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Date: Tue, 11 Feb 2014 04:05:11 +0530 (IST)
From: Akhil P Walia <akhil@lsmindia.com>
To: Kachurin Vashi <kachurin@lsmindia.com>, Rahul Kumar <rahul@lsmindia.com>, 
	Mohit Mittal <mohit@lsmindia.com>, 
	Shashank Mishra <shashank@lsmindia.com>, 
	Pranjal Saxena <pranjal@lsmindia.com>, 
	"M. ramananda Singh" <ramananda@lsmindia.com>, 
	Emelyn Dunan <emelyn@lsmindia.com>, 
	romesh singh <romesh@lsmindia.com>
Cc: Amol Tyagi <amol@lsmindia.com>
Message-ID: <11626840.16491392071711911.JavaMail.root@lsmindia.com>
Subject: PKR: LTK11153079580589X
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Romesh, you are no t new. This is very basic to check for reload bon uses i=
n blog.=20














From: Stephanie Hervet=20
Sent: Monday, February 10, 2014 4:29 PM=20
To: CSSupervisor=20
Subject: FW: Excellent Rating=20



Hi=20



Can you remind the team to double check on the blog whether there is a relo=
ad code before advising players there isn=E2=80=99t any?=20



This guy used his code afterwards anyway so no need to get back to him. tha=
nks=20



From: Chat Audit [ mailto:Chataudit@liveperson.com ]=20
Sent: 09 February 2014 10:01=20
To: Stephanie Hervet=20
Subject: Excellent Rating=20



The following transcript has been automatically forwarded to you. =09

General Info=20
=09

Chat start time =09

Feb 9, 2014 4:24:26 AM EST=20
=09

Chat end time =09

Feb 9, 2014 4:42:55 AM EST=20
=09

Duration (actual chatting time) =09

00:18:28=20
=09

Operator =09

Rizza=20
=09

Exit Survey=20
=09

Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR en g=C3=A9n=C3=A9r=
al =09

Excellent=20
=09

Commentaires =09

securiser et au top=20
=09

Comment qualifieriez-vous le service que vous venez de recevoir avec l=E2=
=80=99assistant PKR ? =09

Excellent=20
=09

Commentaires =09

c super continuer comme ca coucou a toute l ekipe pkr vous etes au top=20
=09

Souhaitez vous recevoir une copie de cette discussion par e-mail? =09

no=20
=09

Custom Variables=20
=09

Resolution =09

1920,1040=20
=09

Hot Lead =09

1=20
=09

Pre-Hot Lead =09

1=20
=09

Skill =09

Real Money London=20
=09

language =09

french=20
=09

room =09

deposit-french=20
=09

For full information see Chat Transcript Report=20
=09
=09


=09

Chat Transcript=20
=09

info: Merci d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR =
! Veuillez patienter jusqu'=C3=A0 ce qu=E2=80=99un op=C3=A9rateur vous r=C3=
=A9ponde. Vous =C3=AAtes maintenant 1 sur une file d'attente de 1, le temps=
 d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 2 seconde(s).=20
info: Bonjour ! Je suis Rizza. Comment puis-je vous assister aujourd=E2=80=
=99hui?=20
info: Le num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153079580=
589X=20
vous: Translation is ON=20
Rizza: Hi there! What can I do for you today?=20
vous: Agent Translation[bonjour ! Que puis-je faire pour vous aujourd'hui ?=
]=20
vous: [bonjour]=20
vous: Hello=20
vous: [c etait pour savoir si j effectue un depot de 10 euro]=20
vous: It is was to know if I made a deposit of 10 euro=20
vous: It is was to know if I made a deposit of 10 euro=20
vous: [avec le code bonus]=20
vous: with code bonus=20
Rizza: may I please have your username?=20
vous: Agent Translation[S'il vous pla=C3=AEt puis-je avoir votre nom d'util=
isateur ?]=20
vous: [j aurais donc 19 euros]=20
vous: I would therefore have EUR 19=20
vous: [arnaud50]=20
vous: arnaud50=20
Rizza: thank you!=20
Rizza: One moment please...=20
vous: Agent Translation[Merci!]=20
vous: Agent Translation[Un instant s'il vous plait...]=20
vous: [okey]=20
vous: Okey=20
Rizza: Thanks for staying online, I appreciate your patience!=20
vous: Agent Translation[Merci de rester en ligne, je vous remercie de votre=
 patience !]=20
Rizza: Unfortunately, we do not have a reload bonus at the moment. We email=
 all eligible players when a reload bonus is out, so please keep an eye on =
your emails, as well as the news page when you sign in to PKR. I am not sur=
e when the next one will be, but I hope it is soon!=20
vous: Agent Translation[Malheureusement, nous n'avons pour l'instant aucun =
bonus de rechargement. Nous envoyons un e-mail =C3=A0 tous les joueurs conc=
ern=C3=A9s lorsqu'un bonus de rechargement est disponible ; consultez donc =
r=C3=A9guli=C3=A8rement vos e-mails ainsi que la page des nouveaut=C3=A9s, =
lorsque vous vous connectez =C3=A0 PKR. Je neconnais pas la date de sortie =
du prochain, mais cela ne devrait pas tarder !]=20
vous: [d accord j atend]=20
vous: agree I atend=20
vous: [1 derniere kestion]=20
vous: 1 last was=20
Rizza: So, you can leave the bonus code field as blank this time.=20
vous: Agent Translation[vous pouvez laisser le champ du code bonus comme vi=
de cette fois.]=20
Rizza: Is there anything else I can help you with?=20
vous: Agent Translation[Y a-t-il autre chose que je puisse faire pour vous =
aider ?]=20
vous: [comment grimper au niveau argent]=20
vous: How climb at the silver level=20
vous: [je suis au bronze sa fait lontemps]=20
vous: I am its been long bronze=20
vous: [je suis toujours a 44 pourcent]=20
vous: I'm still a 44 percent=20
Rizza: Once you earned the required PKR points, your percentage will increa=
se at 100% and you will be upgraded to Silver level.=20
vous: Agent Translation[Une fois que vous avez gagn=C3=A9 le points PKR req=
uis, votre pourcentage va augmenter =C3=A0 100 % et vous seront promus au n=
iveau argent.]=20
vous: [c koi le point pkr]=20
vous: This is what point PKR=20
Rizza: Let me check the required PKR points for you.=20
Rizza: To be able to assist you, for security reasons, please confirm the f=
ollowing information:=20
1. Your date of birth=20
2. The first line of your home address=20
3. The answer to the following question:=20
vous: Agent Translation[Je voudrais v=C3=A9rifier le points PKR n=C3=A9cess=
aire pour vous.]=20
vous: Agent Translation[Pour nous permettre de vous aider, et pour des rais=
ons de s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes :1=
. Votre date de naissance2. La premi=C3=A8re ligne de votre domicile3. La r=
=C3=A9ponse =C3=A0 la question suivante :]=20
Rizza: What was the name of your first pet?=20
vous: Agent Translation[Quel =C3=A9tait le nom de votre premier animal de c=
ompagnie ?]=20
vous: [01 06 1986]=20
vous: 01 06 1986=20
vous: [17 passage du champs devant]=20
vous: 17 crossing the fields to=20
vous: [noisette]=20
vous: Hazelnut=20
Rizza: the first pet name does not match what we have on your account. Can =
you tell me another you would have used please=20
vous: Agent Translation[le premier nom de l'animal ne correspond pas =C3=A0=
 ce que nous avons sur votre compte. Pouvez-vous me dire un autre vous auri=
ez utilis=C3=A9 s'il vous pla=C3=AEt ?]=20
vous: [j ai oublier sa fait lomtent]=20
vous: I forget its lomtent fact=20
vous: [lomgtemps]=20
vous: lomgtemps=20
Rizza: it's also not correct. Let me ask you alternate question - please co=
nfirm the last 4 digits of a bank account number or credit/debit card you h=
ave registered to your PKR account instead?=20
vous: Agent Translation[aussi, il n'est pas correct. Laissez-moi vous poser=
 une autre question - s'il vous pla=C3=AEt confirmer les 4 derniers chiffre=
s d'un num=C3=A9ro de compte bancaire ou carte que vous avez enregistr=C3=
=A9 sur votre compte PKR plut=C3=B4t de cr=C3=A9dit/d=C3=A9bit ?]=20
vous: [1 min]=20
vous: 1 min=20
vous: [9271]=20
vous: 9271=20
Rizza: Many thanks for confirming all the details!=20
vous: Agent Translation[Merci beaucoup pour confirmer tous les d=C3=A9tails=
 !]=20
Rizza: You need to earn 35,761 PKR points to upgrade your status into SILVE=
R level.=20
vous: Agent Translation[Vous devez gagner 35 761 points PKR pour mettre =C3=
=A0 jour votre statut en niveau argent.]=20
vous: [c les pp]=20
vous: This is the pp=20
vous: [c ca]=20
vous: that's it=20
Rizza: Is there anything else I can help you with?=20
vous: Agent Translation[Y a-t-il autre chose que je puisse faire pour vous =
aider ?]=20
vous: [c les pp]=20
vous: This is the pp=20
Rizza: Yes, it's the PKR points ( PP )=20
vous: Agent Translation[Oui, c'est le points PKR (PP)]=20
vous: [merci]=20
vous: Thank you=20
Rizza: You are most welcome!=20
vous: Agent Translation[De rien!]=20
vous: [le nom de l animal c etait koi svp]=20
vous: the name of the animal it is was what it please=20
vous: [je vais le noter]=20
vous: I'll write it down=20
Rizza: okay, let me send you via email to your registered email address : t=
echeremmanuel@gmx.fr=20
vous: Agent Translation[Bien. Permettez-moi de vous envoyer par e-mail =C3=
=A0 votre adresse e-mail enregistr=C3=A9e : techeremmanuel@gmx.fr ]=20
vous: [d accord merci]=20
vous: agree thanks=20
vous: [au revoir]=20
vous: Good bye=20
Rizza: Wish you a best luck in the table!=20
Rizza: Please feel free to fill out our feedback survey by clicking CLOSE a=
t the top of the window. Enjoy the rest of the day.=20
vous: Agent Translation[Vous souhaite une meilleure chance dans le tableau =
!]=20
vous: Agent Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remp=
lir notre sondage en cliquant sur fermer en haut de la fen=C3=AAtre. Bonne =
fin de journ=C3=A9e.]=20
Rizza: Bye for now ;)=20
vous: Agent Translation[Bye pour l'instant;)]=20
vous: [bye]=20
vous: bye=20


______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
______________________________________________________________________=20
______________________________________________________________________=20
This email has been scanned by the Symantec Email Security.cloud service.=
=20
For more information please visit http://www.symanteccloud.com=20
_________________________________________
------=_Part_494_24618987.1392071711901
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

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<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot=
;Tahoma&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;">Romesh, you are not ne=
w. This is very basic to check for reload bonuses in blog.<br></span></b></=
p><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Tahoma&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;"><br></span></b></p><p =
class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;"><br></span></b></p><p =
class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;"></span></b></p><hr><p =
class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;"><br></span></b></p><p =
class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot;Ta=
homa&quot;,&quot;sans-serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;">From:</span></b><span =
style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&q=
uot;;mso-fareast-font-family:
&quot;Times New Roman&quot;"> Stephanie Hervet <br>
<b>Sent:</b> Monday, February 10, 2014 4:29 PM<br>
<b>To:</b> CSSupervisor<br>
<b>Subject:</b> FW: Excellent Rating</span></p>

<p class=3D"MsoNormal">&nbsp;</p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Hi</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">Can you remind the te=
am to double check
on the blog whether there is a reload code before advising players there is=
n=E2=80=99t
any?</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">This guy used his cod=
e afterwards anyway
so no need to get back to him. thanks</span></p>

<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;
color:#1F497D;mso-ansi-language:EN-GB" lang=3D"EN-GB">&nbsp;</span></p>

<p class=3D"MsoNormal" style=3D"mso-outline-level:1"><b><span style=3D"font=
-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><spa=
n style=3D"font-size:10.0pt;
font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Chat Audit [<a href=
=3D"mailto:Chataudit@liveperson.com">mailto:Chataudit@liveperson.com</a>] <=
br>
<b>Sent:</b> 09 February 2014 10:01<br>
<b>To:</b> Stephanie Hervet<br>
<b>Subject:</b> Excellent Rating</span></p>

<p class=3D"MsoNormal"><span style=3D"mso-ansi-language:EN-GB" lang=3D"EN-G=
B">&nbsp;</span></p>

<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB">The following transcr=
ipt has been
automatically forwarded to you. </span></b></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
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  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">General Info</span></b></p>
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 <tr style=3D"mso-yfti-irow:1">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat start time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Feb 9, 2014 4:24:26 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:2">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
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  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat end time</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
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pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Feb 9, 2014 4:42:55 AM EST</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:3">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Duration (actual chatting time)</span></b><span style=3D"f=
ont-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color=
:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;00:18:28</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:4">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Operator</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Rizza</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:5">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Exit Survey</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:6">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Merci d=E2=80=99=C3=A9valuer votre satisfaction avec PKR e=
n g=C3=A9n=C3=A9ral </span></b><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:7">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Commentaires</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;securiser et au top</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:8">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Comment qualifieriez-vous le service que vous venez de
  recevoir avec l=E2=80=99assistant PKR ?</span></b><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Excellent</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:9">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Commentaires</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;c super continuer comme ca coucou a toute l ekipe pk=
r
  vous etes au top</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:10">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Souhaitez vous recevoir une copie de cette discussion par
  e-mail?</span></b><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;no</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:11">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;
  padding:3.75pt 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Custom Variables</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:12">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Resolution</span></b><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1920,1040</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:13">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Hot Lead</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:14">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Pre-Hot Lead</span></b><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></s=
pan></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;1</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:15">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Skill</span></b><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;Real Money London</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:16">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">language</span></b><span style=3D"font-size:8.0pt;font-fam=
ily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:17">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:8.0pt;font-family:&quo=
t;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">room</span></b><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"></span></p>
  </td>
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">&nbsp;deposit-french</span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:18">
  <td colspan=3D"2" style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75=
pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066">For full information see &nbsp;<a href=3D"https://sales.li=
veperson.net/hc/web/m-MM/members/gototranscript.jsp?sessID=3D1067216930&amp=
;site=3D10973025">Chat
  Transcript Report</a></span></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:19;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt"><br></td>
  <td style=3D"border:none;padding:3.75pt 3.75pt 3.75pt 3.75pt"><br></td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;display:none;mso-hide:all;mso-ansi-language:EN-GB" lang=3D"EN=
-GB">&nbsp;</span></p>

<table class=3D"MsoNormalTable" style=3D"width:100.0%;mso-cellspacing:0in;b=
order:outset #AAAAAA 1.0pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in" border=3D"1" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%">
 <tbody><tr style=3D"mso-yfti-irow:0;mso-yfti-firstrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;background:#99CC99;padding:3.75pt=
 3.75pt 3.75pt 3.75pt">
  <p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066">Chat Transcript</span></b></p>
  </td>
 </tr>
 <tr style=3D"mso-yfti-irow:1;mso-yfti-lastrow:yes">
  <td style=3D"border:inset #AAAAAA 1.0pt;padding:3.75pt 3.75pt 3.75pt 3.75=
pt">
  <p class=3D"MsoNormal"><span class=3D"callvis1"><span style=3D"font-size:=
8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></spa=
n><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans=
-serif&quot;;color:green"> Merci
  d=E2=80=99avoir contact=C3=A9 le service client=C3=A8le de PKR ! Veuillez=
 patienter jusqu'=C3=A0 ce
  qu=E2=80=99un op=C3=A9rateur vous r=C3=A9ponde. Vous =C3=AAtes maintenant=
 1 sur une file d'attente
  de 1, le temps d=E2=80=99attente est d=E2=80=99environ 0 minute(s) et 2 s=
econde(s).</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> </span><strong><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;color:black">Bonjour
  ! Je suis Rizza. Comment puis-je vous assister aujourd=E2=80=99hui?</span=
></strong><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callvis1"><span style=3D"font-size:8.0pt;font-famil=
y:&quot;Verdana&quot;,&quot;sans-serif&quot;">info:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:green"> Le
  num=C3=A9ro de r=C3=A9ference pour votre chat est : LTK11153079580589X</s=
pan><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sa=
ns-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  Translation is ON</span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Hi
  there! What can I do for you today? <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[bonjour ! Que puis-je faire pour vous aujourd'hui ?] </span><=
span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-se=
rif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [bonjour] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Hello</span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c
  etait pour savoir si j effectue un depot de 10 euro] </span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> It is
  was to know if I made a deposit of 10 euro</span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> It is
  was to know if I made a deposit of 10 euro</span><span style=3D"font-size=
:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [avec
  le code bonus] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> with
  code bonus</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> may
  I please have your username?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[S'il vous pla=C3=AEt puis-je avoir votre nom d'utilisateur ?]=
 </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quo=
t;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [j
  aurais donc 19 euros] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I would
  therefore have EUR 19</span><span style=3D"font-size:8.0pt;font-family:&q=
uot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [arnaud50] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  arnaud50</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  thank you!<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> One
  moment please...<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Merci!] </span><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Un instant s'il vous plait...] </span><span style=3D"font-siz=
e:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [okey] </span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Okey</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Thanks for staying online, I appreciate your patience! <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Merci de rester en ligne, je vous remercie de votre patience =
!] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&q=
uot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Unfortunately,
  we do not have a reload bonus at the moment. We email all eligible player=
s
  when a reload bonus is out, so please keep an eye on your emails, as well=
 as
  the news page when you sign in to PKR. I am not sure when the next one wi=
ll
  be, but I hope it is soon!<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Malheureusement, nous n'avons pour l'instant aucun bonus de
  rechargement. Nous envoyons un e-mail =C3=A0 tous les joueurs concern=C3=
=A9s lorsqu'un
  bonus de rechargement est disponible&nbsp;; consultez donc r=C3=A9guli=C3=
=A8rement vos
  e-mails ainsi que la page des nouveaut=C3=A9s, lorsque vous vous connecte=
z =C3=A0 PKR.
  Je neconnais pas la date de sortie du prochain, mais cela ne devrait pas
  tarder !] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana=
&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [d
  accord j atend] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> agree I
  atend</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [1
  derniere kestion] </span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 1 last
  was</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> So,
  you can leave the bonus code field as blank this time.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[vous pouvez laisser le champ du code bonus comme vide cette
  fois.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&qu=
ot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Y a-t-il autre chose que je puisse faire pour vous aider&nbsp=
; ?]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [comment grimper au niveau argent] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> How
  climb at the silver level</span><span style=3D"font-size:8.0pt;font-famil=
y:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je
  suis au bronze sa fait lontemps] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I am
  its been long bronze</span><span style=3D"font-size:8.0pt;font-family:&qu=
ot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je
  suis toujours a 44 pourcent] </span><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I'm
  still a 44 percent</span><span style=3D"font-size:8.0pt;font-family:&quot=
;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Once
  you earned the required PKR points, your percentage will increase at 100%=
 and
  you will be upgraded to Silver level.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Une fois que vous avez gagn=C3=A9 le points PKR requis, votre
  pourcentage va augmenter =C3=A0 100 % et vous seront promus au niveau arg=
ent.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c koi
  le point pkr] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> This is
  what point PKR</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Let
  me check the required PKR points for you.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> To
  be able to assist you, for security reasons, please confirm the following
  information:<br>
  1. Your date of birth <br>
  2. The first line of your home address <br>
  3. The answer to the following question:<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Je voudrais v=C3=A9rifier le points PKR n=C3=A9cessaire pour =
vous.] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot=
;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Pour nous permettre de vous aider, et pour des raisons de
  s=C3=A9curit=C3=A9, veuillez confirmer les informations suivantes&nbsp;:1=
. Votre date
  de naissance2. La premi=C3=A8re ligne de votre domicile3. La r=C3=A9ponse=
 =C3=A0 la question
  suivante :] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  What was the name of your first pet?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Quel =C3=A9tait le nom de votre premier animal de compagnie&n=
bsp; ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [01 06
  1986] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 01 06
  1986</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [17
  passage du champs devant] </span><span style=3D"font-size:8.0pt;font-fami=
ly:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 17
  crossing the fields to</span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [noisette] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdan=
a&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  Hazelnut</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&q=
uot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> the
  first pet name does not match what we have on your account. Can you tell =
me
  another you would have used please<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[le premier nom de l'animal ne correspond pas =C3=A0 ce que no=
us avons
  sur votre compte. Pouvez-vous me dire un autre vous auriez utilis=C3=A9 s=
'il vous
  pla=C3=AEt ?] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [j ai
  oublier sa fait lomtent] </span><span style=3D"font-size:8.0pt;font-famil=
y:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I
  forget its lomtent fact</span><span style=3D"font-size:8.0pt;font-family:=
&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  [lomgtemps] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verda=
na&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red">
  lomgtemps</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&=
quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  it's also not correct. Let me ask you alternate question - please confirm=
 the
  last 4 digits of a bank account number or credit/debit card you have
  registered to your PKR account instead? <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[aussi, il n'est pas correct. Laissez-moi vous poser une autre
  question - s'il vous pla=C3=AEt confirmer les 4 derniers chiffres d'un nu=
m=C3=A9ro de
  compte bancaire ou carte que vous avez enregistr=C3=A9 sur votre compte P=
KR plut=C3=B4t
  de cr=C3=A9dit/d=C3=A9bit ?] </span><span style=3D"font-size:8.0pt;font-f=
amily:&quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [1 min]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 1 min</span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [9271] </span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> 9271</span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Many thanks for confirming all the details! <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Merci beaucoup pour confirmer tous les d=C3=A9tails !] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> You
  need to earn 35,761 PKR points to upgrade your status into SILVER level.<=
br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Vous devez gagner 35 761 points PKR pour mettre =C3=A0 jour v=
otre
  statut en niveau argent.] </span><span style=3D"font-size:8.0pt;font-fami=
ly:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c les
  pp] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> This is
  the pp</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c ca] </span><span style=3D"font-size:8.0pt;font-family:&quot;=
Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> that's
  it</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&=
quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Is
  there anything else I can help you with?<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Y a-t-il autre chose que je puisse faire pour vous aider&nbsp=
; ?]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [c les
  pp] </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;=
,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> This is
  the pp</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quo=
t;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Yes, it's the PKR points ( PP )<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Oui, c'est le points PKR (PP)] </span><span style=3D"font-siz=
e:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [merci]
  </span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&qu=
ot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Thank
  you</span><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,=
&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> You
  are most welcome! <br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[De rien!] </span><span style=3D"font-size:8.0pt;font-family:&=
quot;Verdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [le nom
  de l animal c etait koi svp] </span><span style=3D"font-size:8.0pt;font-f=
amily:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> the
  name of the animal it is was what it please</span><span style=3D"font-siz=
e:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [je
  vais le noter] </span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> I'll
  write it down</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;
  color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> okay,
  let me send you via email to your registered email address : <a href=3D"m=
ailto:techeremmanuel@gmx.fr">techeremmanuel@gmx.fr</a><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Bien. </span><span style=3D"font-size:8.0pt;font-family:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;color:red;mso-ansi-language:FR=
" lang=3D"FR">Permettez-moi de vous
  envoyer par e-mail =C3=A0 votre adresse e-mail enregistr=C3=A9e : </span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;color:red"><a href=3D"mailto:techeremmanuel@gmx.fr"><span style=
=3D"mso-ansi-language:
  FR" lang=3D"FR">techeremmanuel@gmx.fr</span></a></span><span style=3D"fon=
t-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:red;ms=
o-ansi-language:FR" lang=3D"FR">] </span><span style=3D"font-size:8.0pt;fon=
t-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [d accord merci] </span><span style=3D=
"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;col=
or:#000066;
  mso-ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> agree thanks</span><span style=3D"font=
-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6;mso-ansi-language:
  FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> [au revoir] </span><span style=3D"font=
-size:
  8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#00006=
6;mso-ansi-language:
  FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">vous:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ver=
dana&quot;,&quot;sans-serif&quot;;color:red;
  mso-ansi-language:FR" lang=3D"FR"> Good bye</span><span style=3D"font-siz=
e:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066;mso-=
ansi-language:FR" lang=3D"FR"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:
  &quot;Verdana&quot;,&quot;sans-serif&quot;;mso-ansi-language:FR" lang=3D"=
FR">Rizza:</span></span><span style=3D"font-size:8.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;color:#000066;
  mso-ansi-language:FR" lang=3D"FR"> Wish you a best luck in the table! <br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066">
  Please feel free to fill out our feedback survey by clicking CLOSE at the=
 top
  of the window. Enjoy the rest of the day.<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Vous souhaite une meilleure chance dans le tableau !] </span>=
<span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-s=
erif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[S'il vous pla=C3=AEt n'h=C3=A9sitez pas =C3=A0 remplir notre =
sondage en cliquant
  sur fermer en haut de la fen=C3=AAtre. Bonne fin de journ=C3=A9e.] </span=
><span style=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-=
serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">Rizza:</span></span><span styl=
e=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;=
;color:#000066"> Bye
  for now ;)<br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> Agent
  Translation[Bye pour l'instant;)] </span><span style=3D"font-size:8.0pt;
  font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#000066"><br=
>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> [bye] </span><span style=3D"font-size:8.0pt;font-family:&quot;V=
erdana&quot;,&quot;sans-serif&quot;;color:#000066"><br>
  </span><span class=3D"callop1"><span style=3D"font-size:8.0pt;font-family=
:&quot;Verdana&quot;,&quot;sans-serif&quot;">vous:</span></span><span style=
=3D"font-size:8.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;=
color:red"> bye</span><span style=3D"font-size:8.0pt;font-family:&quot;Verd=
ana&quot;,&quot;sans-serif&quot;;color:#000066"></span></p>
  </td>
 </tr>
</tbody></table>

<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ve=
rdana&quot;,&quot;sans-serif&quot;;
color:#000066;mso-ansi-language:EN-GB" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
______________________________________________________________________</spa=
n></p>

<span style=3D"font-size:12.0pt;font-family:&quot;Times New Roman&quot;,&qu=
ot;serif&quot;;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-ansi-language:EN-GB=
;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA" lang=3D"EN-GB"><br>
______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<b=
r>
For more information please visit <a href=3D"http://www.symanteccloud.com">=
http://www.symanteccloud.com</a><br>
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