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Date: Mon, 1 Jul 2013 21:24:16 +0530 (IST)
From: "E. Ganin" <ganin@lsmindia.com>
To: rahulkumar@lsmindia.com, Rajiv Prabhakar <rajiv@lsmindia.com>, 
	Kachuirin Vashi <kachuirin@lsmindia.com>, 
	Rajkumar Singh <rajkumar@lsmindia.com>, 
	Gaurav Matpal <gaurav@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>, 
	"Surya Prakash. Tiwari" <surya@lsmindia.com>, 
	M ramananda <ramananda@lsmindia.com>, 
	Esther Manabit <esther@lsmindia.com>, 
	Ariel Timosa <ariel@lsmindia.com>
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Hi Emelyn, 

Again the decision to reopen an account is upto our security team not YOURS, never say the account will be reopened please. We can only forward a request to reopen an account 

Hope this is clear! 


info: Hello! My name is Emelyn. How may I assist you today? 
info: Your Issue ID for this chat is LTK1115304279332X 
Emelyn: Hi there 
adam stewart: Hey 
adam stewart: im just wondering when my account is active again? 
Emelyn: May I ask your username please? 
adam stewart: Adz777 
Emelyn: Thank you 
Emelyn: To be able to assist you, for security reasons, please confirm the following information: 
1. Your date of birth 
2. The first line of your address 
3. The answer to the following question: 
Emelyn: What was the name of your first pet? 
adam stewart: 28/04/1992 
adam stewart: 13 clarence street 
adam stewart: milly 
adam stewart: millie* 
Emelyn: Thank you for confirming the details. 
adam stewart: no probs 
Emelyn: One moment please while I look into your account. 
adam stewart: ok 
Emelyn: Thank you for patiently waiting. 
Emelyn: I can see that 6 months closure has now passed so you will now be able to request to reopen your account. 
Emelyn: I have escalated this matter to the relevant department. We will email you within 1-2 working days once we have heard from them. 
adam stewart: can I open my account up again then ? 
Emelyn: I have already escalated your concern to the relevant department with regards to reopening your account. We will email you within 1-2 working days once we have heard from them. 
Emelyn: Since 6 months has passed already, our relevant team can now reopen your account. 
adam stewart: ah ok thankyou very much ! 
Emelyn: You are welcome 
Emelyn: Is there anything else I can help you with? 
adam stewart: no thats it thankyou 
Emelyn: Please feel free to fill out our feedback survey by clicking CLOSE at the top of the window. Enjoy the rest of the day. 
adam stewart: have a nice day, bye ! 
Emelyn: You too 
info: Chat session has been terminated by the site operator. 


with regards, 
Ganin 


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<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi Emelyn,<br><br>Again the decision to reopen an account is upto our security team not YOURS, never say the account will be reopened please. We can only forward a request to reopen an account<br><br>Hope this is clear!<br><br><br><font color="#000066" face="Verdana,Geneva,Arial" size="2"><span style="font-size:10pt;"><font color="#000066" face="Verdana,Geneva,Arial" size="1"><span style="font-size:8pt;"><font color="green"><b>info:</b></font><font color="green"> </font><font color="black"><b>Hello! My name is Emelyn. How may I assist you today?</b></font><br>

<font color="green"><b>info:</b></font><font color="green"> Your Issue ID for this chat is LTK1115304279332X</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Hi there</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> Hey</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> im just wondering when my account is active again?</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> May I ask your username please?</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> Adz777</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Thank you</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> To be able to assist you, for security reasons, please confirm the following information:</font><font color="black"><br>

1. Your date of birth </font><font color="black"><br>

2. The first line of your address </font><font color="black"><br>

3. The answer to the following question:</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> What was the name of your first pet?</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> 28/04/1992</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> 13 clarence street</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> milly</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> millie*</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Thank you for confirming the details.</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> no probs</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> One moment please while I look into your account.</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> ok</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Thank you for patiently waiting.</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> I can see that 6 months closure has now passed so you will now be able to request to reopen your account.</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> I have 
escalated this matter to the relevant department. We will email you 
within 1-2 working days once we have heard from them.</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> can I open my account up again then ?</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> I have 
already escalated your concern to the relevant department with regards 
to reopening your account. We will email you within 1-2 working days 
once we have heard from them.</font><br>

<font style="background-color: rgb(255, 255, 102);" color="blue"><b>Emelyn:</b></font><font style="background-color: rgb(255, 255, 102);" color="black"> Since 6 months has passed already, our relevant team can now reopen your account.</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> ah ok thankyou very much !</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> You are welcome</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Is there anything else I can help you with?</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> no thats it thankyou</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> Please feel free to fill out our feedback survey by clicking CLOSE at the top of the window. Enjoy the rest of the day.</font><br>

<font color="blue"><b>adam stewart:</b></font><font color="red"> have a nice day, bye !</font><br>

<font color="blue"><b>Emelyn:</b></font><font color="black"> You too</font><br>

<font color="green"><b>info:</b></font><font color="green"> Chat session has been terminated by the site operator.</font></span></font></span></font><br><br><div><span style="font-style: italic;">with regards,</span><br style="font-style: italic;"><span style="font-style: italic;">Ganin</span><br></div><br></div></body></html>
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