420=
2952X=20
marc: Translation is ON=20
Avaon: Hi there=20
marc: Agent Translation[bonjour]=20
marc: [bonjour]=20
marc: Hello=20
marc: [impossible d acceder au lobby pkr aujourd hui ?]=20
marc: Unable to access the Lobby PKR today?=20
Avaon: What happened when you try to connect to your game>?=20
marc: Agent Translation[Qu'est-il arriv=C3=A9 lorsque vous essayez de vous =
connecter =C3=A0 votre jeu > ?]=20
marc: [un message me dit connexion perdue et ensuite "probl=C3=A8me fatal d=
e connexion" j ai jou=C3=A9 hier sans soucis .... j ai redemarrer mon orina=
teur et ma box]=20
marc: a message tells me lost connection and then 'fatal connection problem=
' I played yesterday without worries... I have restart my graphical and my =
box=20
Avaon: May I know the type of Internet connection you are using?=20
marc: Agent Translation[Pouvez-vous me dire le type de connexion Internet, =
que vous utilisez ?]=20
marc: [connexion wi-fi]=20
marc: free wi - fi=20
marc: [priv=C3=A9]=20
marc: private=20
Avaon: it seems that there is some issue with your Internet connection.=20
marc: Agent Translation[Il semble qu'il y a un probl=C3=A8me avec votre con=
nexion Internet.]=20
Avaon: I would suggest to connect your router and your computer with a cabl=
e and it should resolve the issue,=20
marc: Agent Translation[Je sugg=C3=A8re que vous vous connectez =C3=A0 votr=
e routeur et votre ordinateur avec un c=C3=A2ble et il devrait r=C3=A9soudr=
e le probl=C3=A8me,]=20
Avaon: and please do not share your connection with others and close all ot=
her internet applications as wireless connection are very prone to disconne=
ction which is bad for running PKR.=20

marc: Agent Translation[et s'il vous pla=C3=AEt ne pas partager votre conne=
xion avec d'autres et fermez toutes les autres applications internet comme =
connexion Wi-Fi sont tr=C3=A8s enclins =C3=A0 d=C3=A9connexion qui est mauv=
aise pour l'ex=C3=A9cution de PKR.]=20
marc: [non j ai essaye .... tout fonctionne sauf pkr ! j ai meme reinstall=
=C3=A9 pkr et cela ne change rien]=20
marc: No, I'm trying... everything works except PKR! I have even reinstalle=
d PKR and it does not alter=20
Avaon: I understand your concern but PKR is an intensive online 3D game it =
requires a stable and continuous connection which wireless connection fails=
 to deliver" then you may advise him to try using an Ethernet cable to conn=
ect his computer and router or rather a cable connection.=20
marc: Agent Translation[Je comprends votre inqui=C3=A9tude mais PKR est un =
jeu en ligne 3D intensif, il n=C3=A9cessite une connexion stable et continu=
e, quelle connexion sans fil ne remet pas"alors vous pouvez lui conseiller =
d'essayez d'utiliser un c=C3=A2ble Ethernet pour connecter son ordinateur e=
t le routeur ou plut=C3=B4t une connexion par c=C3=A2ble.]=20
marc: [je ne peux pas acceder au menu principal pkr , j ai essaye avec cabl=
e ethernet cela ne change rien , j ai jou=C3=A9 hier avec la meme connectio=
n sans probleme....]=20
marc: I can't access the main menu PKR, I try with ethernet cable that does=
n't change, I played yesterday with the same connection without a problem..=
.=20
Avaon: I would suggest you to connect your router and computer with a cable=
 connection, restart your computer and route as this may resolve the issue=
=20
Avaon: Thank you=20
marc: Agent Translation[Je sugg=C3=A8re que vous branchez votre routeur et =
votre ordinateur avec un c=C3=A2ble de connexion, red=C3=A9marrez votre ord=
inateur et la route, comme cela peut r=C3=A9soudre le probl=C3=A8me]=20
marc: Agent Translation[Merci]=20
marc: [bon merci de vos conseils inutiles .... j ai fait cela avant de vous=
 contacter .... au revoir pkr .... bonne journ=C3=A9=C3=A9]=20
marc: good thanks for your useless advice... I did this before you contact.=
.. goodbye PKR... good day=20
Avaon: I am sorry if you feel that way=20
marc: Agent Translation[Je suis d=C3=A9sol=C3=A9 si vous vous sentez comme =
=C3=A7a]=20
Avaon: But I have explained you the reason why this error could be happenin=
g and how it could be resolved]=20
marc: Agent Translation[Mais je vous ai expliqu=C3=A9 la raison pourquoi ce=
tte erreur pourrait =C3=AAtre qui se passe et comment il pourrait =C3=AAtre=
 r=C3=A9solu]=20
marc: [non navr=C3=A9 , ce n est pas la bonne raison , si ca fonctionnait h=
ier ? pourquoi pas aujourd hui ?]=20
marc: No, sorry, this is not the right reason, if it worked yesterday? do w=
hy steps today?=20
marc: [j ai fait ce que vous m avez consill=C3=A9 et cela ne change rien , =
le probl=C3=A8me est donc ailleurs]=20
marc: I did what you have me consille and this does not change, the problem=
 is therefore also=20
Avaon: One moment please...=20
marc: Agent Translation[Un instant s'il vous plait...]=20
Avaon: Please restart your computer and connect your router and computer wi=
th a cable connection with your ethernet, as this may resolve the issue=20
marc: Agent Translation[Red=C3=A9marrez votre ordinateur et connecter votre=
 routeur et votre ordinateur avec un c=C3=A2ble de connexion avec votre eth=
ernet, comme cela peut r=C3=A9soudre le probl=C3=A8me]=20
Avaon: If it doesn't resolve the issue, please don't hesitate to contact us=
 back=20
marc: Agent Translation[Si elle ne r=C3=A9sout pas le probl=C3=A8me, n'h=C3=
=A9sitez pas =C3=A0 nous recontacter]=20
marc: [bon je recommence ca mais ce ne vient pas de la]=20
marc: well I start again it but it does not come from the=20
marc: [merci quand meme]=20
marc: Thanks anyway=20
marc: [bonne journ=C3=A9e]=20
marc: Nice day=20

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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 10pt; color: #000000'>Fatal con=
nection error is usually related to antivirus or firewall blocking the conn=
ection.&nbsp; We encountered same once here in office and firewall was the =
issue.<br>&nbsp;Since it worked yesterday for player. You should have asked=
 the player if he installed any new applications or made any system changes=
 to the computer.<br>Temporarily he could disable the antivirus and try to =
restart PKR. If that does not work, you need to send him page where we have=
 the Port unblocking information given for firewall setup.<br><br>For Frenc=
h players there is blog entry too and can ask Senior help in reference to i=
t if that needs to be reported.<br><br><!--[if gte mso 9]><xml>
 <o:OfficeDocumentSettings>
  <o:AllowPNG/>
 </o:OfficeDocumentSettings>
</xml><![endif]-->

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">The foll=
owing
transcript has been automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
 3.75pt 3.75pt 3.75pt 3.75pt" width=3D"100%" border=3D"1" cellpadding=3D"0"=
 cellspacing=3D"0">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Genera=
l Info</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat s=
tart time</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Nov 9, 2014
  5:44:51 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat e=
nd time</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Nov 9, 2014
  6:12:06 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Durati=
on (actual
  chatting time)</span></b><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
00:27:14</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Operat=
or</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Avaon</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Pre-Ch=
at Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Quel e=
st l'objet de
  votre requ=C3=AAte?</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Difficult=C3=A9
  pour jouer/t=C3=A9l=C3=A9charger</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Quel e=
st votre
  pseudo PKR?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
ireland31</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Exit S=
urvey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Si oui=
, merci de
  pr=C3=A9ciser votre adresse e-mail: </span></b><span style=3D"font-size:8=
.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
<a href=3D"mailto:lirlandais31@live.fr">lirlandais31@live.fr</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Commen=
t
  qualifieriez-vous le service que vous venez de recevoir avec l=E2=80=99as=
sistant PKR
  ?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"></span=
></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Mauvais</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Souhai=
tez vous
  recevoir une copie de cette discussion par e-mail?</span></b><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
yes</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Custom=
 Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">skill<=
/span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">&nbsp;=
Real Money
  London</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inse=
t #AAAAAA .75pt;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">For fu=
ll information
  see &nbsp;<a href=3D"https://sales.liveperson.net/hc/web/m-MM/members/got=
otranscript.jsp?sessID=3D1223938711&amp;site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066;display:n=
one;
mso-hide:all">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-border-alt:outset #AAAAAA .75pt;mso-yfti-tbllook:1184;mso-padding-alt:
 3.75pt 3.75pt 3.75pt 3.75pt" width=3D"100%" border=3D"1" cellpadding=3D"0"=
 cellspacing=3D"0">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  background:#99CC99;padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066">Chat T=
ranscript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;mso-border-alt:inset #AAAAAA .75p=
t;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;">info:</span></span><span style=3D"font-s=
ize:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareas=
t-font-family:
  &quot;Times New Roman&quot;;color:green"> Merci d=E2=80=99avoir contact=
=C3=A9 le service client=C3=A8le
  de PKR ! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur =
vous r=C3=A9ponde. Vous
  =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps d=E2=80=99at=
tente est
  d=E2=80=99environ 0 minute(s) et 1 seconde(s).</span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Tous les op=C3=A9rateurs sont a=
ctuellement en
  ligne. Merci de votre patience. Un op=C3=A9rateur va bient=C3=B4t vous r=
=C3=A9pondre.</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Tous les op=C3=A9rateurs sont a=
ctuellement en
  ligne. Merci de votre patience. Un op=C3=A9rateur va bient=C3=B4t vous r=
=C3=A9pondre.</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> </span><strong><span style=3D"f=
ont-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:black">Bonjour ! Je suis Avaon. Comment puis-je vous assister
  aujourd=E2=80=99hui?</span></strong><span style=3D"font-size:8.0pt;font-f=
amily:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">info:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:green"> Le num=C3=A9ro de r=C3=A9ferenc=
e pour votre chat est :
  LTK111530154202952X</span><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Translation is ON</span><span sty=
le=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Hi there<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[bonjour] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [bonjour] </span><span style=3D"f=
ont-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Hello</span><span style=3D"font-s=
ize:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [impossible d acceder au lobby pk=
r aujourd hui
  ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Unable to access the Lobby PKR to=
day?</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> What happened when you try to=
 connect to
  your game&gt;?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Qu'est-il arriv=
=C3=A9 lorsque vous
  essayez de vous connecter =C3=A0 votre jeu &gt; ?] </span><span style=3D"=
font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [un message me dit connexion perd=
ue et ensuite
  "probl=C3=A8me fatal de connexion" j ai jou=C3=A9 hier sans soucis .... j=
 ai
  redemarrer mon orinateur et ma box] </span><span style=3D"font-size:8.0pt=
;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> a message tells me lost connectio=
n and then
  'fatal connection problem' I played yesterday without worries... I have
  restart my graphical and my box</span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> May I know the type of Intern=
et connection
  you are using?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Pouvez-vous me =
dire le type
  de connexion Internet, que vous utilisez ?] </span><span style=3D"font-si=
ze:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [connexion wi-fi] </span><span st=
yle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quo=
t;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> free wi - fi</span><span style=3D=
"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [priv=C3=A9] </span><span style=
=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> private</span><span style=3D"font=
-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> it seems that there is some i=
ssue with your
  Internet connection.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Il semble qu'il=
 y a un
  probl=C3=A8me avec votre connexion Internet.] </span><span style=3D"font-=
size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I would suggest to connect yo=
ur router and
  your computer with a cable and it should resolve the issue,<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Je sugg=C3=A8re=
 que vous vous
  connectez =C3=A0 votre routeur et votre ordinateur avec un c=C3=A2ble et =
il devrait
  r=C3=A9soudre le probl=C3=A8me,] </span><span style=3D"font-size:8.0pt;fo=
nt-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> and please do not share your =
connection
  with others and close all other internet applications as wireless connect=
ion
  are very prone to disconnection which is bad for running PKR.<br>
  <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[et s'il vous pl=
a=C3=AEt ne pas
  partager votre connexion avec d'autres et fermez toutes les autres
  applications internet comme connexion Wi-Fi sont tr=C3=A8s enclins =C3=A0=
 d=C3=A9connexion
  qui est mauvaise pour l'ex=C3=A9cution de PKR.] </span><span style=3D"fon=
t-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [non j ai essaye .... tout foncti=
onne sauf pkr
  ! j ai meme reinstall=C3=A9 pkr et cela ne change rien] </span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> No, I'm trying... everything work=
s except PKR!
  I have even reinstalled PKR and it does not alter</span><span style=3D"fo=
nt-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fa=
reast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I understand your concern but=
 PKR is an
  intensive online 3D game it requires a stable and continuous connection w=
hich
  wireless connection fails to deliver" then you may advise him to try
  using an Ethernet cable to connect his computer and router or rather a ca=
ble
  connection.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Je comprends vo=
tre inqui=C3=A9tude
  mais PKR est un jeu en ligne 3D intensif, il n=C3=A9cessite une connexion=
 stable
  et continue, quelle connexion sans fil ne remet pas"alors vous pouvez
  lui conseiller d'essayez d'utiliser un c=C3=A2ble Ethernet pour connecter=
 son
  ordinateur et le routeur ou plut=C3=B4t une connexion par c=C3=A2ble.] </=
span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;s=
ans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [je ne peux pas acceder au menu p=
rincipal pkr ,
  j ai essaye avec cable ethernet cela ne change rien , j ai jou=C3=A9 hier=
 avec la
  meme connection sans probleme....] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> I can't access the main menu PKR,=
 I try with
  ethernet cable that doesn't change, I played yesterday with the same
  connection without a problem...</span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I would suggest you to connec=
t your router
  and computer with a cable connection, restart your computer and route as =
this
  may resolve the issue<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Thank you<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Je sugg=C3=A8re=
 que vous branchez
  votre routeur et votre ordinateur avec un c=C3=A2ble de connexion, red=C3=
=A9marrez
  votre ordinateur et la route, comme cela peut r=C3=A9soudre le probl=C3=
=A8me] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Merci] </span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [bon merci de vos conseils inutil=
es .... j ai
  fait cela avant de vous contacter .... au revoir pkr .... bonne journ=C3=
=A9=C3=A9] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> good thanks for your useless advi=
ce... I did
  this before you contact... goodbye PKR... good day</span><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-f=
areast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> I am sorry if you feel that w=
ay <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Je suis d=C3=A9=
sol=C3=A9 si vous vous
  sentez comme =C3=A7a] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> But I have explained you the =
reason why this
  error could be happening and how it could be resolved]<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Mais je vous ai=
 expliqu=C3=A9 la
  raison pourquoi cette erreur pourrait =C3=AAtre qui se passe et comment i=
l
  pourrait =C3=AAtre r=C3=A9solu] </span><span style=3D"font-size:8.0pt;fon=
t-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [non navr=C3=A9 , ce n est pas la=
 bonne raison , si
  ca fonctionnait hier ? pourquoi pas aujourd hui ?] </span><span style=3D"=
font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-=
fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> No, sorry, this is not the right =
reason, if it
  worked yesterday?&nbsp;do why steps today?</span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [j ai fait ce que vous m avez con=
sill=C3=A9 et cela
  ne change rien , le probl=C3=A8me est donc ailleurs] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> I did what you have me consille a=
nd this does
  not change, the problem is therefore also</span><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> One moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Un instant s'il=
 vous
  plait...] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> Please restart your computer =
and
  &nbsp;connect your router and computer with a cable connection with your
  ethernet, as this may resolve the issue<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Red=C3=A9marrez=
 votre ordinateur
  et connecter votre routeur et votre ordinateur avec un c=C3=A2ble de conn=
exion
  avec votre ethernet, comme cela peut r=C3=A9soudre le probl=C3=A8me] </sp=
an><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;san=
s-serif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">Avaon:</span></span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"> If it doesn't resolve the iss=
ue, please
  don't hesitate to contact us back<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Agent Translation[Si elle ne r=C3=
=A9sout pas le
  probl=C3=A8me, n'h=C3=A9sitez pas =C3=A0 nous recontacter] </span><span s=
tyle=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [bon je recommence ca mais ce ne =
vient pas de
  la] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> well I start again it but it does=
 not come from
  the</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [merci quand meme] </span><span s=
tyle=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&qu=
ot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Thanks anyway</span><span style=
=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> [bonne journ=C3=A9e] </span><span=
 style=3D"font-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-=
font-family:&quot;Times New Roman&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  mso-fareast-font-family:&quot;Times New Roman&quot;">marc:</span></span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;mso-fareast-font-family:
  &quot;Times New Roman&quot;;color:red"> Nice day</span><span style=3D"fon=
t-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;mso-fareast-font-f=
amily:&quot;Times New Roman&quot;;
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